Flint City Water Department: Pay Water Bill, Customer Service, Shut-Off Help, Emergency Numbers and Service Lines
Flint water customers often need more than one link. You may need to pay a water bill online, confirm a shut-off notice payment, call Customer Service, report dark water, report water leaking from the ground, report a sewer issue, or check service line replacement and water quality updates. This guide puts the official City of Flint water, sewer, billing and emergency resources in one practical place.
Pay online
Use the City of Flint Pay Water Bill page and InvoiceCloud portal to pay water and sewer bills online.
Billing help
Call Customer Service at 810-766-7015 for billing, shut-off notice amount and account questions.
Water emergency
Call 810-766-7202 immediately for water problems. The line is monitored 24/7.
Service lines
Use the Get The Lead Out page to submit consent for free water service line inspection/replacement.
Main Official Flint Water Department Links
How to Pay Your Flint Water and Sewer Bill Online
The City of Flint uses InvoiceCloud for online payment. The official portal lets residents pay utility bills online and use one-time payment options. A convenience fee applies for card and digital wallet payments.
| Payment route | Official detail | Best action |
|---|---|---|
| Online payment | City of Flint links Pay Water Bill to InvoiceCloud. | Start from official City page. |
| InvoiceCloud Utility | Choose Utility inside the City of Flint InvoiceCloud portal. | Open InvoiceCloud portal. |
| Pay by phone | Automated phone service is listed at 877-524-0361. | Use for account balance or phone payment access. |
| Billing customer service | Customer Service phone is 810-766-7015. | Call for shut-off notices, correct restoration amount or account questions. |
| Cash for restoration | Cash payments to restore water service should be made in person at Customer Service Center, 1101 S Saginaw St Room 102. | Visit in person if cash is required for restoration. |
Flint Water Shut-Off Notice Payment Rules You Should Not Ignore
If your account has a shut-off notice, the payment method and timing matter. The City’s payment page gives specific instructions for restoring water service and avoiding disconnection or added fees.
| Situation | City guidance | What to do |
|---|---|---|
| Paying to restore water service online | Credit/debit card payments only can be made online to restore water service. | Do not use e-check for a shut-off notice. |
| Shut-off notice on or after due date | You must contact Customer Service to confirm your payment. | Call 810-766-7015 after paying. |
| Need correct amount | Contact Customer Service for the correct amount needed. | Call before paying if unsure. |
| Cash payment for restoration | Cash payments should be made in person at Customer Service Center, 1101 S Saginaw St Room 102. | Visit in person and keep your receipt. |
Flint Water Bill Customer Service Phone Number, Pay-by-Phone, Address and Hours
The Customer Service Center is part of the City of Flint Finance Department and handles water and sewer bills, city bills, payments and billing-related service questions.
Customer Service Center
Phone: 810-766-7015
Fax: 810-238-8481
Pay by phone: 877-524-0361
Location: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502
Hours: Monday to Friday, 9 a.m. to 5 p.m.
Before calling
Keep your account number, service address, bill date, payment confirmation, shut-off notice, meter/billing question or service request details ready.
For dark water, water leaking from the ground, hydrant issues or sewer problems, call emergency/Water Service Center numbers instead of only billing support.
Map shows 1101 S. Saginaw Street, Flint, MI 48502. For water bill payment questions, call Customer Service before visiting if you need a specific amount or restoration guidance.
Flint Water Emergency, Sewer Emergency, Dark Water, Ground Leaks and Hydrant Problems
The Water Service Center handles water distribution and sewer maintenance. The City says its phones are answered 24 hours per day for water problems, including dark water, water leaking out of the ground or a running fire hydrant.
| Problem | Official number | What to say |
|---|---|---|
| Water emergency | 810-766-7202 | Report dark water, water leak from ground, running hydrant, pressure issue or urgent water problem. |
| Sewer emergency | 810-766-7079 | Report sewer backups, sewer overflow, sewer odor or urgent sewer line concerns. |
| Water quality technical question | 810-787-6537 | Ask about water quality complaints or technical water quality information. |
| Billing issue | 810-766-7015 | Give account number, address, bill date and payment confirmation. |
Flint Water Quality, Lead Service Line Replacement and Official Update Resources
Flint water searches often include billing, but many residents also want water quality and service line information. The City’s Get The Lead Out page says the Lead Service Line Replacement project is nearing completion and asks residents to submit consent forms for inspection and replacement.
Get The Lead Out
Use the official City page to submit consent forms for free water service line inspection and replacement where applicable.
State updates
Use the State of Michigan Flint Water page for official state-level updates and testing information.
Water complaints
For dark water or visible water issues, call the Water Service Center. For technical water quality questions, use the City’s water quality contact route.
