Pompano Beach Water Bill – Pay Online, Login, Phone Number, Guest Pay & Service Help

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Pompano Beach utility bill guide – verified August 8, 2026

Pay a Pompano Beach Water Bill, Use Guest Pay, Check Rates and Fix Account Problems

City of Pompano Beach utility customers can pay online through the official First Billing portal, use guest payment without creating an account, pay by phone, enroll in recurring payments or contact Utility Billing for account questions.

This guide also explains the current 2026 water and wastewater rates, the October 1 rate change, new-service deposits, high-bill checks, electronic meter readings, past-due shutoff rules and the correct phone number for reconnection or emergencies.

Open Official Payment Portal Pay as a Guest Call Utility Billing After-Hours Emergency
Utility Billing 954-786-4637
Mon-Thu, 7 a.m.-6 p.m.
Portal Support 855-270-3592
Mon-Fri, 8 a.m.-6 p.m.
Automated Payment 877-590-1217
24 hours a day
Guest Pay Account number from the statement is required
Current 3/4 Water Base $20.52/month through Sep. 30, 2026
Billing Office 100 W. Atlantic Blvd., Room 119
Check the provider before paying

Not Every Pompano Beach Address Uses the City Water System

The City specifically tells residents to verify who provides drinking water. Some addresses use the City of Pompano Beach system, while others are Broward County Water and Wastewater Services customers.

City of Pompano Beach Water

Use this guide when your bill shows the City of Pompano Beach or your account is managed through the Pompano Beach First Billing portal.

Check City water service information

Broward County Water Customer

If Broward County is the provider, do not use the Pompano Beach payment portal. The City directs Broward County water customers to 954-831-3250.

Call Broward County Water at 954-831-3250
Outside-city rate warning: The City code states that water and wastewater rates, deposits and charges outside the incorporated city limits are generally increased by 25%, unless a specific agreement provides otherwise.

Choose the Pompano Beach Utility Bill Task You Need

Pay without registering Use Guest Payment with the account number exactly as it appears on the statement.
Login or register Use the portal for payment history, saved payment methods, recurring payments and Text-n-Pay.
Check a high bill Compare gallons, irrigation, meter history and possible leaks before assuming the bill is wrong.
Open or close service Prepare photo ID, move-in documentation when required and the applicable deposit.
Handle a past-due account Read the delinquent date on the bill because partial payment generally does not stop shutoff.
Restore disconnected service Pay the delinquent amount, then use the correct reconnection number and time window.

Jump to the Pompano Beach Water Bill Answer You Need

Official First Billing workflow

How to Pay a Pompano Beach Water Bill Online

Open the official payment route. Use the City Water Billing page or the verified Pompano Beach First Billing portal.
Choose login, registration or guest payment. Guest Payment is useful for a one-time payment. Register when you want recurring account tools.
Enter the account information exactly. Guest Payment asks for the account number as it appears on the statement. Registration also requires the account ZIP code.
Choose a supported payment type. The official portal lists Visa, Mastercard, Discover and American Express credit or debit cards plus ACH e-check.
Review the transaction. Check the account, payment amount, payment method and any processing fee displayed at checkout before submitting.
Save the confirmation. Keep the receipt or confirmation until the payment is reflected on the utility account.
Guest pay is confirmed: The live portal provides a Pay as a Guest option. A username is not required for that one-time route.
Choose by access and urgency

Pompano Beach Water Bill Payment Methods Compared

Method Official details Prepare Best use
Guest Pay One-time payment without registration Account number and payment method Quick one-time payment
Registered portal Payments, Auto-Pay, Text-n-Pay and history Account number, ZIP code and login Regular account management
Live payment agent 855-270-3592, Mon-Fri, 8 a.m.-6 p.m. Account and payment information Portal/payment assistance
Automated phone 877-590-1217, 24 hours Account and payment information Phone payment outside agent hours
Mail City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061-0908 Check and account information Non-urgent payment
In person 100 W. Atlantic Blvd., City Hall Bill/account number and accepted payment Payment plus account assistance
Which number should you call? Use 855-270-3592 for portal and payment-processing support. Use 954-786-4637 for City account, invoice, service, deposit or billing-policy questions.
Account tools

What the Pompano Beach First Billing Portal Can Do

Guest payment Make a one-time payment with the account number from the statement.
Register Use the account number and ZIP code to create online access.
Auto-Pay Registered users can set recurring payments.
Text-n-Pay Enroll online for text reminders and supported text payment.
Payment history Review payments processed through First Billing and retrieve receipts.
Multiple accounts Registered users can manage more than one utility account under the same login.
Login problem: Use the portal’s username or password recovery options first. If the problem is the City utility account rather than the portal login, call Utility Billing instead of creating duplicate registrations.
Current and upcoming 2026 rates

Pompano Beach Water and Wastewater Rates in 2026

For a single-family residential account inside city limits with a 3/4-inch water meter, the scheduled rate changes on October 1, 2026. Use the column that matches the service date on the bill.

