Spokane Water Bill: Pay Online, Phone Number, eBill, Mail, Drop Box, UHelp and Water Service Contacts
City of Spokane utility customers often need a safe payment link, the correct pay-by-phone number, the mail address, eBill setup help, UHelp assistance, or the right water department phone number for repairs and service questions. This guide brings the official Spokane Utility Billing and Water Department resources into one practical page.
Online eBill
Create or sign in to a My Spokane account to access eBill, statements, charges and online payments.
Pay by phone
Use 844-739-0180 with your recent bill, account number and payment method ready.
Mail payment
Mail payments to Utility Billing, Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201.
UHelp
Low-income households may receive one-time emergency assistance for City utility bills through UHelp/SNAP.
Main Official Spokane Water Bill Links
How to Pay Your Spokane Water Bill Online, by Phone, Mail, Drop Box or Pay Station
City of Spokane utility bills include water, wastewater, stormwater and solid waste collection. Payment options include eBill online payment, phone payment, ACH automatic payment, mail, drop boxes and pay stations.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online eBill | Create a My Spokane account and use eBill. New online account requests may take up to two business days for approval. | Open eBill sign in and keep your utility bill handy. |
| Pay by phone | Updated toll-free pay-by-phone service: 844-739-0180. | Have your recent bill, account number, card or bank details ready. |
| ACH automatic payment | Automatic payment from checking or savings can be set up through eBill or Utility Billing. | Confirm account verification and watch the first billing cycle closely. |
| Drop boxes | Drop boxes are for payment stub and check only when there is no past-due balance. Do not place cash in a drop box. | Use City Hall external drop box, Avista Utilities or listed Yoke’s Foods location if appropriate. |
| Pay stations | Pay stations can accept payment only if you have the original green and white utility bill. | Use My Spokane Customer Service Desk or listed Yoke’s Foods pay stations. |
| By mail | Utility Billing, Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201. | Include payment stub or account details and mail early. |
My Spokane eBill: What You Can Do After Signing In
The City’s eBill service gives customers online access to account information and utility billing tools after the account is approved.
Current account info
The City says current account information is updated every 24 hours inside eBill.
Previous statements
Use statement history to compare usage, check charges and keep bill copies for records.
Online card payments
The City says online payments can be made free of charge using MasterCard, Visa, Discover or American Express.
Set Up ACH Automatic Payment for Spokane Utility Bills
Spokane customers can set up automatic electronic payments from checking or savings. This is often the best option for customers who want the bill paid on the due date without manually paying each month.
| ACH detail | Official guidance | Customer tip |
|---|---|---|
| How to enroll | Log in to eBill, create a My Spokane account, or contact Utility Billing at 311 / 509-755-CITY. | Keep your bank account and routing number ready. |
| When it starts | After checking or savings account information is verified, automatic payments begin with the next billing cycle. | Pay manually until you confirm ACH has started. |
| Payment date | Payment is deducted from your bank account on the bill due date. | Make sure funds are available before the due date. |
| Returned payment | If your financial institution returns payment, additional charges or fees may be billed. | Update bank details before account changes or closures. |
Spokane UHelp, Senior & Disabled Credit and Payment Plans
If your Spokane utility bill is difficult to pay, ask for help early. The City lists UHelp assistance, interest-free payment plans and senior/disabled credit resources.
| Help option | Official detail | Best next step |
|---|---|---|
| UHelp Program | One-time emergency financial assistance for low-income households to help pay City utility bills, including water, wastewater, stormwater and garbage. | Call Spokane Neighborhood Action Partners at 509-456-SNAP. |
| Utility donations | Customers can add $1, $5, $10 or more to a monthly utility bill to support UHelp. | Use the donation option on the City utility bill if you want to help others. |
| Interest-free payment plans | The City says customers can sign up for interest-free payment plans to help get caught up. | Call 311 or 509-755-2489 and ask about your account options. |
| Senior & Disabled Credit | Public assistance listings describe a credit for qualified City of Spokane utility customers who meet eligibility rules. | Dial 311 or ask Utility Billing about the current application process. |
Spokane Water Department Phone Numbers for Repairs, Meter, Tap and Billing Issues
Not every water issue is a billing issue. Use the Water Department contact list when you need repairs, meter/tap help, Water Wise Spokane, utility locates or cross-connection information.
| Need | Official contact | Use it for |
|---|---|---|
| 24-hour water information | 509-625-7800 | Water Department information and general water contact routing. |
| Water Department administration | 914 E North Foothills Dr, Spokane, WA 99207 | Water Department office contact and administration. |
| Repairs | 509-625-7825 | Water repair issues and repair-related routing. |
| Water tap / meter application | 509-625-6300 | Water tap and meter application questions. |
| Billing / new accounts / shut-offs / turn-on | 311 or 509-755-CITY (2489) | Account, billing and service-status questions. |
| Utility locates | 811 or 1-800-424-5555 | Call before you dig. |
Why a Spokane Water Bill May Be Higher Than Expected
Spokane bills can include water, wastewater, stormwater and solid waste charges, so a high bill is not always only a water-use problem. Review each line item, usage, rate changes, prior balance and payment history before assuming there is a mistake.
| High-bill clue | Possible reason | What to check first |
|---|---|---|
| Usage rises in summer | Outdoor watering, garden use, irrigation or hose use. | Review Water Wise Spokane and adjust watering habits. |
| Bill includes more than water | Utility bill also includes wastewater, stormwater and solid waste. | Check every charge category before calling. |
| Payment not reflected | Posting delay, mailed payment timing or wrong account detail. | Check eBill, keep confirmation, then call Utility Billing if needed. |
| Possible leak | Running toilet, irrigation leak, faucet leak or underground issue. | Check toilets, hose bibs, irrigation heads and damp areas around the property. |
Spokane Utility Billing Phone Number, Email, Address and Map
Use these official details for Spokane water bill payment, eBill setup, account questions, mail payments, past-due accounts, ACH help, UHelp questions and billing support.
