Water Power Department: LADWP Pay Bill, My Account, Phone Number, Outage Reporting, Rates and Assistance
Many people searching for “water power department” are trying to reach the Los Angeles Department of Water and Power, also called LADWP. This guide gives you the official bill payment, account login, customer service phone, start/stop service, outage reporting, payment arrangement, LADWP Cares and rate resources in one practical page.
Pay bill
Use official LADWP My Account or Bill & Payment resources to view and pay your water and power bill.
Call LADWP
For account questions, call 1-800-DIAL-DWP, which is 1-800-342-5397.
Report outage
LADWP says outage reporting support is available through the Customer Contact Center 24/7.
Need help?
LADWP Cares includes payment arrangements, Level Pay and assistance resources for eligible customers.
Main Official Water Power Department Links
How to Pay a Water Power Department Bill Online
For Los Angeles customers, the official water and power bill route is LADWP. Use the LADWP Account page to log in, view your account or pay a bill. Use the Bill & Payment page if you want to review all payment options before paying.
| Payment task | Official route | Practical tip |
|---|---|---|
| Pay online | Use LADWP My Account or the official Bill & Payment page. | Start from ladwp.com before entering account or card details. |
| Review payment choices | Open LADWP Bill & Payment. | Compare online, phone, mail and other payment routes before choosing. |
| Pay if late | Contact LADWP before the bill becomes delinquent. | Ask about payment agreement options instead of waiting for collection notices. |
| Need proof | Save your confirmation from the payment route used. | Keep receipt or screenshot until payment posts to the account. |
Water Power Department Phone Number and Customer Service Help
For LADWP account questions, the main customer contact number is 1-800-DIAL-DWP. Customer Service Centers can help with in-person support, but account-specific questions should still go through the Customer Contact Center.
LADWP Customer Contact Center
Phone: 1-800-DIAL-DWP / 1-800-342-5397
Use this for billing questions, payment agreements, start/stop service questions, outage reporting and account support.
Before calling
Keep your LADWP account number, service address, payment confirmation, outage location, bill date, past-due notice or start/stop service date ready.
Map shows LADWP’s John Ferraro Building area at 111 N Hope Street, Los Angeles, CA 90012. For account-specific help, call 1-800-342-5397 or use official LADWP online tools.
How to Report a LADWP Power Outage, Water Outage, Utility Theft, Scam or Water Waste
If you have an outage or urgent utility problem, do not rely on a general article or third-party comment thread. Use LADWP’s official Report a Problem page or call the Customer Contact Center.
| Problem type | Official route | What to provide |
|---|---|---|
| Power outage | Call 1-800-342-5397 or use official outage reporting resources. | Address, cross street, outage time and safety hazards. |
| Water outage | Use LADWP Report a Problem or call 1-800-DIAL-DWP. | Service address, low/no water details and nearby affected properties. |
| Scam or fraud | Use official LADWP problem reporting and customer service. | Phone number, message, payment demand and time of contact. |
| Water waste | Report through LADWP or MYLA311 as directed by LADWP. | Exact address, date, time and short description of water waste. |
Start, Stop or Transfer Water and Power Service
LADWP’s Account page links customers to start or stop water and/or power service for a home or business. This is important when moving in, moving out, opening a new account or closing an old account.
Turn on service
Use LADWP’s Account page and start-service tools when moving into a home or business location served by LADWP.
Turn off service
Use stop-service tools before moving out so billing does not continue after your final date.
Business accounts
Commercial customers may have different account and service requirements. Use LADWP’s business or customer service resources before the move date.
LADWP Cares, Payment Arrangements, Level Pay and Assistance Programs
If you are past due or worried about staying current, contact LADWP before the bill becomes more serious. LADWP Cares and assistance pages point customers to payment arrangements, bill discounts, Level Pay and state utility assistance resources.
| Help option | What it does | Best next step |
|---|---|---|
| Payment arrangements | LADWP Cares describes extended time to pay balances, with no down payment, no interest and no fees under listed program terms. | Call 1-800-342-5397 or use LADWP Cares resources. |
| Level Pay | Helps customers budget monthly and manage bill amounts. | Review LADWP Level Pay details before enrolling. |
| EZ-SAVE | Discount program for eligible customers. | Use LADWP assistance program resources and confirm eligibility. |
| 211 LA | LADWP assistance page points customers to 2-1-1 / 1-800-339-6993 for broader help resources. | Call 211 or visit 211 LA if you need outside assistance referrals. |
How to Review LADWP Water and Power Rates Before Questioning a Bill
LADWP’s rate information explains that water and power rates are designed around conservation, infrastructure reliability and service needs. Your bill can change because of water tiers, electric usage, season, meter readings, past-due balance or payment arrangements.
