Fort Worth Water Department Phone Number: Customer Service, Emergency Option, MyH2O, Bill Pay and Service Help
The main Fort Worth Water Customer Service phone number is 817-392-4477. Use this number for water bill questions, MyH2O portal help, pay-by-phone, start/stop/transfer service, payment arrangements and emergency reporting.
For urgent water main breaks, leaks or sewer backups, call 817-392-4477 and select Option 1. Fort Worth says emergency reporting is available 24 hours a day, seven days a week.
Main phone
Call 817-392-4477 for Fort Worth Water Customer Service, account help and billing questions.
Emergency option
Select Option 1 for water main breaks, sewer backups and 24-hour emergency water reporting.
Phone payment
Select Option 2 for automated phone payment. Keep your utility account number ready.
MyH2O portal
Register/login, make one-time payments and manage your Fort Worth water account online.
Main Official Fort Worth Water Links
Fort Worth Water Department Phone Number: Which Option Should You Use?
Most water billing and service calls start with 817-392-4477. The right option depends on whether you are paying, reporting an emergency, starting service or asking for account help.
| Need | Official phone route | What to prepare |
|---|---|---|
| Billing or account help | 817-392-4477 | Account number, service address, customer name and current bill. |
| Emergency reporting | 817-392-4477, Option 1 | Nearest address, cross street, visible water/sewer issue and safety impact. |
| Automated phone payment | 817-392-4477, Option 2 | Utility account number plus checking account, credit card or debit card information. |
| MyH2O portal help | 817-392-4477 | Account number, billing cycle and route number from your billing statement. |
| Email callback request | MyWaterAccount@FortWorthTexas.gov | Include account/service address and the reason for your request. |
Fort Worth Water Bill Phone Payment, MyH2O Login and One-Time Payment
Fort Worth recommends the MyH2O portal because it gives customers more account tools, but one-time payment and phone payment options are also available.
| Payment option | Official detail | Best use |
|---|---|---|
| MyH2O portal | Register/login at MyH2O using account number, billing cycle and route number. | Best for regular account management and online payment. |
| One-time payment | Fort Worth says one-time payment is available for customers who do not want to register. | Best for quick payment without full portal setup. |
| Pay by phone | Call 817-392-4477, select Option 2 and follow automated prompts. | Best if you prefer phone payment or cannot access the portal. |
| Email callback | Customers without billing statement details may email MyWaterAccount@FortWorthTexas.gov. | Best if you need account, cycle or route information to register. |
Fort Worth Water Emergency Number for Main Breaks, Leaks and Sewer Backups
For urgent public water or sewer issues, do not use email. Fort Worth says emergency reports should go through the MyFW app or by calling 817-392-4477.
| Issue | Official route | What to report |
|---|---|---|
| Water main break | 817-392-4477, Option 1 | Water running down street, buckled pavement, outage area, nearest address and cross street. |
| Water leak from ground | MyFW app or 817-392-4477 | Location, flow level, street/property impact and whether service is affected. |
| Sewer backup or clog | 817-392-4477, Option 1 | Address, where sewage is coming from, overflow location and callback number. |
| Private home/business pipe issue | Call city if unsure, then private plumber if property-side issue | Whether issue is at meter, house line, yard, street or inside building. |
Open, Close or Transfer a Fort Worth Water Account
Whether you are moving into Fort Worth, moving across the city or ending service, Water Customer Service handles account setup, transfer and termination.
Open water account
Call 817-392-4477 or visit the customer service location. Fort Worth lists a $20 activation charge and an additional $25 fee for same-day service requests.
Transfer service
Call before your move and provide your water account number or former service address, new address and preferred transfer dates.
End service
Call Water Customer Service and provide the address/account number, stop date and forwarding address for the final bill.
Fort Worth High Water Bill Phone Help and Adjustment Rules
Fort Worth offers possible bill adjustments for qualifying water leak repairs and undefined high water use. Each option has timing, documentation and eligibility rules.
| Adjustment type | Official rule summary | What to send |
|---|---|---|
| Water leak repair adjustment | Limited to one in a rolling 12-month period and must be submitted within 60 days of completed leak repair. | Repair receipt/paid invoice, account number, property address, high-bill date range and repair date/description. |
| Undefined high water use | For a single bill more than twice previous similar-period usage when no leak is found; limited to one in a rolling 24-month period. | Completed application within 60 days of the end of the high-use service period. |
| Where to send | Fort Worth Water Customer Service accepts adjustment information by email, fax, mail or in person. | Email MyWaterAccount@FortWorthTexas.gov or follow official page instructions. |
Fort Worth Water and Wastewater Rates: What to Check Before Calling
Fort Worth says water and wastewater rates have two parts: a volume charge and a fixed monthly service charge based on meter size. Rates are measured per 100 cubic feet, also called CCF, and one CCF equals 748.1 gallons.
Check usage first
Compare current usage to older bills before assuming a billing mistake. Outdoor watering, irrigation and leaks can raise usage quickly.
Check rate line items
Review water volume, wastewater volume, fixed service charges, meter size and inside/outside city limit rate categories.
