Water Department Flint MI: Pay Bill, Customer Service, Emergency Numbers, Lead Line Replacement and Water Quality
Flint water customers usually need more than one link. You may need to pay a water and sewer bill, call customer service, report dark water, report a water leak, request lead service line replacement, review water quality reports, or find assistance if the bill is difficult to pay. This guide puts the official City of Flint water department resources into one practical, mobile-friendly page.
Pay bill
Use the City of Flint Pay Water Bill page or official online services payment route.
Billing help
Call Customer Service at 810-766-7015 for water and sewer bill questions.
Water emergency
Call 810-766-7202 if water is dark, leaking from the ground, or a hydrant is running.
Lead line help
Use Get The Lead Out or call 810-410-1133 for lead service line replacement resources.
Main Official Flint MI Water Department Links
How to Pay a Flint MI Water Bill Online, by Phone or In Person
The City of Flint lets customers pay water and sewer bills through official online services and pay-by-phone resources. Start with the City page rather than a random search result so you do not enter account details on an unofficial payment site.
| Payment or support route | Official detail | Practical action |
|---|---|---|
| Online payment | The City Pay Water Bill page links water bill payment service. | Open official Pay Water Bill page. |
| BSA online payment | City-linked BSA Online payment route is available for Flint bill payment. | Open payment portal and confirm account details. |
| Pay by phone | Customer Service lists Pay By Phone at 877-524-0361. | Have your account number, service address and payment method ready before calling. |
| Customer Service | Customer Service phone is 810-766-7015. | Call for billing questions, account help or payment concerns. |
| In-person support | Customer Service Center is listed at 1101 S. Saginaw St., Flint, MI 48502. | Use this route when you need direct account or payment help. |
Flint Water Customer Service Phone Number, Office Address and Hours
For normal water and sewer bill questions, use Customer Service. For water quality, dark water, water leak, hydrant or sewer emergency issues, use the Water Service Center emergency routes listed below.
Customer Service Center
Phone: 810-766-7015
Fax: 810-238-8481
Pay by phone: 877-524-0361
Location: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502
Hours: Monday to Friday, 9:00 AM to 5:00 PM, as listed on the Customer Service page.
Before calling billing
Keep your water account number, service address, customer name, payment confirmation, bill date, shutoff concern or assistance question ready.
If the issue is dark water, water leaking from the ground, a running hydrant, or sewer backup, contact the Water Service Center instead of only calling billing.
Flint Water Emergency and Sewer Emergency Phone Numbers
The Water Service Center is the most important contact when the issue is not simply a bill. The City says phones are monitored 24/7 for emergency response.
| Problem | Official phone | What to say |
|---|---|---|
| Water emergency | 810-766-7202 | Give address, nearest cross street, visible leak, dark water issue, hydrant running, pressure issue or water concern. |
| Sewer emergency | 810-766-7079 | Describe sewer backup, overflow, odor, location, whether property is affected and whether it is inside or outside. |
| Dark water | 810-766-7202 | Tell them the faucet location, whether hot/cold water is affected, how long it has been happening and whether nearby hydrant work occurred. |
| Water leaking from ground | 810-766-7202 | Give the closest address, landmark, street side and whether water is affecting traffic, sidewalk, home or business. |
| Fire hydrant running | 810-766-7202 | Give hydrant location, cross street and whether the flow appears uncontrolled or connected to utility work. |
Flint Water Bill Assistance for Eligible Residents
The City has shared information for eligible residents struggling with water bills, including Local Water Utility Affordability Program resources and GCCARD / Neighborhood Services Center contacts.
| Resource | Official detail | Best next step |
|---|---|---|
| Neighborhood Services Center Emergency Services Hotline | City announcement lists 810-768-4675 for residents asking about the Local Water Utility Affordability program. | Call early in the day and ask what documents are required. |
| GCCARD main phone | City announcement lists 810-232-2185. | Ask about eligibility, intake hours, documents and utility assistance options. |
| Water Customer Service Center | Residents can obtain information at the Water Customer Service Center at Flint City Hall. | Bring current bill, photo ID, proof of income and account details if visiting. |
| City of Flint Service Center on Clio Rd. | City announcement says residents can obtain program information there as well. | Call first if you are unsure about location, hours or documents. |
Flint Water Quality Reports, Monitoring Results and What Residents Should Check
Because Flint has a unique and serious water history, residents should rely on official water quality reports, City progress updates, EGLE updates, and direct Water Service Center reporting for current concerns.
