What is the Winston-Salem water bill phone number?

Call CityLink at 311 within Winston-Salem city limits or 336-727-8000 for phone payment, billing questions and utility service help.

Can I make a one-time Winston-Salem water bill payment without registering?

Yes. Paymentus offers a one-time payment option. You need your account number and PIN from your paper bill.

Can I enroll in AutoPay for Winston-Salem water bills?

Yes. The City says customers can sign up for a Paymentus account to enroll in AutoPay and schedule recurring payments.

Does Winston-Salem have a 24-hour water bill drop box?

Yes. The City says a 24-hour drop box is available at the Church Street door of the Stuart Building. Payments placed after 8:00 AM or on weekends and holidays are processed the next business day.

Who do I call for a water main break or sewer backup in Winston-Salem?

Call CityLink at 311 or 336-727-8000 for water emergencies, water main breaks, sewer backups, overflows, ruptures and leaks.

Is this water bill tool official?

No. This tool gives educational guidance only. Users should verify payment portals, phone numbers, account balances, assistance rules, reconnection steps, and service requests with the official water department or utility.

Can this tool help me choose how to pay my water bill?

Yes. The payment route helper explains common online, phone, autopay, mail, cash, and bank bill pay steps, plus what to prepare before paying.

Can this tool help with a high water bill?

Yes. The high bill checker compares normal and current bill or usage amounts and suggests possible next steps such as checking for leaks, meter reads, irrigation changes, longer billing cycles, and leak adjustment options.

Can this tool help if my water bill is past due?

Yes. The past due helper suggests urgent next steps for shutoff notices, disconnection, partial payment, payment plans, assistance programs, and reconnection questions.

Does this tool collect my water account information?

No. The tool runs in the visitor's browser and does not require account number, service address, name, email, payment card, or login details.

Winston Salem Water Bill Pay – Login, Paymentus, Phone Number, AutoPay, Mail & Leak Help

Q: Where do I mail a Winston-Salem water bill payment?

Mail the bottom portion of your bill and payment to City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756. Do not mail cash.

Q: Why is my Winston-Salem water bill high?

High bills may be caused by a longer billing period, seasonal water use, guests, lawn watering, hoses left running, dripping faucets, running toilets, water heater leaks or underground leaks.

Updated 2026 • Official Winston-Salem links reviewed

Winston Salem Water Bill Pay: Paymentus Login, Phone Number, AutoPay, Mail, Drop Box and High-Bill Help

Winston-Salem/Forsyth County Utilities customers can pay water, sewer and stormwater bills online, by phone, by mail, in person, through the drive-through or using the 24-hour drop box. This guide gives you the official payment links, account login details, CityLink contact number, start/stop service guidance, past-due bill steps and high-water-bill leak checks in one practical place.

💳 Make One-Time Payment 🔐 Paymentus Login 🏛️ Official Payment Options

336-727-8000CityLink phone support

311Inside city limits

7-digit acctNeeded for payment

4-digit PINLast 4 of customer number

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Fast online payment

Use Paymentus one-time payment with your 7-digit account number and 4-digit PIN from your bill.

🔁

AutoPay

Create a Paymentus account to enroll in AutoPay and schedule recurring payments.

☎️

Phone payment

Call CityLink at 311 inside city limits or 336-727-8000 for payment by Visa, Mastercard or Discover.

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Water emergency

Call CityLink for water main breaks, sewer backups, overflows, ruptures and emergency leaks.

Main Official Winston-Salem Water Bill Pay Links

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Editorial trust note: This guide was prepared from official City of Winston-Salem, WS/FC Utilities, CityLink, Paymentus, WaterSavvy and residential utility customer resources.

ℹ️

Independent guide: Water-Department.org is not the City of Winston-Salem, WS/FC Utilities or Paymentus. Official payments, payment arrangements, start/stop service and emergency reporting must be handled through official City or Paymentus resources.

Payment options

How to Pay Your Winston-Salem Water, Sewer and Stormwater Bill

The City offers several payment routes. The fastest online route is Paymentus. Customers can also pay by mail, by phone, in person, through the drive-through or by using the 24-hour drop box at the Stuart Building.

Payment method	Official detail	Practical action
One-time online payment	Paymentus one-time payment supports credit card and electronic check.	Open Paymentus One-Time Payment with account number and PIN ready.
Paymentus account login	Register or log in to access payment history and recurring payment tools.	Open Customer Portal Login.
AutoPay	Paymentus account users can enroll in AutoPay and schedule recurring payments.	Register first, then confirm your recurring payment schedule and funding source.
Phone payment	Call CityLink at 311 or 336-727-8000 for payment by Visa, Mastercard or Discover.	Have your 7-digit account number and 4-digit PIN before calling.
Mail payment	Mail check or money order with the bottom portion of the bill. No cash accepted.	Mail to City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756.
In person / drive-through	Pay at Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121.	Use walk-in or drive-through Monday to Friday, 8:00 AM to 5:00 PM.
24-hour drop box	Drop box at the Church Street door of the Stuart Building.	Do not use cash. Payments after 8:00 AM, weekends or holidays process next business day.

