Midland TX Water Department: Pay Water Bill, Start Service, Customer Billing, After-Hours Issues and Water Quality
Midland water customers usually need one practical answer: where to pay the bill, who to call, how to start or close service, what to do after hours, how to request a payment plan, or where to check water quality reports. This guide brings the official City of Midland Utility Billing, water services portal, Utilities Department, watering schedule, leak help and water testing resources together in one place.
Pay online
Use water.midlandtexas.gov to pay your bill, view smart meter usage and review transaction history.
Billing phone
Call City Utility Billing at 432-685-7320 Monday to Friday, 8:00 AM to 5:00 PM.
After-hours issue
For after-hours water issues, the City lists 432-685-7340.
Water quality
Use Reports and Notices for Consumer Confidence Reports and Water Testing Services for lab support.
Main Official Midland TX Water Department Links
How to Pay Your Midland TX Water Bill Online
The official water services portal lets customers pay a bill without creating a login, or create a login for more advanced account tools. Registered users can view consumption, billed usage, transaction history, alerts and paperless billing.
| Payment / portal option | Official detail | Best customer action |
|---|---|---|
| Pay online | The portal allows online water bill payment. | Open water.midlandtexas.gov. |
| Guest payment | The City says customers can pay without creating a login. | Use this when you only need a quick payment. |
| Create account/login | Login lets customers manage profile, add guest access and link multiple utility accounts. | Use this if you manage more than one property or need account history. |
| Smart meter usage | Customers can view smart meter consumption data and analyze/download water usage. | Check this before calling about a high bill or possible leak. |
| Alerts and paperless billing | The Utility Billing System page lists thresholds, alerts and Paperless Billing/e-Billing. | Set alerts to catch abnormal usage before the next bill surprises you. |
What Midland City Utility Billing Handles
City Utility Billing is responsible for water and solid waste service account maintenance and billing, plus Meter Shop oversight. It is the right place for customer service, billing questions, payment arrangements, account opening/closing and meter-related billing issues.
Customer Service
Handles start or termination of service, phone/in-person questions, billing issue research, payment arrangements and lien-related processing.
Billing Department
Collects meter readings, verifies data, bills accounts, provides detailed account information and oversees AMI billing data.
Field Service
Works with water meters, changes and tests meters, disconnects/reconnects service and stands by on weekends for emergencies.
Start, Close or Transfer Water Service in Midland TX
Moving in or out needs the correct utility account action. Do not rely only on bill payment if you need service started, transferred or closed.
| Service task | Official guidance | Practical tip |
|---|---|---|
| Open account / start service | Apply online for water, sewer or garbage service. You need valid photo identification, and in some cases a lease or other documentation. | Have ID, service address, lease/ownership documents and move-in date ready. |
| Close account | Email cs@midlandtexas.gov or visit City Utility Billing at Centerpointe Plaza, 1030 Andrews Highway, Suite 220. | Keep proof of move-out, closing date or final service date. |
| Transfer service | Contact by phone or transfer service online through the customer portal. | Ask about appointment windows if water needs to be turned on at a future date. |
| Payment arrangement | City Utility Billing creates payment arrangements and links Request for Payment Plan resources. | Request a plan before the account reaches disconnect status. |
Midland TX Water Department Phone Number, Billing Office, Email and Map
Use the billing office for account questions and water bill payment issues. Use Water & Wastewater Maintenance or after-hours contact for water system problems outside normal billing needs.
City Utility Billing
Email: cs@midlandtexas.gov
Phone: 432-685-7320
Hours: Monday to Friday, 8:00 AM to 5:00 PM.
Office:
Center Pointe Building, 2nd floor
1030 Andrews Highway, Suite 220
Midland, TX 79701
Water / Wastewater Maintenance
Phone: 432-685-7270 or 432-685-7269
After Hours: 432-685-7340
Hours: Monday to Friday, 7:30 AM to 4:15 PM.
Utilities Director: Carl Craigo, P.E.
Utilities email: utilitiesemail@midlandtexas.gov
Map shows the City Utility Billing office at Center Pointe Building, 1030 Andrews Highway, Suite 220, Midland, TX 79701. For bill payment and account support, call 432-685-7320.
