Chesapeake Water Bill: Pay Online, HRUBS Login, Phone Number, Rates, H2O Help and Leak Adjustment
Chesapeake water and sewer customers are billed through HRUBS, a joint utility bill from Chesapeake Public Utilities and HRSD. This guide explains where to pay online, how to pay by phone, where to pay in person, how to request payment arrangements, what to do after a leak repair, how Chesapeake bimonthly rates work, and who to call for service or emergency water help.
Pay online
Use HRSD’s My Account portal to pay or view your HRUBS water/sewer bill online.
Pay by phone
Call 888-430-4385 for payments and account information. Chesapeake says there is no fee.
Payment arrangement
Call 757-382-6352 between 8 AM and 5 PM, Monday through Friday.
Leak adjustment
Apply after repairing a leak. The average bill should be paid while review is pending.
Main Official Chesapeake Water Bill Links
How to Pay Your Chesapeake Water Bill Online, by Phone, In Person, Drop Box or Mail
Chesapeake water/sewer bills are HRUBS joint utility bills. Residential bills include two months of City water/sewer collection and two months of HRSD sewer treatment.
| Payment method | Official detail | Best customer action |
|---|---|---|
| Online | Use HRSD’s e-Bill / My Account portal to make one-time payment, create account and view bill profile. Chesapeake says no fee. | Open HRSD My Account. |
| By phone | Call 888-430-4385 for payments and account information. Checking, savings, debit/ATM card, Visa, MasterCard and Discover are accepted. No fee. | Keep account number and payment method ready. |
| In person | Pay at City Hall, 306 Cedar Road, second floor Public Utilities Department, Monday-Friday, 8 AM-5 PM. | Use cash, check or money order as listed by the City. |
| Drop box | City Hall, South Norfolk Treasurer’s Office and Western Branch Treasurer’s Office drop boxes accept checks or money orders only. | Do not place cash in a drop box. |
| Mail with bill stub using envelope enclosed with bill. Payment address: HRSD, P.O. Box 37087, Boone, IA 50037-0097. | Mail early and include the bill stub. |
Chesapeake Water Bill Payment Arrangements and Help 2 Others Assistance
If you cannot pay your full HRUBS bill by the due date, contact Chesapeake Public Utilities before the account becomes more serious. The City lists payment arrangements through Public Utilities and H2O as a regional assistance program.
Make payment arrangements
Call 757-382-6352 between 8:00 AM and 5:00 PM, Monday through Friday, to ask about payment arrangements.
Help 2 Others / H2O
H2O helps Hampton Roads residents who have experienced a financial crisis and are in danger of losing residential water and wastewater service.
Chesapeake Water and Sewer Rates: Why Your Bill Covers Two Months
Chesapeake bills water and sewer charges on a bimonthly schedule. Bills usually arrive every two months and cover about 55 to 69 days of water use.
| Rate / bill item | Official 2026 detail | What it means |
|---|---|---|
| Billing cycle | Bimonthly; average 55-69 days of water use. | A Chesapeake bill is normally larger than a monthly bill because it covers about two months. |
| Water service charge | $23.84 bimonthly service charge. | Fixed base charge before usage. |
| Water usage first 10 CCF | $4.72 per CCF. | Lower tier for first 10 CCF. |
| Water usage next tier | $10.06 per CCF for next 15,990 CCF. | Higher usage can increase the bill quickly. |
| Sewer service charge | $16.40 bimonthly service charge. | Fixed sewer charge before usage. |
| Sewer usage | $2.95 per CCF, based on total CCFs of water used. | Sewer charges are based on water consumption. |
| CCF conversion | 1 CCF equals 748 gallons. | A small CCF change can represent many gallons. |
Start, Stop or Re-Establish Chesapeake Water and Sewer Service
Chesapeake Public Utilities requires a completed water and sewer service application and supporting documents before an account can be established or service can be turned on.
