MyH2O Water Bill Login, One-Time Payment, Phone Support, Assistance and Leak Adjustment Help
Fort Worth Water customers can pay through MyH2O, use one-time payment, call customer service, mail a payment, visit the customer service office, request payment assistance, ask about payment plans, monitor hourly/daily water use and apply for leak adjustment after qualifying repairs. This guide puts the official links, phone number, mail address, MyH2O steps and high-bill rules in one clear place.
How to pay a Fort Worth Texas water bill
To pay a Fort Worth Texas water bill online, start from the official Fort Worth Water Payment Options page or open the MyH2O portal. Register or log in if you want account tools, daily/hourly water-use data, previous bills and payment history. Use one-time payment if you do not want to register. For phone payment, call 817-392-4477 and select option 2.
What do you need to do today?
Fort Worth Water has different official routes for MyH2O login, one-time payment, phone payment, mail, customer service, payment plans, SmartRepair leak help and high-use adjustment requests.
Official Fort Worth Water bill payment and service links
Use these official City of Fort Worth and MyH2O links for water bill payment, portal login, one-time payment, phone support, payment assistance, payment plans, SmartRepair, water-use monitoring and leak adjustment.
Fort Worth water bill MyH2O login and payment screenshot guide
The screenshot below helps users recognize the official Fort Worth Water bill payment and MyH2O options before using the official portal login, one-time payment, phone support, bill assistance or leak adjustment links.
Image note: This image is used only as a user-help visual reference near the official action section. It is not payment proof, account proof, a live portal, or an official endorsement.
How to pay your Fort Worth water bill through MyH2O
MyH2O is the official Fort Worth Water portal for residential water bill payment, account history and water-use monitoring.
What MyH2O can help you see after login
Daily and hourly use
Use the usage tab to see daily and hourly water data when available.
Previous bills and payments
Use history when checking whether payment posted or bill changed.
Continuous-flow alerts
Continuous flow can point to a running toilet, irrigation issue or hidden leak.
| Portal feature | Why it matters | Best action |
|---|---|---|
| Account registration | Gives access to account tools beyond one-time payment. | Use account number, billing cycle and route from the bill. |
| Water-use monitoring | Helps identify usage spikes before the next large bill. | Check the usage tab after irrigation changes or suspected leaks. |
| Commercial account tools | Commercial users can manage account portfolios and multiple accounts. | Register with account, cycle and route numbers. |
| Automatic payment options | May reduce missed due dates. | Confirm autopay setup and first successful payment. |
Fort Worth Water phone payment, mail payment and walk-in help
| Payment / contact route | Official detail | Use it for |
|---|---|---|
| Automated phone payment | 817-392-4477, select option 2. | 24/7 phone payment with utility account number and payment details ready. |
| Water emergencies | 817-392-4477, select option 1. | Water emergencies 24/7. |
| Customer service | 817-392-4477; call center 7 AM-7 PM Monday-Friday, excluding city holidays. | Billing, MyH2O support, payment plans, account questions and callback help. |
| MyWaterAccount@FortWorthTexas.gov | Callback requests, account questions and bill adjustment documentation. | |
| Mail payment | Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. | Check or money order payment. Do not mail cash. |
| Walk-in assistance | 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102; 8 AM-5 PM Monday-Friday. | In-person billing, payment, service and account support. |
Fort Worth water bill assistance, payment plans and SmartRepair
If you cannot pay the full balance, contact Fort Worth Water before disconnection becomes harder to fix. The City may work with customers on payment plans and may refer customers to outside organizations for financial assistance.
Call 817-392-4477
Ask the Water Contact Center about payment plan options for short-term hardship.
Community referrals
The utility may refer customers to organizations for help paying bills.
SmartRepair
Eligible low-income homeowners may get no-cost minor plumbing leak repair.
Fort Worth high water use bill adjustment and leak repair rules
Fort Worth Water has different adjustment routes for repaired leaks and undefined high water use. Do not assume every high bill qualifies. Read the official page and submit complete documents.
One per 12 months
The water leak repair adjustment is limited to one in a rolling 12-month period.
60 days
Submit documentation within 60 days of completed leak repair.
50% difference
Eligible leak adjustments may credit 50% of the difference above average use.
| Leak adjustment item | What Fort Worth asks for | Practical step |
|---|---|---|
| Repair proof | Copy of repair receipt or paid-in-full invoice. | Save plumber invoice, repair date and payment proof. |
| Account details | Fort Worth Water account number and property address. | Use the exact account and service address from your bill. |
| High bill dates | Range of high bill dates caused by the leak. | Compare bills in MyH2O and mark the affected service periods. |
| Repair description | Date and description of the repair. | Explain where the leak was and what fixed it. |
| Submission routes | Email, fax, mail or in-person submission to Water Customer Service. | Use MyWaterAccount@FortWorthTexas.gov or the official page’s listed routes. |
What to check before requesting a Fort Worth leak adjustment
Start, stop, transfer or reconnect Fort Worth Water service
Use Fort Worth Water customer service for account changes. Same-day and reactivation fees may apply depending on the issue.
| Account task | Official route | What to prepare |
|---|---|---|
| Transfer service | Call 817-392-4477 before the move. | Old account/service address, new address and service request dates. |
| End service | Contact Water Customer Service at 817-392-4477. | Address/account number, stop date and forwarding address. |
| Reactivation after shutoff | Call customer service and ask about account balance and fees. | Account number, payment proof and service address. |
| Water emergency | Call 817-392-4477, option 1. | Exact location, water condition and safety risk. |
Fort Worth Water phone, office, email and mailing address
| Contact item | Official detail | Use it for |
|---|---|---|
| Customer service / phone payment / emergency line | 817-392-4477 | Billing, MyH2O support, payment, water emergencies, payment plans and account help. |
| MyWaterAccount@FortWorthTexas.gov | Callback requests, billing questions and adjustment documents. | |
| Office | 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102 | Walk-in billing and account assistance. |
| Call center hours | 7 AM-7 PM Monday-Friday, excluding city holidays | Calling a customer service representative. |
| Walk-in hours | 8 AM-5 PM Monday-Friday, excluding city holidays | In-person service at the office. |
| Bill payment mailing address | Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003 | Check or money order bill payments. |
Map shows Fort Worth Water Customer Service at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Bring your bill, account number, service address, payment proof, repair receipts and any adjustment or payment-plan documents for account-specific help.
