Water Bill Amarillo TX: Pay Online, Phone, Mail, Drive-Through, New Account Lookup and Emergency Help
Amarillo water customers now need to pay attention to the new utility billing experience, new account number lookup and the official payment portal. This guide explains how to pay your City of Amarillo utility bill online, by phone, in person, by mail, night depository, drive-through mobile unit or local payment location, plus where to call for final service, transfers and 24/7 water or sewer emergencies.
Pay online
Use the official Utility Billing Portal to view, manage and pay your Amarillo water/utility bill online.
Billing phone
Call Utility Billing at 806-378-3030 or pay by phone at 806-576-1932.
Mail payment
Mail payment to City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.
Emergency
Call 806-378-6824 anytime for a water or sewer emergency.
Main Official Amarillo Water Bill Links
How to Pay Your City of Amarillo Water Bill Online, by Phone, Mail, In Person, Night Depository or Drive-Through
The City of Amarillo lists several payment options, which is useful if you need a quick online payment, prefer to call, want to visit City Hall, or need to use a 24-hour drop option.
| Payment method | Official detail | Practical customer action |
|---|---|---|
| Online portal | Access the Utility Billing Portal to view, manage and pay your bill online. | Open the official portal and confirm your account details. |
| Pay by phone | Pay-by-phone is listed at 806-576-1932. | Keep your account number and payment method ready before calling. |
| In person | Amarillo City Hall, 623 S Johnson Street, Amarillo, TX 79101. | Use this if you need face-to-face payment or account help. |
| PO Box 100, Amarillo, TX 79105. | Include account information and mail early enough for processing. | |
| Night depository | Available 24 hours a day at the north entrance of City Hall; no cash please. | Use check or money order only and include account details. |
| Drive-through mobile unit | Mobile payment unit on the north side of City Hall, Monday-Friday, 11:00 AM to 2:00 PM. | Useful if you want in-person payment without entering City Hall. |
| Local payment locations | All Amarillo National Bank locations accept current bills before the due date. | Bring the current bill and avoid this route for overdue/complex account issues. |
Amarillo Utility Billing Portal, New Account Number Lookup and Online Account Tools
The City says a new utility billing experience is live. Customers should use the new account number going forward and can register in the new online portal to manage their account.
New account number lookup
Use the official lookup tool if your account number changed with the new utility billing system.
View and pay bills
The portal allows customers to view and pay bills online, review payment history and manage the account.
Usage tools
The portal page says registered users can analyze and download water usage and add multiple accounts to a profile.
Final Bill, Transfer Service and Moving Help for Amarillo Water Customers
If you are moving in, moving out, selling, renting or transferring responsibility, payment alone may not close or move the account. Use the official Final / Transfer Service resource or contact Utility Billing.
| Situation | Best official route | What to prepare |
|---|---|---|
| Moving into Amarillo | Utility Billing Department / official account setup resources. | Service address, move date, contact information and identification/account documents. |
| Moving out | Final / Transfer Service page. | Account number, final date, forwarding address and contact information. |
| Transferring service | Final / Transfer Service page or Utility Billing support. | Current and new service address, date of change and account details. |
| Billing question | Call 806-378-3030 or email waterbill@amarillo.gov. | Latest bill, new account number, payment confirmation and service address. |
Amarillo Water and Sewer Emergency Line, Water/Sewer Tap Requests and Utility Contacts
Billing questions and emergencies are different. For account payment issues, use Utility Billing. For water or sewer emergencies, the City lists a 24/7 emergency line.
| Need | Official contact | What to say |
|---|---|---|
| Water or sewer emergency | 806-378-6824 | Give nearest address, cross street, visible issue and whether property/traffic is affected. |
| Water or sewer tap | 806-378-6948 | Ask for water/sewer tap request guidance and required documents. |
| Billing account help | 806-378-3030 | Provide account number, service address, bill date and payment confirmation. |
| Email billing support | waterbill@amarillo.gov | Include account number, service address and clear question; avoid sending sensitive card details by email. |
Amarillo Water Bill Phone Number, Email, Mail Address, City Hall Office and Map
Use these official contact details for bill payment, account registration, new account number lookup, final or transfer service, billing questions and emergency routing.
Utility Billing Department
Phone: 806-378-3030
Email: waterbill@amarillo.gov
In person: Amarillo City Hall, 623 S Johnson Street, Suite 1200, Amarillo, TX 79101
Mailing and payment contacts
Mailing address:
City of Amarillo Utility Billing Department
PO Box 100
Amarillo, TX 79105
Pay by phone: 806-576-1932
Emergency line: 806-378-6824
Map shows Amarillo City Hall at 623 S Johnson Street, Amarillo, TX 79101. For online payment, use the official Utility Billing Portal.
