Redlands Water Bill: Pay Online, RedConnect Login, Phone Number, AutoPay, Kiosk and High-Bill Help
City of Redlands utility customers usually need a safe payment link, RedConnect login, phone payment number, mailing address, kiosk location, AutoPay setup, start/stop service help or a clear answer for high water usage. This guide keeps the official Redlands municipal services billing resources in one mobile-friendly page.
Pay online
Use RedConnect or guest pay through InvoiceCloud from the official City of Redlands Utilities Customer Service page.
Pay by phone
Call InvoiceCloud at 855-718-1514 with your utility account number ready. The City lists this as no-fee phone payment.
24/7 kiosk
A no-fee payment kiosk is available at 35 Cajon St., Redlands, CA 92373, by Suite 15B.
High usage
If current usage is higher than previous history, the City can review consumption and prepare a reread/leak-check work order.
Main Official Redlands Water Bill Links
How to Pay Your Redlands Water Bill Online, by Phone, Kiosk, Drop Box or Mail
Redlands bills municipal services together, including water and other city services. Use the official Utilities Customer Service page or RedConnect portal before entering account or card details.
| Payment method | Official detail | Practical action |
|---|---|---|
| RedConnect online account | View/pay bills, review water usage, billing history, payment history, service order history and e-bill options. | Open RedConnect and keep your latest bill handy. |
| Guest online payment | InvoiceCloud accepts card, debit, ACH/EFT, GooglePay, ApplePay and e-checks up to $125,000 with no service fees. | Start from the City payment page and have property address and account number ready. |
| Pay by phone | Call InvoiceCloud at 855-718-1514 with no service fees. | Call 855-718-1514 and follow the prompts. |
| 24/7 kiosk | Kiosk at 35 Cajon St., Redlands CA 92373, by Suite 15B. Cash, check and credit/debit accepted; no change for cash payments. | Use kiosk if you want an in-person self-service payment route. |
| Drop box | Drop box outside Revenue Division, Suite 15-B. Cash is not accepted in the drop box. | Use check, money order or cashier’s check only; include account details. |
| Mail payment | Mail payment to P.O. Box 6903, Redlands, CA 92375. | Mail early and include account number to avoid posting delays. |
RedConnect: Redlands Water Bill Login, Usage History, E-Bill and Payment History
RedConnect is the City of Redlands online municipal services account portal. It is the best option if you want more than one-time payment because it gives account tools that help with billing questions and high-usage review.
View and print bills
RedConnect lets customers view or print bill copies, check account balance and access municipal service account information 24/7.
Review water usage
Use usage history to compare water consumption before calling about a high bill or possible leak.
Go paperless and AutoPay
Customers can sign up for e-bill notifications and automatic debit payment options through RedConnect.
Redlands Water Bill AutoPay and Automatic Payment Programs
The City lists two free automatic payment program options. AutoPay is helpful if you want to avoid missed due dates, but you should still review bills for unusual usage or leaks.
| AutoPay option | How it works | Best for |
|---|---|---|
| Bi-monthly automatic payment | The full amount due is drafted on the bill due date through InvoiceCloud. | Customers who want one full payment per billing cycle. |
| Monthly in-advance automatic program | First draft covers the full amount due; second draft 28 days later covers half of current charges. | Customers who prefer monthly-style budgeting. |
| Online enrollment | Log in to RedConnect, choose Payment Options, then Set-up automatic payments. | Fastest option for users who already manage bills online. |
| Form enrollment | Complete ACH authorization with voided check or savings withdrawal slip. | Customers who prefer paper or assisted setup. |
Start or Stop Redlands Water, Sewer, Trash and Municipal Utility Service
The City of Redlands municipal services bill can include water, sewer, solid waste, street cleaning and household hazardous waste charges, depending on location and service eligibility.