| Service need | Official requirement | Practical step |
|---|---|---|
| Start or re-establish service | Complete and sign the water and sewer service application. | Open home service application. |
| Required documents | Government photo ID, signed lease and/or signed settlement documents may be required. | Prepare documents before applying. |
| Existing balance | Existing account balance must be current; arrears must be paid before service transfer. | Check old balances before move-in or transfer. |
| Stop service | Call 757-382-6352 or visit Public Utilities during business hours. Business accounts require written termination request. | Request stop service before move-out or closing. |
| Water turn-on when not home | A release form may be needed if nobody can be home when water is turned on. | Ask customer service if a release form is needed. |
Chesapeake Water Bill Leak Adjustment: What to Do After Repair
If you repaired a water leak, Chesapeake says you can apply for an adjustment. The adjustment is only considered for consumption above average use.
| Adjustment step | Official detail | Practical action |
|---|---|---|
| Repair the leak first | The City page says customers who have repaired a water leak can apply. | Keep plumber bill, repair receipt or repair notes. |
| Pay average bill | The average bill is to be paid by the due date while review is pending. | Do not ignore the bill during review. |
| Submit within time window | Mail the completed form within 30 days after the account is billed. | Act quickly after receiving the high bill. |
| Mailing address | Department of Public Utilities, Attention: Customer Service, P.O. Box 15225, Chesapeake, VA 23328. | Keep a copy of what you send. |
| Email option | The City says the completed form may also be emailed to Public Utilities. | Use the official page for current email route. |
Chesapeake Water Bill Phone Number, Address, Drop Boxes and Emergency Contact
Use these official contact routes for billing questions, payment arrangements, service start/stop, leak adjustment questions and emergency water response.
Public Utilities Customer Service
Phone: 757-382-6352
Hours: Monday through Friday, 8:00 AM to 5:00 PM.
Address: 306 Cedar Road, Chesapeake, VA 23322
Emergency and payment contacts
Emergency phone: 757-382-3550
Phone payment/account info: 888-430-4385
Mail payments: HRSD, P.O. Box 37087, Boone, IA 50037-0097
Map shows Chesapeake City Hall / Public Utilities at 306 Cedar Road, Chesapeake, VA 23322. For online payment, use HRSD’s official My Account portal linked by the City.
Common Chesapeake Water Bill Mistakes That Cause Delays or Extra Stress
Chesapeake HRUBS bills involve both the City and HRSD, so customers sometimes pay the wrong way, miss the bimonthly billing period, or wait too long after a leak.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Confusing HRSD and Chesapeake | Your joint HRUBS bill includes City water/sewer collection and HRSD sewer treatment. | Use the City’s billing page or HRSD portal linked by Chesapeake. |
| Forgetting the bill covers two months | A bimonthly bill naturally looks higher than a monthly bill. | Check the billing period and CCF usage before disputing. |
| Putting cash in drop box | Chesapeake drop boxes accept checks or money orders only. | Use check/money order or pay online/phone/in person. |
| Waiting after leak repair | Adjustment form should be submitted within 30 days after the account is billed. | Repair, document and submit quickly. |
| Ignoring required service documents | Service may not start until application and documents are complete. | Upload ID, lease or settlement documents before expecting turn-on. |
Chesapeake Water Bill FAQs
These answers cover common searches about Chesapeake HRUBS payment, phone number, customer service, rates, service start/stop, leak adjustment, H2O help and emergency water contacts.
QHow do I pay my Chesapeake water bill online?
Use the City of Chesapeake Payment, Account & Bill Information page. Chesapeake links customers to HRSD’s e-Bill / My Account website to pay the HRUBS water/sewer bill online.
QWhat is HRUBS on a Chesapeake water bill?
HRUBS stands for Hampton Roads Utility Billing Service. Chesapeake Public Utilities and HRSD issue a joint utility bill through HRUBS.
QWhat does a Chesapeake residential HRUBS bill include?
Residential bills cover two months of water use and sewer collection by the City of Chesapeake, plus two months of sewer treatment by HRSD.
QWhat is the Chesapeake water bill phone payment number?
Call 888-430-4385 for payments and account information. Chesapeake says customers can pay with checking or savings account, debit/ATM card, or Visa, MasterCard or Discover credit card with no fee.
