Gwinnett County Department of Water Resources: Pay Bill, Phone Number, Service, Leaks, Assistance and Water Quality
Gwinnett County water customers usually need one clear path: pay the bill, start or stop service, report a leak, fix a login issue, ask Customer Care a question, or find water quality information. This guide brings the official Department of Water Resources bill payment, Customer Care, emergency reporting, assistance, mail address and water quality resources into one practical page.
Pay bill
Use Gwinnett County Pay Water Bill or Quick Pay to pay online through official county resources.
Customer Care
Call 678-376-6800 for bill payment, account, start/stop service and login help.
Emergency
Call 678-376-7000 for sewer, stormwater or water-related emergencies, 24/7.
Assistance
WRAP helps eligible homeowners with plumbing, septic repair and water-efficient fixtures.
Main Official Gwinnett County Water Resources Links
What the Gwinnett County Department of Water Resources Does
Gwinnett County Department of Water Resources, often called DWR, provides online access for water bill payment, account management, start/stop/transfer service, problem reporting and water resources. For customers, the most important official pages are Water Resources, Customer Care, Pay Water Bill and Report a Problem.
Customer accounts
Customer Care supports bill payment, start water service, stop water service, transfer service and customer account questions.
Water and sewer response
The county provides a 24/7 dispatch line for sewer, stormwater and water-related emergencies.
Water quality and conservation
DWR publishes annual water quality reports and provides assistance/rebate-style resources connected to plumbing, septic and efficient fixtures.
How to Pay a Gwinnett County Water Bill Online, by Phone, Auto Draft, Mail or In Person
Gwinnett County provides multiple water bill payment options. The safest method is to start from the official county Pay Water Bill page, especially because the county is updating customer self-service tools in 2026.
| Payment option | Official detail | Practical action |
|---|---|---|
| Online payment | Use the official Pay Water Bill page or Quick Pay option. | Open Pay Water Bill from GwinnettCounty.com. |
| Quick Pay | Quick Pay allows payment without logging in by using the water account number. | Use Quick Pay if you only need to make a fast one-time payment. |
| Phone payment | Call 678-376-6800 and follow the voice prompts. Automated payments can take 24 to 48 hours to post. | Keep your account number and payment method ready before calling. |
| Automatic payments | Automatic water bill payments can be withdrawn from a bank account or credit card on the due date each month. | Use automatic draft if you want to avoid missed due dates. |
| Mail payment | Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Use this for mailed payments only; it is not a physical office address. |
| In-person payment | In-person payments are accepted at the main office, 684 Winder Highway in Lawrenceville. | Use in-person payment for account-sensitive or timing-sensitive questions. |
| Western Union | The county says customers can also pay in person at any Western Union location. | Confirm posting and fees before using third-party payment locations. |
Gwinnett Water Bill Login, Quick Pay and Customer Self-Service
Gwinnett County’s water bill system uses online account tools for payment, account management and service requests. If you have login trouble, the county’s technical support page gives a specific tip: log in with the email address used to set up your GwinnettCounty.com profile.
Quick Pay
Use Quick Pay when you have the water account number and want to make a payment without logging in.
Login support
If you cannot access your account, contact technical support or Customer Care. The county lists DWRCare@GwinnettCounty.com and 678-376-6800 for assistance.
Start, Stop or Transfer Gwinnett County Water Service
Customer Care says the online portal can be used to pay bills, start water service, stop water service, transfer water service and submit monthly fire hydrant meter readings.
| Need | Best official route | What to prepare |
|---|---|---|
| Start water service | Customer Care online portal or Customer Care phone. | Service address, start date, applicant information and account details. |
| Stop water service | Customer Care online portal or call 678-376-6800. | Account number, stop date, forwarding contact and final bill details. |
| Transfer service | Customer Care portal or Customer Care agent. | Current address, new address, move date and account information. |
| Hydrant meter readings | Customer Care online portal. | Hydrant meter account information and monthly reading details. |
Report a Gwinnett Water Leak, Sewer Backup, Stormwater Issue or Water-Related Emergency
Gwinnett County’s Report a Problem page is the right route for water leaks, sewer backups and water-related issues. For sewer, stormwater or any other water-related emergency, call the 24/7 dispatch center.
