My Philly Water Bill – Pay Online, Login, AutoPay, Phone Number, Fees & Assistance

Q: What is the official My Philly Water Bill website?

The official City route is phila.gov/waterbill or the City Pay a Water Bill page, which links to MyPhillyWaterBill on secure8.i-doxs.net. The City says it does not have a water bill payment site ending in .org or .com.

Q: What is the Philadelphia water bill phone number?

For Philadelphia water billing and account questions, call 215-685-6300. The same number is also listed for water emergencies and general inquiries.

Q: What is the Philadelphia water bill IVR phone payment number?

The City lists 877-309-3709 for the interactive voice system. Only debit and credit card payments are accepted through that phone number.

Q: Can I pay my Philadelphia water bill in person?

Yes. The City lists authorized payment centers including Municipal Services Building at 1401 JFK Blvd., Concourse Level; Northeast Philadelphia at 7522 Castor Ave.; and North Philadelphia at 2761 N 22nd St.

Q: Is Water-Department.org the official Philadelphia website?

No. Water-Department.org is an independent guide. Official payments, account decisions, assistance applications and emergency reports must be handled through the City of Philadelphia and Philadelphia Water Department official resources.

Updated 2026 • Official Philadelphia links reviewed

My Philly Water Bill: Pay Online, Login, AutoPay, Phone Payment, Fees, Mail Address and Assistance

Philadelphia water customers often search for “My Philly Water Bill” because they need the official payment website, their Water Access Code, a phone number, AutoPay setup, fee details, or help if the bill is too high. This guide keeps the official City payment route, MyPhillyWaterBill login, Water Revenue Bureau contacts, payment centers, assistance programs and scam warnings in one practical place.

💳 Open Official Payment Route 🔐 MyPhillyWaterBill Login ☎️ Call 215-685-6300

9 digitsWater Access Code needed

215-685-6300Billing and emergency phone

FREEeCheck and bank AutoPay

.gov onlyUse official City route

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Pay online

Start from phila.gov/waterbill or the official City “Pay a water bill” page.

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Access code

You need your 9-digit Water Access Code and ZIP code to pay online.

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Phone help

Call 215-685-6300 for Water Revenue Bureau billing and account questions.

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Scam warning

The City says its water bill payment site does not end in .org or .com.

Main Official My Philly Water Bill Links

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Important scam warning: The City of Philadelphia says it does not have a water bill payment site ending in “.org” or “.com.” Start from phila.gov/waterbill or the official City payment page.

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Editorial trust note: This guide was prepared from official City of Philadelphia, Philadelphia Water Department, Water Revenue Bureau, MyPhillyWaterBill and customer assistance resources.

Online payment

How to Pay Your Philadelphia Water Bill Online Through MyPhillyWaterBill

The official online payment route is MyPhillyWaterBill, linked from the City’s Pay a Water Bill page. Before you begin, keep your latest bill nearby because the site asks for your Water Access Code and ZIP code.

Step	What to do	Practical tip
1. Start from the City page	Open phila.gov/waterbill or the official Pay a Water Bill page.	This protects you from fake lookalike payment sites.
2. Open MyPhillyWaterBill	Choose the official online payment link that opens the secure MyPhillyWaterBill site.	Check that the link came from phila.gov before paying.
3. Enter your details	Use your 9-digit Water Access Code and ZIP code.	The access code is found on your Philadelphia water bill.
4. Choose payment method	Choose free eCheck/bank payment or card payment with applicable processing fee.	eCheck is free and usually the best low-cost online option.
5. Save confirmation	Save receipt, confirmation number or screenshot.	Keep proof until payment appears correctly on your account.

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Online payment tip: If your bill is urgent, past due, or connected to a shutoff notice, call 215-685-6300 after paying to confirm the account status and next steps.

AutoPay and account tools

MyPhillyWaterBill AutoPay, Paperless Billing, Past Bills and Usage History

Creating a MyPhillyWaterBill account unlocks more than one-time payment. The City says registration can provide paperless billing, automatic payments, past bills, usage history and alerts.

