Minot Water Bill – Pay Online, Phone Number, Autopay, Mail, Drop Box & Water/Sewer Help

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City of Minot utility billing guide – verified August 7, 2026

Minot Utility Billing Login, One-Time Payment, 2026 Rates and Reconnection Help

Minot utility customers can view bills through Citizen Self Service, make a one-time payment through the City-linked Paymentus route, pay by phone 24 hours a day, use autopay, mail a payment, visit City Hall or use approved drop boxes.

This guide explains which online system to use, what customer and account numbers are needed, current 2026 water and sewer rates, delinquent turn-on fees, high-bill checks, frozen-meter support and the correct billing or after-hours phone number.

View Bill and Account Make One-Time Payment Billing and Phone Pay After-Hours Utility Help
Independent guide. Water-Department.org is not the City of Minot and does not collect utility account or payment information.
Utility Billing 701-857-4777
Mon-Fri, 7:30 a.m.-4 p.m.
Phone Payment 701-857-4777
Automated service 24/7
Water and Sewer 701-857-4150
Meter, sewer and field issues
After Hours 701-852-0111
Utility emergencies
Billing Office 10 3rd Ave SW
Minot, ND 58701
2026 Residential Water $11.10 flat + $3.86
per 100 cubic feet
Two online systems, two different jobs

Citizen Self Service or Paymentus: Which Minot Water Bill Portal Should You Use?

ACCOUNT MANAGEMENT

Use Citizen Self Service

Use this City portal when you want to register, sign in, view bills, review payment history, manage bill-delivery preferences, link multiple utility accounts or manage EFT bank draft.

Registration detail: The City guide says you link a utility account using the utility billing account number as the Account ID and the customer number as the CID. Both appear on the bill.

Open Citizen Self Service
PAYMENT

Use Paymentus

Use the City-linked Paymentus route for a one-time payment or to register a credit or debit card for recurring autopay.

One-time payment detail: The official instructions say to enter the customer number and account number with the dash between them, review the authorization terms and save the emailed confirmation.

Open the City-linked Paymentus payment page
Do not confuse the City website login with the utility account login. The general CivicPlus website account is not the same as Citizen Self Service utility billing access.

Choose the Minot Utility Bill Task You Need

Pay now Use Paymentus for one-time payment or call the 24/7 IVR at 701-857-4777.
Check balance or due date Use Citizen Self Service or call 701-857-4777 and follow the automated prompts.
Set autopay Choose credit-card autopay through Paymentus or EFT bank draft through Citizen Self Service.
Restore disconnected service Pay by an accepted delinquent-account method, then contact Customer Services to schedule reconnection.
Check a high bill or frozen meter Review usage and call Water/Sewer at 701-857-4150 for meter leaks, installation or frozen-meter issues.
Move or change service Call Utility Billing at 701-857-4777 for the current account-change requirements before the move date.

Jump to the Minot Water Bill Answer You Need

Official one-time payment workflow

How to Make a One-Time Minot Water Bill Payment Online

Open the City-linked Paymentus route. The official Minot online-payment page links customers to Paymentus for one-time utility payments.
Choose Pay Now. The City guide identifies Pay Now as the starting option for a one-time payment.
Enter the customer and account numbers. Use the numbers shown on the utility bill and include the dash between the customer number and account number when the payment screen requests the combined format.
Enter payment information. Complete the payment fields shown by the secure processor and continue to the review screen.
Review the authorization terms. Confirm the account, amount and payment information before selecting the authorization box and submitting.
Keep the confirmation. The City guide says Paymentus sends an email confirmation from billpay@paymentus.com. Keep it until the payment appears on the account.
Online fee check: The current City utility-billing page does not publish one universal customer convenience-fee amount. Review the live Paymentus authorization screen before submitting rather than relying on an older article or search snippet.
24-hour IVR route

How to Pay a Minot Utility Bill by Phone

Call 701-857-4777. The City’s IVR can provide the account balance and due date and can accept payment 24 hours a day.