| Problem | Official route | What to say |
|---|---|---|
| Water-related emergency | 678-376-7000 | Give exact address, cross street, visible water flow and urgency. |
| Sewer backup | 678-376-7000 | Explain whether sewage is inside a building, outside, in a yard or near a street. |
| Stormwater issue | 678-376-7000 | Describe flooding, drainage blockage, location and whether traffic/property is affected. |
| Non-emergency water problem | Report a Problem page or Customer Care. | Include address, account number if relevant, photos and timing. |
Gwinnett Water Resources Assistance Program: Plumbing, Septic Repair and Water-Efficient Fixtures
Gwinnett County Water Resources has partnered with local organizations through the Water Resources Assistance Program, also called WRAP. The program helps eligible homeowners with plumbing services, septic system repair and water-efficient fixtures.
| WRAP support area | How it can help | Practical next step |
|---|---|---|
| Plumbing services | May help eligible homeowners address plumbing problems that can waste water or affect safe service. | Review WRAP eligibility and application route. |
| Septic system repair | May help eligible homeowners with septic system repair needs. | Gather property, homeowner and issue details before applying. |
| Water-efficient fixtures | May help reduce future water waste by improving fixture efficiency. | Ask what fixture help is currently available. |
| Immediate need | The county says households in immediate need are encouraged to find currently available community resources. | Do not wait if your account, plumbing or septic issue is urgent. |
Gwinnett County Water Quality Report and Drinking Water Information
The Gwinnett County Department of Water Resources publishes an annual Water Quality Report, also known as a Consumer Confidence Report. The 2024 report states that Gwinnett’s tap water meets federal drinking water standards.
Annual water report
Use the Water Quality Report to review official drinking water information, testing summary and customer education material.
Federal standards
The 2024 DWR report states that Gwinnett’s tap water meets federal drinking water standards.
Household concerns
If you notice taste, odor, color or pressure concerns, note the date, time, address, fixture and whether neighbors are affected.
Gwinnett Water Bill Mailing Address, Main Office and Payment Contact
Gwinnett County has a specific mailing address for water bill payments. Do not confuse it with the in-person office address.
Payment mailing address
Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023
This is for mailed payments only and is not a physical office address.
Main office / in-person payment
Gwinnett Water Resources
684 Winder Highway
Lawrenceville, GA 30045
Use this for in-person payment or Customer Care office-related needs where available.
Map shows Gwinnett Water Resources main office at 684 Winder Highway, Lawrenceville, GA 30045. For mailed payments, use the official P.O. Box payment address instead.
Important Note About Gwinnett’s New Customer Self-Service Website
Gwinnett County announced a new customer self-service website for water accounts coming May 18, 2026. During transition windows, online access, payment options or account management may be temporarily affected.
Common Gwinnett County Water Department Mistakes That Cause Delays
Most account problems happen because customers use old login details, choose the wrong phone number, mail payments to the wrong address or report emergencies through normal billing routes.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payment may be delayed or misdirected. | Start from GwinnettCounty.com Pay Water Bill. |
| Using old login username | The county says account access uses the email connected to the GwinnettCounty.com profile. | Try the profile email or contact technical support. |
| Calling billing for an emergency leak | Emergency response needs faster routing. | Call 678-376-7000 for water/sewer/stormwater emergencies. |
| Mailing to the wrong address | Payment may be delayed or returned. | Use P.O. Box 105023, Atlanta, GA 30348-5023 for mailed payments. |
| Not saving confirmation | It is harder to prove payment if posting is delayed. | Save receipt, screenshot or confirmation number. |
| Waiting to request assistance | Assistance and repair programs may require eligibility review. | Review WRAP and community resources early. |
Gwinnett County Department of Water Resources FAQs
These FAQs answer common searches about Gwinnett water bill payment, DWR phone numbers, customer care, emergencies, start/stop service, mailing address, water quality and assistance programs.
