Troutdale Water Bill – Pay Online, Xpress Bill Pay, Phone Number, AutoPay & Service Help

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City of Troutdale utility bill guide – verified August 7, 2026

Pay a Troutdale Water Bill, Use Xpress Bill Pay, Check 2026 Fees and Manage Service

City of Troutdale utility customers can pay through the official Xpress Bill Pay route, use autopay or paperless billing, pay by phone, or contact Utility Billing when an account needs personal help. This page shows what information to prepare and which number handles each task.

It also explains the current water, sewer, stormwater and public-safety charges, the 2026 late and shutoff fees, start or stop service forms, same-day restoration rule, senior or disability sewer discount, high-bill checks and after-hours water or sewer emergencies.

Open Official Bill Pay Call Utility Billing Start or Stop Service After-Hours Emergency
Billing Questions 503-674-7232
Start or Stop Service 503-674-7225
Pay by Phone 1-888-312-1657
After-Hours Emergency 503-251-4163
City Hall 219 E. Historic Columbia River Hwy
2026 Rate Schedule Effective July 1, 2026
Important 2026 corrections

Use the Current Master Fee Schedule, Not the Older Troutdale FAQ Numbers

The City still has older FAQ text showing a $5 late fee and earlier utility amounts. The City Council later adopted a consolidated Master Fee Schedule effective July 1, 2026, so the current schedule is the stronger source for changing rates and penalties.

Late fee is $25 The current schedule charges $25 per month when an account is not brought current within 45 days after the end of the billing month.
Police and Fire fee is $25 The current master schedule lists $25 per month per equivalent residential unit. An older City page still shows the original $15 amount from 2025.
Online card fee can apply The 2026 schedule says credit and debit card electronic payments may be subject to a 3.5% processing or technology fee. Review the live payment screen before submitting.
What did not change in the current rate table: Water remains $5.89 per 1,000 gallons, residential sanitary sewer is $57.75 per ERU, and single-family storm sewer is $9.83 per month in the July 1, 2026 Master Fee Schedule.

Choose the Troutdale Utility Task You Need

Pay a current bill Use the City online bill-pay page, Xpress Bill Pay, phone payment, City Hall or mail. Save the receipt until the payment posts.
Set up autopay or paperless billing Register through Xpress Bill Pay, link the correct City of Troutdale account and confirm the payment date before relying on automatic withdrawal.
Start or stop service Use the online start or stop form, or call 503-674-7225 when you need a mailed or faxed form or have a service-change question.
Restore disconnected water Pay the required amount, then call 503-674-7232. Online payment must be received by 4 p.m. for same-day restoration eligibility.
Investigate a high bill Compare gallons, inspect toilets and irrigation, confirm whether the increase is water usage or a fixed sewer, stormwater or public-safety charge.
Report a water or sewer emergency During normal hours call Public Works at 503-674-3300. After hours or on a holiday call 503-251-4163.

Jump to the Troutdale Water Bill Answer You Need

Official online payment workflow

How to Pay a Troutdale Water and Sewer Bill Online

Troutdale uses Xpress Bill Pay for online utility payments. The City says you need the utility customer account number, the customer name as it appears on the bill and an email address.

Start from the City of Troutdale bill-pay page. Open Online Bill Pay and use the Xpress Bill Pay route displayed by the City.
Prepare the account details. Have the utility customer account number, customer name exactly as printed on the bill and a working email address.
Choose bank account or supported card. The City says Xpress Bill Pay accepts checking, savings, Visa debit or credit cards and MasterCard debit or credit cards.
Review any live transaction fee. The City’s older bill-pay page describes Xpress Bill Pay as a free service, but the Master Fee Schedule effective July 1, 2026 says online credit and debit card transactions may be subject to a 3.5% processing fee. Trust the current checkout screen for the final fee.
Submit once and save the receipt. Xpress Bill Pay emails a payment receipt. Keep it until the account shows the payment so you do not accidentally submit a duplicate payment.
Need payment-site technical help? Xpress Bill Pay lists technical support at 800-766-2350 between 7 a.m. and 6 p.m. Mountain time. Use City Utility Billing at 503-674-7232 for questions about the actual Troutdale account or balance.
Recurring payments and paperless statements