Fort Worth Water Customer Service Address, Hours and Map
Fort Worth lists Water Customer Service at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. The in-person location is open Monday through Friday, 8:00 AM to 5:00 PM, and closed Saturday and Sunday.
| Contact item | Official detail | Use it for |
|---|---|---|
| Water Customer Service phone | 817-392-4477 | Billing, account, MyH2O, payment, start/stop/transfer and emergency routing. |
| MyWaterAccount@FortWorthTexas.gov | Callback request or non-emergency account documentation. | |
| Customer service location | 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102 | In-person account help, paperwork and payments. |
| Emergency option | 817-392-4477, Option 1 | 24-hour water main breaks and sewer backups. |
Map shows Water Customer Service at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. For emergencies, call 817-392-4477 and select Option 1 instead of visiting.
Common Fort Worth Water Phone and Billing Mistakes That Cause Delays
Most account problems can be handled faster when you call the right option, keep your bill details ready and use official links only.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Emailing emergencies | Fort Worth says emergency email is not monitored constantly. | Call 817-392-4477 or use MyFW for water main breaks/leaks. |
| Trying to register without bill details | MyH2O registration needs account, cycle and route numbers. | Use your billing statement or call 817-392-4477. |
| Waiting too long on leak adjustment | Leak repair adjustment must be requested within 60 days of completed repair. | Repair leak, collect receipt and submit quickly. |
| Walking/driving through main-break water | Hidden holes, erosion and pavement collapse can be dangerous. | Stay away and report exact location by phone. |
| Calling after service interruption only after paying | Restoration or payment arrangement may need customer service review. | Call Customer Service during business hours after payment if service is interrupted or pending interruption. |
Fort Worth Water Department Phone Number FAQs
These FAQs answer common searches about Fort Worth Water Customer Service, emergency reporting, MyH2O login, pay-by-phone, start/stop service, high-bill adjustments and water rates.
QWhat is the Fort Worth Water Department phone number?
The official Fort Worth Water Customer Service phone number is 817-392-4477.
QWhat number do I call for a Fort Worth water emergency?
Call 817-392-4477 and select Option 1 for 24-hour emergency reporting, including water main breaks and sewer backups.
QCan I pay my Fort Worth water bill by phone?
Yes. Call 817-392-4477, select Option 2 and follow the automated system prompts. Keep your utility account number and payment information ready.
QWhat is MyWaterAccount@FortWorthTexas.gov used for?
Fort Worth lists this email for customers who need account details or a callback from Water Customer Service. Do not use email for emergencies.
QWhere is Fort Worth Water Customer Service located?
Water Customer Service is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.
QWhat are Fort Worth Water Customer Service hours?
The in-person location is listed Monday through Friday, 8:00 AM to 5:00 PM, and closed Saturday and Sunday. Emergency reporting is available 24 hours through 817-392-4477, Option 1.
QHow do I report a Fort Worth water main break?
Use the MyFW app or call 817-392-4477. Fort Worth says water main breaks and leaks can be reported 24 hours a day, seven days a week.
QWhat should I do if sewage is overflowing?
Call 817-392-4477 and provide your name, callback number, exact location and where the sewage is coming from.
QWhat do I need to register for MyH2O?
You need your account number, billing cycle and route number from your billing statement. If you do not have a statement, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov.
QCan I make a one-time Fort Worth water bill payment without registering?
Yes. Fort Worth says the one-time payment option remains available for customers who do not want to register their account.
QHow do I start Fort Worth water service?
Contact Water Customer Service at 817-392-4477 or stop by the customer service location. Fort Worth lists a $20 activation charge and an additional $25 same-day service fee.
QHow do I transfer Fort Worth water service?
Call 817-392-4477 before your move and provide your water account number or former service address, new address and preferred service request dates.
QHow do I stop Fort Worth water service?
Call Water Customer Service at 817-392-4477 and provide the address or account number, stop date and forwarding address for the final bill.
QDoes Fort Worth offer leak repair bill adjustments?
Yes. Fort Worth offers a water leak repair adjustment for qualifying customers. It is limited to one in a rolling 12-month period and must be requested within 60 days of the completed leak repair.
QIs Water-Department.org the official Fort Worth Water website?
No. This is an independent guide. Official payments, account support, emergency reporting, start/stop service and bill adjustments must be handled through Fort Worth Water and official City of Fort Worth resources.
Official Sources for Fort Worth Water Department Phone Number
Use these official City of Fort Worth resources for final confirmation before calling, paying, reporting a leak, starting/stopping service or requesting a high-bill adjustment.
| Official source | Use it for | Open |
|---|---|---|
| Fort Worth Water | Main water department page, customer care, payment, conservation and service resources. | Open Fort Worth Water |
| Water Customer Service | Phone number, location, in-person hours and emergency option. | Open customer service |
| Payment Options | MyH2O registration, one-time payment, account details, phone payment and payment routes. | Open payment options |
| MyH2O Portal | Register/login, one-time payment and account management. | Open MyH2O |
| Report Main Breaks & Leaks | 24/7 water main break, leak and sewer clog reporting guidance. | Open emergency reporting |
| High Water Use Bill Adjustments | Leak repair adjustment, undefined high-use adjustment, documents and submission rules. | Open adjustment page |
| Opening, Closing and Transferring Accounts | Start water service, transfer service, end service and fee details. | Open account service |
| Water and Wastewater Rates | Current rate structure, CCF explanation, fixed charges and volume charges. | Open rates |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.