Charge Through Sep. 30, 2026 Effective Oct. 1, 2026
Water base – 3/4 inch $20.52/month $22.47/month
Water 0-10,000 gal $3.56 per 1,000 gal $3.90 per 1,000 gal
Water 11,000-15,000 gal $4.89 per 1,000 gal $5.35 per 1,000 gal
Water 16,000-25,000 gal $6.80 per 1,000 gal $7.45 per 1,000 gal
Water above 25,000 gal $9.57 per 1,000 gal $10.48 per 1,000 gal
Wastewater base $19.46/month $20.92/month
Wastewater flow $4.54 per 1,000 gal $4.88 per 1,000 gal
Rate scope: These figures apply to the specified inside-city single-family 3/4-inch example. Larger meters, commercial or multifamily accounts, irrigation, reclaimed water and outside-city service use different schedules. Single-family wastewater flow is capped at 10,000 gallons per month for the rate calculation.
Interactive 2026 rate estimator

Estimate a Pompano Beach 3/4-Inch Water and Sewer Bill

Enter monthly gallons to estimate water and wastewater for an inside-city single-family 3/4-inch account. The calculator excludes stormwater, reclaimed water, refuse, deposits, previous balances and other account-specific charges.

Water estimate $38.32
Wastewater estimate $42.16
Water + wastewater $80.48
5,000 gallons through September 30, 2026: water $38.32 + wastewater $42.16.
5,000-gallon comparison: Through September 30, 2026, water plus wastewater calculates to about $80.48. Beginning October 1, 2026, the same 5,000-gallon example becomes about $87.29 before other utility-bill charges.
High-bill diagnostic

What to Check When a Pompano Beach Water Bill Suddenly Increases

Compare gallons Check whether actual consumption increased. Higher residential water blocks cost more per 1,000 gallons.
Review irrigation Landscape irrigation is one of the largest controllable household water uses. Check watering days, run times and rain-sensor operation.
Test toilets A continuously running toilet can add substantial usage without being obvious.
Run each sprinkler zone Look for broken heads, wet areas and low pressure that may indicate a line break.
Check pools and outdoor plumbing Repeated pool filling, hose-bib leaks or an open drain can produce sustained high consumption.
Use Dropcountr Eligible residential City customers can monitor usage and receive abnormal-use alerts through the free customer usage portal.
Electronic meter reading: The City reads water meters remotely by radio. Keep the meter area accessible so staff can reach the equipment when field inspection or emergency work is needed.

Open the official Dropcountr information page to review registration and usage-monitoring details.

Moving into or out of the property

Open, Close or Change Pompano Beach Utility Service

Requirement Current rule What to prepare
Photo identification State-issued photo ID is required for a new utility applicant. Current state-issued photo identification.
Move-in documentation The City may require documents such as a notarized lease to verify responsibility. Lease, rent receipt or ownership document showing occupancy.
Water deposit – 3/4 inch $125 for the inside-city single-family example. Budget for the water deposit plus other applicable deposits.
Wastewater deposit – 3/4 inch $145 where wastewater service applies. Ask Utility Billing to confirm the address-specific deposit package.
New account administrative fee $40 for adding a new account to the water system. Confirm any additional account-specific connection costs.
Deposit credit Qualifying customers can receive deposit credit after four years of acceptable payment history. Keep the account current and confirm eligibility when the four-year point is reached.
Where to start: The City directs new residents to the Utility Billing office at City Hall, 100 W. Atlantic Blvd., Room 119. Call 954-786-4637 for service setup requirements before visiting.
Read the delinquent date carefully

Pompano Beach Past-Due Water Bill and Shutoff Rules

When a bill contains a previous balance, the City places a delinquent date on the statement. Service can become subject to shutoff on that date if the past-due amount has not been credited to the correct account.

Check the date The code says the delinquent date must be at least 45 days after the original billing date.
Do not rely on a partial payment A partial payment generally does not count as payment for preventing shutoff.
Use a fast payment route If the deadline is near, use an electronic or phone route and keep the confirmation.
Confirm account status Call Utility Billing when payment timing is close to the delinquent date or service has already been disconnected.
Do not wait for another warning: The current code states that additional shutoff notice is not required beyond the delinquent information shown on the bill.
Service already disconnected

How Pompano Beach Water Reconnection Works After Nonpayment

Full delinquent amount The entire delinquent bill must be paid before service can be re-established.
$40 disconnect fee The current reconnection section of the City code lists a $40 disconnect fee added to the next bill.
After-hours charge Re-establishment between 5:30 p.m. and 7:30 p.m. Monday through Thursday carries an additional $60 fee under the current code.
Time Phone / rule What to do
Mon-Thu, 7 a.m.-6 p.m. 954-786-4637 Use normal Utility Billing for account and restoration questions.
6 p.m.-7:30 p.m. 954-540-5769 The City lists this number for the early-evening period. After-hours fees can apply.
After 7:30 p.m. 954-942-2202 for emergencies Normal nonpayment reconnection is not provided after the allowed restoration window.
Friday, weekend or City holiday Current code restricts normal nonpayment restoration during these periods. Pay, retain confirmation and contact the City for the next eligible restoration window.
Do not reconnect the meter yourself: Unauthorized restoration can lead to meter removal and additional charges. City personnel must restore the service.
Use the correct contact route