| Bill item | What to check | Why it matters |
|---|---|---|
| Water usage | Compare current water use with previous periods. | Outdoor watering and leaks can increase water usage quickly. |
| Power usage | Compare electric use, seasonal cooling/heating and household changes. | Air conditioning, appliances and weather can change usage. |
| Rate tier or season | Review LADWP rate resources for tier and seasonal factors. | The same household may pay differently depending on usage and season. |
| Past-due balance | Check whether previous unpaid amounts are included. | A higher bill may include old balance, not only new usage. |
| Payment agreement | Look for arrangement amounts added to the current bill. | Your monthly amount can include current charges plus agreement payments. |
Avoid Water Power Department Payment Scams
Utility scams commonly pressure customers to pay immediately through unusual methods. A real payment problem should be verified through official LADWP channels before you send money.
| Warning sign | Why it is risky | Safer action |
|---|---|---|
| Threatening call | Scammers may claim immediate shutoff unless you pay now. | Hang up and call LADWP directly at 1-800-342-5397. |
| Gift card or crypto demand | Official utilities do not need gift cards or crypto to restore service. | Do not pay; verify through LADWP My Account or customer service. |
| Unfamiliar payment link | Fake payment pages can steal account and card information. | Start from ladwp.com or lacity.gov before paying. |
| Caller refuses account review | Scammers rush customers and avoid official verification. | Use official customer service to check your real balance. |
Water Power Department FAQs
These answers cover common searches about LADWP bill pay, My Account, customer service, outage reporting, assistance, rates and start/stop service.
QWhat is the Water Power Department?
In Los Angeles, users usually mean the Los Angeles Department of Water and Power, known as LADWP. It provides water and electric utility service for Los Angeles customers.
QHow do I pay a Water Power Department bill online?
Use the official LADWP Account page or Bill & Payment page. Log in to My Account to view and pay your LADWP bill safely.
QWhat is the LADWP customer service phone number?
Call 1-800-DIAL-DWP, which is 1-800-342-5397, for LADWP account and customer service questions.
QHow do I report a LADWP outage?
Use the official LADWP Report a Problem page or call 1-800-342-5397. LADWP says representatives are available 24/7 for outage assistance.
QCan I start or stop LADWP service online?
Yes. LADWP’s Account page links to start and stop water and/or power service for homes and businesses.
QCan LADWP help if I cannot pay my bill?
Yes. LADWP lists assistance programs, LADWP Cares, payment arrangements, Level Pay and other resources for customers who need help staying current or paying past-due balances.
QWhat is LADWP Cares?
LADWP Cares is a resource area for customers who are past due or need help staying current. It points to payment arrangements, Level Pay, bill discounts and state utility assistance.
QWhere can I find LADWP rates?
Use LADWP’s Understanding Your Rates page for water and power rate resources, including residential and commercial rate information.
QCan I visit a LADWP Customer Service Center?
Yes, LADWP lists Customer Service Centers. For account-specific questions, LADWP says customers should call the Customer Contact Center at 1-800-342-5397.
QHow do I report water waste in Los Angeles?
LADWP says water waste can be reported by calling 1-800-DIAL-DWP or using MYLA311, with exact address, date, time and a short description.
QIs Water-Department.org the official LADWP website?
No. This is an independent guide. Official payments, outage reports, rates, assistance, start/stop service and customer account decisions must be handled through LADWP and official Los Angeles resources.
Official Sources for Water Power Department Customers
Use these official resources for final confirmation before paying, calling, reporting an outage, starting/stopping service, requesting assistance or reviewing rates.
| Official source | Use it for | Open |
|---|---|---|
| LADWP Bill & Payment | Payment methods, online bill payment, phone payment, mail and payment agreement guidance. | Open bill payment |
| LADWP Account | My Account login, bill pay, start service, stop service and account management. | Open account page |
| Customer Service | Bill payment information, rates, forms, meter information, service turn-on/off and account help. | Open customer service |
| Customer Service Centers | Finding in-person service center information and confirming customer-contact phone routing. | Open service centers |
| Report a Problem | Power outage, water outage, scam, fraud, utility theft, tampering and water waste reporting. | Open report page |
| Assistance Programs | Bill discounts, 211 LA referrals, payment options and customer assistance resources. | Open assistance |
| LADWP Cares | Payment arrangements, Level Pay, state assistance and past-due balance support. | Open LADWP Cares |
| Understanding Your Rates | Water and power rate information, conservation-related rate design and bill review. | Open rates |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.