St. Louis City Water Bill: Pay Online, Phone Number, Direct Payment, Assistance and Water Service Help
St. Louis City water customers usually search for a simple answer: where to pay the water-refuse bill, which phone number to call, how to set up automatic payment, or how to get help when the bill is late.
This guide keeps the official City of St. Louis payment routes, Water Division customer service, emergency dispatch, direct payment, quarterly billing, assistance program, rates and restore-service guidance in one mobile-friendly page.
Pay online
Use the official City payment page or payitSt.Louis to pay water and refuse utility bills online.
Pay by phone
Call 314-408-6887 to pay a water-refuse bill by debit or credit card.
Direct payment
Enroll to have the amount due automatically deducted from checking or savings on the due date.
Water emergency
Call 314-771-4880 for Water Division emergency dispatch.
Main Official St. Louis City Water Bill Links
How to Pay a St. Louis City Water-Refuse Bill
The City of St. Louis water bill is commonly handled as a water-refuse bill. The Collector of Revenue manages payment, while the Water Division handles water service and customer support.
| Payment method | Official detail | Best action |
|---|---|---|
| Online payment | Use the Begin Online button from the city payment page or payitSt.Louis. | Open payitSt.Louis and choose Water & Refuse. |
| Phone payment | Call 314-408-6887 using a debit or credit card. | Keep your account number and service address ready. |
| Direct payment | Enroll to pay directly from checking or savings on the due date. | Use the Direct Payment Program if you want automatic bank deduction. |
| Mail payment | Mail check, money order or cashier’s check with bill stub. No cash accepted. | Mail to Gregory F.X. Daly, Collector of Revenue, PO Box 66787, St. Louis, MO 63166-6787. |
| In-person payment | Water Division and City Hall both accept in-person payment, but accepted payment types differ. | Check payment type before visiting. |
St. Louis City Water Bill Phone Numbers: Payment, Customer Service, Emergency and Quality Issues
Use the right phone number based on the task. Payment questions, Water Division service questions, water quality concerns and water emergencies have different contact routes.
| Need | Official phone / email | Use this for |
|---|---|---|
| Pay by phone | 314-408-6887 | Debit or credit card water-refuse bill payment. |
| Water Division customer service | 314-771-2255 | Water service, billing questions, account help and water service support. |
| Water customer service email | water_questions@stlwater.com | Non-urgent customer service follow-up and written documentation. |
| Water quality issue | 314-592-8222 / quality@stlwater.com | Taste, odor, color or water quality concerns. |
| Water emergency | 314-771-4880 / dispatchers@stlwater.com | Urgent water emergency reporting. |
| Collector of Revenue | 314-622-4101, option 2 | Collector payment office, direct payment forms and repayment plan questions. |
payitSt.Louis and Water Division Online Account Access
St. Louis customers may see more than one online tool. payitSt.Louis is the official online payment platform for city bills and fees, while the Water Division account access tool lets customers view online utility account information.
payitSt.Louis
Use payitSt.Louis for water and refuse utility bill payment. Creating an account can help track payment history and save receipts.
Guest payment
The City payment page says customers can sign in as a guest or create an account before selecting Pay Water and Refuse Bill.
Online Account Access
The Water Division’s online account access gives up-to-date online views of customer utility account information.
Direct Payment for St. Louis Water-Refuse Bills
The City Direct Payment Program lets you pay water-refuse bills directly from a checking or savings account. The city says the amount due is deducted automatically on the due date shown.
Why use direct payment?
It reduces missed due dates, avoids mailing checks and can be cancelled if your payment preference changes.
How to get the form
Use the official Direct Payment Program page or call the Collector of Revenue’s Office at 314-622-4101 during business hours.
