City of Clearwater Water Bill – Pay Online, Phone Number, Auto Pay, Leaks & Service Help

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Clearwater utility bill guide – verified August 8, 2026

Clearwater Water Bill Pay, Utility Rates, Service Help and Emergency Contacts

Use this guide to pay a City of Clearwater utility bill through the official InvoiceCloud route, make a one-time payment, compare fee-free payment options, register for online access, or contact Utility Customer Service about a balance or service problem.

It also explains Clearwater’s published minimum utility bill, the October 2026 wastewater change, start-service deposits, past-due timing, reconnection limits, high-bill leak checks, sewer-credit requests, fixed-income support and the correct 24-hour emergency number.

Pay or View Clearwater Bill Open City Pay My Bill Page Call Utility Customer Service 24-Hour Utility Emergency
Utility Customer Service727-562-4600
Mon-Fri, 8 a.m.-5 p.m.
Phone Line BreakPhone lines close daily from 12:30 p.m.-1:30 p.m.
Emergency Service727-462-6633
24 hours, 7 days
InvoiceCloud Fee$3.07 per online credit/debit or ACH payment
Past Due21 days from statement date
Billing Office100 S. Myrtle Ave., Clearwater
Fast payment answer

What Is the Official City of Clearwater Water Bill Payment Website?

The City of Clearwater directs utility customers to its Pay My Bill page and to InvoiceCloud for online bill viewing and payment. The stable InvoiceCloud entry point is invoicecloud.com/clearwaterfl, where customers can choose Utility payment, one-time pay or registered account access.

One-time payment does not require registration: The live InvoiceCloud page says One Time Pay can be used without creating an online profile. Registered access is more useful when you want saved methods, AutoPay, paperless billing, notifications or account history.

Choose the Clearwater Utility Task You Need

Pay without registeringOpen InvoiceCloud, choose Utility and use the one-time route. Verify the account and save the receipt.
Register or manage the accountUse InvoiceCloud for online bill access, AutoPay, paperless billing, notifications and saved payment methods.
Start or stop servicePrepare identification, service address, move date, proof of ownership or lease and the required deposit information.
Handle a past-due billCheck the Past Due After date, full balance and whether an arrangement or written appeal must be made before disconnection.
Investigate a high billCompare water units, toilets, irrigation, pool use and meter activity; request a sewer credit when unusual potable water did not enter the sewer.
Report an emergencyCall 727-462-6633 for a water break, gas leak, outage or other urgent utility condition.

Jump to the Clearwater Water Bill Answer You Need

Official online workflow

How to Pay a Clearwater Utility Bill Online

Open the City-linked InvoiceCloud page.Use InvoiceCloud for Clearwater or start from the City’s Pay My Bill page.
Choose Utility, not Deposit Only.The InvoiceCloud landing page separates normal utility payments from utility-deposit payments. Use Deposit Only only when the City has quoted a deposit for starting service.
Use One Time Pay or sign in.One Time Pay does not require registration. Sign in when you need saved payment details, AutoPay, paperless billing or account history.
Verify the account and amount.Match the account number, service address, balance and due date before entering payment information.
Review the $3.07 service fee where applicable.The live portal states that credit/debit card and ACH electronic payments carry a $3.07 service fee. Check the final total before submitting.
Save confirmation.Keep the receipt or confirmation number until the balance updates. Call 727-562-4600 before sending a second payment if the first payment is not reflected as expected.
Choose the right fee and payment route

Clearwater Utility Bill Payment Options Compared

MethodFee / timingPrepareBest use
One-time online pay$3.07 service fee for electronic paymentAccount number and supported payment methodFast online payment without registration
Registered InvoiceCloud$3.07 per electronic paymentOnline account plus payment methodAutoPay, paperless, notifications and history
Direct debitCity lists direct debit as a fee-free option; bill amount is deducted 10 calendar days after the statement dateRouting number, bank account number and utility account numberAvoiding the InvoiceCloud service fee
MailNo convenience fee; allow mail and processing timeCheck plus top portion of billNon-urgent payment before the due date
In person / drive-upNo extra fee for cash, check or money order; $3.07 applies to card paymentBill/account number and accepted paymentLocal payment or account help
Pay by text / digital walletInvoiceCloud fee appliesEnrollment or online payment accessMobile customers using text, Apple Pay, Google Pay, Venmo or PayPal
Credit-card limit: Clearwater’s InvoiceCloud page lists a $700 maximum per credit-card transaction. For a larger balance, review the payment options shown by the live portal or call Utility Customer Service before splitting payments.
Current published city-limits example

Clearwater Minimum Utility Bill: $130.51 for a 5/8-Inch Meter Example

The City’s current rate lookup page still publishes a $130.51 minimum monthly bill for an in-city 5/8-inch meter with usage from zero through four units, or zero through 2,992 gallons. One billing unit is therefore 748 gallons.