AutoPay

Log in to MyPhillyWaterBill, open the AutoPay tab, and add a checking or savings account. The City says AutoPay cannot use a credit or debit card.

Paperless billing

Use your online account to receive and manage bills digitally instead of depending only on paper mail.

Past bills and alerts

Registration can unlock access to past bills, usage history and bill alerts so you can catch issues earlier.

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AutoPay setup tip: You need your Water Access Code and bank routing/account information. For AutoPay help, the City lists MyPhillyWaterBillHelp@phila.gov.

Fees and payment methods

Philadelphia Water Bill Payment Fees: eCheck, Card, Phone, Mail and In-Person

Not all payment methods cost the same. Review the City’s fee structure before paying, especially if you are choosing debit or credit card payment.

Payment method	Official fee detail	Best use
Automatic bank payments	Free.	Best for recurring monthly payment through AutoPay.
eCheck online	Free.	Good low-cost online option using bank routing and account number.
Residential debit/credit card online	$2.95 processing fee.	Convenient when card payment is preferred and fee is acceptable.
Commercial debit/credit card online	$15.95 processing fee.	Commercial accounts should compare card payment with eCheck.
In-person debit card	$3.45; debit cards must be PIN-protected.	Useful at authorized payment centers, but check accepted card rules.
In-person credit card	2.10% or $1.50 minimum.	Convenient, but can cost more on larger balances.
Late fees	5% of total if not paid on time, plus 0.5% per month on unpaid water charges.	Set reminders or AutoPay to avoid late charges.

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Fee-saving tip: For many customers, eCheck or automatic bank payment is the lowest-cost option because the City lists both as free.

Phone and mail

Philadelphia Water Bill Phone Payment, Mail Address and Billing Contact

Use the right phone number depending on whether you want billing help, eCheck payment, card payment through the interactive voice system, or emergency water reporting.

Need	Official detail	Practical note
Billing and account questions	Water Revenue Bureau: 215-685-6300, 8:00 AM to 5:00 PM.	Use for account questions, bill confusion, agreements and help.
Phone eCheck payment	Call 215-685-6300 to pay with eCheck.	Bank routing and account numbers are required.
IVR card payment	Call 877-309-3709.	Only debit and credit card payments are accepted through this number.
Mail payment	Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.	Mail the return portion of your bill with check or money order.
Billing email	wrbhelpdesk@phila.gov	Use for non-emergency billing/account questions. Do not use email for urgent water emergencies.

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Before calling: Keep your Water Access Code, ZIP code, service address, bill date, payment confirmation, shutoff notice and bank/card question ready.

In-person payment

Philadelphia Water Bill Payment Centers and In-Person Options

The City lists authorized in-person payment centers. Cash is accepted at the Municipal Services Building, but the Northeast and North Philadelphia locations list no cash payments.

Payment center	Official detail	Important note
Center City	Municipal Services Building, 1401 JFK Blvd., Concourse Level. Monday-Friday, 8:30 AM to 5:00 PM.	Cash payment option is listed for the Municipal Services Building.
Northeast Philadelphia	7522 Castor Ave. Monday-Friday, 8:30 AM to 5:00 PM.	The City lists no cash payments at this location.
North Philadelphia	2761 N 22nd St. Monday-Friday, 8:30 AM to 5:00 PM.	The City lists no cash payments at this location.

Map shows the Municipal Services Building at 1401 JFK Blvd., Philadelphia, PA 19102. For fastest official online payment, start from phila.gov/waterbill.

Assistance and hardship

Need Help Paying Your Philadelphia Water Bill?

The City says anyone having trouble paying a Philadelphia water bill should apply for help. Assistance programs are designed for low-income customers, seniors and customers with special hardships.

Help option	Official detail	Best next step
Customer Assistance application	The City says customers can now apply for all assistance programs using one application.	Start or request an application.
TAP / income-based help	Support is designed for low-income customers and seniors.	Prepare income documents and household details before applying.
Special hardship	Hardships can include job loss, serious illness, family loss, domestic violence, household growth and other circumstances.	Explain the hardship clearly on the assistance application.
Application questions	watercap@phila.gov	Use this email for application-related questions only; application materials cannot be submitted by email.
Payment agreement	The City says payment agreements may help if you cannot pay the full bill on time.	Call 215-685-6300 and ask about agreement options.