Common Fort Worth Water bill mistakes
| Mistake | Why it causes trouble | Better action |
|---|---|---|
| Using unofficial payment sites | Payments may be delayed or misdirected. | Start from fortworthtexas.gov or fwmyh2o.smartcmobile.com. |
| Trying to register without bill details | MyH2O registration needs account, cycle and route numbers. | Use your bill or call 817-392-4477. |
| Mailing cash | City payment instructions say not to send cash by mail. | Mail check or money order only. |
| Missing leak adjustment deadline | Leak repair adjustment documents must be sent within 60 days. | Submit repair receipt and details quickly. |
| Ignoring MyH2O continuous-flow alerts | A leak can keep adding charges. | Check toilets, irrigation and hidden leaks immediately. |
| Breaking a payment plan | Failure to comply with agreed payment plans can result in disconnection. | Call before missing an agreed payment. |
Official Fort Worth Water resources used in this guide
| Official resource | Use it for | Open |
|---|---|---|
| Payment Options | MyH2O portal, one-time payment, phone payment, mail, in-person payment and contact details. | Open payment options |
| MyH2O Portal | Login, registration and one-time payment. | Open MyH2O |
| MyH2O Program | Advanced meter program, daily/hourly usage, payment portal and continuous-flow alerts. | Open MyH2O program |
| Bill Assistance Program | Payment plans, assistance referrals, SmartRepair and SmartFlush. | Open bill assistance |
| High Water Use Bill Adjustments | Leak repair adjustment, undefined high-use adjustment, eligibility, documents and submission routes. | Open leak adjustment |
| Opening, Closing and Transferring Accounts | Start, stop, transfer, reactivation fees and account service rules. | Open account services |
| Water Customer Service Location and Hours | Office location, map and customer service phone details. | Open location and hours |
Fort Worth Texas water bill FAQs
How do I pay my Fort Worth Texas water bill online?
Use the official City of Fort Worth Payment Options page or the MyH2O portal. Register or log in for full account tools, or use the one-time payment option if you do not want to register.
What is MyH2O?
MyH2O is Fort Worth Water’s portal and advanced meter program. It helps customers make payments and view water-use information.
What information do I need to register for MyH2O?
You need your Fort Worth Water account number, billing cycle and route number from your billing statement.
Can I pay without registering for MyH2O?
Yes. The City says the one-time payment option is still available for customers who do not want to register their account.
What is the Fort Worth Water phone number?
Call 817-392-4477. Select option 2 for automated phone payment. Select option 1 for water emergencies 24/7.
What are Fort Worth Water call center hours?
The call center is listed as 7 AM to 7 PM Monday through Friday, excluding city holidays.
Where is Fort Worth Water Customer Service?
Walk-in assistance is at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.
Where do I mail my Fort Worth Water payment?
Mail bill payments to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Make checks or money orders payable to Fort Worth Water Department and do not mail cash.
Can Fort Worth Water help with payment plans?
Yes. Fort Worth says it may work with customers on payment plans when unforeseen life events create short-term impact. Call 817-392-4477.
What is the SmartRepair Program?
SmartRepair offers no-cost repair of minor plumbing leaks for eligible low-income homeowners to reduce wasted water and lower high bills.
How do I request a Fort Worth leak adjustment?
Provide repair receipt or paid invoice, account number, property address, high bill date range, and repair date/description within 60 days of completed leak repair.
What leaks may qualify for adjustment?
The City says a hidden water leak beyond your control, such as under the foundation or inside a wall, may qualify.
How much is the Fort Worth leak adjustment?
If eligible, up to two consecutive billing periods affected by the leak may receive an adjustment equal to 50% of the difference above average water use.
How often can I receive a Fort Worth leak adjustment?
The water leak repair adjustment is limited to one in a rolling 12-month period.
What can make my leak adjustment not qualify?
Reasons can include not providing repair documentation, filling a swimming pool, establishing new landscape such as sod or trees, xeriscaping, or having received a water leak repair adjustment in the previous 12 months.
Does MyH2O show hourly water use?
Yes. Fort Worth says MyH2O customers can view hourly and daily usage. The data is not real time and is generally available the next day.
Can MyH2O alert me about leaks?
The MyH2O program says customers can receive alerts when continuous flow is measured, which may indicate a possible leak.
How do I transfer Fort Worth Water service?
Call 817-392-4477 before your move. Be ready with your account number or former address, new address and service request dates.
How do I stop Fort Worth Water service?
Call Water Customer Service at 817-392-4477. Prepare the address or account number, stop date and forwarding address for the final bill.
Is Water-Department.org the official City of Fort Worth website?
No. Water-Department.org is an independent guide. Official payments, account changes, payment plans, leak adjustments and emergency reporting must be handled through City of Fort Worth official resources.
Last editorial check: June 2026. Payment links, MyH2O functions, call center hours, mail addresses, payment plan rules, leak adjustment rules, SmartRepair availability and emergency routing can change. Confirm final details directly with Fort Worth Water or the official MyH2O portal.
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.