What is the Midland TX Utility Billing phone number?

City Utility Billing lists 432-685-7320 for customer service and billing questions.

How do I start water service in Midland TX?

You can apply for water services online through the City water services portal. The City says new-service requests need account and service details, personal identification and service location information.

Midland TX Water Department – Pay Bill, Phone Number, Start Service, Rates & Water Quality

Q: Where is the Midland City Utility Billing office?

The City Utility Billing office is at Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.

Q: How do I close a Midland water account?

To terminate an existing account, email cs@midlandtexas.gov or visit the City Utility Billing Office at Centerpointe Plaza, 1030 Andrews Highway, Suite 220.

Q: What is the Midland outdoor watering schedule?

The City says even-numbered addresses may water outdoors Sunday, Monday, Wednesday and Friday, while odd-numbered addresses may water Sunday, Tuesday, Thursday and Saturday. Violations may result in a fine of up to $500.

Q: Where can I find Midland water quality reports?

Use the City Reports and Notices page. It links annual Consumer Confidence Reports, also known as water quality reports, including the 2024 Consumer Confidence Report.

Q: Is Water-Department.org the official City of Midland website?

No. Water-Department.org is an independent guide. Official payments, account changes, payment plans, service requests, water quality questions and emergency reporting must be handled through the City of Midland and its official resources.

Updated 2026 • Official Midland TX links reviewed

Midland TX Water Department: Pay Water Bill, Start Service, Customer Billing, After-Hours Issues and Water Quality

Midland water customers usually need one practical answer: where to pay the bill, who to call, how to start or close service, what to do after hours, how to request a payment plan, or where to check water quality reports. This guide brings the official City of Midland Utility Billing, water services portal, Utilities Department, watering schedule, leak help and water testing resources together in one place.

💳 Pay Water Bill Online 🏛️ City Utility Billing 🚰 Utilities Department

432-685-7320Utility Billing phone

432-685-7340After-hours water issues

Suite 220Center Pointe Building

$500Possible watering violation fine

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Pay online

Use water.midlandtexas.gov to pay your bill, view smart meter usage and review transaction history.

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Billing phone

Call City Utility Billing at 432-685-7320 Monday to Friday, 8:00 AM to 5:00 PM.

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After-hours issue

For after-hours water issues, the City lists 432-685-7340.

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Water quality

Use Reports and Notices for Consumer Confidence Reports and Water Testing Services for lab support.

Main Official Midland TX Water Department Links

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Editorial trust note: This guide was prepared from official City of Midland Utility Billing, My Water Bill, Utility Billing System, Utilities, Reports and Notices, and Water Testing Services pages.

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Independent guide: Water-Department.org is not the City of Midland. Official payments, service requests, account changes, payment plans, emergency reporting and water quality questions must be handled through City of Midland official resources.

Bill payment and portal

How to Pay Your Midland TX Water Bill Online

The official water services portal lets customers pay a bill without creating a login, or create a login for more advanced account tools. Registered users can view consumption, billed usage, transaction history, alerts and paperless billing.

Payment / portal option	Official detail	Best customer action
Pay online	The portal allows online water bill payment.	Open water.midlandtexas.gov.
Guest payment	The City says customers can pay without creating a login.	Use this when you only need a quick payment.
Create account/login	Login lets customers manage profile, add guest access and link multiple utility accounts.	Use this if you manage more than one property or need account history.
Smart meter usage	Customers can view smart meter consumption data and analyze/download water usage.	Check this before calling about a high bill or possible leak.
Alerts and paperless billing	The Utility Billing System page lists thresholds, alerts and Paperless Billing/e-Billing.	Set alerts to catch abnormal usage before the next bill surprises you.

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Payment safety tip: Use the official water.midlandtexas.gov portal from the City site. Save your confirmation number until the payment appears in transaction history.

Utility billing office

What Midland City Utility Billing Handles

City Utility Billing is responsible for water and solid waste service account maintenance and billing, plus Meter Shop oversight. It is the right place for customer service, billing questions, payment arrangements, account opening/closing and meter-related billing issues.

