City of St Louis Water Bill: Pay Water-Refuse Bill, Phone Number, Direct Pay, Assistance and Emergency Help
St. Louis water customers usually need one clear answer: how to pay the water-refuse bill, how to view the account online, who to call for billing, and what to do if service is interrupted, the bill is past due, or there is a water emergency. This guide brings together the official City of St. Louis Collector of Revenue payment links and the Water Division’s customer service, assistance, quality issue and emergency contacts.
Pay online
Use the official Online Account Access portal to view utility account information and pay your water-refuse bill.
Pay by phone
The City payment page lists 314-408-6887 for debit or credit card phone payments.
Direct payment
Enroll to have the amount due deducted from checking or savings on the due date shown.
Emergency
Call 314-771-4880 for Water Division emergency reporting.
Main Official City of St. Louis Water Bill Links
How to Pay a City of St. Louis Water-Refuse Bill
Water and refuse bill payment is managed through the City of St. Louis Collector of Revenue. Customers can pay online, by phone, by mail, through direct payment, or at listed bill pay agent locations.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online Account Access | The portal offers online views of City of St. Louis Water Division utility accounts. | Open the official online portal. |
| Phone payment | Payments can be made by calling 314-408-6887 using a debit or credit card. | Keep your account number, bill details and card ready before calling. |
| Mail payment | Mail check, money order or cashier’s check with bill stub. No cash accepted. | Send to Gregory F.X. Daly, Collector of Revenue, PO Box 66787, St. Louis, MO 63166-6787. |
| Direct payment | Pay directly from checking or savings. The City says this is no-cost and can be cancelled. | Use the Direct Payment Program if you want automatic deduction on the due date. |
| Bill pay agent locations | Current bills can be paid at listed area grocery stores, convenience marts and currency exchange locations. | For delinquent bills, use the Water Department or City Hall to avoid disconnection. |
Enroll in Direct Payment for Water-Refuse Bills
Direct payment lets customers pay the water-refuse bill directly from a checking or savings account. The City says the amount due is automatically deducted on the due date shown.
Best for regular customers
Use direct payment if you want to avoid checks, envelopes, stamps and repeated manual payments.
Collector contact
Direct Payment Plan forms can be requested by calling the Collector of Revenue’s Office at 314-622-4101, Monday to Friday, 8 AM to 5 PM.
Online Account Access, Quarterly Billing, Rates and Flat Rate Questions
The St. Louis Water Division FAQ says bills are mailed quarterly, every three months. It also explains that water rates are set by the Board of Aldermen.
| Billing topic | Official detail | Practical customer step |
|---|---|---|
| Billing frequency | Bills are mailed quarterly, every 3 months. | Budget for larger quarterly bills instead of monthly-only planning. |
| Online account | The portal provides online views of customer utility accounts. | Use the portal to check bill and account status before calling. |
| Water rates | Water rates are set by the Board of Aldermen. | Use official Water Rates pages before assuming a rate change is an error. |
| Flat rate | Residential users can contact customer service to schedule a fixture count inspection. | Ask customer service whether flat-rate billing review applies to your property. |
Apply For, Restore or Close St. Louis Water Service
The City provides online resources to apply for water service or request restoration. The Water Division assistance page also says customers moving from a metered account should notify Customer Service in writing so the city can get a final read.
Apply or restore service
Use the City’s official Apply For or Restore Water Service page. If the online application is difficult, call Customer Service at 314-771-2255.
Moving or final read
If you move and are on a meter, notify Customer Service in writing with your address and account number so they can get a final read.
St. Louis Water Bill Assistance, Repayment Plans and Temporary Help
If you are struggling with a water bill, contact the City before the account becomes urgent. City resources mention repayment options and assistance for qualified applicants.
| Help need | Official route | What to prepare |
|---|---|---|
| Past-due balance | Call customer service at 314-771-2255 to discuss repayment options. | Account number, service address, bill amount and payment ability. |
| Temporary assistance | Use the Water Division Temporary Assistance Program page. | Proof of account, income/eligibility documents and contact information. |
| Service disconnected | Use restore service resources and contact Customer Service. | Account details, past-due amount, payment proof and restoration request information. |
| Financial stress | Ask about repayment plan or available assistance before missing another due date. | Recent bill, household contact details and hardship explanation. |
Report a St. Louis Water Emergency, Water Quality Issue or Billing Concern
Use the right phone number for the issue. Billing and account questions go to Customer Service. Water quality issues and emergencies have separate Water Division contacts.
| Issue | Official contact | Use this for |
|---|---|---|
| Customer service / billing | 314-771-2255 | Billing address, bill amount, water services, rates, account questions and service help. |
| Water quality issue | 314-592-8222 / quality@stlwater.com | Taste, odor, color or suspected water quality concerns. |
| Water emergency | 314-771-4880 / dispatchers@stlwater.com | Water main breaks, urgent water service emergencies and dispatch needs. |
| Payment questions | Collector of Revenue payment resources | Water-refuse bill payment method, direct payment and mail/phone payment details. |
City of St. Louis Water Division Phone Number, Address, Email and Map
Use these official contact details for water billing questions, account service, repair/rate questions, water quality issues and water emergencies.
