Shreveport Water Bill: Pay Online, Phone Payment, Mail, Payment Extension, SWAP Assistance and Leak Adjustment
Shreveport water and sewer customers often need more than a payment link. You may need the official online bill pay route, phone payment number, mailing address, extension text line, payment agreement rules, SWAP assistance, leak adjustment help or emergency water/sewer phone number. This guide puts those official Shreveport Water and Sewerage resources in one mobile-friendly place.
Pay online
Use the official Shreveport Water and Sewerage payment page or City Pay Your Water Bill page.
Pay by phone
Call 318-673-5510 and follow the IVR prompts. A $3.25 vendor convenience fee is listed.
Need more time?
Text 318-524-8794 to request a payment extension through the official city route.
Emergency
Call 318-673-7600 for 24-hour water or sewer emergency service.
Main Official Shreveport Water Bill Links
How to Pay Your Shreveport Water Bill Online, by Phone or Mail
Shreveport customers can use online bill pay, phone payment, mail payment and official account resources. For the safest experience, start from the official Shreveport Water and Sewerage payment page or the official City Pay Your Water Bill page.
| Payment route | Official detail | Practical action |
|---|---|---|
| Online bill pay | The official payment pages link customers to Online Bill Pay and My Water Account. | Start from Pay My Bill and verify account details. |
| Phone payment | Call 318-673-5510 and follow IVR prompts. A $3.25 vendor convenience fee is listed. | Have your account information and card details ready before calling. |
| Mail payment | Mail payments to City of Shreveport, P.O. Box 30065, ZIP Code 71153-0065. | Mail early and include account details from your bill. |
| Payment extension | The city lists extension requests by text at 318-524-8794. | Text early, save all replies and confirm whether extension is approved. |
| Payment agreement | Call 318-673-5510. Agreements require 25% deposit and four equal payments of the remaining balance. | Ask for agreement terms before making a partial payment. |
Shreveport Water Bill Phone Payment: Number, Fee and IVR Steps
Phone payment is useful when you want to pay without logging into a web portal. The official Pay by Phone page says customers can pay anytime by calling 318-673-5510 and following the Interactive Voice Response system prompts.
| Phone payment detail | Official information | Why it matters |
|---|---|---|
| Phone number | 318-673-5510 | This is the official phone payment/customer service number shown by Shreveport Water and Sewerage. |
| System | Interactive Voice Response system. | Listen carefully and follow prompts for account lookup and payment. |
| Card details | The page says to have credit/debit card information available. | It prevents timeout or wrong payment entry during the call. |
| Convenience fee | $3.25 fee payable to the third-party vendor. | Your total cost may be higher than the water bill balance. |
Shreveport Payment Extension and Payment Agreement Options
If you cannot pay the full bill, act early. Shreveport Water and Sewerage lists two different options: payment extensions by text and payment agreements by phone. These are not the same, so choose the right route based on your situation.
| Option | Official detail | Best use |
|---|---|---|
| Payment extension | Request by texting 318-524-8794. | When you need short extra time and want to ask through the official text route. |
| Payment agreement | Request by calling 318-673-5510. | When there is a past-due balance and you need structured payments. |
| Agreement deposit | The official page says agreements require a 25% deposit of the total agreement amount. | Prepare money for the upfront deposit before calling. |
| Remaining balance | The remaining balance is split into four equal payments. | Ask for exact dates, amounts and consequences of missing a payment. |
Shreveport Water Assistance Program: SWAP Help for Water and Sewer Bills
The Shreveport Water Assistance Program, commonly called SWAP, is designed to help eligible households with water and sewer bill payments. The city says eligible applicants may receive assistance with water and sewer bills twice per year.
What SWAP helps with
SWAP is designed to aid eligible households with water and sewer bill payments when customers need assistance.
How often assistance may be available
The official payment assistance page says applicants may receive water and sewer bill assistance twice per year, subject to program rules and eligibility.
Shreveport High Water Bill and Leak Adjustment Review
If your water bill jumped because of a plumbing leak, Shreveport Water and Sewerage says customers may be eligible for a leak adjustment review. Do not ignore a high bill; fix the leak, document the repair and submit the official request as soon as possible.
| High-bill issue | Possible reason | First action |
|---|---|---|
| Bill suddenly increased | Running toilet, underground leak, irrigation leak or plumbing issue. | Check toilets, faucets, outdoor spigots, irrigation and wet ground. |
| Leak was repaired | Bill includes water lost before repair. | Gather repair proof and submit the leak adjustment form. |
| No obvious leak | Hidden leak, usage change or billing/meter question. | Call 318-673-5510 and ask how to review the account. |
| Emergency leak | Water line, sewer backup or urgent infrastructure issue. | Call 318-673-7600 for 24-hour emergency service. |
Shreveport Water and Sewerage Phone Number, Address, Emergency Line and Mail Payment
Use the right contact route depending on your issue. Billing, payment agreements and account questions use customer service. Water or sewer emergencies use the 24-hour emergency number.
Customer Service / billing
Phone: 318-673-5510
Address: 505 Travis Street, Suite 320, Shreveport, LA 71101
Use this for bill payment questions, phone payment, payment agreements and account help.
24-hour emergency
Emergency phone: 318-673-7600
Use this for urgent water or sewer emergencies that need dispatch or immediate routing.
| Need | Official detail | Use this when |
|---|---|---|
| Mail payment | City of Shreveport, P.O. Box 30065, ZIP Code 71153-0065 | You want to mail payment and have enough time for delivery/posting. |
| Payment extension | Text 318-524-8794 | You need more time and want to request extension through city text route. |
| Balance and due date check | Some city pages list 318-673-5463 for balance and due-date information. | You need to confirm balance or due date and the account tool is not enough. |
| Water or sewer emergency | 318-673-7600 | There is a water main, sewer backup, emergency leak or urgent public works/water issue. |
Map shows 505 Travis Street, Shreveport, LA 71101. For billing, use Suite 320 details listed on Shreveport Water and Sewerage pages; emergency services use the 24-hour phone number.
