Hollywood Water Bill: Pay Online, Paymentus Login, Phone Payment, Direct Debit, Rates and Leak Help
City of Hollywood utility customers usually need the correct payment portal, customer service phone number, reconnection instructions, direct debit setup, or help with a high bill after a leak. This guide brings the official Hollywood utility bill payment methods, Paymentus portal, customer service contacts, high water use adjustment rules, rates, leak checks and emergency numbers into one practical page.
Pay online
Use the official Paymentus portal for one-time payment, login, registration and account tools.
Pay by phone
Call 954-921-3938 and select Option 2 anytime for IVR phone payment.
Pay in person
Use City Hall Room 103, drive-thru or drop box at 2600 Hollywood Boulevard.
High bill help
Use Credits & Adjustments and Detecting Leaks if usage suddenly increases.
Main Official Hollywood Water Bill Links
How to Pay Your Hollywood Water Bill Online, by Phone, Mail, Drive-Thru, Drop Box or Direct Debit
The City of Hollywood gives customers several official payment choices. Online Paymentus is usually fastest for normal bills, while phone payment is useful when you cannot access the portal. For non-payment reconnection, you must call Customer Service after paying.
| Payment method | Official detail | Best practical action |
|---|---|---|
| Online Paymentus | Make one-time payment or login/register for the Customer Portal. | Open Paymentus and use your complete account number, including the dash. |
| Phone payment | Call 954-921-3938 and select Option 2 anytime through the IVR system. | Use for card or e-check payment when the portal is not convenient. |
| Mail payment | City of Hollywood, Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187. | Include payment stub and account number. Do not send cash. |
| In person | City Hall Cashiers Office, Room 103, 2600 Hollywood Boulevard. | Visit Monday to Thursday, 7:00 AM to 6:00 PM, and arrive before closing. |
| Drive-thru | Drive-thru window is on the north side of City Hall. | Use if you want to avoid entering City Hall during business hours. |
| After-hours drop box | Located next to the drive-thru window on the north side of City Hall. | Use check or money order only and include account details. |
| Direct debit | Automatic bank draft from your checking account on the payment due date. | Submit the direct debit form and voided check, then continue normal payments until your bill confirms bank draft. |
What You Can Do Inside the Hollywood Paymentus Customer Portal
The portal is useful for more than making a quick payment. Registered users can review account status, payment history, consumption history and billing history, which is especially helpful when checking a high bill.
Make one-time payment
Use “Make One Time Payment” if you do not want to register. You need the account number from your paper bill.
View payment and billing history
Registered users can view payment history and billing history for the past 12 months.
Review consumption history
The online account tools allow daily usage review up to 60 days and monthly usage up to 12 months.
Change billing options
Customers can request paper bill or e-bill notification changes through the online system.
Edit account email
Use account settings to keep email information current so e-bill notices do not get missed.
Store wallet details
The portal allows bill payment and electronic wallet account tools through Paymentus.
New Utility Service, Reconnection After Non-Payment and Deposit Rules
Before applying for new utility service, the City asks customers to confirm the address is served by the City of Hollywood Department of Public Utilities. Some Hollywood-area addresses may be connected to Broward County or Town of Davie service providers.
| Service need | Official detail | What to prepare |
|---|---|---|
| Open new account | Submit the Utility Service Application after confirming the address is served by the City. | Executed lease or closing documents, government-issued photo ID and deposit acknowledgment. |
| Deposit | New customers must pay a deposit, which appears on the first utility bill. | Review the deposit rate sheet and budget for first-bill deposit charges. |
| Service interrupted for non-payment | After paying, you must speak with Customer Service to schedule reconnection. | Payment confirmation number and account number before calling 954-921-3938. |
| Delinquent bill | Bills are delinquent on the 21st day after the date shown on the bill. | Pay before cut-off date or call Customer Service if service is at risk. |
Hollywood High Water Use Billing Adjustment: When You May Qualify
If your meter records unusually high usage due to a leak or another valid circumstance, you may be eligible for a high water use billing adjustment under City rules. The request must be documented and submitted as soon as possible after the high use occurs.