Midland Outdoor Watering Schedule, Drought Conditions and Violation Reporting
The City currently lists Stage 1 Mild Water Shortage Conditions and an outdoor watering schedule. Watering rules matter because violations may result in fines and because irrigation is often a major reason for high water usage.
| Address type | Allowed outdoor watering days | Important note |
|---|---|---|
| Even-numbered addresses | Sunday, Monday, Wednesday and Friday. | Follow City drought rules and any current updates. |
| Odd-numbered addresses | Sunday, Tuesday, Thursday and Saturday. | Follow City drought rules and any current updates. |
| Watering violation report | Call 432-685-7410 or report through Citizen Request Tracker. | The City says violations may result in a fine of up to $500. |
| Stage 1 measures | Reduced flushing of water mains, reduced irrigation of public landscaped areas and increased use of alternative supply sources. | Check the official Utilities page for current condition changes. |
High Midland Water Bill? Use Smart Meter Data Before You Call
The online portal gives Midland customers useful tools for high-bill questions. You can view smart meter consumption, analyze water usage, download usage, and review payment history.
| High-bill clue | Possible cause | What to check first |
|---|---|---|
| Sudden daily usage spike | Leak, irrigation schedule, running toilet, hose left on or pool fill. | Check smart meter data and compare the exact date usage changed. |
| Continuous overnight usage | Toilet leak, underground leak, irrigation valve or water softener issue. | Turn off all water and check whether meter usage continues. |
| Outdoor watering days | Watering outside allowed schedule or watering too long. | Review even/odd address schedule and irrigation controller. |
| Meter concern | Meter reading, meter test or field service issue. | Call City Utility Billing with account and smart meter details. |
Midland Water Quality Reports, Consumer Confidence Reports and Water Testing Services
The City publishes Annual Water Quality Reports, also known as Consumer Confidence Reports. These reports summarize information collected to comply with federal and Texas Commission on Environmental Quality regulations.
Annual reports
The Reports and Notices page links Consumer Confidence Reports for 2024, 2023, 2022, 2021 and 2020.
Utilities Laboratory
The Utilities Laboratory is listed at 305 Edgewood Dr., Midland, TX 79703, with phone 432-681-7618.
Water analysis results
The City says recently submitted sample results are available online within 24 to 48 hours after the sample is received.
Midland Utilities Laboratory Phone Number and Sample Submission Hours
For water sample questions or water analysis report login issues, contact the City Utilities Laboratory. The City lists separate sample submission windows for potable/drinking water and non-potable/wastewater samples.
| Lab detail | Official information | Practical tip |
|---|---|---|
| Phone | 432-681-7618; the page also lists 432-685-7904 for questions or immediate assistance. | Call before bringing a sample, especially near holidays. |
| Address | 305 Edgewood Dr., Midland, TX 79703. | Confirm sample type and timing before visiting. |
| Monday-Wednesday potable samples | 8:00 AM–11:45 AM and 1:00 PM–3:00 PM. | Arrive earlier than the cutoff to avoid rejection. |
| Thursday samples | Potable and non-potable samples accepted 8:00 AM–11:45 AM. | Do not wait until Thursday afternoon. |
| Major holidays | Samples are not accepted the day before any major holiday. | Call ahead during holiday weeks. |
Common Midland Water Bill and Service Mistakes
Most billing delays and service confusion can be avoided by using the official portal, checking smart meter usage, contacting the correct division and keeping proof of requests.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payment may be delayed or misdirected. | Use water.midlandtexas.gov from the City site. |
| Emailing urgent after-hours water issues | Email may not be answered until the next business day. | Call 432-685-7340 for after-hours water issues. |
| Calling billing for water quality | The City says water quality questions should go to Utilities. | Use Utilities or Water Testing Services resources. |
| Ignoring smart meter data | You may miss the exact day a leak or usage spike started. | Use the portal to view consumption and set alerts. |
| Missing watering schedule | Violations may result in a fine of up to $500. | Follow even/odd address watering days and check current City updates. |
Midland TX Water Department FAQs
These answers cover common searches about Midland water bill payment, Utility Billing, phone numbers, start/close service, payment plans, after-hours water issues, watering rules, high bills, smart meter data and water quality reports.