$130.51 Published minimum utility bill as of Dec. 2025
Water
$29.58
Wastewater
$40.74
Solid Waste
$37.27
Recycling
$3.78
Stormwater
$16.18
Utility Tax
$2.96
Why your bill can be higher: The minimum example changes with meter size, location, measured usage and available services. Reclaimed water, natural gas, extra consumption, prior balances, service fees or other account items can also change the total.
Future rate change already scheduled

Clearwater Wastewater Base Charge Changes on October 1, 2026

Current published base$40.74 per month for an under-one-inch wastewater meter with an allowance of 3,000 gallons or less.
October 1, 2026The City’s rate page lists a scheduled increase to $44.01 per month for the same wastewater base category.
Do not project the whole bill from this one changeSolid waste, recycling, stormwater, utility tax, meter size and water usage can also affect the total.
Update trigger: Recheck the City’s Current Utility Rates page after October 1, 2026. The $130.51 minimum-bill example is based on the published December 2025 component schedule and should not be reused unchanged after a component rate changes.
Moving in

How to Start Clearwater Water or Utility Service

Submit the City’s start-service form or visit Utility Customer Service.The City says online requests are normally followed by an email with next steps within one to two business days.
Prepare identification and occupancy documents.Owners may need a settlement statement, deed, title or purchase agreement. Tenants need a lease or written owner authorization when a lease is unavailable.
Get the deposit quote.Most accounts require a deposit. In general, the City says the security deposit equals two times the average monthly bill.
Ask whether a residential deposit can be waived.A qualifying reference letter from another utility can support a waiver when the customer has a good recent 12-month payment record with no returned checks, no disconnections and no more than two late payments.
Pay the deposit and applicable service charge.Use the Deposit Only payment route only after the City gives you the account number and deposit amount.
Confirm the start date.Service begins after required documents, deposit and payment confirmation are received by Utility Customer Service.
Current turn-on feeThe City’s current rate page lists a $50 water turn-on fee.
After-hours turn-onThe current rate page lists $100 for a water turn-on after 3:30 p.m.
Good-payment deposit refundThe City says residential deposits may be refunded after 12 months when the account has an acceptable payment record.

Open the official Clearwater start-service instructions.

Moving out

How to Stop Clearwater Utility Service Without Leaving Charges Behind

Gather the service address, new mailing address, requested stop date, account number and identification. You can submit the City’s stop-service form online or call Utility Customer Service at 727-562-4600.

Save the Request ID: The online stop-service form sends a copy of the submission by email with a Request ID. Keep it until the final bill is issued and your deposit, if any, is applied to the account correctly.

Open the official Clearwater stop-service guide.

Past due and disconnection rules

What Happens When a Clearwater Utility Bill Is Not Paid on Time?

Clearwater utility bills are due upon receipt and become past due 21 days from the statement date. The City’s start-service information says the late charge is $3 or 2% of the past-due amount, whichever is greater, up to a maximum of $250.

Bill issuedReview the statement date, current amount and Past Due After date immediately.
21-day past-due pointLate charges can apply after the account becomes past due.
Prevent disconnectionPay the full balance, reach an acceptable payment arrangement, or use the City’s written appeal process within the required time.
If service is interruptedConfirm the correct payment with Utility Customer Service, pay it, then call again to arrange reconnection.
Written appeal timing: The City’s billing contact page says a written request for appeal to the city manager must be filed with the customer service manager no later than 26 days after the original statement date. An unsuccessful appeal does not remove the balance due.
Same-day reconnection is not guaranteed: Clearwater states that reconnection will be handled as rapidly as possible but cannot be guaranteed on the same day payment is received.
Fixed-income due-date support

Clearwater Fixed Income Support Program

Clearwater’s Fixed Income Support Program is designed for customers who are at least 62 years old or disabled and receive fixed income such as Social Security, disability or retirement income. The program can delay the utility-bill due date by up to 10 days to better match the customer’s income schedule.

