Detroit Water Department: Pay Your DWSD Bill Online, Phone Number, Portal, EasyPay, Leak Credit and Assistance
Detroit water customers usually need one direct answer: where to pay the DWSD bill safely, how to call customer service, how to use Guest Pay, how to start a payment plan, or what to do when a bill is high because of a leak. This guide keeps the official Detroit Water and Sewerage Department payment portal, phone number, mail address, assistance options, leak credit rules and customer-service resources together in one practical place.
Pay online
Use the DWSD Customer Self-Service Portal for bill payment, autopay, scheduled payments and usage monitoring.
Guest payment
Use Guest Payment when you need a one-time payment with the account number from your bill.
Call DWSD
Call 313-267-8000 for payment, account, emergency, dispute, assistance or payment-plan help.
Payment help
DWSD offers assistance programs, EasyPay and Lifeline resources for eligible or past-due customers.
Main Official Detroit Water Department Links
How to Pay Your Detroit Water Department Bill Online
DWSD provides several official payment routes: Customer Self-Service Portal, Guest Payment, DivDat kiosks, automated phone payment and mail. The portal is best when you want to manage autopay, schedule a payment, enroll in a payment plan or monitor water usage.
| Payment method | Official detail | Best customer action |
|---|---|---|
| DWSD Customer Portal | Pay bills, track usage, schedule payments, enroll in autopay and payment plans. | Open the official portal and sign in/register. |
| Guest Payment | One-time payment route through the DWSD portal. | Use Guest Payment with your account number. |
| Phone payment | DWSD lists automated pay-by-phone at 313-267-8000. | Call 313-267-8000 and keep your bill ready. |
| DivDat kiosks | DWSD says customers can use more than 50 no-fee kiosks in and around Detroit. | Use a kiosk if you need cash, check, debit or credit card payment in person. |
| Mail check or money order payable to Board of Water Commissioners. | Mail to DWSD lockbox only if you have enough time before the due date. |
Detroit Water Department Phone Number, Customer Service Hours, Email and Mailing Address
Use these official DWSD contact details for bill payment, account service, emergency reporting, billing disputes, leak-credit questions, payment arrangements and account updates.
| Need | Official contact | Use this for |
|---|---|---|
| Customer service and emergency line | 313-267-8000 | Payments, emergencies, bill disputes, account help, EasyPay, service interruptions and payment arrangements. |
| Customer service hours | Monday to Friday, 8:00 AM to 5:00 PM, except observed holidays | Live customer service and non-emergency account support. |
| General billing email | mydwsd@detroitmi.gov | Written billing inquiries and customer-service questions. |
| Mail payment | Board of Water Commissioners, Detroit Water and Sewerage Department, P.O. Box 554899, Detroit, MI 48255-4899 | Check or money order payments payable to Board of Water Commissioners. |
| DWSD office / department address | 735 Randolph Street, Detroit, MI 48226 | Department location reference. In-person customer assistance may require appointment depending on the service. |
DWSD Customer Portal: Autopay, Scheduled Payments, Payment Plans and Water Usage Monitoring
The DWSD Customer Self-Service Portal is useful beyond basic bill payment. DWSD says some account services are provided on the portal, including autopay, scheduling payments, enrolling in a payment plan and monitoring water usage.
Autopay
Use autopay if you want recurring payments and fewer missed due dates. Always confirm the bank/card details and the scheduled amount.
Scheduled payments
Scheduling a payment can help when you want to pay on a specific date before the due date.
Water usage monitoring
Usage monitoring helps catch leaks, running toilets or abnormal consumption before the next bill becomes larger.
Detroit Water Bill Assistance: EasyPay, Lifeline Plan and Customer Assistance Programs
If you are past due or worried about service interruption, call DWSD before the problem becomes urgent. DWSD customer policies say customers who receive a final notice should call 313-267-8000 immediately to pay the past-due balance or make payment arrangements.
| Help option | Official detail | Best next step |
|---|---|---|
| DWSD EasyPay | $10 down, balance spread across 36 months, no income requirements, interest-free. | Call 313-267-8000 and say “Easy Pay,” or enroll through the customer portal. |
| Lifeline Plan | DWSD affordability program with income-based monthly bill structure and conservation support where available. | Use DWSD assistance resources and confirm eligibility through official channels. |
| Water Assistance Programs | DWSD says assistance may include plumbing repairs and payment help for eligible households. | Call 313-267-8000 or use official assistance links from DWSD Billing and Payments. |
| Final notice / shutoff risk | Customer policies say do not wait until service is interrupted. | Call DWSD immediately for payment arrangements or assistance. |
DWSD Leak Credit, High Bill Help and Bill Dispute Rules
If your bill jumped because of a leak, act quickly. DWSD leak-credit rules are time-sensitive and require proof that the leak existed and was repaired. DWSD also has a 28-day window for monthly-billed customers to dispute a bill.