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Payment timing tip: Paymentus says payments made before midnight are posted the next day, while payments after midnight are posted within 48 hours. Keep your confirmation number until the payment appears.

Winston-Salem Water Bill Login: Account Number, PIN, Bill View and Paymentus Portal

To log in or pay, you need information from your paper bill. The City and Paymentus portals use your water bill account number and PIN for account access.

Portal action	What you need	What you can do
One-time payment	Account number and last four digits of customer number.	Pay without registering.
Customer Portal login	Email and password after registration.	Pay, manage payment history and recurring payment tools.
View bill portal	Water bill account number and PIN.	See account information, view your bill, make a payment and request some account services.
Paperless billing	Online account access.	Sign up for paperless billing / e-notify where available.

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Login tip: Your PIN is the last four digits of your customer number, not necessarily the last four digits of your phone number or account number.

Past-due bills

What to Do If Your Winston-Salem Water Bill Is Past Due

If your bill is past due, act before service is disconnected. The City says customers unable to pay the total amount by the due date must call CityLink to make payment arrangements and avoid disconnection.

Call CityLink

Phone: 336-727-8000

Inside city limits: 311

Ask about payment arrangements if you cannot pay the full balance by the due date.

Pay full balance if possible

The City advises customers to pay the full balance to avoid termination of service and additional late fees.

Save payment confirmation if your account is already near service interruption.

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Do not wait: If your account is close to disconnection, do not rely only on mail or a slow payment route. Call CityLink and confirm what action is needed on your account.

Start, stop or transfer

Start, Stop or Transfer Winston-Salem Water and Wastewater Service

Use CityLink or the in-person utilities office when you need to start service, voluntarily stop service or transfer water and wastewater service to another address.

Service request	Official detail	What to prepare
Start service	A $30 service initiation fee is added to the first bill.	Name on account, start date, service address, mailing address and lease/rental proof if applicable.
Credit/deposit review	TIN or SSN may be used for credit evaluation. Without TIN/SSN, a $150 deposit is automatically required.	TIN/SSN if willing to provide it, or plan for deposit if required.
Same-day start	Requests before 5 PM Monday-Friday can typically be turned on same day.	Submit early on a business day to avoid next-business-day delay.
Stop service	Call CityLink. Service is disconnected within 24 hours, except weekends and holidays.	Forwarding address for final bill.
Transfer service	Current residential and business customers can usually have service at a new address within 24 hours.	Old address, new address, transfer date and account details.

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Move tip: Handle start, stop or transfer requests before moving day. Keep confirmation until your first or final bill is correct.

Open official Start, Stop or Transfer Service page

High bill and leaks

Why Your Winston-Salem Water Bill May Be Higher Than Usual

A high water bill is not always a payment error. The City recommends checking the number of service days, comparing current usage to the same period last year, and looking for indoor or outdoor leaks.

High-bill clue	Possible cause	What to check first
More service days	Residential bills are usually about 60 days, but a longer bill period can increase the bill.	Check the Days column on your bill.
Seasonal increase	Spring and summer usage may rise due to lawn, garden and outdoor water use.	Compare to same period last year and review irrigation/hose use.
Guests or household change	More showers, laundry, dishes or home activity can increase usage.	Review household changes during the billing period.
Running toilet	Toilet tank leaking into bowl or handle needing to be jiggled.	Use food coloring in the tank and check whether color appears in the bowl.
Wet yard area	Possible underground leak.	Call CityLink to request an investigation; do not open the meter box yourself.

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Leak responsibility tip: The City says it is the customer’s responsibility to promptly discover and stop the loss of water. If you suspect a leak or unauthorized use, contact CityLink and request an investigation.

Open official Unusually High Bills page

Emergency leaks

Report Winston-Salem Water Main Breaks, Sewer Backups, Overflows, Ruptures and Leaks

For water emergencies or sewer backups, call CityLink. The City says not to use the online 311 form for a water emergency or sewer backup.

Issue	Official action	Practical note
Water main break in street	Call CityLink 311 or 336-727-8000.	Utilities Field Operations will be dispatched to determine the problem.
Sewer backup	Call CityLink; do not submit only an online request.	Explain whether sewage is backing up into a home or business.
Overflow or rupture	Call CityLink immediately.	Give address, nearest intersection, visible flow and property impact.
Private property plumbing issue	Property owner is responsible for private property breaks.	Call a licensed plumber for private-side problems.