| Adjustment rule | Official requirement | Practical action |
|---|---|---|
| High usage threshold | Usage must exceed 200% of average monthly usage for the previous 12 months. | Compare your bill with your 12-month consumption history in the portal. |
| Leak documentation | State the leak location and repair date. | Attach plumber bill, repair invoice or hardware-store receipt. |
| Other valid circumstance | Explain the valid circumstance and provide supporting documents. | Submit as much evidence as possible with the application. |
| Frequency limit | Only one credit is allowed in a 12-month period. | Do not submit incomplete paperwork; make the first request strong. |
| Submission location | Mail or hand-deliver to Utility Customer Service, City of Hollywood, Room 103, 2600 Hollywood Boulevard. | Keep copies of the application and all supporting documents. |
How to Check for a Leak Before Calling Hollywood Utility Billing
The City provides a simple meter-based leak check. It is especially useful when your bill increases suddenly or your Paymentus consumption history shows daily use when nobody was actively using water.
| Leak check step | What to do | What it means |
|---|---|---|
| Turn off all water | Make sure faucets, toilets, showers, irrigation, washing machine and outdoor hoses are off. | Any meter movement after this may indicate a leak. |
| Check meter dials | Note the position of the small meter dials. | This gives you a starting point for comparison. |
| Re-check the meter | Wait and check the meter again. | If dials have not moved, no leak is indicated by that test. |
| Look for movement | If anything on the meter changed, inspect common leak areas. | You may have a leak inside or outside the property. |
Check toilets
Toilets and flappers are common silent leak sources. A small leak can run all day.
Check outdoor connections
Inspect hose bibs, irrigation systems and outside hose connections.
Check fixtures
Look at faucets, showerheads, washing machine hoses and appliance connections.
Hollywood Water, Wastewater, Stormwater and Sanitation Rate Notes
Hollywood’s updated utility rates are reflected in November 2025 bills. The City explains that taxes do not fund water services, so utility billing must recover water, wastewater and stormwater costs.
| Charge area | Current city detail | Why it matters |
|---|---|---|
| Average water customer | Average single-family residential water usage is 600 cubic feet, approximately 4,500 gallons. | This example helps compare typical usage against your bill. |
| Average water charge example | Average water customer pays $30.26, an increase of $0.68 per month. | If your increase is much larger, check usage and leak history. |
| Average water and wastewater example | Average water and wastewater customer pays $91.64, an increase of $2.02 per month. | Water and sewer together may explain more of the bill than water alone. |
| Stormwater | New stormwater fee is $22.00 per month. | Stormwater can increase the total bill even if water usage is stable. |
| Sanitation | Monthly City sanitation fee remains $47.00 per month. | Sanitation is part of the utility bill total for many customers. |
Hollywood Water Bill Phone Number, Mailing Address, Emergency Contact and City Hall Map
Use these official contact details for payment questions, customer service, account setup, reconnection, high-bill adjustment, utility emergencies and in-person payment.
Utility Billing Customer Service
Billing / water service / reconnection: 954-921-3938
Hours: Monday through Thursday, 7:00 AM to 6:00 PM. City Hall is closed on Fridays.
Office: City Hall, Room 103, 2600 Hollywood Boulevard, Hollywood, FL 33020
Emergency and city numbers
Water & sewer emergency: 954-921-3046
After-hours utilities number: 954-967-4357
General information: 954-967-4357
King Tide flooding: 954-764-4357
Map shows Hollywood City Hall at 2600 Hollywood Boulevard, Hollywood, FL 33020. For utility bill payment, use the official Paymentus portal or City of Hollywood payment page.
Common Hollywood Water Bill Mistakes That Cause Payment Delays or Missed Adjustments
Most Hollywood utility bill problems can be avoided by using official links, entering the account number correctly, saving proof, calling after reconnection payment and documenting leaks quickly.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial bill-pay pages | Payment may be delayed, misdirected or involve third-party confusion. | Start from hollywoodfl.org or the official Paymentus portal. |
| Leaving out the account number dash | The online system asks for the complete account number, including the dash. | Copy the number exactly from your paper bill. |
| Assuming payment reconnects service automatically | The City says customers must speak with Customer Service after paying. | Call 954-921-3938 after payment if service was interrupted. |
| Not documenting leak repair | Billing adjustment requests require strong supporting documentation. | Keep plumber bills, repair receipts, photos and repair dates. |
| Putting cash in the drop box | Cash should only be accepted inside at the main location. | Use check or money order for drop box payments. |
| Stopping normal payments too early after direct debit enrollment | Direct debit can take one to two billing cycles to appear. | Continue normal payment until your bill says “Amount Due Will Be Bank Drafted.” |
Hollywood Water Bill FAQs
These answers cover common searches about Hollywood water bill payment, Paymentus login, phone payment, direct debit, mail address, reconnection, high water use adjustment, rates and leak detection.