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Assistance call script: “I am a Philadelphia water customer and I am having trouble paying my bill. Can you explain whether TAP, senior discount, special hardship assistance, UESF grants or a payment agreement may help me?”

Shutoff and emergencies

Philadelphia Water Shutoff, Emergency Hotline and Urgent Account Help

If you are facing a shutoff, already lost service, or have a water emergency, do not rely only on online payment. Call the City directly so your account or emergency can be routed correctly.

Water emergency hotline

Call: 215-685-6300

The Philadelphia Water Department lists this hotline 24 hours a day, 7 days a week.

Billing and account help

Water Revenue Bureau: 215-685-6300

Email: wrbhelpdesk@phila.gov

Billing support is listed Monday-Friday, 8:00 AM to 5:00 PM.

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Urgent tip: If water is shut off, at risk of shutoff, or there is a leak, main break, sewer backup or water emergency, call 215-685-6300 instead of waiting for email support.

Avoid scams

MyPhillyWaterBill Scam Warning: Avoid Fake Payment Sites

Philadelphia has warned customers about fake websites that mimic the official MyPhillyWaterBill payment site. This is especially important because users often search “my philly water bill” and click the first result without checking the domain.

Red flag	Why it is risky	Safe action
Payment website ends in .org or .com	The City says its water bill payment site does not end in .org or .com.	Start from phila.gov/waterbill.
Search result looks official but is not phila.gov	Scam pages can appear in normal search results.	Use the City page, then click the official MyPhillyWaterBill link.
Unusual urgent payment request	Scammers use pressure to collect card or bank details.	Stop and call 215-685-6300.
Website asks for unrelated personal information	Payment scams may collect unnecessary sensitive data.	Leave the site and use phila.gov/waterbill.

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Safe rule: Type phila.gov/waterbill manually, then use the official City link to MyPhillyWaterBill. Do not search and click a random lookalike domain.

Avoid mistakes

Common My Philly Water Bill Mistakes That Cause Delays, Fees or Account Trouble

Most payment problems can be avoided by using the official City route, choosing the right payment method, saving confirmation and applying for help early.

Mistake	Why it creates trouble	Better action
Using a fake MyPhillyWaterBill site	Payment information can be stolen or payment may not apply to your City account.	Use phila.gov/waterbill or the official City payment page.
Not having Water Access Code ready	Online payment and account setup require the 9-digit code.	Use your latest bill and verify ZIP code.
Choosing card payment without checking fee	Card payments can add processing fees.	Compare eCheck or bank AutoPay first.
Mailing payment near deadline	Mail may not post before the due date.	Use online payment or call 215-685-6300 if urgent.
Waiting too long to apply for assistance	Assistance applications need documents and review time.	Apply as soon as you know the bill is difficult to pay.

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Best habit: Save phila.gov/waterbill, 215-685-6300, your 9-digit Water Access Code, your ZIP code, and your latest confirmation number in one phone note.

Most searched FAQs

My Philly Water Bill FAQs

These answers cover common searches about MyPhillyWaterBill login, official payment website, Water Access Code, payment fees, AutoPay, phone payment, mail address, payment centers, assistance and scam safety.

QWhat is the official My Philly Water Bill website?

The safest official route is phila.gov/waterbill or the City of Philadelphia Pay a Water Bill page. The City page links to MyPhillyWaterBill on secure8.i-doxs.net.

QIs myphillywaterbill.com official?

No. The City warns that its water bill payment site does not end in .org or .com. Start from phila.gov/waterbill instead.

QWhat do I need to pay my Philadelphia water bill online?

You need your nine-digit Water Access Code from your bill and your ZIP code. If paying by eCheck, you also need your bank routing number and checking or savings account number.

QWhere is the Water Access Code on a Philadelphia water bill?

The City says the Water Access Code is found on your water bill, and AutoPay guidance notes it is at the top right corner of the bill.