Common Shreveport Water Bill Mistakes That Cause Delays or Extra Stress
Most payment and billing problems can be reduced by using official links, saving receipts, asking for extensions early and documenting leaks before requesting an adjustment.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using random payment websites | Payment may be delayed, misdirected or include confusing third-party fees. | Start from shreveportlawater.gov or shreveportla.gov official pages. |
| Calling emergency line for normal billing | Emergency dispatch is for urgent water/sewer issues. | Use 318-673-5510 for customer service and billing questions. |
| Waiting too long for extension | Extension or agreement options may require timely action. | Text 318-524-8794 or call 318-673-5510 before the account becomes urgent. |
| Ignoring a plumbing leak | Leaks keep increasing usage and may complicate adjustment review. | Repair quickly, save proof and submit leak adjustment review. |
| Not saving confirmation | It is harder to prove payment, extension or repair later. | Save payment receipts, text replies, agreement terms and repair documents. |
| Mailing payment too close to due date | Mail delivery and posting can take time. | Use online/phone payment or call customer service if timing is urgent. |
Shreveport Water Bill FAQs
These answers cover common searches about Shreveport water bill payment, phone number, payment extension, payment agreement, SWAP assistance, mail payment, leak adjustment and emergency service.
QHow do I pay my Shreveport water bill online?
Use the official Shreveport Water and Sewerage payment page or the City of Shreveport Pay Your Water Bill page. Choose Online Bill Pay or My Water Account and verify your account details before paying.
QWhat is the Shreveport water bill customer service number?
Shreveport Water and Sewerage lists customer service at 318-673-5510. This number is also listed for phone payment and payment agreement requests.
QCan I pay my Shreveport water bill by phone?
Yes. Call 318-673-5510 and follow the IVR prompts. The official Pay by Phone page says to have credit/debit card information available.
QIs there a Shreveport phone payment fee?
Yes. The official Pay by Phone page says a $3.25 convenience fee is added and payable to the third-party vendor.
QWhere do I mail my Shreveport water bill payment?
The City Pay Your Water Bill page lists mail payments to City of Shreveport, P.O. Box 30065, ZIP Code 71153-0065.
QHow do I request a Shreveport water bill payment extension?
The city lists payment extension requests by text at 318-524-8794. Text early and save the confirmation or reply you receive.
QCan I get a payment agreement for a past-due Shreveport water bill?
Yes. The official payment options page says payment agreements may be requested by calling 318-673-5510. They require a 25% deposit of the total agreement amount and four equal payments of the remaining balance.
QWhat is the Shreveport Water Assistance Program?
The Shreveport Water Assistance Program, or SWAP, is designed to help eligible households with water and sewer bill payments.
QHow often can eligible customers receive SWAP help?
The city’s SWAP page says applicants may receive assistance with water and sewer bills twice per year, subject to eligibility and program requirements.
QWho do I call for a Shreveport water or sewer emergency?
Call 318-673-7600 for 24-hour water or sewer emergency service.
QCan I request a leak adjustment for a high Shreveport water bill?
Yes. Shreveport Water and Sewerage says customers who experienced a high water bill due to a plumbing leak may be eligible for a leak adjustment review.
QWhere is Shreveport Water and Sewerage customer service located?
The official pages list Shreveport Water and Sewerage at 505 Travis Street, Suite 320, Shreveport, LA 71101.
QHow can I check my Shreveport water balance or due date?
Some official Shreveport Water and Sewerage pages list 318-673-5463 for checking water and sewer bill balances and due dates. You may also use My Water Account if available for your account.
QWhat should I do if my Shreveport water bill is suddenly high?
Check toilets, faucets, irrigation, outdoor spigots and wet ground for leaks. If a plumbing leak caused the high bill, review the official Water Leak Information page and submit the leak adjustment form if eligible.
QIs Water-Department.org the official Shreveport Water and Sewerage website?
No. This is an independent guide. Official payments, account decisions, extensions, agreements, SWAP help, leak adjustments and emergency reporting must be handled through official Shreveport Water and Sewerage resources.
Official Sources for Shreveport Water Bill Customers
Use these official resources for final confirmation before paying, requesting an extension, asking for SWAP help, submitting a leak adjustment or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| Shreveport Water & Sewerage | Official utility homepage, account access, water quality, bill payment, customer service and service options. | Open official site |
| Pay My Bill | Online payment, payment agreement, payment extension and SWAP overview. | Open payment options |
| Pay Your Water Bill | City payment page, online bill pay, mail payment address and extension text information. | Open city payment page |
| Pay by Phone | Phone payment number, IVR information and convenience fee details. | Open phone payment |
| Payment Assistance Options | Payment agreements, payment extension and SWAP assistance overview. | Open assistance options |
| SWAP Payment Assistance | Shreveport Water Assistance Program criteria and eligible household help. | Open SWAP page |
| Customer Service | Customer service contact and 24-hour emergency phone number. | Open customer service |
| Water Leak Information | High-bill plumbing leak information and leak adjustment review guidance. | Open leak info |
| Leak Adjustment Form | Submitting consideration for a leak adjustment. | Open adjustment form |
| Water & Sewerage Directory | Department contact details, emergency number and division routing. | Open directory |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.