Shreveport Water Bill Payment: Pay Online, Phone, Mail, Extension, SWAP Assistance and Leak Adjustment Help
Shreveport water customers usually need one of five things fast: pay the bill, confirm the phone number, request an extension, report payment after shutoff, or ask for help with a high bill. This guide keeps the official Shreveport Water & Sewerage payment options, customer service phone number, mail address, SWAP assistance, leak adjustment rules and emergency contact in one mobile-friendly place.
Pay online
Use the official payment route from Shreveport Water & Sewerage to make an online water bill payment.
Pay by phone
Call 318-673-5510 anytime and follow the IVR prompts. Have credit/debit card information ready.
Pay by mail
Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065.
Need help?
Check SWAP assistance, payment agreements and extension options before the account becomes urgent.
Main Official Shreveport Water Bill Payment Links
How to Pay Your Shreveport Water Bill Online, by Phone, Mail or In Person
Shreveport Water & Sewerage gives customers several payment routes. The best choice depends on whether you need instant online access, phone payment, mail payment, in-person help, or payment after nonpayment shutoff.
| Payment method | Official detail | Best customer action |
|---|---|---|
| Online payment | Shreveport links customers to an online payment option for water and sewerage bills. | Start from official Payment Options and open the online payment route. |
| Phone payment | Call 318-673-5510 anytime and follow the IVR prompts. A $3.25 third-party convenience fee is listed. | Have your account number and credit/debit card ready before calling. |
| Mail payment | Mail to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. | Include your account number on the check or money order. |
| In-person payment | Pay at Government Plaza, 505 Travis Street, Shreveport, LA 71101 with cash, check or money order. | Bring your bill or account number and keep your receipt. |
| CheckFree locations | Shreveport says customers may pay at CheckFree locations throughout the parish with any form of payment. | Confirm posting time and keep proof if the account is urgent. |
Payment Extension, Payment Agreement and Service Reconnection After Nonpayment Shutoff
If your Shreveport water service has been disconnected or your account is near shutoff, timing matters. The city’s payment page gives clear instructions for reporting payment and requesting extensions.
| Situation | Official route | Important action |
|---|---|---|
| Need payment extension | Text 318-524-8794. | Text early before the account becomes a shutoff problem. |
| Need payment agreement | Call 318-673-5510. | Payment agreements require a 25% deposit of the total agreement amount and four equal payments of the remaining balance. |
| Service disconnected for nonpayment | Pay by phone, online or in person, then report payment. | Call 318-673-5510 or text 318-524-8794 with the payment/receipt number. |
| Need same-day reconnection | Report payment by 1 PM. | Do not assume payment alone triggers same-day reconnection; report the payment as instructed. |
| Past-due hardship | SWAP, hardship assistance and Customer Service. | Ask about SWAP, hardship support or a payment agreement before shutoff. |
Shreveport Water Account Access, Billing Support, Start/Stop Service and Rates
Shreveport Water & Sewerage Customer Service handles account maintenance, new account setup, billing, payment collections, water meter reading, payment support and service order activity.
View your water account
Use the official account portal to check water account details, balance, service information or account activity where available.
Start, stop or transfer service
Customer Service links start new service and stop/transfer service resources for move-in, move-out or account changes.
Rates and AWC
Shreveport sewer charge may be affected by Average Winter Consumption, so review AWC if your sewer charge changed.
Shreveport Water Assistance Program: SWAP Credit, Eligibility and Hardship Help
The Shreveport Water Assistance Program, called SWAP, is designed to help eligible residential households with water and sewer bills. The program changed in 2024 and now includes a monthly bill credit for eligible customers.