Set Up Troutdale Autopay Without Missing the Final Bill

Autopay Xpress Bill Pay lets a registered customer choose an account and automatic payment date. The City says the utility bill is still provided before the selected payment date so you can review the charges.
Paperless billing Existing Xpress Bill Pay users can open View Bill and turn the Paperless setting on. New users must register, verify their email, select the billing organization and locate the Troutdale account.
Declined autopay Xpress Bill Pay sends email notification if an automatic payment is declined. Do not assume a scheduled payment succeeded without checking the email or account.
Moving out The City specifically warns customers to disable the autopay function when service is terminated after a move.
Best practice: After enrolling, verify the first automatic payment. When moving, submit the Stop Service form and separately turn off autopay so a saved payment setting does not create confusion around the final bill.
Choose by urgency and account need

Troutdale Utility Bill Payment Methods Compared

Method What to prepare Important rule Best use
Xpress Bill Pay online Account number, customer name, email and payment method Card transactions may be subject to the current 3.5% City processing fee Online payment, account management, autopay and paperless billing
Pay by phone Utility account number and payment details Call 1-888-312-1657 Payment without using the website
City Hall cashier Bill or account number plus accepted payment Cashier window hours are 8 a.m.-12 p.m. and 1 p.m.-5 p.m. Monday-Friday Face-to-face billing or service help
Mail Check or money order and current bill information Allow delivery and processing time Non-urgent payment sent well before the due date
Current Master Fee Schedule

Troutdale Water, Sewer and Stormwater Rates Effective July 1, 2026

Troutdale bills water by metered use and charges residential sewer and stormwater separately. The current master schedule also places a $25 Police and Fire Services Fee on each equivalent residential unit.

Water / 1,000 gal $5.89
Sanitary sewer $57.75
Storm sewer $9.83
Police and fire $25.00
Water $5.89 for each 1,000 gallons registered on the meter.
Residential sewer $57.75 per equivalent residential unit under the current rate table.
Residential stormwater $9.83 per month for a single-family detached home. Other properties are billed at $0.00364 per square foot of impervious surface.
Police and Fire Services Fee $25 per month per equivalent residential unit under the July 1, 2026 Master Fee Schedule.
7,000-gallon example: At current published rates, 7,000 gallons produces $41.23 in metered water charges. Adding the standard $57.75 residential sewer charge, $9.83 residential stormwater charge and $25 Police and Fire Services Fee gives $133.81 before any late fee, card-processing fee, deposit, prior balance or property-specific adjustment.

Review the official City of Troutdale Master Fee Schedule.

Due date and delinquency

When Is a Troutdale Utility Bill Due and When Does the Late Fee Apply?

The City utility FAQ says bills are due 20 days after the end of the billing month. For example, a May bill is due June 20. The current Master Fee Schedule then charges a $25 monthly late fee when an account is not brought current within 45 days after the end of the billing month.

Normal due date 20 days after the end of the billing month under the City’s utility FAQ.
Current late fee $25 per month once the account remains unpaid 45 days after the end of the billing month.
Collections exposure The City’s start and stop service forms state that delinquent accounts may be assigned to collections, with a 25% collection fee added to principal or 40% when assigned to an out-of-state agency after a move out of state.
Do not use the older $5 late-fee figure. That amount still appears on an older City FAQ, but the later Master Fee Schedule effective July 1, 2026 lists the current late fee as $25.
Disconnected water service

How to Restore Troutdale Water Service After Online Payment

Paying online does not by itself schedule the water turn-on. The City says customers paying for restoration must contact the utility clerk after the payment is completed.