Customer Service

Handles start or termination of service, phone/in-person questions, billing issue research, payment arrangements and lien-related processing.

Billing Department

Collects meter readings, verifies data, bills accounts, provides detailed account information and oversees AMI billing data.

Field Service

Works with water meters, changes and tests meters, disconnects/reconnects service and stands by on weekends for emergencies.

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Important routing note: City Utility Billing bills some services, but the City says water quality questions should go to Utilities and leaks outside the meter should be directed to Water/Wastewater.

Start, close or transfer

Start, Close or Transfer Water Service in Midland TX

Moving in or out needs the correct utility account action. Do not rely only on bill payment if you need service started, transferred or closed.

Service task	Official guidance	Practical tip
Open account / start service	Apply online for water, sewer or garbage service. You need valid photo identification, and in some cases a lease or other documentation.	Have ID, service address, lease/ownership documents and move-in date ready.
Close account	Email cs@midlandtexas.gov or visit City Utility Billing at Centerpointe Plaza, 1030 Andrews Highway, Suite 220.	Keep proof of move-out, closing date or final service date.
Transfer service	Contact by phone or transfer service online through the customer portal.	Ask about appointment windows if water needs to be turned on at a future date.
Payment arrangement	City Utility Billing creates payment arrangements and links Request for Payment Plan resources.	Request a plan before the account reaches disconnect status.

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Move-out tip: If you sell, rent, or leave the property, close or transfer the account through the official route. Do not assume service ends automatically because you moved.

Contact and office

Midland TX Water Department Phone Number, Billing Office, Email and Map

Use the billing office for account questions and water bill payment issues. Use Water & Wastewater Maintenance or after-hours contact for water system problems outside normal billing needs.

City Utility Billing

Email: cs@midlandtexas.gov

Phone: 432-685-7320

Hours: Monday to Friday, 8:00 AM to 5:00 PM.

Office:
Center Pointe Building, 2nd floor
1030 Andrews Highway, Suite 220
Midland, TX 79701

Water / Wastewater Maintenance

Phone: 432-685-7270 or 432-685-7269

After Hours: 432-685-7340

Hours: Monday to Friday, 7:30 AM to 4:15 PM.

Utilities Director: Carl Craigo, P.E.

Utilities email: utilitiesemail@midlandtexas.gov

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Before calling: Keep your account number, service address, bill date, payment confirmation, meter issue, leak location, move date or water quality concern ready.

Map shows the City Utility Billing office at Center Pointe Building, 1030 Andrews Highway, Suite 220, Midland, TX 79701. For bill payment and account support, call 432-685-7320.

Watering rules

Midland Outdoor Watering Schedule, Drought Conditions and Violation Reporting

The City currently lists Stage 1 Mild Water Shortage Conditions and an outdoor watering schedule. Watering rules matter because violations may result in fines and because irrigation is often a major reason for high water usage.

Address type	Allowed outdoor watering days	Important note
Even-numbered addresses	Sunday, Monday, Wednesday and Friday.	Follow City drought rules and any current updates.
Odd-numbered addresses	Sunday, Tuesday, Thursday and Saturday.	Follow City drought rules and any current updates.
Watering violation report	Call 432-685-7410 or report through Citizen Request Tracker.	The City says violations may result in a fine of up to $500.
Stage 1 measures	Reduced flushing of water mains, reduced irrigation of public landscaped areas and increased use of alternative supply sources.	Check the official Utilities page for current condition changes.

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Usage tip: If your bill rises during hot months, check sprinkler runtime, broken heads, valve leaks, hose bibs and whether watering days are being followed correctly.

High bill and meter data

High Midland Water Bill? Use Smart Meter Data Before You Call

The online portal gives Midland customers useful tools for high-bill questions. You can view smart meter consumption, analyze water usage, download usage, and review payment history.