Phone command Action What you need
0 Transfer to customer service Representatives are available Monday-Friday, 7:30 a.m.-4 p.m. Central.
1 Pay by credit card Customer number, account number and card information.
2 Pay by debit card Customer number, account number and debit-card information.
3 Pay by electronic check Customer number, account number and bank details requested by the IVR.
# End the call Use after completing or cancelling the transaction.
Before calling: Keep both the customer number and account number from the utility bill in front of you. The IVR requests both.
Online, phone, office, mail and drop box

Every Current City of Minot Utility Bill Payment Route

Payment route Official detail Best use
Citizen Self Service View bills, payment history, delivery preferences and EFT Ongoing account management
Paymentus one-time pay City-linked online payment route Paying without using account-management features
Phone 701-857-4777, automated 24/7 Payment, balance and due-date lookup
In person City Hall, 10 3rd Ave SW; Mon-Fri 7:30 a.m.-4 p.m., excluding holidays Payment plus billing help in the same visit
Mail City of Minot Water Billing Department, PO Box 5006, Minot ND 58702 Non-urgent payment sent well before the due date
Marketplace Foods drop boxes All Marketplace Foods locations; collected weekdays at 7:30 a.m., excluding holidays Local drop-off away from City Hall
City Hall drop boxes Drive-thru and lobby boxes; collected weekdays at 8 a.m., excluding holidays City Hall drop-off outside the billing window
Delinquent account exception: The City’s current Utility Billing page says delinquent-account payment is cash or credit card only. If service has been disconnected, do not assume a mailed or drop-box payment schedules reconnection.
Choose the recurring method you prefer

Minot Credit Card Autopay vs EFT Bank Draft

Credit or debit card autopay Register through the City-linked Paymentus autopay system, add the utility account using the customer number and account number, add the card and create the recurring schedule. The City guide says Paymentus emails confirmation of the autopay schedule.
EFT bank draft Citizen Self Service supports EFT bank draft. The current City guide says the utility bill is automatically deducted from the designated bank account on each bill due date and remains active until you stop it.
Changing banks or cards? Update the recurring method before the next due date. Keep a recent bill and the account/customer numbers available so you can verify that the correct utility account remains linked.
2026 adopted City budget rates

Minot Water, Sewer and Storm Sewer Rates for 2026

The City’s 2026 adopted budget shows no change from the 2025 water, sewer and storm-sewer rates listed below. These are monthly rate components; the exact bill also depends on consumption, meter category, sanitation service, prior balances and account-specific charges.

2026 residential charge Rate How it works
Water flat meter rate $11.10 Residential, duplex, triplex and four-plex base water charge.
Water usage $3.86 per 100 cubic feet Consumption charge added to the flat water rate.
MXU rate $2.00 Meter-reading communication component shown in the City’s rate table.
Residential sewer flat rate $8.15 Base sewer charge for residential through four-plex accounts.
Residential sewer usage $3.47 per 100 cubic feet Usage-based sewer charge.
Storm sewer maintenance $6.98 Storm sewer maintenance component.
Storm sewer development $5.54 Storm sewer development component.
Residential flood maintenance $2.00 Residential flood-maintenance rate listed in the 2026 budget.
Water flat
$11.10
Sewer flat
$8.15
Storm maintenance
$6.98
Storm development
$5.54
Worked example, not an account quote

What a 500 Cubic Foot Minot Residential Utility Bill Can Look Like

Five hundred cubic feet is about 3,740 gallons. Using the 2026 residential water, sewer and single-family storm charges, plus a 65-gallon garbage cart and recycling cart, the simple illustration below shows why a Minot utility bill can be much more than the water-use charge alone.

Example component Illustrative calculation Amount
Water $11.10 flat + 5 x $3.86 usage + $2 MXU $32.40
Sewer $8.15 flat + 5 x $3.47 usage $25.50
Storm sewer $6.98 maintenance + $5.54 development + $2 residential flood maintenance $14.52
65-gallon garbage plus recycling $17.50 cart + $2.50 recycling $20.00
Illustrative total Before prior balances, penalties or other account-specific items $92.42
Do not use $92.42 as a bill estimate for every property. Meter category, actual usage, cart size, service eligibility, commercial classifications and other account items can change the total. Use the live bill and current City rate schedule for the final amount.
Service already disconnected or at risk

