Water Bill Florence SC: Pay Online, Phone, Bank Draft, Mail, Drop Box and Emergency Help
Florence water and sewer customers often need a simple answer fast: where to pay online, which phone number handles billing, where to mail a payment, how to set up bank draft, and who to call for a water break or sewer backup. This guide brings the official City of Florence water bill resources together in one practical, mobile-friendly page.
Pay online
Use the official Florence online utility billing portal at ubill.cityofflorence.com.
Pay by phone
Call 843-665-3155, Option 1, for telephone water bill payment.
Mail payment
Mail with the detachable stub to the payment address listed by the City and confirm with your current bill.
Emergency issue
For water breaks or sewer backups, use 843-665-3236 or the City’s posted emergency route.
Main Official Florence SC Water Bill Links
How to Pay Your Florence SC Water and Sewer Bill
The City of Florence lists several ways to pay a water and sewer bill: online portal, bank draft, telephone payment, bank bill pay, drop boxes and mail.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online payment | Use the City’s online water/sewer bill pay portal. | Open ubill.cityofflorence.com and enter your account details. |
| Bank Draft | The City says Bank Draft is available by completing the online application. | Use Bank Draft if you want automatic monthly payment from your bank account. |
| Telephone payment | Telephone payment is listed at 843-665-3155, Option 1. | Have your utility account number and payment method ready before calling. |
| Bank bill pay | Bank Transfer through your bank’s bill pay is listed as a payment option. | Add the City payee carefully and include your correct account number. |
| Drop boxes | Drop boxes are located in the rear parking lot of the City Center. | Use check or money order with account details. Avoid cash in drop boxes. |
| Mail payment | The City lists mail payment with the detachable payment stub to P.O. Box 96881, Charlotte, NC 298260. | Confirm the mail address on your latest bill before sending payment. |
Florence SC Water Bill Phone Number, Billing Email and Customer Support
Use Utility Finance for water and sewer billing questions. Use Utilities/Public Works routes for water or sewer service concerns, water breaks and sewer backups.
| Need | Official contact | Use it for |
|---|---|---|
| Water/sewer billing | 843-665-3155 | Bill questions, account questions and Utility Finance support. |
| Telephone payment | 843-665-3155, Option 1 | Paying by phone through the City-listed route. |
| City services bill email | utilitybilling@cityofflorence.com | Questions regarding your City services bill. |
| Water/sewer service concerns | 843-665-3236 | Water/sewer service concerns and emergency routing. |
| Ask CY | Text “Hey CY” to 855-964-3929 | City chatbot/general assistance, not urgent emergencies. |
Florence Online Water/Sewer Bill Pay Portal: Registration, Paperless Billing and Recurring Payments
The City launched a newer online bill pay site for water and sewer services in 2021. The City announced that users of the previous online bill pay system needed to re-register on the new site.
Statement history
The City’s online bill pay information says customers can view statement history through the newer online bill pay site.
Paperless billing
Customers can sign up for paperless billing through the online water/sewer bill pay system.
Recurring payments
The system supports recurring credit card payments and SMS Text-to-Pay features as announced by the City.
Florence SC Water Bill Mail Payment and Drop Box Tips
Mail and drop box payments are useful, but they are not always the best choice when the account is close to a due date. Use online or phone payment if the account is urgent.
Mail payment
The City lists mail payment with the detachable payment stub to P.O. Box 96881, Charlotte, NC 298260.
Because mail routes and lockbox processing can change, confirm the mailing address printed on your latest City services bill before mailing payment.
Drop box payment
The City says drop boxes are located in the rear parking lot of the City Center.
Use check or money order and write your account number clearly. Do not put cash in a drop box.
Report Florence SC Water Breaks, Sewer Backups and After-Hours Water/Sewer Issues
Billing questions and emergencies should not be handled the same way. For water breaks, sewer backups and after-hours water/sewer issues, use the City’s emergency contact routes.
| Situation | Official contact | What to say |
|---|---|---|
| Water break during business hours | 843-665-3236 or 843-665-3155, Option 4 | Give nearest address, cross street, visible water flow and whether road/property is affected. |
| Sewer backup during business hours | 843-665-3236 or 843-665-3155, Option 4 | Explain backup location, property impact, odor/overflow and urgency. |
| After-hours water or sewer issue | 843-665-3236 | Calls are routed to Police Dispatch and conveyed to on-call Public Works & Utilities personnel. |
| After-hours alternate route | 843-665-3191 | Use for after-hours water/sewer issue routing when listed by the City Contact page. |
| Life-threatening emergency | 911 | Use only for emergencies involving immediate danger, injury, fire or life safety. |
City of Florence SC Water Bill Office Address, Phone Numbers and Map
Use these official City of Florence details for water bill payment, Utility Finance billing help, water/sewer service concerns and emergency reporting.