| Service issue | Official detail | Practical action |
|---|---|---|
| Start water/sewer/trash service | The City requires a prepayment from customers who have not established credit. | Call 909-798-7516 or use official new-service links from RedConnect. |
| Prepayment amount | Prepayment is based on three times the average or estimated monthly charges for the premise. | Ask Customer Service for the exact amount before move-in. |
| Established credit | Established credit means one year of service with satisfactory payment record. | Pay on or before due dates so the prepayment can be credited/refunded as applicable. |
| Close an account | The FAQ says an account can be closed after verifying account information and providing a forwarding address. | Have account details and forwarding address ready before calling. |
What to Do If Your Redlands Water Usage Seems Too High
The City FAQ says if water usage seems too high, staff can review previous consumption history. If the current meter read is higher than the previous three years, a work order can be prepared to reread the meter and check your service for leaks.
| High-bill clue | Possible cause | First action |
|---|---|---|
| Usage higher than normal | Outdoor watering, larger yard use, irrigation, pool filling or leak. | Check RedConnect usage history and call 909-798-7516 for review. |
| Meter read looks wrong | Reading concern or meter access misunderstanding. | Ask Customer Service if a reread/service check work order is appropriate. |
| Leak inside property | Customer-side leak after the meter, running toilet or broken private line. | Property owner is responsible for customer-side leaks; repair quickly. |
| Leak in meter box not customer side | City-side issue within meter box. | Contact City Customer Service to request review. |
Emergency Water Shutoff and Customer-Side Leak Help in Redlands
If a pipe is leaking inside your home and you cannot locate the shutoff valve, the FAQ gives practical guidance and emergency routing.
After-hours emergency shutoff
The City FAQ says to contact Redlands Police Department at 909-798-7681 for emergency turn-off after business hours, on weekends or holidays.
Business-hour water shutoff
City water crews are available during posted weekday water service hours to turn water on/off so repairs can be made.
Redlands Water Bill Phone Number, Email, Office, Mail and Kiosk Address
Use these official contacts for water billing, account login, bill copies, payment questions, extensions, high-usage review, start/stop service and emergency water shutoff routing.
| Need | Official contact | Use this for |
|---|---|---|
| Water customer service | 909-798-7516 | Water billing, account help, RedConnect access, high usage, service questions. |
| Customer service email | mudcustomerservice@cityofredlands.org | Non-urgent billing/account support. |
| Phone payment | 855-718-1514 | InvoiceCloud no-fee phone payment. |
| Office / kiosk | 35 Cajon St, Suite 15A / 15B, Redlands, CA 92373 | Customer Service office, kiosk and drop box area. |
| Payment mail | P.O. Box 6903, Redlands, CA 92375 | Mailed utility bill payments. |
| Other correspondence | P.O. Box 3005, Redlands, CA 92373 | General utility correspondence and forms. |
| After-hours emergency turnoff | 909-798-7681 | Emergency water shutoff after business hours, weekends or holidays. |
Map shows City of Redlands Utilities Customer Service at 35 Cajon St, Redlands, CA 92373. The payment kiosk is located by Suite 15B, and Customer Service address is Suite 15A.
Common Redlands Water Bill Mistakes That Cause Payment or Service Delays
Most Redlands water bill problems can be avoided by using official payment links, keeping account details ready, checking usage early and calling before the account becomes urgent.
| Mistake | Why it causes trouble | Better action |
|---|---|---|
| Using unofficial bill-pay websites | Payment may be delayed, misdirected or involve unnecessary third-party confusion. | Start from redlands.gov or myredconnectaccount.org. |
| Depending on private online banking close to due date | The City says bank payments can take up to five business days to apply. | Use RedConnect, InvoiceCloud phone pay or kiosk if timing is urgent. |
| Putting cash in the drop box | The City says cash is not accepted in the drop box. | Use kiosk for cash or use check/money order/cashier’s check in drop box. |
| Ignoring high usage | Customer-side leaks can keep increasing the bill. | Check RedConnect usage history and call Customer Service for review. |
| Waiting to start service | Prepayment must be received before service starts for customers without established credit. | Start the application and ask about prepayment early. |
Redlands Water Bill FAQs
These answers cover common searches about City of Redlands water bill payment, RedConnect login, phone payment, AutoPay, mail payment, high usage, start/stop service and customer service contacts.