Confirm the full amount needed. Call Utility Billing at 503-674-7232 before paying if the account has already been shut off or is scheduled for shutoff.
Complete the payment through an official route. Save the online or phone confirmation number and verify that the account and service address are correct.
Call 503-674-7232 after payment. Tell the utility clerk that the payment was made for water-service restoration and provide the confirmation information requested.
Meet the 4 p.m. same-day cutoff. The official bill-pay page says payment must be received by 4 p.m. to get water service restored the same day.
Current shutoff-related fees: The July 2026 Master Fee Schedule lists a $75 water shutoff fee, a $50 fee for cutting a City lock from a water meter, and a $100 fee for illegal use of water following shutoff. Do not operate or tamper with the City meter to restore service yourself.
Move-in and move-out service

Start or Stop Troutdale Water, Sewer and Stormwater Service

The City provides online forms for both starting and stopping service. The forms cover water, sanitary sewer and storm sewer billing and require the applicant to accept the City’s utility-service rules.

Task Official route Information to prepare Important point
Start service Online Start Service form Service address, effective date, owner or tenant status, landlord or manager details when applicable, applicant name, mailing address, phone and email The form is electronically signed and creates responsibility for water, sewer and storm sewer bills
Stop service Online Stop Service form Service address, account number, effective date, forwarding mailing address, phone and email If moving to another Troutdale address, also complete a new Start Service form for the new property
Paper, mailed or faxed form Call 503-674-7225 Service address and requested effective date City Hall cashier hours are 8 a.m.-12 p.m. and 1 p.m.-5 p.m. Monday-Friday
Moving out with autopay? Submit the Stop Service form and disable Xpress Bill Pay autopay. The City specifically tells customers to turn autopay off after terminating service.
Reduced sanitary sewer charge

Who May Qualify for the Troutdale 50% Sewer Rate Discount?

The current Master Fee Schedule says residential customers age 65 or older and customers receiving Social Security Disability benefits may qualify for a 50% reduction of the standard monthly sanitary sewer charge. Eligibility requirements apply.

Senior program The City’s utility-rate page says the service address must be the applicant’s principal residence, the utility must be in the applicant’s name and the property cannot have City sewer or other City assessments in arrears.
Disability program Residential customers receiving Social Security Disability benefits may qualify for the same 50% sanitary-sewer reduction under the City’s current rate information.
Annual review matters The City says the discount expires in June and the customer must reapply each year. A past-due utility account can also cause the discount to be lost.
Income limits change. The City’s public utility-rate page still displays 2025 median-family-income figures. Do not rely on those older thresholds for a 2026 application; call 503-674-7225 and request the current eligibility amount and application requirements.
High bill troubleshooting

Check Water Usage Before Assuming the Troutdale Rate Is Wrong

The water meter is read monthly and the metered portion of the bill changes with actual use. Sewer, stormwater and the public-safety fee are separate charges, so first identify which line increased.

What changed? Likely place to look Useful next check
Water gallons increased Toilets, irrigation, hoses, guests, outdoor use or hidden plumbing leak Compare recent monthly gallons and inspect continuous water use
Total bill increased while gallons stayed similar Late fee, public-safety fee, sewer, stormwater or another account charge Compare each line with the current Master Fee Schedule
Water is visible near the street or meter area Possible public-side leak or service-line issue Call Public Works at 503-674-3300; after hours call 503-251-4163
Indoor leak suspected Running toilet, fixture, water heater, crawlspace or private service line Shut off known fixtures, inspect the property and use a plumber when necessary
Call with evidence: Have the current bill, prior bill, gallons used, dates of unusual water use and any repair information ready. Ask Utility Billing which line changed and whether Public Works should inspect a possible City-side issue.
Water, pressure and sewer emergencies