Minot Delinquent Water Bill Reconnection Rules

Accepted delinquent payment The current City page says delinquent accounts must be paid by cash or credit card.
Normal-hours turn-on Contact Customer Services at 701-857-4777 during 7:30 a.m.-4 p.m., Monday-Friday. The delinquent turn-on fee is $45.
After-hours turn-on The current City page lists a $75 delinquent turn-on fee after 4 p.m. and directs after-hours utility issues to 701-852-0111.
Confirm the current balance. Call 701-857-4777 and ask what must be paid to restore service.
Use an accepted delinquent-payment method. The City specifically limits delinquent-account payment to cash or credit card.
Contact Customer Services after payment. Reconnection must be scheduled by phone or in person; do not assume the payment alone dispatches the turn-on.
Ask which turn-on fee applies. Normal-hours and after-hours delinquent turn-ons have different published fees.
Keep the receipt and be reachable. Save the payment confirmation and follow any access or property instructions provided by City staff.
Do not rely on a drop box for urgent reconnection. Drop boxes are collected on scheduled weekday times and are not a substitute for contacting Customer Services to schedule a delinquent turn-on.
Usage first, then meter or field support

How to Check a High Minot Water Bill

Compare cubic feet, not only dollars. The 2026 residential water rate is charged per 100 cubic feet, so compare usage from one bill with the previous bill.
Remember the conversion. About 100 cubic feet equals 748 gallons. A change of 500 cubic feet is roughly 3,740 gallons.
Check toilets, faucets and outdoor use. Running toilets, irrigation, hose use and plumbing leaks can create continuous consumption.
Check for meter or reader problems. The City Water/Sewer directory routes meter leaks, installation, frozen meters and remote-reader relocations to 701-857-4150.
Separate water from the rest of the utility bill. Sewer, storm sewer, sanitation, recycling, prior balances and reconnection charges can increase the total even when water use has not changed much.
Call Utility Billing if the math still does not make sense. Have the bill, customer number, account number, usage figures and any repair information ready.
Minot-specific winter service issue

Frozen Water Meter, Meter Leak or Rusty Water: Call the Right Minot Team

Frozen meter or meter leak
Call Water/Sewer at 701-857-4150.
Meter installation or remote reader
The same Water/Sewer line handles meter installation and remote-reader relocation questions.
Rusty water
The City directory also routes rusty-water calls to 701-857-4150.
Sewer backup
Call 701-857-4150 during Water/Sewer hours. The directory lists 701-852-0111 as the emergency phone.
Hydrant or curb-stop problem
Hydrant damage, curb stops and service-line location questions are also routed through Water/Sewer.
Do not treat a field-service problem as a billing problem. Utility Billing at 701-857-4777 handles the account and payment side; Water/Sewer at 701-857-4150 handles listed meter, sewer and distribution issues.
Start, stop or change an account

Moving Into or Out of a Minot Utility Account

The current public Utility Billing page does not publish a complete universal start/stop checklist or one fixed service-change fee. Call 701-857-4777 before the move date and ask what the City needs for that address and account type.

Starting service Be ready with the service address, requested start date, contact information and any ownership or tenancy information the billing representative requests.
Stopping service Have the customer/account numbers, service address, requested stop date and a forwarding contact or mailing address available.
Moving between addresses Ask whether the City will close the old account and open a separate new account, and confirm how the final bill will be delivered.
Best practice: Do not assume utility billing stops because you moved, sold a property or returned keys. Confirm the final service date directly with Utility Billing and keep the final bill or closure confirmation.
Billing office, field service and after-hours routing

City of Minot Water Billing Phone Numbers, Office and Mail Address

Utility Billing 701-857-4777
Mon-Fri, 7:30 a.m.-4 p.m.
Payments, balances, due dates and billing
Water/Sewer 701-857-4150
Mon-Fri, 8 a.m.-4:30 p.m.
Meters, sewer, hydrants and field issues
After-Hours Utility 701-852-0111
City-listed emergency contact for Water/Sewer and delinquent after-hours service
Utility Billing Office City Hall
10 3rd Ave SW
Minot, ND 58701
Mail water-bill payments City of Minot Water Billing Department
PO Box 5006
Minot ND 58702
Before calling Keep the customer number, account number, service address, due date, payment confirmation, meter issue or move date ready.
Avoid delays and duplicate payments

Common Minot Water Bill Mistakes

Mistake Why it causes trouble Better action
Using the wrong online system Citizen Self Service and Paymentus serve different account/payment tasks. Use Citizen Self Service for account management and the City-linked Paymentus route for one-time payment or card autopay.
Leaving out the dash The one-time payment guide says the customer number-account number entry should include the dash. Copy the combined number format from the bill carefully.
Making a second payment before checking confirmation Payment posting can lag behind the email receipt. Check the Paymentus confirmation and call Utility Billing before paying again.
Using a drop box for disconnected service Reconnection must be scheduled with Customer Services. Use an accepted delinquent-payment method and call 701-857-4777.
Calling billing for a frozen meter Meter leaks, installation and frozen meters are routed to Water/Sewer. Call 701-857-4150 for listed meter and field-service issues.
Comparing only the total The bill can include water, sewer, storm sewer and sanitation charges. Compare cubic-foot usage and each charge line separately.
Official final actions

Minot Utility Billing Action Center

Use the official City routes below for live account information, final payment, autopay setup and current billing rules.