Pompano Beach Water Bill Phone Numbers, Office and Mailing Address

Utility Billing 954-786-4637
Mon-Thu, 7 a.m.-6 p.m.
Portal Support 855-270-3592
Mon-Fri, 8 a.m.-6 p.m.
Automated Payment 877-590-1217
24 hours
Emergency 954-942-2202
Urgent after-hours utility problems
Billing office City Hall, 1st Floor, Room 119
100 W. Atlantic Boulevard
Pompano Beach, FL 33060
Mail and email City of Pompano Beach
P.O. Box 908
Pompano Beach, FL 33061-0908
customerservice@copbfl.com
Call script: I am calling about City of Pompano Beach utility account ______ at ______. My issue is ______. I have the bill date, amount, gallons, payment confirmation or move date available. Please confirm the current balance and next action required.
Official final actions

Pompano Beach Water Bill Action Center

Have the account number, service address and latest utility bill ready before opening the portal or calling.

Login or Register Use the First Billing customer portal. Pay as Guest Make a one-time payment with the account number. City Billing Page Confirm current payment, service and contact information. Track Usage Review Dropcountr monitoring and alert options.
10 focused answers

Pompano Beach Water Bill FAQs

1. What is the official Pompano Beach water bill payment portal?

The City links customers to the Pompano Beach First Billing portal at pompanobeach.firstbilling.com. The City describes its payment partnership as Nuvei, while First Billing is the customer-facing payment portal.

2. Can I pay a Pompano Beach water bill as a guest?

Yes. The live portal includes Pay as a Guest. Enter the account number exactly as it appears on the utility statement.

3. What payment types are accepted online?

The official portal FAQ lists Visa, Mastercard, Discover and American Express credit or debit cards plus ACH e-check. Registered users can also set up Auto-Pay and Text-n-Pay.

4. What is the Pompano Beach water billing phone number?

Call City Utility Billing at 954-786-4637 Monday through Thursday from 7 a.m. to 6 p.m. Use 855-270-3592 for First Billing login or payment-processing support.

5. What is the 24-hour automated payment number?

The official payment portal lists 877-590-1217 for automated phone payments available 24 hours a day.

6. What are the current 2026 residential water rates?

Through September 30, 2026, an inside-city 3/4-inch single-family account has a $20.52 monthly water base charge. The first 10,000 gallons cost $3.56 per 1,000 gallons. Scheduled higher rates begin October 1, 2026.

7. How much is 5,000 gallons of Pompano Beach water and sewer?

Using the current single-family 3/4-inch inside-city rates through September 30, 2026, 5,000 gallons calculates to about $38.32 for water and $42.16 for wastewater, or $80.48 combined before stormwater, reuse, refuse, previous balances or other account charges.

8. What do I need to open a Pompano Beach utility account?

The City requires state-issued photo identification and may require move-in documents such as a notarized lease. For the 3/4-inch single-family example, current code lists a $125 water deposit, a $145 wastewater deposit where applicable, and a $40 water-account administrative fee.

9. When can a past-due water account be shut off?

The delinquent date shown on a bill containing a previous balance is the shutoff date if payment has not been credited. The code says the date must be at least 45 days after the original billing date, and a partial payment generally does not prevent shutoff.

10. Who do I call after water service is disconnected?

During normal billing hours call 954-786-4637. The City lists 954-540-5769 between 6 p.m. and 7:30 p.m. and 954-942-2202 for emergencies after 7:30 p.m. Full delinquent payment is required before normal service restoration.

Official-source verification

Official Pompano Beach Water Billing Sources Used

Customer Service / Water Billing Payment access, billing contacts, meter information, service setup and payment addresses. Nuvei Payment Information Online, phone, mobile and text payment details. First Billing Portal Login, registration and payment-support contacts. Guest Payment One-time payment route using the account number. Portal FAQ Payment types, Auto-Pay, Text-n-Pay, mail and in-person options. Water Provider Check City vs Broward County provider guidance. Water Tariff 2026 base and consumption rates. Wastewater Tariff Base charge, flow rate, cap and deposits. New Service Rules Deposits, administrative fee and documentation. Delinquent Bills Shutoff date and partial-payment rule. Reconnection Rules Payment requirement, fees and restoration windows. Dropcountr Residential usage monitoring and alerts.
Verified August 8, 2026: Payment portal, guest pay, payment methods, phone numbers, billing hours, office and mailing addresses, provider scope, water and wastewater rates, October 1 rate change, deposits, delinquency timing, restoration rules and Dropcountr availability.

Water-Department.org is an independent informational website. It is not the City of Pompano Beach, Broward County, Nuvei or First Billing. Complete payments, account changes, deposits, service restoration and emergency reports through the responsible official provider.

Rates, fees, office schedules and account rules can change. Confirm the live balance and any payment-processing fee shown by the official portal before submitting payment.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper
8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.
All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.
No loginNo account number, email, service address or payment data is required.
Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Use gallons, CCF, HCF or units shown on your bill.

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Example: if usage is gallons, enter cost per gallon.

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

Water Department vs Payment Processor

  • Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
  • Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.

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