Who to Call for a Troutdale Water or Sewer Emergency

Public Works during business hours Call 503-674-3300 for water quality, quantity or pressure issues and other Public Works assistance during normal business hours.
After hours or holiday Call the City’s answering service at 503-251-4163. The answering service contacts on-call Public Works staff.
Immediate danger Use 911 when a utility incident creates an immediate threat to life, fire safety or serious traffic danger, while also reporting the water or sewer problem to the City.
Report the location first. For a main break, loss of pressure or sewer issue, give the nearest address or intersection, describe where water or wastewater is appearing, whether a roadway or building is affected, and whether neighbors are experiencing the same problem.
2025 Water Quality Report issued June 2026

Where Troutdale Drinking Water Comes From and What the Latest Report Says

Troutdale’s normal drinking-water supply comes from deep groundwater wells and underground aquifers. The City’s June 2026 community update says the 2025 drinking-water report found that the system met or exceeded applicable federal and state standards during 2025.

Groundwater supply The City reports that Troutdale normally relies on deep groundwater wells and has emergency interties with Gresham, Fairview and Wood Village.
2025 testing summary The City says no coliform bacteria were detected in 180 samples and reported no detectable PFAS or disinfection byproducts in the 2025 report summary.
Lead service lines The City’s June 2026 update says its survey of 4,886 water service lines found zero lead service lines.

Open the official Troutdale Water Quality page.

Use the number that matches the task

Troutdale Water Billing Phone Numbers, City Hall and Public Works

Utility Billing Questions 503-674-7232
Account balance, bill, online payment and restoration coordination
Change to Services / Cashier 503-674-7225
Start or stop service and cashier assistance
Public Works 503-674-3300
Water system, pressure, quantity and public-infrastructure issues
After-Hours Emergency 503-251-4163
Water or sewer emergency answering service
City Hall / Finance 219 E. Historic Columbia River Hwy
Troutdale, OR 97060
Cashier window: Monday-Friday, 8 a.m.-12 p.m. and 1 p.m.-5 p.m.
Public Works Building 342 SW Fourth Street
Troutdale, OR 97060
Use Public Works for system and infrastructure questions, not routine bill payment.
Billing call script: “I am calling about City of Troutdale utility account ______ at ______. My issue is payment / high usage / start service / restoration. Please confirm the current balance, applicable fee and exact next action.”
Avoid unnecessary fees and delays

Common Troutdale Water Bill Mistakes

Mistake Why it matters Better action
Using the old $5 late fee The current July 2026 Master Fee Schedule lists $25. Use the current fee schedule for changing amounts.
Assuming every online payment is fee-free The current schedule says online credit and debit card transactions may carry a 3.5% fee. Review the final payment screen before authorizing.
Paying after shutoff but not calling The City requires customers paying for restoration to contact the utility clerk after online payment. Call 503-674-7232 and provide the payment confirmation.
Missing the 4 p.m. restoration cutoff Payment must be received by 4 p.m. for same-day restoration eligibility. Pay and contact Utility Billing before the cutoff when same-day service matters.
Forgetting to disable autopay after moving The City specifically warns customers to disable autopay after terminating service. Submit Stop Service and then turn off the saved automatic payment.
Trying to restore water at the meter Current fees apply for cutting a City lock or illegal water use after shutoff. Let City staff perform the restoration.
Official final actions

Troutdale Water Bill and Utility Service Action Center

Have the account number, customer name, service address, current bill and payment confirmation ready before using an official action route.

Pay or Manage Bill Open the City’s Xpress Bill Pay instructions, autopay, paperless and phone-payment information. Start Service Complete the official Troutdale water and sewer service form. Stop Service Submit the official move-out and forwarding-address information. Resolve Billing or Restoration Call 503-674-7232 for account questions and water-service restoration after payment.
Ten task-specific answers

Troutdale Water Bill FAQs

1. How do I pay a Troutdale water bill online?

Start from the City of Troutdale Online Bill Pay page and use its Xpress Bill Pay route. Prepare the utility account number, customer name as shown on the bill and an email address.

