New Jersey American Water Bill Pay: MyWater Login, Phone Payment, Mail, Auto Pay, Paperless Billing and Assistance
New Jersey American Water customers usually need one of five things: pay the bill online, log in to MyWater, call customer service, mail a payment, or request help before a balance becomes harder to manage. This guide gives you the official NJAW bill payment links, phone numbers, mail address, assistance programs, leak-check steps and account tools in one practical, mobile-friendly page.
MyWater login
Use MyWater to view and pay bills, check balance, track usage, set Auto Pay and go paperless.
Pay by phone
Call 1-855-748-6066 and keep your 16-digit account number from your bill ready.
Mail payment
Mail payment and stub to New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331.
Bill assistance
H2O Grants and Discounts are administered by NJShares for eligible customers.
Main Official New Jersey American Water Bill Pay Links
How to Pay Your New Jersey American Water Bill
New Jersey American Water customers can pay online through MyWater, by phone, by mail and through in-person payment-location options. Online MyWater is the best option if you also want Auto Pay, Paperless Billing, alerts and water-use tracking.
| Payment method | Official detail | Best customer action |
|---|---|---|
| MyWater online | View and pay bill, check balance, track water use, update contact info, receive alerts, set Auto Pay and Paperless Billing. | Log in to MyWater or register with your account details. |
| Pay by phone | Call 1-855-748-6066 for card or electronic check payments. | Keep your 16-digit account number from your bill ready. |
| Pay by mail | Mail payment with stub to New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. | Do not send cash, staples or paper clips. Mail early enough for processing. |
| Pay in person | Billing page provides in-person payment location information. | Check official location availability before visiting. |
| Third-party bill copy | NJAW can send bills and notices to a third party like a relative, trustee or social service organization. | Add a third-party in MyWater or contact customer service. |
What You Can Do Inside MyWater
MyWater is the main online account portal for American Water customers. It is useful for more than just one-time bill payment because it gives you account history, usage tools and communication settings.
Pay and check balance
Use MyWater to pay your current bill, check account balance and review account activity before calling support.
Auto Pay and paperless
Enroll in Auto Pay to avoid missing due dates and Paperless Billing to receive bill information electronically.
Track usage and alerts
Monitor water use and sign up for emergency and non-urgent alerts by email, phone and text.
New Jersey American Water Phone Numbers for Payment, Customer Service, Emergencies and Spanish Support
Use the right number based on your need. Payment-only calls use the pay-by-phone number. Billing questions, emergency reporting and account help use the main customer service number.
| Need | Official number | Use this for |
|---|---|---|
| Customer service | 1-800-272-1325 | Billing questions, account issues, service questions and support. |
| Emergency reporting | 1-800-272-1325 | Water emergencies, available 24/7. |
| Pay by phone | 1-855-748-6066 | Payment by credit card, debit card or electronic check. |
| Spanish assistance | 1-877-909-2666 | Spanish-language assistance listed by NJAW customer service resources. |
| Payment assistance | 1-877-652-9426 | NJShares / H2O Grants and Discounts eligibility questions. |
New Jersey American Water Bill Assistance: H2O Grants, Discounts, NJShares and Payment Plans
If your water or wastewater bill is becoming difficult to pay, contact help early. New Jersey American Water points customers to payment plans and customer assistance programs, including H2O Grants and Discounts administered by NJShares.
| Assistance option | Official detail | Best next step |
|---|---|---|
| H2O Grants and Discounts | Administered by NJShares, an independent nonprofit helping customers pay utility bills. | Call NJShares at 1-877-652-9426. |
| Payment plan | NJAW says customer service representatives can work with customers on a plan to pay the balance over time. | Call 1-800-272-1325 before the account becomes more urgent. |
| Third-party notices | Bills, reminder notices, past-due notices and shutoff notices can be sent to a third party. | Set up a trusted relative, trustee or agency in MyWater or by calling customer service. |
| Rate and affordability review | NJAW rates page points customers to payment assistance and customer assistance programs. | Review the rates and assistance pages before assuming no help is available. |
High New Jersey American Water Bill? Check Usage, Leaks and Running Fixtures First
A high bill can come from actual water use, a leaking toilet, irrigation, outdoor hose use, plumbing leaks, a prior balance, rate changes or usage changes. MyWater usage tracking and NJAW leak-detection guidance are useful first checks.
| High-bill clue | Possible cause | What to check first |
|---|---|---|
| Usage suddenly increased | Running toilet, faucet leak, service line leak, irrigation or seasonal outdoor use. | Check MyWater usage history and inspect fixtures. |
| Water sound continues | Possible outside service leak or fixture leak. | Follow NJAW leak-detection guidance and close the main shutoff if safe. |
| Bill high after vacation | Toilet leak, irrigation timer, humidifier or unnoticed appliance leak. | Review usage dates and inspect toilets, irrigation, water heater and outdoor lines. |
| Payment dispute | Payment timing, wrong account details or old balance. | Use MyWater payment history and call 1-800-272-1325 if needed. |
Start or Stop Service, Alerts, Paperless Billing and Account Updates
MyWater is also used for more than bill payment. New Jersey American Water customers can manage service-related account tasks, contact information and alert preferences online.