QWhat is the Gwinnett County Department of Water Resources phone number?
For Customer Care and water account help, call 678-376-6800.
QHow do I pay my Gwinnett County water bill online?
Use the official Gwinnett County Pay Water Bill page. You can log in to manage your account or use Quick Pay if you only need to make a fast one-time payment.
QCan I pay my Gwinnett water bill without logging in?
Yes. Gwinnett County Quick Pay lets customers pay without logging in by entering the water account number.
QCan I pay my Gwinnett water bill by phone?
Yes. Call 678-376-6800 and follow the voice prompts. Gwinnett County says automated phone payments can take 24 to 48 hours to post.
QWhat is the Gwinnett County water emergency number?
For sewer, stormwater or any other water-related emergency, call 678-376-7000 to reach the 24/7 dispatch center.
QWhere do I mail my Gwinnett County water bill payment?
Mail payments to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. The county says this is a mailing address only, not a physical office.
QWhere is the Gwinnett Water Resources main office?
The main office is located at 684 Winder Highway in Lawrenceville, Georgia.
QCan I start water service online in Gwinnett County?
Yes. Customer Care says the online portal can be used to start water service.
QCan I stop or transfer Gwinnett water service online?
Yes. The Customer Care online portal can be used to stop or transfer water service. You can also call 678-376-6800 for Customer Care help.
QWho do I contact for Gwinnett water bill login issues?
Use Gwinnett County technical support, email DWRCare@GwinnettCounty.com or call Customer Care at 678-376-6800. The county says to log in with the email address used for the GwinnettCounty.com profile.
QDoes Gwinnett County offer water bill assistance?
Gwinnett County’s Water Resources Assistance Program helps eligible homeowners with plumbing services, septic system repair and water-efficient fixtures. Households in immediate need should also check currently available community resources.
QWhere can I find the Gwinnett County water quality report?
Use the official Gwinnett County Department of Water Resources Water Quality Report. The 2024 report states that Gwinnett’s tap water meets federal drinking water standards.
QIs Gwinnett changing its water bill payment website?
Gwinnett County announced a new customer self-service website for water accounts coming May 18, 2026. During transition periods, start from the official county website for the latest payment and account instructions.
QIs Water-Department.org the official Gwinnett County website?
No. This is an independent guide. Official payments, account service, service changes, assistance applications and emergency reporting must be handled through Gwinnett County and its official resources.
Official Sources for Gwinnett County Department of Water Resources Customers
Use these official Gwinnett County resources for final confirmation before paying, calling, mailing a payment, starting service, reporting a leak, applying for assistance or checking water quality.
| Official source | Use it for | Open |
|---|---|---|
| Water Resources | Main DWR services, payment links, report problem, start service and water resource navigation. | Open Water Resources |
| Pay Water Bill | Online water bill payment, automatic payment, phone payment and payment methods. | Open Pay Water Bill |
| Quick Pay | Fast payment without logging in by using the water account number. | Open Quick Pay |
| Customer Care | Pay bill, start service, stop service, transfer service and submit hydrant meter readings. | Open Customer Care |
| Report a Problem | Water leaks, sewer backups, stormwater and emergency reporting instructions. | Open Report a Problem |
| Water Resources Assistance Program | Plumbing services, septic repair and water-efficient fixture help for eligible homeowners. | Open WRAP |
| Customer Care FAQs | Account access, new website, service changes and billing questions. | Open FAQs |
| Water Bill Login Technical Support | Login issues, profile email support and Customer Care/technical support instructions. | Open technical support |
| 2024 DWR Water Quality Report | Official annual drinking water quality report and Consumer Confidence Report information. | Open water report |
| New Payment Mailing Address | Confirming the official water bill payment mailing address. | Open mailing update |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.