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Emergency reporting tip: When calling, describe the exact location, whether water or sewage is in the street, yard, home or business, and whether there is traffic, sidewalk or property damage.

Open official Overflows, Ruptures & Leaks page

WaterSavvy smart meters

WaterSavvy Smart Meters and Customer Usage Alerts

Winston-Salem/Forsyth County Utilities has been upgrading meters through the WaterSavvy program. The City says smart meters transmit usage information and alerts in real time, helping detect leaks and improve service.

Better usage visibility

WaterSavvy is designed to improve access to usage information and help customers understand billing more clearly.

Leak alerts

Smart meters can help detect increased water use and leak patterns faster than traditional meter reading.

Do not open meter boxes

The City says meter access is restricted to staff, licensed utility contractors and licensed plumbers.

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Important: Customer access to meter boxes is not allowed or necessary. Tampering with meters, hydrants or water system components can result in substantial charges.

Open official WaterSavvy page

Contact and map

Winston-Salem Water Bill Phone Number, Office, Mail Address and Map

Use these official details for bill payment, payment arrangements, account questions, start/stop service, high-bill concerns and water emergencies.

CityLink and payment office

CityLink phone: 311 inside city limits or 336-727-8000

Text: 855-481-LINK (5465)

Email: citylink@cityofws.org

In-person payment: 100 East First Street, Suite 121, Winston-Salem, NC 27101

Hours: Monday to Friday, 8:00 AM to 5:00 PM.

Mail payment

City of Winston-Salem
Revenue Collections
PO Box 2756
Winston-Salem, NC 27102-2756

Mail check or money order with the bottom portion of the bill. No cash accepted.

📞

Before calling: Keep your 7-digit account number, 4-digit PIN, service address, payment confirmation, past-due notice, start/stop date or high-bill details ready.

Map shows Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101. Use the official Paymentus portal for fastest online payment.

Avoid mistakes

Common Winston-Salem Water Bill Pay Mistakes That Cause Delays

Most billing problems can be avoided by using official links, entering the correct account/PIN, saving confirmation and calling CityLink early when a bill is past due or unusually high.

Mistake	Why it creates trouble	Better action
Using unofficial payment links	You may reach a third-party or outdated page.	Start from cityofws.org or official Paymentus links.
Entering the wrong PIN	Payment or login may fail.	Use the last four digits of your customer number from the bill.
Mailing cash	The City says no cash is accepted by mail.	Mail check or money order with the bill stub.
Using drop box after 8 AM and expecting same-day processing	Payments after 8 AM, weekends or holidays process next business day.	Use online payment for urgent accounts.
Ignoring a past-due bill	Service termination and late fees may follow.	Pay full balance or call CityLink to discuss payment arrangements.
Opening the meter box yourself	Customer access is restricted and tampering can lead to substantial charges.	Call CityLink if you suspect a meter or leak issue.

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Best habit: Save Paymentus One-Time Payment, Paymentus Login, CityLink 336-727-8000, your 7-digit account number and 4-digit PIN in one secure note.

Most searched FAQs

Winston Salem Water Bill Pay FAQs

These answers cover common searches about Winston-Salem water bill payment, Paymentus login, account number and PIN, AutoPay, phone payment, mail, drop box, past-due bills, high water bills and emergency leaks.

QHow do I pay my Winston-Salem water bill online?

Use the official City of Winston-Salem Water Bill Payment Options page or the Paymentus one-time payment portal. You need your 7-digit account number and 4-digit PIN from your water bill.

QWhat is the Winston-Salem water bill Paymentus link?

The official Paymentus one-time payment link is provided from the City’s Water Bill Payment Options page. You can also use the Paymentus Customer Portal login to register, view payment history and manage recurring payment tools.

QCan I pay without creating an account?

Yes. Paymentus lets customers make a one-time payment without registering. You still need your account number and PIN from your bill.

QWhat account information do I need to pay?

You need your 7-digit account number and 4-digit PIN. The PIN is the last four digits of your customer number.

QCan I set up AutoPay for Winston-Salem water bills?

Yes. The City says customers can create a Paymentus account and enroll in AutoPay for recurring payments.

QWhat is the phone number to pay a Winston-Salem water bill?

Call CityLink at 311 inside Winston-Salem city limits or 336-727-8000. The City says phone payments can be made by Visa, Mastercard or Discover.

QWhere do I mail my Winston-Salem water bill payment?

Mail the bottom portion of the bill and your check or money order to City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756. Do not mail cash.

QWhere can I pay in person?