ApplicationComplete the City’s fixed-income support application.
IdentificationProvide the requested identification information, such as driver license, state ID or Social Security information.
Income proofSubmit documentation such as Social Security, disability or retirement award information and the date monthly income is received.

Review the official Fixed Income Support Program.

High-bill diagnostic

What to Check When a Clearwater Water Bill Is Suddenly High

Compare usage unitsCheck current water units against prior months before comparing only the dollar total. One Clearwater unit is about 748 gallons.
Test toilets and faucetsA silent toilet leak, dripping faucet or continuous fixture can add usage every day.
Check irrigation and poolsBroken sprinkler heads, timer changes, hose use and pool filling are common reasons outdoor consumption rises.
Check meter movementWhen all known water use is off, continued meter movement can indicate a leak on the customer side of the meter.
City high-use outreach: Clearwater says its customer service team may try to contact customers before a high bill arrives when unusually high consumption or a continuously running meter is detected. Keep your phone, email and mailing address current on the utility account.
Leak did not enter the sewer?

When a Clearwater Sewer Credit May Help After a Leak

The City says a customer may qualify for a sewer credit adjustment when a leak or unusual potable-water use did not enter the City’s sewer system. The adjustment can reduce the sewer portion back toward the location’s average sewer consumption.

Good exampleOutdoor line break, irrigation-related loss or another qualifying water loss where the extra water did not flow into the sanitary sewer.
Prepare evidenceKeep the bill, account number, address, dates, repair details, receipts or plumber information and a clear description of where the water went.
Request City reviewUse the City’s Sewer Credit Request or contact Utility Customer Service. Approval and amount depend on the account facts.

Open the City service-request page and choose Sewer Credit Request.

Billing vs emergency routing

Who to Call for a Clearwater Water Break, Leak or Utility Emergency

Water break, gas leak or urgent utility conditionCall 727-462-6633. The emergency dispatch line is open 24 hours a day, 7 days a week.
Bill, balance or payment issueCall 727-562-4600 during Utility Customer Service hours.
Water, sewer or reclaimed-water department questionThe City’s Public Utilities department can be reached at 727-562-4960.
Do not send an email for an active utility emergency: Call the 24-hour emergency line when water is running in the street, a main appears broken, a gas leak is suspected or another immediate utility hazard exists.
2026 scam warning

Clearwater Warned Customers About Fraudulent Overdue-Bill Messages

In May 2026, the City warned that scammers were sending overdue-utility claims and directing customers to wire money to outside accounts. The City says Clearwater Utility Customer Service, Public Utilities and CGS Energy do not request payment through 800 or 888 numbers.

Verify before paying: If a message threatens immediate disconnection or asks you to wire money, stop and call Clearwater Utility Customer Service directly at 727-562-4600. Do not use the phone number contained in the suspicious message.
Official billing contact

Clearwater Water Bill Phone Number, Address, Email and Map

Utility Customer Service727-562-4600
Mon-Fri, 8 a.m.-5 p.m.
Phone lines close 12:30-1:30 p.m.
EmailCustomerService@MyClearwater.com
Use for non-urgent billing or service questions.
Municipal Services Building100 S. Myrtle Ave.
Clearwater, FL 33756
Lobby customer assistance is listed 8 a.m.-4 p.m.
Payment Mail AddressClearwater Utility Customer Service
P.O. Box 30020
Tampa, FL 33630-3020
Call script: I am calling about Clearwater utility account ______ at ______. My issue is ______. I have the statement date, balance, payment confirmation, usage units or move date available. Please confirm the current account status and the next action required.
Official final actions

Clearwater Utility Bill Action Center

Use the live payment system for balances and payment confirmation. Use City staff for deposits, past-due arrangements, service starts, leak reviews and reconnection decisions.

Pay or View BillOpen the current Clearwater InvoiceCloud entry page. Payment and Service OptionsStart, stop, direct debit, paperless and other account actions. Current RatesCheck the City’s current published utility rates and fees. Emergency GuidanceUse the 24-hour utility emergency route.
10 task-specific answers

City of Clearwater Water Bill FAQs

1. What is the official Clearwater utility bill payment website?

The City directs customers to MyClearwater.com/Pay-My-Bill and to the InvoiceCloud Clearwater page at invoicecloud.com/clearwaterfl. The InvoiceCloud entry page provides Utility payment, deposit payment, one-time pay and registered account access.