2. What is the Troutdale Utility Billing phone number?

Call 503-674-7232 for water and sewer billing questions. For starting or stopping service, the City lists 503-674-7225.

3. Can I pay a Troutdale utility bill by phone?

Yes. The official online-bill-pay page lists the Xpress Bill Pay phone payment number as 1-888-312-1657 and says the utility account number is required.

4. What are the current Troutdale residential utility rates?

The Master Fee Schedule effective July 1, 2026 lists water at $5.89 per 1,000 gallons, sanitary sewer at $57.75 per residential ERU and storm sewer at $9.83 per month for single-family detached homes.

5. What is the current Troutdale utility late fee?

The July 1, 2026 Master Fee Schedule lists a $25 monthly late fee when an account is not brought current within 45 days after the end of the billing month. An older City FAQ still displays a superseded $5 amount.

6. Is there a fee for paying a Troutdale water bill online?

The older City bill-pay page calls Xpress Bill Pay a free service, but the current Master Fee Schedule says online credit and debit card transactions may be subject to a 3.5% electronic processing or technology fee. Check the live payment screen for the final fee before submitting.

7. How do I get Troutdale water turned back on after payment?

After completing the required online payment, call the utility clerk at 503-674-7232 to schedule restoration. The City says payment must be received by 4 p.m. for same-day restoration.

8. How do I start or stop Troutdale water service?

Use the City’s online Start Service or Stop Service form. You can also call 503-674-7225 for service-change help or to request a form by mail or fax.

9. Does Troutdale offer a sewer discount for seniors or disabled customers?

Yes. The current Master Fee Schedule says residential customers age 65 or older and customers receiving Social Security Disability benefits may qualify for a 50% reduction of the standard monthly sanitary sewer charge, subject to eligibility requirements.

10. What number do I call for a Troutdale water or sewer emergency after hours?

Call the City’s after-hours answering service at 503-251-4163 for a water or sewer emergency outside normal business hours or on a holiday. For Public Works assistance during business hours, call 503-674-3300.

Official-source verification

Official City of Troutdale Resources Reviewed

Online Bill Pay Xpress Bill Pay, autopay, paperless billing, pay-by-phone, restoration cutoff and support contacts. Master Fee Schedule July 1, 2026 utility rates, late fee, deposits, shutoff fees, online card fee and Police and Fire Services Fee. Start or Stop Service Online forms, City Hall cashier hours and service-change contact number. Start Service Form Required fields, applicant responsibility and electronic signature terms. Stop Service Form Account number, effective date, forwarding address and collection disclosures. Utility Rates and Discounts Sewer discount program details and general rate background. Public Works Water system responsibilities, billing and service phone numbers and emergency contact. Water Division Water quality, quantity, pressure services and after-hours emergency number. Water Quality 2025 Water Quality Report issued June 2026 and report-access information.
Verified August 7, 2026: Xpress Bill Pay requirements, autopay and paperless features, phone payment, restoration cutoff, billing and service phone numbers, City Hall address and cashier hours, July 1, 2026 water/sewer/stormwater rates, Police and Fire Services Fee, late fee, shutoff-related fees, senior/disability sewer discount, start/stop forms and after-hours emergency routing.

Water-Department.org is an independent informational website. It is not the City of Troutdale, Xpress Bill Pay or the Troutdale Public Works Department. Official payments, balances, service changes, discount approvals, restoration and emergency reports must be handled through the responsible official service.

Rates, payment processing fees, discount income limits, office hours and account rules can change. Confirm the final payment fee and account-specific amount on the live official system or with City Utility Billing before taking action.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper
8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.
All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.
No loginNo account number, email, service address or payment data is required.
Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Use gallons, CCF, HCF or units shown on your bill.

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Example: if usage is gallons, enter cost per gallon.

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

Water Department vs Payment Processor

  • Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
  • Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.

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