Winston Salem Water Bill: Pay Online, Login, Phone Number, AutoPay, Usage Tracking and High-Bill Help
Winston-Salem/Forsyth County Utilities customers often need the official payment portal, account login details, CityLink phone number, AutoPay setup, usage history, or help with an unusually high water bill. This guide keeps the official water/stormwater bill payment links, Paymentus options, account-number and PIN login instructions, CityLink contact details, usage monitoring and leak investigation steps in one practical place.
Pay online
Use the official water/stormwater bill portal or the Paymentus service linked by Winston-Salem/Forsyth County Utilities.
Login details
Use your water bill account number and PIN. The PIN is the last four digits of your customer number.
Phone help
Call CityLink at 311 or 336-727-8000 for water bill account questions and telephone payment help.
High bill help
If you suspect a leak or unauthorized use, contact CityLink and request an investigation.
Main Official Winston-Salem Water Bill Links
How to Pay Your Winston-Salem Water Bill Online
Winston-Salem/Forsyth County Utilities provides more than one official payment route. You can use Paymentus for a secure one-time payment, sign up for a Paymentus account for AutoPay and recurring payments, or login to the city water/stormwater bill payment portal.
| Payment route | Official detail | Best use |
|---|---|---|
| Paymentus one-time payment | The City says customers can make a one-time payment using Visa, Mastercard, Discover or electronic check. | Fast payment when you do not need recurring setup. |
| Paymentus account | Customers can sign up for Paymentus to enroll in AutoPay and schedule recurring payments. | Monthly account users who want fewer missed payments. |
| Water/Stormwater portal | The portal lets customers login with account number and PIN or use payment-only options. | Viewing account information, payment history and bills. |
| Telephone help | CityLink says residents can call 311 or 336-727-8000 for telephone payment or account questions. | When you need account help before paying. |
Winston-Salem Water Bill Login: Account Number and PIN
The official Water/Stormwater Bill Payment portal asks customers to enter the water bill account number and PIN. The portal says the PIN is the last four digits of the customer number.
| Login item | Where to find it | Practical tip |
|---|---|---|
| Water bill account number | Located on your water bill. | Type it exactly as shown and verify the service address after login. |
| PIN | Last four digits of your customer number. | If login fails, recheck the customer number on the latest bill. |
| Payment-only option | Available from the portal home screen. | Use it if you only need to pay and do not need full account review. |
| Need help? | CityLink 311 / 336-727-8000. | Call if you cannot find the PIN or account number. |
Paymentus AutoPay, Recurring Payments and Payment History
The official payment page says a Paymentus account can be used to enroll in AutoPay and schedule recurring payments. After the first Paymentus payment has processed, customers can view and download payment history.
AutoPay
Use AutoPay if you want your Winston-Salem water bill handled automatically each cycle.
Recurring payments
Recurring payment scheduling helps customers avoid missed due dates and repeated manual payment work.
Payment history
After your first Paymentus payment processes, the official page says payment history can be viewed and downloaded.
How to Monitor Winston-Salem Water Usage Online
The City says the easiest way to track water use is through the eUtilities link. After logging in with your account number and PIN, you can click the Consumption box to view water usage at your address.
| What you can view | Why it matters | Best action |
|---|---|---|
| Consumption | Helps identify sudden water-use increases, leaks or seasonal watering spikes. | Compare current usage with previous periods. |
| Recent payment history | Helps confirm whether a payment posted or a balance remains. | Save payment confirmation until history updates. |
| Bill view | Lets you review charges, service dates and account details. | Download or print bills needed for records or disputes. |
| Online payment | Lets you make a payment after reviewing usage and account details. | Confirm service address and amount before paying. |
What to Do If Your Winston-Salem Water Bill Is Unusually High
Winston-Salem/Forsyth County Utilities says customers may receive a courtesy higher-than-normal consumption notice, but the water policy states that it is the customer’s responsibility to promptly discover and stop water loss.
| High-bill situation | Possible cause | What to do first |
|---|---|---|
| Sudden usage spike | Running toilet, plumbing leak, irrigation issue or unauthorized use. | Check toilets, faucets, irrigation and service line area. |
| Leak suspected | Concealed or visible leak on customer side. | Stop the leak quickly, document repairs and contact CityLink. |
| Unauthorized use suspected | Someone may be using water without permission. | Document dates, photos and details, then request investigation through CityLink. |
| Not sure what changed | Seasonal use, hidden fixture leak, meter reading change or household change. | Check consumption history online and call CityLink if it remains unclear. |
Start New Water Service, Transfer Service or Ask About Account Changes
The City’s waterbill application says new water service customers should call CityLink 311 at 336-727-8000. The residential customer area also links start, stop and transfer service resources.
Starting service
Call CityLink 311 at 336-727-8000 if you need new water service. Keep the service address, move-in date and customer information ready.
Moving or disconnecting
Use residential customer resources or contact CityLink before moving out so billing and service responsibility are handled correctly.
Winston-Salem Water Bill Phone Number, CityLink, Emergency Help and Utility Contact
Use CityLink for water bill account questions, telephone payment help, water emergency reporting, sewer backup, high-bill investigation requests and customer service routing.
CityLink 311
Phone: 311 or 336-727-8000
Use for: water bill account questions, telephone payment help, water emergency, sewer backup, high-bill investigation and city service routing.