QHow do I pay my City of Hollywood water bill online?
Use the official City of Hollywood Pay Your Utility Bill page or the Paymentus Customer Portal. You can make a one-time payment without registering or login/register for account tools.
QWhat is the Hollywood water bill Paymentus portal?
The official Paymentus Customer Portal for City of Hollywood utility payments is linked from the City’s Pay Your Utility Bill page. It supports one-time payment, login and registration.
QWhat is the City of Hollywood water bill customer service phone number?
Call 954-921-3938 for water service, utility bill or reconnection help Monday through Thursday, 7:00 AM to 6:00 PM.
QCan I pay my Hollywood water bill by phone?
Yes. Call 954-921-3938 and select Option 2 anytime to pay by phone using the IVR system. The City says there are no fees for this payment option.
QWhere do I mail my Hollywood water bill payment?
Mail payment and stub to City of Hollywood, Utility Bill Processing Center, P.O. Box 229187, Hollywood, Florida 33022-9187. Do not send cash.
QWhere can I pay a Hollywood water bill in person?
Pay in person at City Hall, Cashiers Office, Room 103, 2600 Hollywood Boulevard, Monday through Thursday from 7:00 AM to 6:00 PM.
QDoes Hollywood have a utility payment drive-thru?
Yes. The City lists a drive-thru window at City Hall, 2600 Hollywood Boulevard, on the north side of the building.
QDoes Hollywood have an after-hours payment drop box?
Yes. The after-hours payment drop box is next to the drive-thru window on the north side of City Hall. Use check or money order and include account details.
QCan I set up direct debit for Hollywood utility bills?
Yes. Submit the direct debit enrollment form and a voided check. Continue paying normally until your bill says the amount due will be bank drafted.
QWhen is a Hollywood utility bill delinquent?
The City says bills are delinquent on the 21st day after the date shown on the bill. If the bill remains unpaid, service may be disconnected on the cut-off date shown on the bill.
QWhat do I do if my Hollywood water service was interrupted for non-payment?
After paying, call 954-921-3938 during normal business hours to speak with Customer Service and schedule reconnection.
QCan I request a Hollywood high water use billing adjustment?
Possibly. The City considers adjustments when usage exceeds 200% of average monthly usage for the previous 12 months, subject to documentation and once-per-12-month limits.
QWhat documents do I need for a Hollywood leak adjustment?
If the high use was due to a leak, provide the leak location, repair date and supporting documents such as a plumber’s bill or hardware-store receipt for repair supplies.
QHow do I check for a leak in Hollywood?
Turn off all water, check the meter dials, note their position, then re-check the meter. If anything moved while water was off, you may have a leak.
QWho do I call for a Hollywood water or sewer emergency?
For water and sewer emergencies, call 954-921-3046. For after-hours utilities emergencies, the City also lists 954-967-4357.
QWhat are the Hollywood utility office hours?
The City lists hours as Monday through Thursday, 7:00 AM to 6:00 PM. City Hall is closed on Fridays.
QWhere can I find Hollywood water rates?
Use the official Rates page for water, wastewater, stormwater and sanitation rate details. Updated rates are reflected in November 2025 bills.
QIs Water-Department.org the official City of Hollywood website?
No. This is an independent guide. Official payments, account support, direct debit, reconnection, adjustments and emergencies must be handled through the City of Hollywood and official resources.
Official Sources for Hollywood Water Bill Customers
Use these official City of Hollywood resources for final confirmation before paying, registering, calling, mailing a payment, requesting reconnection, applying for adjustment or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| Pay Your Utility Bill | Online payment, phone payment, direct debit, mail, in-person, drive-thru, drop box and reconnection rules. | Open payment page |
| Paymentus Customer Portal | One-time payment, login, registration and account tools. | Open Paymentus |
| Utility Billing & Customer Service | Customer service phone, new utility account setup, deposit, reconnection and important numbers. | Open customer service |
| Benefits of Paying Online | Account status, payment history, consumption history, billing history, e-bill and account email changes. | Open online benefits |
| Credits & Adjustments | High water use billing adjustment rules, leak documentation and application submission. | Open adjustments |
| Detecting Leaks | Meter-based leak detection and common leak locations. | Open leak help |
| Rates | Current water, wastewater, stormwater, sanitation and rate-change explanations. | Open rates |
| Public Utilities | Water quality report, public utilities overview, emergency contacts and utility links. | Open public utilities |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.