2. Can I pay a Clearwater water bill without registering?

Yes. The live InvoiceCloud page states that One Time Pay does not require registration. Registration is useful when you want AutoPay, paperless billing, saved methods, notifications or account history.

3. What is the Clearwater online payment fee?

The live InvoiceCloud page says credit/debit card and ACH electronic payments have a $3.07 service fee. The City lists direct debit, mail and qualifying in-person cash, check or money-order payments as ways to avoid the convenience fee.

4. What is the City of Clearwater utility customer service number?

Call 727-562-4600 for utility billing, payment, account, deposit, service start/stop and reconnection questions. Regular hours are Monday through Friday, 8 a.m. to 5 p.m., with phone lines closed daily from 12:30 p.m. to 1:30 p.m.

5. What is Clearwater’s published minimum utility bill?

The City’s current rate lookup page publishes a $130.51 minimum monthly bill for an in-city 5/8-inch meter using zero through four units, or zero through 2,992 gallons. It includes water, wastewater, solid waste, recycling, stormwater and utility tax.

6. When does a Clearwater utility bill become past due?

The bill is due upon receipt and becomes past due 21 days after the statement date. The City says the late charge is $3 or 2% of the past-due amount, whichever is greater, up to $250.

7. What deposit is required to start Clearwater utility service?

The City says most accounts require a deposit and, in general, the security deposit equals two times the average monthly bill. A qualifying residential customer may be able to use a good-payment reference letter from another utility to waive the deposit.

8. Can I get a sewer credit after a water leak?

Possibly. Clearwater says a sewer credit may be available when a leak or unusual potable-water use did not enter the City’s sewer system. The sewer portion can be reviewed against the location’s average sewer consumption.

9. Does Clearwater have help for customers on a fixed income?

Yes. The Fixed Income Support Program can delay the due date by up to 10 days for qualifying customers who are at least 62 or disabled and receive fixed income such as Social Security, disability or retirement income.

10. Who do I call for a Clearwater water main break or utility emergency?

Call 727-462-6633 for a gas leak, water break, outage or other urgent utility emergency. The emergency dispatch line is open 24 hours a day, seven days a week.

Official-source verification

Official Clearwater Utility Sources Used

Pay My BillCity payment entry page, payment safety and account options. InvoiceCloud ClearwaterOne-time pay, electronic payment fee, card limit and supported payment methods. Alternative Ways to PayDirect debit, mail, in-person, text and payment-fee details. Current Utility RatesMinimum-bill breakdown, current fees and October 2026 wastewater change. Start ServiceDeposit, waiver, identification, ownership and tenant-document requirements. Stop ServiceMove-out information and Request ID workflow. Billing ContactDue date, past-due rules, appeal timing and reconnection guidance. Leak and Sewer Credit HelpHigh-bill checks and sewer-credit guidance. Fixed Income SupportEligibility, documents and 10-day due-date adjustment. Emergency Reporting24-hour water-break and utility-emergency number. 2026 Scam AlertCurrent warning about fraudulent overdue-bill payment demands.
Verified August 8, 2026: Official payment entry point, one-time pay, current $3.07 electronic payment fee, fee-free direct debit, $700 card limit, Utility Customer Service number and hours, emergency number, minimum-bill breakdown, October 2026 wastewater base change, deposit rules, 21-day past-due timing, late-charge formula, sewer-credit guidance and Fixed Income Support Program.

Water-Department.org is an independent informational website. It is not the City of Clearwater, Clearwater Public Utilities, CGS Energy or InvoiceCloud. Complete payments, deposits, service changes, payment arrangements, reconnection requests and emergency reports through the responsible official City system or office.

Rates, fees, office hours and payment features can change. Confirm the live utility account, current rate page and final payment screen before submitting money or relying on a quoted total.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper
8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.
All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.
No loginNo account number, email, service address or payment data is required.
Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Use gallons, CCF, HCF or units shown on your bill.

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Example: if usage is gallons, enter cost per gallon.

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

Water Department vs Payment Processor

  • Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
  • Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.

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