QIs eCheck free for Philadelphia water bill payment?

Yes. The City lists eCheck payments and automatic bank payments as free online payment options.

QWhat is the Philadelphia water bill phone number?

For water billing, account questions, general inquiries and emergencies, call 215-685-6300.

QWhat is the Philadelphia water bill IVR phone payment number?

The City lists 877-309-3709 for interactive voice system payment. Only debit and credit card payments are accepted through that number.

QWhere do I mail my Philadelphia water bill payment?

Mail the return portion of your bill with check or money order payable to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.

QCan I pay my Philadelphia water bill in person?

Yes. The City lists authorized payment centers at the Municipal Services Building, 1401 JFK Blvd.; Northeast Philadelphia, 7522 Castor Ave.; and North Philadelphia, 2761 N 22nd St.

QCan I pay cash for my Philadelphia water bill?

The City lists cash payment at the Municipal Services Building. The Northeast Philadelphia and North Philadelphia payment centers list no cash payments.

QHow much are Philadelphia water bill card fees?

The City lists online residential debit/credit card payments at $2.95, commercial online debit/credit card payments at $15.95, in-person debit card payments at $3.45, and in-person credit card payments at 2.10% or $1.50 minimum.

QHow do I set up MyPhillyWaterBill AutoPay?

Create or log in to your MyPhillyWaterBill account, go to the AutoPay tab, and add a checking or savings account. The City says credit and debit cards cannot be used for AutoPay.

QDoes Philadelphia offer water bill assistance?

Yes. Philadelphia offers water bill assistance for low-income customers, seniors and customers with special hardships. The City says customers can now apply for all assistance programs using one application.

QWho should apply for Philadelphia water bill help?

Anyone having trouble paying should apply. The City says assistance is designed for low-income customers, seniors, and customers with special hardships such as job loss, serious illness, family loss, domestic violence or household changes.

QWhat email is used for Philadelphia water bill assistance questions?

For assistance application-related questions, the City lists watercap@phila.gov. Application materials cannot be submitted by email.

QWhat email is used for Water Revenue Bureau billing questions?

For billing and account questions, the Philadelphia Water Department contact page lists wrbhelpdesk@phila.gov.

QWhat should I do if my Philadelphia water is shut off or there is an emergency?

Call 215-685-6300. The Philadelphia Water Department lists this as the water emergency hotline 24 hours a day, 7 days a week.

QIs Water-Department.org the official Philadelphia website?

No. This is an independent guide. Official payments, account decisions, assistance applications and emergency reports must be handled through the City of Philadelphia and Philadelphia Water Department official resources.

Official source table

Official Sources for My Philly Water Bill Customers

Use these official Philadelphia resources for final confirmation before paying, registering, calling, mailing a payment, applying for assistance, disputing a bill or reporting an emergency.

Official source	Use it for	Open
Pay a Water Bill	Online payment, Water Access Code, fees, payment methods, phone payment, mail address and payment centers.	Open City payment page
Official MyPhillyWaterBill route	Direct route to the official online payment website.	Open phila.gov/waterbill
MyPhillyWaterBill Login	Online payment, registration, AutoPay, paperless billing and account tools.	Open login
Pay or Dispute a Water Bill	Bill payment, disputes, payment agreements, senior discount, liens and customer assistance.	Open service page
Water Bill Customer Assistance	TAP, senior support, special hardship assistance and application guidance.	Open assistance page
Customer Assistance Application	Start, print or request the water bill assistance application.	Open application
Philadelphia Water Contact	Water emergency hotline, billing email, payment mailing address and PWD contact information.	Open contact page
AutoPay City Guide	MyPhillyWaterBill AutoPay setup, paperless billing, past bills, usage history and alerts.	Open AutoPay guide
Philadelphia Water Department	Water Department service information, water quality, contact and water system resources.	Open PWD site

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Final takeaway: For most Philadelphia customers, use phila.gov/waterbill, keep your 9-digit Water Access Code ready, choose free eCheck or bank AutoPay when possible, call 215-685-6300 for billing or emergencies, and apply for assistance early if the bill is hard to pay.