Start or stop service
NJAW’s MyWater section says customers can turn service on/off through online account tools where available.
Emergency and non-urgent alerts
MyWater lets customers sign up for alerts by email, phone and text so important account or service notices are easier to catch.
Update contact information
Keep email, phone and mailing information current so bills, notices and emergency alerts reach the right person.
Common New Jersey American Water Bill Pay Mistakes That Cause Delays
Most billing problems can be avoided by using official links, confirming your account number, saving payment proof and asking for help before a past-due balance becomes more serious.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial bill-pay links | Payment can be delayed, misdirected or connected to unnecessary third-party fees. | Start from amwater.com/njaw or login.amwater.com. |
| Calling pay-by-phone for account disputes | The pay-by-phone line is mainly for payment, not detailed account review. | Call 1-800-272-1325 for billing questions. |
| Mailing without the payment stub | Payment may be harder to match to your account. | Include your stub or clearly write account details on payment. |
| Ignoring high usage | Small leaks can continue wasting water every day. | Check MyWater usage and inspect fixtures quickly. |
| Waiting too long for assistance | Assistance and payment plans may need review. | Call NJAW or NJShares as soon as payment stress begins. |
New Jersey American Water Bill Pay FAQs
These answers cover common searches about MyWater login, online bill pay, phone payment, mail payment, Auto Pay, Paperless Billing, assistance, emergencies, account lookup and high-water-bill checks.
QHow do I pay my New Jersey American Water bill online?
Use the official MyWater portal. MyWater lets customers view and pay bills, enroll in Auto Pay and Paperless Billing, check account balance, update contact information, receive alerts and track water use.
QWhat is the official MyWater login for New Jersey American Water?
The official login is the American Water MyWater portal at login.amwater.com. You can also access it from the New Jersey American Water website.
QWhat is the New Jersey American Water customer service phone number?
New Jersey American Water lists customer service at 1-800-272-1325. For non-emergencies, customer service is listed Monday through Friday from 7 AM to 7 PM. Emergencies are handled 24/7.
QWhat is the New Jersey American Water pay-by-phone number?
The official pay-by-phone number is 1-855-748-6066. Keep your account number from the bill ready before calling.
QWhere do I mail my New Jersey American Water bill payment?
Mail payment with payment stub to New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. The official billing page says not to send cash, staples or paper clips.
QCan I pay New Jersey American Water with Auto Pay?
Yes. You can enroll in Auto Pay through MyWater so your bill is paid automatically each billing cycle.
QCan I use Paperless Billing with New Jersey American Water?
Yes. MyWater lets customers enroll in Paperless Billing and manage online alerts and contact preferences.
QHow do I find my New Jersey American Water account number?
Use the official MyWater account number lookup tool or check the account number shown on your latest New Jersey American Water bill.
QCan I get help paying my New Jersey American Water bill?
Yes. New Jersey American Water points customers to H2O Grants and Discounts administered by NJShares. Call NJShares at 1-877-652-9426 to ask about eligibility.
QCan New Jersey American Water set up a payment plan?
New Jersey American Water says customer service representatives can work with customers on a plan to pay a balance over time. Call 1-800-272-1325 for account-specific help.
QCan a relative or agency receive my New Jersey American Water notices?
Yes. NJAW says a third party, such as a relative, trustee or social service organization, can receive bill copies and notices. Add the third party through MyWater or customer service.
QWhat should I do if my NJ American Water bill is high?
Check MyWater usage history, inspect toilets and fixtures, look for leaks and review New Jersey American Water leak-detection resources. If you need account review, call customer service.
QWho do I call for a New Jersey American Water emergency?
Call 1-800-272-1325. New Jersey American Water says emergency support is available 24/7 because water emergencies do not keep business hours.
QIs Water-Department.org the official New Jersey American Water website?
No. This is an independent guide. Official payments, account changes, service requests, emergency reporting and assistance decisions must be handled through New Jersey American Water and official American Water resources.
Official Sources for New Jersey American Water Bill Pay Customers
Use these official resources for final confirmation before paying, calling, mailing payment, enrolling in Auto Pay, asking for assistance or checking high water usage.
| Official source | Use it for | Open |
|---|---|---|
| New Jersey American Water | Official state utility homepage, MyWater access, bill payment, contact, start/stop service and alerts. | Open NJAW home |
| MyWater Login | Online bill payment, Auto Pay, Paperless Billing, account balance, usage tracking and alerts. | Open MyWater |
| Account Number Lookup | Finding your American Water account number when you cannot locate it. | Open lookup |
| Billing & Payment Info | Pay by phone, pay by mail, pay in person, third-party notices and billing guidance. | Open billing info |
| Contact Us | Customer service phone, pay-by-phone information and account support routing. | Open contact page |
| Payment Assistance | H2O Grants and Discounts, NJShares contact and assistance information. | Open assistance |
| Rates | Water/wastewater rates, payment assistance reminders and rate-related resources. | Open rates |
| Detecting Leaks | Leak detection guidance, high-usage checks and saving water/money. | Open leak help |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.