Annual Water Quality Report
The City publishes annual water quality reports with source water information, health information and required testing results.
Progress Report
The City’s progress report gives updates on monitoring, lead and copper rule results, infrastructure and service line replacement work.
Michigan updates
Michigan’s Flint Water page gives state-level water quality and service line status updates.
Flint Get The Lead Out and Lead Service Line Replacement Program
The City continues to direct residents to consent forms and the Lead Service Line Replacement Program. Flint residents should use official City links and phone/email contacts, not unofficial callers or text messages.
| Need | Official route | Practical step |
|---|---|---|
| Request inspection or replacement | Get The Lead Out | Submit consent and allow access if the City contacts you to schedule work. |
| Program phone | 810-410-1133 | Call the Lead Service Line Replacement Program for program-specific questions. |
| Program email | Email listed on the City lead service line page. | Use the email address only from the official City page to avoid scams. |
| Confirm current status | Progress Report on Flint Water | Check current City status before assuming your address has completed work. |
Flint Water Settlement Payment Scam Warning
Flint water searches often bring up settlement-related questions. Settlement payments are separate from your City of Flint water bill. The official settlement site warns claimants about unauthorized emails and calls.
Flint Water Department Phone Numbers, Address and Map
Use these official contacts for water bills, pay-by-phone, water emergencies, sewer emergencies, lead service line replacement and in-person customer service.
Billing and customer service
Customer Service: 810-766-7015
Pay by phone: 877-524-0361
Location: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502
Pay Water Bill page: Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502
Emergency and service line contacts
Water emergency: 810-766-7202
Sewer emergency: 810-766-7079
Lead Service Line Replacement: 810-410-1133
Emergency numbers are listed as monitored 24/7 for response.
Map shows the City of Flint Customer Service Center area at 1101 S. Saginaw St., Flint, MI 48502. For online payment, start from the official City of Flint Pay Water Bill page.
Common Flint Water Department Mistakes That Cause Payment or Service Delays
Flint water issues can be billing-related, emergency-related, water quality-related or lead-service-line-related. Using the right official contact saves time.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment websites | Payment may be delayed, misdirected or include extra third-party confusion. | Start from cityofflint.com Pay Water Bill or the City-linked payment portal. |
| Calling billing for an emergency | Water/sewer emergencies need 24/7 operational response, not only account help. | Call 810-766-7202 for water emergency or 810-766-7079 for sewer emergency. |
| Ignoring dark water or hydrant issues | The City asks residents to report water problems to the Water Service Center. | Call immediately and document time, address, water color and photos. |
| Assuming lead service line work is automatic | The City says residents must give permission and access for inspection/replacement. | Use Get The Lead Out and follow official scheduling instructions. |
| Waiting too long for bill help | Assistance programs may have intake times, eligibility rules and documentation needs. | Call assistance resources early and prepare ID, bill and income documents. |
| Confusing settlement payments with utility payments | Settlement claims and utility bills are different processes. | Use City links for water bills and official settlement links only for settlement matters. |
Water Department Flint MI FAQs
These FAQs answer common searches about Flint water bill payment, customer service, emergency numbers, water quality reports, lead service line replacement and water bill assistance.
QWhat is the Flint MI Water Department customer service number?
The City of Flint Customer Service page lists 810-766-7015 for customer service. It also lists pay-by-phone at 877-524-0361.
QHow do I pay my Flint water bill online?