St. Louis Water Bill Cycle, Due Date Guidance and Restore-Service Steps
The Water Division FAQ says water bills are mailed quarterly, every three months. It also advises customers to pay within 20 days of the billing date to maintain a good credit rating.
| Topic | Official context | Practical action |
|---|---|---|
| Billing cycle | Bills are mailed quarterly, every 3 months. | Do not compare your St. Louis bill to a monthly bill from another city. |
| Payment timing | The FAQ says customers should pay within 20 days of the billing date. | Pay early or enroll in direct payment to reduce late-payment risk. |
| Repayment plan | Repayment plans are available through the Collector of Revenue’s Office. | Call 314-622-4101, option 2, before the balance becomes harder to manage. |
| Restore water service | If service is turned off due to delinquency, restoration requires payment confirmation and a completed signed turn-on slip. | Contact Water Division customer service at 314-771-2255 for account-specific steps. |
St. Louis Water Utility Assistance Program and Repayment Help
The St. Louis Water Utility Assistance Program is designed for eligible city residents with qualifying hardship and delinquent balances. The program includes a financial literacy component and mandatory repayment plan enrollment.
| Assistance item | Official detail | What to prepare |
|---|---|---|
| Possible credit | The program lists a one-time credit of up to $500 for eligible customers. | Account number, bill balance, proof of city residency and hardship documents. |
| Eligibility basics | The program lists St. Louis City residency, COVID-19 hardship, over 90 days delinquent and 80% AMI or below among eligibility items. | Income documentation and hardship details before applying. |
| Repayment plan | Customers must enroll in a debt repayment plan for outstanding water and refuse charges. | Ask the Collector of Revenue about repayment plan terms for your account. |
| Funding order | Funds are awarded first-come, first-served. | Apply early if you believe you qualify. |
St. Louis Water Rates, Flat Billing, Metered Billing and High-Bill Checks
The Water Division FAQ says water rates are set by the Board of Aldermen. Residential customers may contact customer service to schedule a fixture count inspection to compare flat-rate eligibility with average water bill estimates.
Flat-rate questions
If you are a residential water user, contact customer service to discuss fixture count inspection and whether flat billing may apply.
Metered billing
For metered billing, a meter box must be installed by a licensed plumber before the meter can be set.
High-bill check
Check toilets, faucets, outside spigots, irrigation, previous balances and quarterly usage before assuming an error.
St. Louis Water Division Office, Collector Office and Mail Payment Address
Use the Water Division office for water service/customer support and the Collector of Revenue office for water-refuse bill payment administration. Payment type rules are different by location.
| Location / route | Official detail | Use it for |
|---|---|---|
| Water Division Customer Service | 1640 S. Kingshighway Blvd., St. Louis, MO 63110 | Water service support, customer service and Water Division payment route. |
| Collector of Revenue | City Hall, Room 109, St. Louis, MO 63103 | Water-refuse bill payment through Collector office. |
| Mail payment | Gregory F.X. Daly, Collector of Revenue, PO Box 66787, St. Louis, MO 63166-6787 | Mail check, money order or cashier’s check with bill stub. Do not mail cash. |
| Water Division hours | Monday-Friday, 8 AM-5 PM | Plan calls, visits or customer service follow-up. |
| Water Division dropbox | Dropbox payments at Water Division can be made at any time. | After-hours dropbox payment when appropriate. |
Map shows the City of St. Louis Water Division customer service location at 1640 S. Kingshighway Blvd., St. Louis, MO 63110. For fast payment, use payitSt.Louis or phone payment when available.
Why St. Louis Water and Sewer Bills Can Be Separate
The Water Division FAQ explains that sewer and water bills are separate because they are maintained by different entities. The City of St. Louis Water Division provides water service, while the Metropolitan St. Louis Sewer District manages sewer and sewer treatment facilities.
Common St. Louis City Water Bill Mistakes That Cause Delays
Most payment issues can be avoided by using official payment links, understanding quarterly billing and calling the correct office before service is interrupted.
| Mistake | Why it causes trouble | Better action |
|---|---|---|
| Using unofficial payment websites | Payments may be delayed or routed through a third party. | Use stlouis-mo.gov or payitSt.Louis. |
| Forgetting quarterly billing | A 3-month bill can look high compared with a monthly utility bill. | Review billing period before disputing usage. |
| Waiting after delinquency | Restore-service steps may require payment confirmation and paperwork. | Call 314-771-2255 and 314-622-4101 early if you are behind. |
| Mailing cash | The city says no cash is accepted by mail. | Use check, money order or cashier’s check with bill stub. |
| Emailing emergencies only | Urgent water issues need dispatch routing. | Call 314-771-4880 for water emergency reporting. |
St. Louis City Water Bill FAQs
These answers cover common searches about St. Louis water-refuse bill payment, phone numbers, direct payment, customer service, emergencies, assistance, rates and quarterly billing.