Water Division customer service
Address: 1640 S. Kingshighway Blvd., St. Louis, MO 63110
Customer Service: 314-771-2255
Email: customerservice@stlwater.com
Hours: Monday to Friday, 8:00 AM to 5:00 PM.
Special contacts
Water quality: 314-592-8222 / quality@stlwater.com
Water emergency: 314-771-4880 / dispatchers@stlwater.com
Phone payment: 314-408-6887
Map shows the City of St. Louis Water Division at 1640 S. Kingshighway Blvd., St. Louis, MO 63110. For payment, use the official City payment or online account access links.
Common St. Louis Water Bill Mistakes That Cause Delays
Most water-refuse billing issues can be avoided by using official city links, choosing the right department, saving proof of payment and calling early when assistance is needed.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment sites | Payment may be delayed, misdirected or include unnecessary third-party confusion. | Start from stlouis-mo.gov or official Online Account Access. |
| Mailing cash | The City payment page says no cash is accepted by mail. | Mail check, money order or cashier’s check with your bill stub. |
| Paying a delinquent bill at an agent location | The City says delinquent payments must be made at the Water Department or City Hall to avoid disconnection. | Confirm your account status before using an agent location. |
| Calling payment office for a water emergency | Emergency issues need dispatch, not billing support. | Call 314-771-4880 for water emergencies. |
| Waiting too long for assistance | Repayment or assistance review may take time. | Call 314-771-2255 and ask about options before another bill cycle passes. |
City of St Louis Water Bill FAQs
These answers cover common searches about St. Louis water-refuse bill payment, online account access, phone payment, mail payment, direct payment, assistance, restore service, quality issues and water emergencies.
QHow do I pay my City of St. Louis water bill online?
Use the official City of St. Louis Pay a Water-Refuse Bill page or the Online Account Access portal. The portal provides online views of utility accounts and payment access.
QWhat is the City of St. Louis water bill phone payment number?
The City payment page says payments can be made by calling 314-408-6887 using a debit or credit card.
QWhat is the St. Louis Water Division customer service number?
The Water Division lists customer service at 314-771-2255, Monday to Friday, 8:00 AM to 5:00 PM.
QWhere do I mail my St. Louis water-refuse bill?
Mail payment with your bill stub to Gregory F.X. Daly, Collector of Revenue, PO Box 66787, St. Louis, MO 63166-6787. The City says no cash is accepted by mail.
QCan I automatically pay my St. Louis water-refuse bill?
Yes. The City offers Direct Payment from checking or savings. The amount due is automatically deducted on the due date shown.
QWho do I call for St. Louis water emergencies?
Call the Water Division emergency number at 314-771-4880.
QWho do I call for a St. Louis water quality issue?
Call 314-592-8222 or email quality@stlwater.com for water quality issues.
QHow often are St. Louis water bills mailed?
The Water Division FAQ says bills are mailed quarterly, every three months.
QCan I pay at a local bill pay agent location?
Yes, current water-refuse bills can be paid at listed area grocery stores, convenience marts and currency exchange locations. Delinquent bills must be paid at the Water Department or City Hall to avoid disconnection.
QHow do I apply for or restore St. Louis water service?
Use the official Apply For or Restore Water Service page. If you have difficulty with the online application, contact Customer Service at 314-771-2255.
QCan I get help with a past-due St. Louis water bill?
City resources say residents are encouraged to contact customer service at 314-771-2255 to discuss repayment options. The Water Division also lists a Temporary Assistance Program for qualified applicants.
QWho sets St. Louis water rates?
The Water Division FAQ says water rates are set by the Board of Aldermen to maintain, operate and improve city water works facilities.
QIs Water-Department.org the official City of St. Louis website?
No. This is an independent guide. Official payments, account support, service restoration, assistance, water quality issues and water emergencies must be handled through the City of St. Louis and its official resources.
Official Sources for City of St. Louis Water Bill Customers
Use these official resources for final confirmation before paying, enrolling in direct payment, applying for service, requesting assistance, calling customer service or reporting a water emergency.
| Official source | Use it for | Open |
|---|---|---|
| Pay a Water-Refuse Bill | Online, phone, mail, direct payment and payment method details. | Open payment page |
| Water and Refuse Bill Payment | Collector of Revenue water-refuse payment services and related links. | Open billing services |
| Online Account Access | Online views of utility accounts and water bill account access. | Open account portal |
| Water Division | Customer service, water quality issue reporting, emergency reporting and Water Division information. | Open Water Division |
| Apply For or Restore Water Service | Starting new water service or requesting restored water service. | Open service application |
| Direct Payment | Automatic payment from checking or savings account. | Open direct payment |
| Bill Pay Agent Locations | Current water-refuse bill payment locations and delinquent-payment warning. | Open agent locations |
| Temporary Assistance Program | Water bill help for qualified applicants and customer assistance details. | Open assistance page |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.