High-bill clue	Possible cause	What to check first
Sudden daily usage spike	Leak, irrigation schedule, running toilet, hose left on or pool fill.	Check smart meter data and compare the exact date usage changed.
Continuous overnight usage	Toilet leak, underground leak, irrigation valve or water softener issue.	Turn off all water and check whether meter usage continues.
Outdoor watering days	Watering outside allowed schedule or watering too long.	Review even/odd address schedule and irrigation controller.
Meter concern	Meter reading, meter test or field service issue.	Call City Utility Billing with account and smart meter details.

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Leak-check tip: Use the portal to find the day usage changed, then inspect toilets, irrigation, outdoor faucets, water heater area, slab signs and wet spots before requesting a billing review.

Water quality and testing

Midland Water Quality Reports, Consumer Confidence Reports and Water Testing Services

The City publishes Annual Water Quality Reports, also known as Consumer Confidence Reports. These reports summarize information collected to comply with federal and Texas Commission on Environmental Quality regulations.

Annual reports

The Reports and Notices page links Consumer Confidence Reports for 2024, 2023, 2022, 2021 and 2020.

Utilities Laboratory

The Utilities Laboratory is listed at 305 Edgewood Dr., Midland, TX 79703, with phone 432-681-7618.

Water analysis results

The City says recently submitted sample results are available online within 24 to 48 hours after the sample is received.

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Water testing note: The City says its Utilities Laboratory is accredited through TCEQ for Total Coliform and E. coli testing in drinking water and E. coli testing in non-potable water.

Open official Reports and Notices

Open official Water Testing Services

Laboratory details

Midland Utilities Laboratory Phone Number and Sample Submission Hours

For water sample questions or water analysis report login issues, contact the City Utilities Laboratory. The City lists separate sample submission windows for potable/drinking water and non-potable/wastewater samples.

Lab detail	Official information	Practical tip
Phone	432-681-7618; the page also lists 432-685-7904 for questions or immediate assistance.	Call before bringing a sample, especially near holidays.
Address	305 Edgewood Dr., Midland, TX 79703.	Confirm sample type and timing before visiting.
Monday-Wednesday potable samples	8:00 AM–11:45 AM and 1:00 PM–3:00 PM.	Arrive earlier than the cutoff to avoid rejection.
Thursday samples	Potable and non-potable samples accepted 8:00 AM–11:45 AM.	Do not wait until Thursday afternoon.
Major holidays	Samples are not accepted the day before any major holiday.	Call ahead during holiday weeks.

Avoid mistakes

Common Midland Water Bill and Service Mistakes

Most billing delays and service confusion can be avoided by using the official portal, checking smart meter usage, contacting the correct division and keeping proof of requests.

Mistake	Why it creates trouble	Better action
Using unofficial payment links	Payment may be delayed or misdirected.	Use water.midlandtexas.gov from the City site.
Emailing urgent after-hours water issues	Email may not be answered until the next business day.	Call 432-685-7340 for after-hours water issues.
Calling billing for water quality	The City says water quality questions should go to Utilities.	Use Utilities or Water Testing Services resources.
Ignoring smart meter data	You may miss the exact day a leak or usage spike started.	Use the portal to view consumption and set alerts.
Missing watering schedule	Violations may result in a fine of up to $500.	Follow even/odd address watering days and check current City updates.

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Best habit: Save water.midlandtexas.gov, 432-685-7320, cs@midlandtexas.gov, 432-685-7340, 432-681-7618 and your portal login in one phone note.

Most searched FAQs

Midland TX Water Department FAQs

These answers cover common searches about Midland water bill payment, Utility Billing, phone numbers, start/close service, payment plans, after-hours water issues, watering rules, high bills, smart meter data and water quality reports.

QHow do I pay my Midland TX water bill online?

Use the official City of Midland water services portal at water.midlandtexas.gov. You can pay online and view smart meter consumption, transaction history and water usage data.

QCan I pay without creating a login?