QHow do I pay my St. Louis City water bill online?
Use the official City of St. Louis Pay a Water-Refuse Bill page or payitSt.Louis. Select Water and Refuse and keep your account number and address ready.
QWhat is the St. Louis water-refuse bill pay phone number?
Call 314-408-6887 to pay a water-refuse bill by debit or credit card.
QWhat is the St. Louis Water Division customer service number?
The Water Division customer service phone number is 314-771-2255.
QWhat is the St. Louis water emergency number?
The Water Division lists water emergency reporting at 314-771-4880.
QWhat number do I call for water quality problems?
For water quality issues, call 314-592-8222 or email quality@stlwater.com.
QCan I automatically pay my St. Louis water bill?
Yes. The Direct Payment Program lets customers pay water-refuse bills directly from a checking or savings account on the due date shown.
QHow often are St. Louis water bills mailed?
The Water Division FAQ says bills are mailed quarterly, every three months.
QWhen should I pay my St. Louis water bill?
The Water Division FAQ says customers should pay within 20 days of the billing date to maintain a good credit rating.
QWhere is the St. Louis Water Division office?
The Water Division customer service office is at 1640 S. Kingshighway Blvd., St. Louis, MO 63110.
QWhere do I mail a St. Louis water-refuse bill payment?
Mail payment with your bill stub to Gregory F.X. Daly, Collector of Revenue, PO Box 66787, St. Louis, MO 63166-6787. Do not mail cash.
QCan I get help paying my St. Louis water bill?
The St. Louis Water Utility Assistance Program lists a one-time credit of up to $500 for eligible customers, subject to requirements and available funding.
QAre repayment plans available?
Yes. The Water Division FAQ says repayment plans are available through the Collector of Revenue’s Office.
QHow do I restore St. Louis water service after shutoff?
If service was turned off because of a delinquent bill, the Water Division FAQ says service can be restored after payment confirmation and a completed signed turn-on slip are received. Contact customer service for account-specific steps.
QWhy are St. Louis sewer and water bills separate?
The Water Division FAQ explains that sewer and water bills are separate because they are maintained by different entities. MSD manages sewer and sewer treatment facilities, while the City Water Division provides water service.
QIs Water-Department.org the official City of St. Louis website?
No. This is an independent guide. Official payments, account decisions, emergency reporting, assistance and water service requests must be handled through official City of St. Louis and Water Division resources.
Official Sources for St. Louis City Water Bill Customers
Use these official resources for final confirmation before paying, calling, enrolling in direct payment, requesting assistance, checking rates or restoring service.
| Official source | Use it for | Open |
|---|---|---|
| Pay a Water-Refuse Bill | Online payment, phone payment, mail payment, direct payment and in-person payment instructions. | Open payment page |
| Water and Refuse Bill Payment | Collector of Revenue water-refuse payment services and related bill-pay resources. | Open bill payment hub |
| payitSt.Louis | Official online payment platform for City of St. Louis property taxes, water utility bills and more. | Open payitSt.Louis |
| City of St. Louis Water Division | Water Division customer resources, account access, rates, advisories, programs and water information. | Open Water Division |
| Water Division About / Contact | Customer service, water quality and emergency phone numbers plus Water Division office address. | Open contact page |
| Water Division FAQ | Quarterly billing, direct payment, restore service, repayment plans, flat/metered billing and sewer/water distinction. | Open FAQ |
| Online Account Access | Online views of Water Division customer utility accounts. | Open account access |
| Direct Payment Program | Automatic payment from checking or savings on the due date shown. | Open direct payment |
| Water Rates | Current St. Louis Water Division rates and billing structure. | Open rates |
| Water Utility Assistance Program | One-time credit, hardship requirements, repayment plan and assistance application route. | Open assistance |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.