| SWAP item | Official detail | What to prepare |
|---|---|---|
| Credit amount | Eligible residential customers may receive a 10% credit on current customer and usage charges. | Your water/sewer account details and proof of eligibility. |
| Benefit programs | SNAP, LaMoms or Medicaid enrollment may help qualify if the customer pays water/sewer charges at the residence. | Picture ID and proof of participation in the benefit program. |
| Income eligibility | Customers not receiving listed benefits may apply through the City’s partner if income meets eligibility guidelines. | Income proof and household details. |
| Apply through partner | The City says SWAP applications are taken through United Way of Northwest Louisiana. | Call 211 or use the official SWAP application route. |
| Hardship help | Exceptional hardship assistance may include extended payment plan or, in extraordinary cases, credit for a portion of an unpaid bill. | Contact Customer Service at 318-673-5510 and explain the hardship clearly. |
Shreveport High Water Bill and Leak Adjustment Review
If your Shreveport water bill increased suddenly, check for leaks before assuming the bill is wrong. Shreveport Water & Sewerage provides a formal leak adjustment review process for eligible customers.
| Leak adjustment rule | Official detail | Practical action |
|---|---|---|
| Formal request required | Customers must make a formal request and may submit an online application. | Start the request quickly after receiving the high bill. |
| Repair proof required | Proof can include plumber repair bill, plumbing supply receipt or owner/customer statement. | Repair the leak and keep all documentation. |
| Usage threshold | Water usage must be at least 100% above the average usage of the prior three months. | Compare your current bill with your prior three months. |
| Usage must return to normal | Consumption must return to normal before consideration. | Confirm the leak is fixed and usage is back down. |
| 30-day request timing | The adjustment must be requested within 30 days from the billing date. | Do not wait; submit the request quickly. |
| Payment still required | Customers must pay the bill in full or make payment arrangements while the form is being processed. | Call 318-673-5510 if you need an arrangement while review is pending. |
Shreveport 24-Hour Water or Sewer Emergency Number
Billing questions and emergency issues are different. For account payment, call customer service. For active water or sewer emergencies, use the emergency number.
| Issue | Official number | What to say |
|---|---|---|
| Water or sewer emergency | 318-673-7600 | Give the exact address, cross street, visible water/sewer issue and whether property or traffic is affected. |
| Water bill / payment issue | 318-673-5510 | Give account number, service address, payment confirmation or bill date. |
| Extension / report payment | 318-524-8794 | Text “Hello” and follow the prompts for extension or payment reporting. |
Shreveport Water Bill Phone Number, Office Address, Mailing Address and Map
Use these official Shreveport contacts for water bill payment, account support, reconnection after nonpayment, payment extension, SWAP assistance, high bill review and emergency reporting.
Customer Service / Payment
Phone: 318-673-5510
Office: Shreveport Water & Sewerage, 505 Travis Street, Suite 320, Shreveport, LA 71101
In person: Government Plaza, 505 Travis Street, Shreveport, LA 71101
Mail and emergency
Mail payments:
Shreveport Water & Sewerage Department
P.O. Box 30065
Shreveport, LA 71153-0065
Emergency: 318-673-7600
Extension / report payment text: 318-524-8794
Map shows Government Plaza / Shreveport Water & Sewerage office area at 505 Travis Street, Shreveport, LA 71101. For online payment, use official Shreveport Water & Sewerage payment resources.
Common Shreveport Water Bill Payment Mistakes That Cause Delays
Most payment problems can be avoided by using official payment links, including account numbers, reporting payment after shutoff and submitting leak-adjustment documents quickly.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payment may be delayed, misdirected or tied to third-party confusion. | Start from shreveportlawater.gov or shreveportla.gov. |
| Mailing payment without account number | Payment credit may be delayed or harder to match. | Write your account number on the check or money order. |
| Paying after shutoff but not reporting receipt | Same-day reconnection may not happen automatically. | Report the payment/receipt number by calling 318-673-5510 or texting 318-524-8794. |
| Waiting too long on leak adjustment | Shreveport’s leak adjustment request must be made within 30 days from the billing date. | Repair the leak, collect proof and submit the formal request quickly. |
| Calling billing for active emergencies | Water or sewer emergencies need faster routing. | Call 318-673-7600 for 24-hour water or sewer emergency service. |
Shreveport Water Bill Payment FAQs
These answers cover common searches about Shreveport water bill payment, phone number, payment extension, SWAP assistance, reconnection, high bills, leak adjustment and emergency contact.
QHow do I pay my Shreveport water bill online?