Yes. The City says customers can pay without creating a login. Creating a login gives access to extra features such as multiple accounts, billed usage, thresholds, alerts and paperless billing.

QWhat is the Midland Utility Billing phone number?

Call City Utility Billing at 432-685-7320 for water bill, customer service and account questions.

QWhat is the Midland water after-hours number?

The City lists 432-685-7340 for after-hours water issues.

QWhere is the Midland City Utility Billing office?

The office is at Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.

QWhat are Midland Utility Billing office hours?

City Utility Billing hours are Monday through Friday, 8:00 AM to 5:00 PM. The City notes that Monday, Wednesday and days after holidays are usually the busiest.

QHow do I start water service in Midland?

Apply online through the City water services portal. The City says you need account and service details, personal identification and service location information. In some cases, a lease or other documentation may be required.

QHow do I close my Midland water account?

Email cs@midlandtexas.gov or visit the City Utility Billing Office at Centerpointe Plaza, 1030 Andrews Highway, Suite 220.

QCan I transfer Midland water service online?

Yes. The City says you can contact Utility Billing by phone or transfer service online through the customer portal. Appointment windows may be arranged for turning water on at a future date, though limitations may apply.

QCan I request a payment plan for my Midland water bill?

Yes. City Utility Billing lists payment arrangements as one of its customer service functions and links a Request for Payment Plan resource.

QWhat is the Midland outdoor watering schedule?

Even-numbered addresses may water outdoors Sunday, Monday, Wednesday and Friday. Odd-numbered addresses may water Sunday, Tuesday, Thursday and Saturday. Always check the official Utilities page for current updates.

QHow do I report a watering violation in Midland?

The City says to report watering violations by calling 432-685-7410 or using the Citizen Request Tracker. Violations may result in a fine of up to $500.

QWho do I call for Water & Wastewater Maintenance?

Call 432-685-7270 or 432-685-7269 during Water & Wastewater Maintenance hours. For after-hours water issues, call 432-685-7340.

QWhere can I find Midland water quality reports?

Use the official Reports and Notices page. It links annual Consumer Confidence Reports, also known as water quality reports, including reports for multiple years.

QWhat is the Midland Utilities Laboratory phone number?

The Utilities Laboratory phone number is 432-681-7618. The Water Testing Services page also lists 432-685-7904 for questions or immediate assistance.

QIs Water-Department.org the official City of Midland website?

No. This is an independent guide. Official payments, account service, payment plans, water quality questions, water testing and emergency reporting must be handled through the City of Midland and its official resources.

Official source table

Official Sources for Midland TX Water Department Customers

Use these official City resources for final confirmation before paying, starting service, closing an account, reporting after-hours water issues, checking watering rules or reviewing water quality reports.

Official source	Use it for	Open
City Utility Billing	Billing office, payment options, account opening/closing, transfer service, payment arrangements, email, phone and office address.	Open City Utility Billing
My Water Bill	Pay water bill, apply for water services and view portal features.	Open My Water Bill
Utility Billing System	Portal login, guest pay, account profile, multiple accounts, usage, alerts and paperless billing details.	Open billing system
Utility Billing Online Portal	Online payment, smart meter data, transaction history and water usage review.	Open payment portal
Utilities Department	Watering schedule, drought conditions, utilities contact, watering violation reporting and consumer confidence link.	Open Utilities
Reports and Notices	Annual Water Quality Reports / Consumer Confidence Reports, water sources, rates, backflow and utilities notices.	Open reports
Water Testing Services	Utilities Laboratory contact, sample submission hours, water analysis results and TCEQ testing information.	Open testing services
Water Analysis Results	Viewing submitted sample results online after the lab receives the sample.	Open water analysis results

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Final takeaway: For most Midland customers, use water.midlandtexas.gov to pay and review usage, call 432-685-7320 for billing/account help, email cs@midlandtexas.gov for account closure or support, call 432-685-7340 for after-hours water issues, and use official Reports and Notices for water quality reports.