Use the official City of Flint Pay Water Bill page or Online Services page. The City links water and sewer bill payment through official online payment resources.
QWhat is the Flint water bill pay-by-phone number?
The City of Flint Customer Service page lists pay-by-phone at 877-524-0361.
QWhere is the Flint Customer Service Center?
The City lists Customer Service at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. The Pay Water Bill page also references the Customer Service Center at 1101 S. Saginaw St., Room 102.
QWhat number do I call for a Flint water emergency?
The City of Flint Water Service Center lists 810-766-7202 for water emergencies. It is monitored 24/7 for emergency response.
QWhat number do I call for a Flint sewer emergency?
The City of Flint Water Service Center lists 810-766-7079 for sewer emergencies. It is monitored 24/7 for emergency response.
QWho do I call if my Flint water is dark?
Call the Water Service Center at 810-766-7202. The City says to call if you have a problem with your water, if it is dark, if water is leaking from the ground or if you see a fire hydrant running.
QCan Flint residents get water bill assistance?
Yes. The City announced water bill assistance information for eligible residents, including Local Water Utility Affordability Program resources. Residents can call the Neighborhood Services Center Emergency Services Hotline at 810-768-4675 or GCCARD at 810-232-2185 for program information.
QHow do I request lead service line replacement in Flint?
Use the City of Flint Get The Lead Out page or the Lead Service Line Replacement Program. The City lists 810-410-1133 for the Lead Service Line Replacement Program.
QIs Flint lead service line replacement free?
The City’s Get The Lead Out page says the service line replacement program is free for Flint residents, but residents must provide consent and access so crews can inspect or replace lines when needed.
QWhere can I find Flint water quality reports?
Use the City of Flint 2024 Water Quality Report PDF, the Progress Report on Flint Water page, and Michigan’s Flint Water update page for official water quality and lead monitoring information.
QDoes Flint water currently meet lead monitoring standards?
Official City and Michigan updates report continued compliance with lead monitoring standards, but residents should still review the latest City, EGLE and water quality reports for current details and address-specific concerns.
QWhat should I do if I receive a suspicious Flint water settlement email?
Do not reply or call numbers from suspicious emails. Use official settlement resources and verified contacts only. Water bill payment and water settlement payments are separate matters.
QIs Water-Department.org the official City of Flint website?
No. This is an independent guide. Official water bill payments, customer service, water emergencies, sewer emergencies, assistance, lead service line replacement and water quality information must be handled through the City of Flint and official government resources.
Official Sources for Flint MI Water Department Customers
Use these official resources for final confirmation before paying a bill, calling customer service, reporting a water emergency, requesting lead service line work, applying for assistance or checking water quality.
| Official source | Use it for | Open |
|---|---|---|
| Pay Water Bill | Official City page for Flint water and sewer bill payment. | Open pay page |
| Online Services | City online services including pay water bill, property taxes, service line replacement and other resident resources. | Open online services |
| BSA Online Payment | Online water bill payment route linked for City of Flint payments. | Open payment portal |
| Customer Service | Customer service phone, fax, pay-by-phone, location and office hours. | Open customer service |
| Water Service Center | Water emergency number, sewer emergency number and 24/7 emergency response information. | Open Water Service Center |
| Utilities and Water | Water/sewer system overview, customer service note and Water Service Center reporting guidance. | Open utilities page |
| Progress Report on Flint Water | Current water quality monitoring, lead and copper rule updates and service line replacement progress. | Open progress report |
| Get The Lead Out | Lead service line replacement consent and resident participation information. | Open Get The Lead Out |
| Lead Service Line Replacement Program | Program phone and contact details for lead line replacement. | Open program page |
| 2024 Water Quality Report | Annual water quality report, testing summaries and drinking water information. | Open report PDF |
| Water Bill Assistance | Water affordability assistance contacts and program information. | Open assistance info |
| Michigan Flint Water Update | State-level Flint water quality and service line replacement updates. | Open Michigan update |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.