View Bill and Account Open Citizen Self Service for bills, history and account management. One-Time Payment Use the City-linked Paymentus payment page. Payment Guides Open the City’s one-time, phone, card-autopay and EFT instructions. Utility Billing Confirm office, mail, drop-box and reconnection information.
Ten practical answers

Minot Water Bill FAQs

1. What is the official Minot utility billing login?

The City links customers to Citizen Self Service at selfservice.minotnd.org for online account access, bill viewing, payment history, bill-delivery preferences and EFT management.

2. How do I make a one-time Minot water bill payment?

Use the City-linked Paymentus route. The official one-time-payment guide says to choose Pay Now, enter the customer and account numbers, enter payment details, accept the authorization terms and save the emailed confirmation.

3. What is the Minot water bill payment phone number?

Call 701-857-4777. The automated IVR is available 24 hours a day for balance, due-date and payment functions. Customer service representatives are available Monday-Friday from 7:30 a.m. to 4 p.m. Central.

4. What numbers do I need for Minot online or phone payment?

Have the customer number and account number from the utility bill. The City’s online one-time-payment guide says to include the dash between the customer number and account number when entering the combined format.

5. What are the 2026 residential water rates in Minot?

The 2026 adopted budget lists a $11.10 residential flat meter rate, $3.86 per 100 cubic feet of water use and a $2.00 MXU rate for residential, duplex, triplex and four-plex accounts.

6. What are the 2026 residential sewer rates?

The 2026 budget lists an $8.15 residential flat sewer rate and $3.47 per 100 cubic feet for residential through four-plex accounts. Other account classes have different rates.

7. How much is a delinquent water-service turn-on in Minot?

The current Utility Billing page lists a $45 delinquent turn-on fee during regular business hours and $75 for a delinquent turn-on after 4 p.m. Contact Customer Services to schedule reconnection.

8. Where can I pay a Minot water bill in person or by mail?

The Utility Billing office is at City Hall, 10 3rd Ave SW, and is open Monday-Friday from 7:30 a.m. to 4 p.m., excluding holidays. Mail payments to City of Minot Water Billing Department, PO Box 5006, Minot ND 58702.

9. Who do I call for a frozen water meter or sewer backup?

Call Water/Sewer at 701-857-4150. The City directory routes frozen meters, meter leaks, sewer backups, hydrant issues, rusty water and several other field-service problems to that number. The listed emergency phone is 701-852-0111.

10. How do I start or stop a Minot utility account?

Call Utility Billing at 701-857-4777 for the current requirements for the specific address and account type. The public billing page does not publish one universal start/stop checklist, so confirm the requested start or stop date and final-bill instructions directly.

Official-source verification

Official City of Minot Resources Used

Utility Billing Payment routes, phone, office, mail, drop boxes, delinquent payment and reconnection fees. Online Payments City-linked portals plus one-time, phone, card-autopay and EFT guides. Citizen Self Service Online utility account access and management. Paymentus City-linked payment processing route. Water/Sewer Directory Meter, hydrant, sewer, rusty-water and emergency contact routing. 2026 Adopted Budget Current water, sewer, storm sewer and sanitation rate tables.
Verified August 7, 2026: City-linked billing portals, IVR phone commands, billing office hours, mail and drop-box details, delinquent payment restrictions, turn-on fees, Water/Sewer contacts, 2026 water rates, 2026 sewer rates, storm sewer rates and sanitation cart charges.

Water-Department.org is an independent informational website. It is not the City of Minot, Citizen Self Service or Paymentus. Official account balances, payment processing, service changes, reconnection decisions and field-service dispatch must be handled through the City and its official systems.

Payment processor screens, rates, fees, office schedules and account rules can change. Confirm the live balance, due date and any time-sensitive reconnection charge before submitting payment.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper
8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.
All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.
No loginNo account number, email, service address or payment data is required.
Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Use gallons, CCF, HCF or units shown on your bill.

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Example: if usage is gallons, enter cost per gallon.

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

Water Department vs Payment Processor

  • Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
  • Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.

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