City Center / Utility Finance
Address: 324 West Evans Street, Florence, SC 29501
Utility Finance / billing: 843-665-3155
Email: utilitybilling@cityofflorence.com
General posted City hours: Monday to Friday, 8:30 AM to 5:00 PM.
Service and emergency contacts
Utilities service concerns: 843-665-3236
Business-hour water/sewer emergency: 843-665-3236 or 843-665-3155, Option 4
After-hours water/sewer issue: 843-665-3236 or 843-665-3191
Ask CY text: 855-964-3929
Map shows City Center at 324 West Evans Street, Florence, SC 29501. For the fastest water bill payment, use the official online water/sewer bill pay portal.
Common Florence SC Water Bill Mistakes That Cause Delays
Most payment and billing issues can be avoided by using official City links, keeping confirmation numbers, using the correct phone option and reporting emergencies through the right route.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment pages | Payment may be delayed, misdirected or tied to unnecessary third-party confusion. | Start from cityofflorencesc.gov or ubill.cityofflorence.com. |
| Mailing without the bill stub | The payment may be harder to match to the right account. | Include detachable stub or clearly write account number on the check. |
| Putting cash in a drop box | Cash creates proof and security problems. | Use check or money order with account details. |
| Calling billing for a water break only | Emergencies need operational routing. | Use 843-665-3236 or 843-665-3155, Option 4, for business-hour water/sewer emergencies. |
| Not saving confirmation | It is harder to prove payment later. | Save payment confirmation, bank proof, receipt or screenshot. |
Water Bill Florence SC FAQs
These answers cover common searches about City of Florence water bill payment, phone numbers, online portal, bank draft, mail payment, drop boxes and emergency water/sewer contacts.
QHow do I pay my Florence SC water bill online?
Use the official City of Florence Water Bill page or the official online water/sewer bill pay portal at ubill.cityofflorence.com.
QWhat is the City of Florence SC water bill phone payment number?
The City Water Bill page lists telephone payment at 843-665-3155, Option 1.
QWhat number handles Florence SC water and sewer billing?
The City Directory lists Utility Finance for water and sewer billing at 843-665-3155.
QWhat email can I use for City of Florence utility billing?
The Water and Sewer Services page lists utilitybilling@cityofflorence.com for questions about your City services bill.
QCan I set up bank draft for my Florence water bill?
Yes. The City Water Bill page says Bank Draft is available by completing the online application.
QCan I pay my Florence water bill through my bank?
Yes. The City lists Bank Transfer through your bank’s bill pay as a payment option. Enter your account number carefully so the payment posts correctly.
QWhere do I mail my Florence SC water bill payment?
The City Water Bill page lists mail payment with the detachable payment stub to P.O. Box 96881, Charlotte, NC 298260. Confirm the current address printed on your latest bill before mailing.
QWhere are City of Florence water bill drop boxes?
The City says drop boxes are located in the rear parking lot of the City Center. Use check or money order with account details and avoid cash.
QWho do I call for Florence SC water or sewer service concerns?
The City Directory lists Utilities for water and sewer service concerns at 843-665-3236.
QWho do I call for a Florence SC water break or sewer backup during business hours?
Utility Finance says to report water breaks and sewer backups between 8:30 AM and 5:00 PM by calling 843-665-3236 or 843-665-3155, Option 4.
QWho do I call for after-hours water or sewer issues in Florence SC?
The City says after-hours water or sewer issues can be reported at 843-665-3236 or 843-665-3191. Calls are forwarded to Police Dispatch and routed to on-call Public Works & Utilities personnel.
QWhat is Ask CY for City of Florence?
Ask CY is the City’s chatbot route. The City says users can text “Hey CY” to 855-964-3929 or use the Ask CY icon on the City website. For emergency water or sewer issues, use 843-665-3236 instead.
QIs Water-Department.org the official City of Florence website?
No. This is an independent guide. Official payments, account changes, billing decisions and emergency reporting must be handled through the City of Florence and its official resources.
Official Sources for Florence SC Water Bill Customers
Use these official City resources for final confirmation before paying, mailing a payment, setting bank draft, asking a billing question or reporting a water/sewer emergency.
| Official source | Use it for | Open |
|---|---|---|
| City of Florence Water Bill | Online payment route, bank draft, phone payment, bank bill pay, drop boxes and mail payment options. | Open water bill page |
| Online Water/Sewer Bill Pay | Paying the City of Florence water and sewer bill online. | Open payment portal |
| Water and Sewer Services | Online credit card payment information, account registration guidance and Utility Billing email. | Open services page |
| Utility Finance | Water/sewer emergency numbers, billing routes and Utility Finance information. | Open Utility Finance |
| City Directory | Official department phone numbers including Utility Finance, Utilities and Public Works. | Open City Directory |
| Contact Us | After-hours water or sewer issue reporting details and emergency routing. | Open Contact Us |
| Ask CY / Meet Cypress | General City chatbot help and City website assistance. | Open Ask CY info |