Pay in person or use the drive-through at Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101. Hours are Monday through Friday, 8:00 AM to 5:00 PM.

QIs there a 24-hour drop box?

Yes. A 24-hour drop box is available at the Church Street door of the Stuart Building. Payments placed in the box after 8:00 AM or on weekends and holidays are processed the next business day.

QWhat should I do if my water bill is past due?

Pay the full balance as soon as possible or call CityLink at 311 or 336-727-8000 to make payment arrangements and avoid disconnection.

QHow do I start water service in Winston-Salem?

Call CityLink at 336-727-8000 or visit the Bryce A. Stuart Municipal Building. A $30 service initiation fee is added to the first bill, and a deposit may be required after credit evaluation.

QHow do I stop water service?

Call CityLink. The City says service will be disconnected within 24 hours, except weekends and holidays. You must provide a forwarding address for the final bill.

QWhy is my Winston-Salem water bill high?

Common causes include more service days, seasonal watering, guests, more household water use, dripping faucets, running toilets, water heater leaks, hoses left running or underground leaks.

QCan I open the water meter box to check usage?

No. The City says meter access is restricted to staff, licensed utility contractors and licensed plumbers. Customer access to meter boxes is not allowed or necessary.

QWho do I call for a water main break or sewer backup?

Call CityLink at 311 or 336-727-8000. The City says you must call CityLink for a water emergency or sewer backup and should not submit only an online request for that type of emergency.

QWhat is WaterSavvy?

WaterSavvy is the City’s water meter upgrade program. Smart meters can securely transmit usage information and alerts, help detect leaks and improve customer service.

QIs Water-Department.org the official City of Winston-Salem website?

No. This is an independent guide. Official payments, account service, payment arrangements, start/stop service and emergency reporting must be handled through the City of Winston-Salem, WS/FC Utilities, CityLink or Paymentus official resources.

Official source table

Official Sources for Winston-Salem Water Bill Pay Customers

Use these official resources for final confirmation before paying, logging in, calling CityLink, starting/stopping service, checking high usage or reporting a water emergency.

Official source	Use it for	Open
Water Bill Payment Options	Paymentus, AutoPay, bill view, mail, phone, in-person, drive-through, drop box and past-due guidance.	Open payment options
Paymentus One-Time Payment	Fast online one-time water, sewer and stormwater bill payment.	Open one-time payment
Paymentus Customer Portal	Customer portal login, registration, recurring payments and account payment tools.	Open portal login
Water/Stormwater Bill View Portal	Viewing bill, account info, service disconnect request, meter-reading investigation and account corrections.	Open bill view portal
CityLink 311	Phone support, text/email/live chat/app access, account questions, payment help and emergency reporting.	Open CityLink
WS/FC Utilities	Utilities department overview, water quality, service links, alerts and customer resources.	Open utilities page
Start, Stop or Transfer Service	Starting service, stopping service, transfer service, deposit rules and initiation fee details.	Open service page
Unusually High Bills	High-bill checklist, leak clues, toilet test, usage comparison and meter access warning.	Open high bill help
Overflows, Ruptures & Leaks	Water emergencies, sewer backups, water main breaks and reporting phone/email/text details.	Open leak reporting
WaterSavvy	Smart meter upgrades, usage data, leak notifications and meter access warning.	Open WaterSavvy

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Final takeaway: For most Winston-Salem customers, use Paymentus one-time payment for fast bill pay, register for the Paymentus Customer Portal if you want AutoPay, call CityLink at 311 or 336-727-8000 for phone payment and account help, and call CityLink immediately for water emergencies or sewer backups.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper

8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.

All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.

No loginNo account number, email, service address or payment data is required.

Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Main goal

Current bill amount

Usual bill amount

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

Payment method

Do you have your bill/account number?

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Usual monthly bill

Current bill

Usual monthly usageUse gallons, CCF, HCF or units shown on your bill.

Current usage

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Check toilets: Add food coloring to the tank. If color appears in the bowl without flushing, the toilet may be leaking.

Check meter movement: Turn off all water. If the meter still moves, there may be a leak.

Check irrigation: Look for wet spots, broken sprinkler heads, timer mistakes, or recent watering changes.

Save proof: Keep plumber invoice, repair receipt, photos, meter read, and date repaired.

Ask about adjustment: Check if the utility offers leak adjustment, high bill review, or payment plan.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Service request

Move date urgency

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Past due amount

Can you pay today?

Service status

Do you need assistance?

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Base monthly charge

Usage amount

Rate per unitExample: if usage is gallons, enter cost per gallon.

Sewer / wastewater charge

Stormwater / trash / other monthly fees

Late/payment processing fee

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

City, county, parish or utility

State

Search Water-Department.org

Water Department vs Payment Processor

Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.