What the Flint Water Service Center Does
The City says the Utilities Department is responsible for supplying and maintaining all water and sewer services in Flint. The Water Distribution and Sewer Maintenance divisions convey water to homes and remove sewage to the Water Pollution Control Facility.
| City function | What it means for residents | When to contact |
|---|---|---|
| Water distribution | Maintains water service lines and water mains throughout the city. | Water leak, dark water, hydrant issue or pressure concern. |
| Sewer maintenance | Maintains sanitary and storm sewer lines. | Sewer backup, sewer emergency or visible sewer issue. |
| Water treatment / water quality | Handles water supply, purification and water quality testing laboratory functions. | Technical water quality complaint or water quality information request. |
| Billing and collection | Customer Service handles water and sewer bills and payments. | Bills, payment, shut-off notice, restoration amount or account question. |
Common Flint Water Department Mistakes That Cause Delays
Most Flint water account problems can be reduced by using the official portal, checking shut-off rules, calling the correct department and saving proof of payment or emergency report.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using e-check on a shut-off notice | The City says no e-checks are accepted on a shut-off notice. | Use credit/debit card online or contact Customer Service for correct restoration route. |
| Paying after due date but not calling | You may still face disconnection or fees if payment is not confirmed. | Call 810-766-7015 after paying a shut-off notice on/after due date. |
| Calling billing for urgent water leak only | Emergency field issues need Water Service Center routing. | Call 810-766-7202 for urgent water problems. |
| Ignoring sewer emergency | Sewer issues can damage property and need fast reporting. | Call 810-766-7079 for sewer emergency. |
| Waiting on service line consent | Crews need consent/access to inspect and replace eligible service lines. | Use Get The Lead Out and submit forms promptly. |
| Using unofficial payment websites | Payments may be delayed, misdirected or include extra confusion. | Start from cityofflint.com or the official InvoiceCloud portal. |
Flint City Water Department FAQs
These FAQs answer common searches about Flint water bill payment, customer service, pay-by-phone, shut-off notices, water emergencies, sewer emergencies, service line replacement and water quality resources.
QHow do I pay my Flint water bill online?
Use the official City of Flint Pay Water Bill page and open the InvoiceCloud portal. Select Utility to pay or view your water/sewer bill online.
QWhat is the Flint water bill customer service phone number?
The City of Flint Customer Service phone number is 810-766-7015.
QWhat is the City of Flint pay-by-phone number?
The City lists pay-by-phone and automated account balance service at 877-524-0361.
QWhere is Flint Customer Service located?
The Customer Service Center is located at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. Cash payments to restore service are listed for Room 102.
QCan I pay online to restore Flint water service?
Yes, but the City says credit/debit card payments only can be made online to restore water service. No e-checks are accepted on a shut-off notice. Call 810-766-7015 for the correct amount needed.
QWhat should I do after paying a Flint shut-off notice?
If you are paying a shut-off notice on or after the due date, the City says you must contact Customer Service to confirm your payment to avoid disconnection or additional fees.
QWho do I call for a Flint water emergency?
Call 810-766-7202 immediately for problems with your water. The City says the water emergency line is monitored 24/7.
QWho do I call for a Flint sewer emergency?
The Water Service Center page lists 810-766-7079 for sewer emergencies, monitored 24/7.
QWhat if my Flint water is dark or I see water leaking from the ground?
The City says to call the Water Service Center if your water is dark, you see water leaking out of the ground or you see a fire hydrant running.
QWhere can I request Flint water service line replacement?
Use the official Get The Lead Out page to submit consent forms for free inspection and replacement where applicable.
QWhere can I find Flint water quality updates?
Use the City of Flint water resources and the State of Michigan Flint Water page for official updates, testing information and service line progress.
QIs Water-Department.org the official City of Flint website?
No. This is an independent guide. Official payments, shut-off handling, water/sewer emergencies, customer service and service line replacement must be handled through the City of Flint and official state/city resources.
Official Sources for Flint Water Customers
Use these official resources for final confirmation before paying, calling, reporting water/sewer problems, asking about shut-off notices or submitting service line replacement consent.
| Official source | Use it for | Open |
|---|---|---|
| Pay Water Bill | Official City payment instructions, shut-off notice rules and InvoiceCloud link. | Open payment page |
| InvoiceCloud Portal | Online utility bill payment and account balance/payment tools. | Open InvoiceCloud |
| Customer Service | Billing phone, pay-by-phone number, office address, hours and customer documents. | Open customer service |
| Utilities and Water | Water and sewer system overview, billing contact, Water Service Center guidance and water source details. | Open utilities page |
| Water Service Center | Water distribution, sewer maintenance, emergency water and sewer numbers. | Open Water Service Center |
| Water Emergency | 24/7 water emergency reporting number. | Open emergency page |
| Get The Lead Out | Consent forms and water service line inspection/replacement program information. | Open service line page |
| State of Michigan Flint Water | State-level Flint water updates, testing and official information. | Open state updates |