QHow do I pay my Midland TX water bill online?
Use the official City of Midland water services portal at water.midlandtexas.gov. You can pay online and view smart meter consumption, transaction history and water usage data.
QCan I pay without creating a login?
Yes. The City says customers can pay without creating a login. Creating a login gives access to extra features such as multiple accounts, billed usage, thresholds, alerts and paperless billing.
QWhat is the Midland Utility Billing phone number?
Call City Utility Billing at 432-685-7320 for water bill, customer service and account questions.
QWhat is the Midland water after-hours number?
The City lists 432-685-7340 for after-hours water issues.
QWhere is the Midland City Utility Billing office?
The office is at Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.
QWhat are Midland Utility Billing office hours?
City Utility Billing hours are Monday through Friday, 8:00 AM to 5:00 PM. The City notes that Monday, Wednesday and days after holidays are usually the busiest.
QHow do I start water service in Midland?
Apply online through the City water services portal. The City says you need account and service details, personal identification and service location information. In some cases, a lease or other documentation may be required.
QHow do I close my Midland water account?
Email cs@midlandtexas.gov or visit the City Utility Billing Office at Centerpointe Plaza, 1030 Andrews Highway, Suite 220.
QCan I transfer Midland water service online?
Yes. The City says you can contact Utility Billing by phone or transfer service online through the customer portal. Appointment windows may be arranged for turning water on at a future date, though limitations may apply.
QCan I request a payment plan for my Midland water bill?
Yes. City Utility Billing lists payment arrangements as one of its customer service functions and links a Request for Payment Plan resource.
QWhat is the Midland outdoor watering schedule?
Even-numbered addresses may water outdoors Sunday, Monday, Wednesday and Friday. Odd-numbered addresses may water Sunday, Tuesday, Thursday and Saturday. Always check the official Utilities page for current updates.
QHow do I report a watering violation in Midland?
The City says to report watering violations by calling 432-685-7410 or using the Citizen Request Tracker. Violations may result in a fine of up to $500.
QWho do I call for Water & Wastewater Maintenance?
Call 432-685-7270 or 432-685-7269 during Water & Wastewater Maintenance hours. For after-hours water issues, call 432-685-7340.
QWhere can I find Midland water quality reports?
Use the official Reports and Notices page. It links annual Consumer Confidence Reports, also known as water quality reports, including reports for multiple years.
QWhat is the Midland Utilities Laboratory phone number?
The Utilities Laboratory phone number is 432-681-7618. The Water Testing Services page also lists 432-685-7904 for questions or immediate assistance.
QIs Water-Department.org the official City of Midland website?
No. This is an independent guide. Official payments, account service, payment plans, water quality questions, water testing and emergency reporting must be handled through the City of Midland and its official resources.
Official Sources for Midland TX Water Department Customers
Use these official City resources for final confirmation before paying, starting service, closing an account, reporting after-hours water issues, checking watering rules or reviewing water quality reports.
| Official source | Use it for | Open |
|---|---|---|
| City Utility Billing | Billing office, payment options, account opening/closing, transfer service, payment arrangements, email, phone and office address. | Open City Utility Billing |
| My Water Bill | Pay water bill, apply for water services and view portal features. | Open My Water Bill |
| Utility Billing System | Portal login, guest pay, account profile, multiple accounts, usage, alerts and paperless billing details. | Open billing system |
| Utility Billing Online Portal | Online payment, smart meter data, transaction history and water usage review. | Open payment portal |
| Utilities Department | Watering schedule, drought conditions, utilities contact, watering violation reporting and consumer confidence link. | Open Utilities |
| Reports and Notices | Annual Water Quality Reports / Consumer Confidence Reports, water sources, rates, backflow and utilities notices. | Open reports |
| Water Testing Services | Utilities Laboratory contact, sample submission hours, water analysis results and TCEQ testing information. | Open testing services |
| Water Analysis Results | Viewing submitted sample results online after the lab receives the sample. | Open water analysis results |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.