QWhat is the Chesapeake Public Utilities customer service number?
For water bill questions, payment arrangements and customer service, call 757-382-6352 Monday through Friday between 8:00 AM and 5:00 PM.
QWhere can I pay a Chesapeake water bill in person?
Pay at City Hall, 306 Cedar Road, on the second floor in the Public Utilities Department, between 8:00 AM and 5:00 PM Monday through Friday.
QWhere are Chesapeake water bill drop boxes?
The City lists drop boxes at City Hall, South Norfolk Treasurer’s Office and Western Branch Treasurer’s Office. Drop boxes accept checks or money orders only.
QWhere do I mail a Chesapeake water bill payment?
Mail payment with the bill stub using the envelope enclosed with the bill. The listed payment-only address is HRSD, P.O. Box 37087, Boone, IA 50037-0097.
QCan I make a Chesapeake water bill payment arrangement?
Yes. Chesapeake says to call 757-382-6352 between 8:00 AM and 5:00 PM, Monday through Friday, to make payment arrangements.
QCan I request a Chesapeake leak adjustment?
Yes. If you repaired a water leak, you can apply for an adjustment. Chesapeake says an adjustment is only considered for consumption above average use, and the average bill should be paid by the due date while review is pending.
QHow quickly must I submit a Chesapeake leak adjustment form?
The City says to mail the completed Water Bill Leak Adjustment Request Form within 30 days after the account is billed. Keep copies of repair records and the submitted form.
QHow often are Chesapeake water bills sent?
Chesapeake water and sewer charges are billed bimonthly. Bills usually arrive every two months and cover an average of 55 to 69 days of water use.
QWhat is one CCF on a Chesapeake water bill?
A CCF means 100 cubic feet. Chesapeake explains that one CCF equals 748 gallons, and sewer usage is based on water usage.
QHow do I start Chesapeake water and sewer service?
Complete the water and sewer service application and provide required documents such as government photo ID, signed lease or signed settlement documents. Call 757-382-6352 if you are unsure what is needed.
QWhat is the Chesapeake water emergency phone number?
Chesapeake Public Utilities lists emergency phone number 757-382-3550.
QIs there help paying a Chesapeake water bill?
Help 2 Others / H2O provides one-time assistance to Hampton Roads residents who have experienced a financial crisis and are in danger of losing residential water and wastewater service.
QIs Water-Department.org the official City of Chesapeake website?
No. This is an independent guide. Official payments, account decisions, service start/stop, payment arrangements, adjustments and emergencies must be handled through the City of Chesapeake, HRSD and official utility resources.
Official Sources for Chesapeake Water Bill Customers
Use these official resources for final confirmation before paying, calling, requesting an adjustment, applying for service, reviewing rates or asking for payment help.
| Official source | Use it for | Open |
|---|---|---|
| Payment, Account & Bill Information | Online, phone, in-person, drop box, mail payment, arrangements, H2O and adjustment links. | Open billing page |
| HRSD Customer Self-Service | HRSD My Account portal, one-time payments, account profile, Auto Pay and notification settings. | Open HRSD self-service |
| HRSD My Account Portal | Direct HRUBS bill payment and account access. | Open payment portal |
| Public Utilities Department | Department overview, contact, emergency phone, water quality report, rates and service links. | Open Public Utilities |
| Request a Bill Adjustment | Leak adjustment policy, form and mailing instructions. | Open adjustment page |
| Stop, Start, Connect | Starting service, stopping service, connection questions, required documents and contact numbers. | Open service page |
| Home Service Application | Online water/sewer service application and document upload. | Open application |
| Understanding Your HRUBS Bill | Bill explanation, CCF measurement, HRSD/City billing split and rate background. | Open bill guide |
| Residential Water and Sewer Rates | 2026 water/sewer service charges, usage tiers, CCF conversion and billing period details. | Open rates |
| Help 2 Others / H2O | Water/wastewater assistance for Hampton Roads residents experiencing crisis. | Open H2O help |