Use the official Shreveport Water & Sewerage Payment Options page or the City of Shreveport Online Payments page. From there, open the official water bill online payment route.
QWhat is the Shreveport water bill payment phone number?
Call 318-673-5510 anytime and follow the Interactive Voice Response prompts. Have your credit/debit card ready. The city lists a $3.25 convenience fee payable to the third-party vendor.
QWhere do I mail my Shreveport water bill payment?
Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on the check or money order.
QWhere can I pay a Shreveport water bill in person?
You may pay in person at Government Plaza, 505 Travis Street, Shreveport, LA 71101 with cash, check or money order.
QHow do I request a Shreveport water bill extension?
The city says customers may request a payment extension by texting 318-524-8794.
QWhat should I do after Shreveport water service is disconnected for nonpayment?
Make the payment by phone, online or in person. Then report the payment/receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report payment by 1 PM.
QDoes Shreveport offer payment agreements?
Yes. Shreveport says customers may request a payment agreement by calling 318-673-5510. Payment agreements require a 25% deposit and four equal payments of the remaining balance.
QDoes Shreveport offer water bill assistance?
Yes. The Shreveport Water Assistance Program, called SWAP, helps eligible residential households with water and sewer bills. Some hardship help may also be available through Customer Service.
QWho may qualify for Shreveport SWAP assistance?
The City says customers receiving SNAP, LaMoms or Medicaid may qualify if they are responsible for paying water and sewer charges at their residence. Some income-qualified customers may also apply through the City’s partner, United Way of Northwest Louisiana.
QCan I get a Shreveport leak adjustment for a high water bill?
Possibly. Shreveport Water & Sewerage says customers who experienced a high water bill due to a plumbing leak may be eligible for leak adjustment review if they formally request it, provide repair proof and meet usage/timing rules.
QWhat proof is needed for a Shreveport leak adjustment?
Proof may include a plumber’s repair bill, receipt from a plumbing supply store or an owner/customer statement. The leak must be repaired before the adjustment review can be considered.
QHow long do I have to request a Shreveport leak adjustment?
The adjustment must be requested within 30 days from the billing date. Do not wait if your high bill is connected to a repaired leak.
QWho do I call for a Shreveport water or sewer emergency?
Call 318-673-7600 for 24-hour water or sewer emergency service.
QWhat is Shreveport Water & Sewerage office address?
Shreveport Water & Sewerage lists 505 Travis Street, Suite 320, Shreveport, LA 71101. The emergency directory also lists 505 Travis Street, Suite 580 for Water & Sewerage administration.
QIs Water-Department.org the official Shreveport Water & Sewerage website?
No. This is an independent guide. Official payments, account service, assistance, extensions, reconnection, leak adjustments and emergency reporting must be handled through Shreveport Water & Sewerage and official City of Shreveport resources.
Official Sources for Shreveport Water Bill Payment Customers
Use these official resources for final confirmation before paying, requesting an extension, applying for assistance, reporting payment after shutoff, asking for a leak adjustment or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| Shreveport Water & Sewerage | Main water/sewer site, account links, water quality, payments, customer service and issue reporting. | Open official site |
| Payment Options | Online payment, phone payment, mail payment, in-person payment, CheckFree locations, extension, reconnection and SWAP links. | Open payment options |
| Online Payments | City payment page, water/sewerage online payment and extension text number. | Open online payments |
| View My Water Account | Water account access, account review and customer account tools. | Open account portal |
| Pay by Phone | IVR phone payment number, third-party convenience fee and payment phone route. | Open phone payment |
| Pay by Mail | Payment mailing address and account-number instruction. | Open mail payment |
| Customer Service | Account maintenance, new account setup, billing, payment collections, start/stop service, rates and leak resources. | Open customer service |
| Payment Assistance | SWAP, hardship help, community partners and assistance requirements. | Open assistance |
| Water Leak Information | Leak diagnosis, leak adjustment eligibility, repair proof and adjustment timing rules. | Open leak information |
| Water & Sewerage Directory | 24-hour water/sewer emergency number, department address and business hours. | Open directory |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.