Common Amarillo Water Bill Mistakes That Cause Payment Delays or Account Problems
The new utility billing system makes it especially important to use official links, confirm your new account number and save payment proof.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using the old account number | The City says customers should use the new account number going forward. | Use the official lookup tool before paying if your account number changed. |
| Using unofficial payment pages | Payment may be delayed or routed through unnecessary third parties. | Start from amarillo.gov or the official Utility Billing Portal. |
| Putting cash in the night depository | The City specifically says no cash please. | Use check or money order with account details. |
| Using local bank payment for late bills | The City says Amarillo National Bank locations accept current bills before due date only. | Use City Hall, phone or online support for overdue or complex account issues. |
| Emailing sensitive payment data | Email is not the right place for full card or bank details. | Use the official payment portal or phone payment number. |
| Using billing phone for emergencies | Emergency issues need 24/7 water/sewer routing. | Call 806-378-6824 for water or sewer emergencies. |
Water Bill Amarillo TX FAQs
These answers cover common searches about Amarillo water bill payment, online login, new account number lookup, phone payment, mail, City Hall, night depository, drive-through payment, final service and emergencies.
QHow do I pay my Amarillo water bill online?
Use the official City of Amarillo PayAMA / Utility Billing payment page and open the Utility Billing Portal to view, manage and pay your bill online.
QWhat is the official Amarillo water bill portal?
The official Utility Billing Portal is linked from the City of Amarillo PayAMA payment page and is used to view, manage and pay utility bills online.
QWhat is the City of Amarillo Utility Billing phone number?
The City lists Utility Billing phone number 806-378-3030 for account and billing questions.
QCan I pay my Amarillo water bill by phone?
Yes. The City lists pay-by-phone at 806-576-1932.
QWhat is the Amarillo water bill email address?
The City lists waterbill@amarillo.gov for Utility Billing contact.
QWhere do I mail my Amarillo water bill payment?
Mail payment to City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.
QWhere can I pay my Amarillo water bill in person?
The City lists in-person utility billing service at Amarillo City Hall, 623 S Johnson Street, Suite 1200, Amarillo, TX 79101.
QDoes Amarillo have a night depository for water bill payments?
Yes. The City lists a 24-hour night depository at the north entrance of City Hall and says no cash should be placed there.
QDoes Amarillo offer drive-through water bill payment?
Yes. The City lists a mobile payment unit on the north side of City Hall with drive-up capabilities, open Monday through Friday from 11:00 AM to 2:00 PM.
QCan I pay an Amarillo water bill at Amarillo National Bank?
The City says all Amarillo National Bank locations will only accept current bills before the due date. For overdue or complex account issues, contact Utility Billing directly.
QWhy do I need a new Amarillo utility account number?
The City says a new utility billing system is live and customers should use the new account number going forward. Use the official lookup tool if you need to find the new number.
QHow do I request final or transfer service in Amarillo?
Use the official Final / Transfer Service page or contact Utility Billing at 806-378-3030 or waterbill@amarillo.gov.
QWhat is the Amarillo water or sewer emergency phone number?
The City lists the 24/7 Water and Sewer Emergency Line as 806-378-6824.
QWho do I call for a water or sewer tap in Amarillo?
The City says to call 806-378-6948 to request a water or sewer tap.
QIs Water-Department.org the official City of Amarillo website?
No. This is an independent guide. Official payments, account changes, final service, transfer service, water/sewer taps and emergency reporting must be handled through the City of Amarillo and its official resources.
Official Sources for Amarillo Water Bill Customers
Use these official City of Amarillo resources for final confirmation before paying, registering, using a new account number, requesting final/transfer service or reporting a water/sewer emergency.
| Official source | Use it for | Open |
|---|---|---|
| PayAMA / Utility Bill Payment | Online, phone, in-person, mail, drive-through, night depository and local payment options. | Open payment page |
| Utility Billing Portal | Viewing, managing and paying utility bills online. | Open bill portal |
| Utility Billing | Utility Billing Department contact, new account lookup and account support. | Open utility billing |
| Utility Billing System | New utility billing system updates and new account number information. | Open new system page |
| Final / Transfer Service | Moving, transfer, final bill and service-change questions. | Open service page |
| Water Utilities | 24/7 water/sewer emergency line, water/sewer tap request number and utility contacts. | Open water utilities |
| City of Amarillo | Main City website and official city services. | Open city site |
| Finance Customer Payment Portal | Other City invoice payment portal guidance, not the main water bill route. | Open finance portal |