Winston-Salem/Forsyth County Utilities
Phone listed on utility bill insert page: 336-747-6862
Tip: For prompt assistance with water, wastewater or solid waste disposal service, the City directs customers to CityLink.
Map shows central Winston-Salem city government area. For most water bill questions and water emergencies, use CityLink at 311 or 336-727-8000.
Common Winston-Salem Water Bill Mistakes That Cause Delays or Higher Costs
Most payment and account issues can be avoided by using official links, checking usage early, saving confirmation and calling CityLink when a bill looks wrong.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial bill-pay websites | Payment may be delayed, misdirected or connected to unnecessary third-party confusion. | Start from cityofws.org or waterbills.cityofws.org. |
| Not checking account number and PIN | Wrong login details can stop access or create payment frustration. | Use the latest bill and confirm the PIN is the last four digits of your customer number. |
| Ignoring high usage | Leaks can continue wasting water and increasing future bills. | Review consumption online and check toilets, faucets, irrigation and service line areas. |
| Waiting too long to report a leak concern | City policy says customers are responsible for promptly discovering and stopping water loss. | Contact CityLink quickly if you suspect a leak or unauthorized use. |
| Not saving payment proof | It is harder to resolve posting questions later. | Save your receipt, Paymentus confirmation or portal screenshot. |
Winston Salem Water Bill FAQs
These answers cover common searches about Winston-Salem water bill payment, account login, Paymentus, AutoPay, CityLink phone number, high bills, usage tracking, start service and emergencies.
QHow do I pay my Winston-Salem water bill online?
Use the official Winston-Salem/Forsyth County Utilities Water Bill Payment Options page, Paymentus service or the Water/Stormwater Bill Payment portal.
QWhat is the official Winston-Salem water bill portal?
The official Water/Stormwater Bill Payment portal is linked from City of Winston-Salem utility payment resources and uses your water bill account number and PIN for login.
QHow do I login to my Winston-Salem water bill account?
Enter your water bill account number and PIN. The portal states that the PIN is the last four digits of your customer number.
QWhat is the Winston-Salem water bill phone number?
For water bill account questions or telephone payment help, contact CityLink at 311 or 336-727-8000.
QCan I set up AutoPay for my Winston-Salem water bill?
Yes. The payment options page says customers can sign up for a Paymentus account to enroll in AutoPay and schedule recurring payments.
QCan I pay my Winston-Salem water bill with a credit card?
The Paymentus option allows one-time payment using Visa, Mastercard, Discover or electronic check from a bank or credit union account.
QCan I view my Winston-Salem payment history online?
Yes. The City says after your first Paymentus payment has processed, you can view and download your payment history. The eUtilities usage page also says customers can view recent payment history after login.
QHow do I monitor Winston-Salem water usage online?
Login with your account number and PIN, then click the Consumption box. The City says customers can view water usage at their address, view recent payment history, view a bill and make a payment online.
QWhy is my Winston-Salem water bill unusually high?
Possible causes include leaks, unauthorized use, seasonal outdoor watering, running toilets, fixture leaks or household usage changes. Check your consumption history and inspect the property for leaks.
QWhat should I do about a high Winston-Salem water bill caused by a leak?
The City says customers should promptly discover and stop water loss. If you suspect a leak or unauthorized use, contact CityLink through cityofws.org/citylink to request an investigation.
QHow do I start new water service in Winston-Salem?
The City waterbill application says new water service customers should call CityLink 311 at 336-727-8000.
QWho do I call for a water emergency or sewer backup?
The City says customers must call CityLink for a water emergency or sewer backup. Call 311 or 336-727-8000.
QWhere can I find Winston-Salem water bill inserts?
Use the official Bill Inserts page for electronic versions of CityLine newsletters, brochures and other information included with water, sewer and stormwater bills.
QWhat is WaterSavvy in Winston-Salem?
The City describes WaterSavvy as a future online customer portal for managing bills, tracking usage, setting leak alerts, comparing usage and receiving recommendations to reduce water use.
QIs Water-Department.org the official Winston-Salem website?
No. This is an independent guide. Official payments, account support, service requests, water emergencies, sewer backups and high-bill investigations must be handled through Winston-Salem/Forsyth County Utilities and CityLink.
Official Sources for Winston-Salem Water Bill Customers
Use these official resources for final confirmation before paying, logging in, setting AutoPay, monitoring usage, reporting a high bill or starting water service.
| Official source | Use it for | Open |
|---|---|---|
| Winston-Salem/Forsyth County Utilities | Main utility department resources, pay water bill, start/stop service, water quality and customer information. | Open utilities page |
| Water Bill Payment Options | Paymentus one-time payment, AutoPay, recurring payments and payment history information. | Open payment options |
| Water/Stormwater Bill Portal | Account login, payment-only option, account number and PIN access, bill payment and customer service portal. | Open bill portal |
| Monitor Water Usage | Viewing consumption, payment history, bill summary and online payment after login. | Open usage page |
| Unusually High Bills | High-bill information, leak/unauthorized-use guidance and investigation request directions. | Open high bill page |
| CityLink 311 | Water bill account questions, telephone payment help, water emergency, sewer backup and City service routing. | Open CityLink |
| Start New Service Portal | New service instruction and CityLink contact route. | Open start service page |
| Bill Inserts | CityLine newsletters, bill inserts, utility notices and utility customer contact references. | Open bill inserts |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.