QHow do I pay my Redlands water bill online?
Use the official City of Redlands Utilities Customer Service page or RedConnect account portal. RedConnect allows customers to view and pay bills, review payment history, analyze water usage and manage account settings.
QWhat is RedConnect?
RedConnect is the City of Redlands online municipal services account portal. It lets customers view bills, pay online, review water usage history, check billing/payment history, sign up for e-bill and manage automatic payments.
QWhat is the Redlands water customer service phone number?
The RedConnect portal lists Water Customer Service at 909-798-7516.
QCan I pay my Redlands water bill by phone?
Yes. The City says customers can pay through InvoiceCloud by calling 855-718-1514. Have your utility account number ready.
QDoes Redlands charge service fees for online or phone utility payments?
The City describes RedConnect/InvoiceCloud online payment, guest payment, phone payment and kiosk payment as no-fee payment options.
QWhere is the Redlands water bill payment kiosk?
The City says the 24/7 payment kiosk is at 35 Cajon St., Redlands, CA 92373, by Suite 15B. It accepts cash, check and credit/debit cards, but cash payments do not give change.
QCan I put cash in the Redlands drop box?
No. The City says cash is not accepted in the drop box. Use check, money order, cashier’s check or the kiosk for cash payments.
QWhere do I mail my Redlands water bill payment?
The City lists the payment mailing address as P.O. Box 6903, Redlands, CA 92375. Include your account number and mail early.
QCan I enroll in AutoPay for Redlands water bills?
Yes. The City lists free automatic payment options through RedConnect and InvoiceCloud, including bi-monthly automatic payment and monthly in-advance automatic payment options.
QWhy is my Redlands water bill high?
Common reasons include outdoor watering, irrigation, larger landscape use, running toilets, customer-side leaks, meter read changes or actual use increasing. The City can review usage history and may prepare a work order for reread/leak check when appropriate.
QWill the City fix a leak on my property?
The City FAQ says the City repairs leaks within the meter box that are not on the customer’s side of the meter. Leaks on the customer’s side of the meter are the property owner’s responsibility.
QCan I request a payment extension for my Redlands municipal services bill?
The City FAQ says most of the time an extension can be accommodated when requested. Call Customer Service before the bill becomes urgent.
QWhat utilities are included on a City of Redlands municipal services bill?
The City FAQ says bills include water, sewer if connected, solid waste disposal except for some outside-city-limit areas, street cleaning and household hazardous waste disposal for customers inside city limits.
QWho do I call for after-hours emergency water shutoff?
The City FAQ says to contact Redlands Police Department at 909-798-7681 for emergency water turn-off after business hours, weekends or holidays.
QIs Water-Department.org the official City of Redlands website?
No. This is an independent guide. Official payments, account support, service requests, payment extensions and utility decisions must be handled through City of Redlands official resources.
Official Sources for Redlands Water Bill Customers
Use these official resources for final confirmation before paying, registering, starting service, requesting an extension, checking high usage or contacting customer service.
| Official source | Use it for | Open |
|---|---|---|
| Utilities Customer Service | Payment methods, RedConnect, InvoiceCloud, kiosk, drop box, mail, AutoPay, start/stop service and billing assistance. | Open Customer Service |
| RedConnect Account Login | Account login, Quick Pay, bill payment, usage history, transaction history and account profile tools. | Open RedConnect |
| Online Services | City quick link to RedConnect and online utility bill services. | Open Online Services |
| Utilities Customer Service FAQ | High usage, payment extension, prepayment, returned checks, mailing address, leak responsibility and emergency shutoff guidance. | Open FAQ |
| Start/Stop Service Info | Utility service start/stop information and related city utility billing routing. | Open service info |
| Municipal Utilities and Engineering | Municipal utilities department context, water/wastewater planning and infrastructure resources. | Open department resource |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.