Utility Billing
Phone: Dial 311 inside Spokane or 509-755-CITY (2489) outside city limits.
Phone hours: 7:00 AM to 6:00 PM.
Email: ubill@spokanecity.org
Office: Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201
Office hours: Monday to Friday, 8:00 AM to 5:00 PM.
Water Department
Water Department Administration: 914 E North Foothills Dr, Spokane, WA 99207
Office hours: Monday to Friday, 8:00 AM to 4:00 PM.
Phone: 509-625-7800
Email: waterinfo@spokanecity.org
Map shows Spokane City Hall at 808 W Spokane Falls Blvd, Spokane, WA 99201. For online payment, use the official My Spokane eBill route.
Common Spokane Water Bill Mistakes That Cause Delays or Account Problems
Most issues can be avoided by using official links, allowing time for eBill approval, avoiding drop boxes for past-due balances, and calling the right number for billing versus repairs.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Waiting until due date to create eBill | New eBill account requests may take up to two business days. | Create your account before the bill is urgent. |
| Using drop box for past-due balance | The City says past-due accounts should be paid at My Spokane counter. | Go to the first-floor City Hall My Spokane counter if past due. |
| Putting cash in a drop box | The City says not to put cash in drop boxes. | Use check/payment stub or pay in person as appropriate. |
| Using unofficial pay stations | Other retailers may accept payments but may not be official City pay stations. | Use listed official City payment options and pay stations only. |
| Calling repair number for billing | Billing and repair issues route to different teams. | Call 311 for billing; call 509-625-7825 for repairs. |
Spokane Water Bill FAQs
These answers cover common searches about Spokane eBill, pay-by-phone, mail address, drop boxes, pay stations, ACH automatic payment, UHelp assistance, water contacts and high bills.
QHow do I pay my Spokane water bill online?
Use the City of Spokane eBill service through My Spokane. You need to create or sign in to a City account and keep a copy of your utility bill nearby for setup.
QHow long does Spokane eBill account approval take?
The City says online account requests are approved and made available within two business days. If you do not receive confirmation within two business days, email ubill@spokanecity.org.
QWhat is the Spokane utility bill pay-by-phone number?
The City lists updated pay-by-phone service at 844-739-0180.
QWhat do I need to pay Spokane utility bill by phone?
Keep your most recent City utility bill, account number, card details or checking/savings account and routing number ready.
QWhat is Spokane Utility Billing phone number?
Dial 311 inside Spokane. From outside city limits, call 509-755-CITY or 509-755-2489.
QWhere do I mail my City of Spokane utility payment?
Mail payment to Utility Billing, Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201.
QWhere can I pay a Spokane utility bill in person?
The City lists My Spokane Customer Service Desk at Spokane City Hall, 808 W Spokane Falls Blvd, with Monday to Friday hours from 8:00 AM to 5:00 PM.
QCan I use a Spokane utility bill drop box?
Yes, but use drop boxes only if there is no past-due balance, include the payment stub and check, and do not place cash in a drop box.
QDoes Spokane offer ACH automatic payment?
Yes. You can set up automatic electronic payment from checking or savings through eBill or by contacting Utility Billing. Payments are deducted on the bill due date after verification.
QCan Spokane help if I cannot pay my utility bill?
Yes. The UHelp program provides one-time emergency financial assistance for low-income households to help pay City utility bills. Call Spokane Neighborhood Action Partners at 509-456-SNAP for program access information.
QWhat is UHelp in Spokane?
UHelp is a City of Spokane program funded by donations and a City match to help qualified low-income households pay City utility bills, including water, wastewater, stormwater and garbage collection.
QWho do I call for Spokane water repairs?
The City Water Department contact page lists Repairs at 509-625-7825.
QWho do I call for Spokane water billing, new accounts, shut-offs or turn-on?
Call 311 inside Spokane or 509-755-CITY (2489) outside city limits for billing, new accounts, shut-offs and turn-on routing.
QWhere is the Spokane Water Department?
Water Department Administration is listed at 914 E North Foothills Dr, Spokane, WA 99207, with office hours Monday to Friday, 8:00 AM to 4:00 PM.
QIs Water-Department.org the official City of Spokane website?
No. This is an independent guide. Official payments, account service, assistance, billing decisions, shut-off/turn-on routing and water repairs must be handled through the City of Spokane and its official resources.
Official Sources for Spokane Water Bill Customers
Use these official City resources for final confirmation before paying, registering for eBill, mailing a payment, setting up ACH, asking for assistance, reporting water service issues or checking water quality resources.
| Official source | Use it for | Open |
|---|---|---|
| Utility Billing | Billing overview, monthly utility bill information, assistance, payment plans and contact details. | Open Utility Billing |
| Payment Options | eBill, pay-by-phone, ACH, drop boxes, pay stations, mail address and billing contacts. | Open Payment Options |
| My Spokane eBill Sign In | Online utility billing, current account information, previous statements and online payments. | Open eBill sign in |
| UHelp Program | One-time emergency utility-bill assistance and utility donation information. | Open UHelp |
| Water Department Contact | Water repairs, tap/meter applications, Water Wise Spokane, utility locates and water administration contacts. | Open water contacts |
| Utility Billing Rates | Utility rate information and rate-related resources. | Open rates |
| Water Quality | Official Spokane drinking water quality information. | Open water quality |
| Water Wise Spokane | Water conservation and practical ways to reduce usage. | Open Water Wise |