| Issue | Official rule or detail | Practical action |
|---|---|---|
| Leak credit application | Submit via Customer Portal no later than 28 days after the billing statement date first showing irregular usage. | Do not wait. Repair the leak and submit documentation fast. |
| Eligible leak location | Leak must occur on customer property beyond the stopbox where water is metered and consumed. | Document the leak location and repair clearly. |
| Required proof | Proof may include photos, repair bills or notarized affidavits. | Save plumber invoices, repair receipts, photos and dates. |
| Credit type | If approved, credit is on sewerage charges for a defined period; water usage remains billed at full metered rate. | Expect possible sewerage adjustment, not removal of water usage charges. |
| Bill dispute | Monthly-billed customers may dispute a bill no later than 28 days after the billing date. | Call 313-267-8000 as soon as the issue is found. |
How to Report Detroit Water or Sewer Problems
For water or sewer emergencies, start with the official DWSD customer service and emergency line. If the issue involves an active sewer backup, water main issue, service interruption, no water, flooding, meter problem or urgent account condition, call instead of waiting for email.
Emergency or urgent issue
Call: 313-267-8000
Use for DWSD customer service and emergency line routing.
Written billing inquiry
Email: mydwsd@detroitmi.gov
Use for general billing inquiries when the issue is not an immediate emergency.
Detroit Water Department Address, Phone Number, Mail Payment and Map
Use these official DWSD details for account support, phone payment, bill disputes, assistance, leak credit, mail payment and department reference.
DWSD Customer Service
Phone: 313-267-8000
Email: mydwsd@detroitmi.gov
Hours: Monday through Friday, 8:00 AM to 5:00 PM, except observed holidays.
Department address: 735 Randolph Street, Detroit, MI 48226
Mail payment address
Payable to: Board of Water Commissioners
Mail to: Detroit Water and Sewerage Department, P.O. Box 554899, Detroit, MI 48255-4899
Use mail only when there is enough time for processing before the due date.
Map shows the Detroit Water and Sewerage Department reference location at 735 Randolph Street, Detroit, MI 48226. For bill payment, use the official DWSD portal, Guest Payment, phone payment or DivDat kiosk route.
Common Detroit Water Bill Mistakes That Cause Delays, Shutoff Risk or Missed Credits
Detroit water bills include water, sewerage and drainage charges. Payment timing, assistance deadlines, leak-credit rules and bill-dispute windows matter. Avoid these common mistakes.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment sites | Payment may be delayed, misdirected or attached to third-party fees. | Use csportal.detroitmi.gov, DivDat, phone payment or official DWSD pages. |
| Waiting after final notice | DWSD policies say service interruption procedures begin if payment is not received by the final-notice due date. | Call 313-267-8000 immediately for payment or arrangements. |
| Missing the 28-day dispute window | DWSD says monthly-billed customers may lose the right to dispute after 28 days from billing date. | Call quickly when a bill looks wrong. |
| Waiting on a leak-credit request | Leak credit applications are due within 28 days after the first bill showing irregular usage. | Repair the leak, document it and apply through the portal immediately. |
| Thinking leak credit removes all charges | DWSD says approved leak credit applies to sewerage charges; water usage stays billed at metered rate. | Budget for the water portion and ask DWSD what the sewerage credit may cover. |
| Ignoring usage monitoring | Leaks or running toilets can continue for weeks before the next bill. | Use the portal to monitor water usage and investigate unusual spikes early. |
Detroit Water Department FAQs
These answers cover common searches about Detroit water bill payment, DWSD portal login, guest payment, phone number, DivDat kiosks, mail payment, EasyPay, Lifeline, leak credit, disputes and water/sewer emergencies.
QHow do I pay my Detroit Water Department bill online?
Use the official DWSD Customer Self-Service Portal at csportal.detroitmi.gov. You can also use Guest Payment for a one-time payment if you have the account number.
QWhat is the DWSD Customer Portal used for?
The DWSD portal can be used to pay utility bills, schedule payments, enroll in autopay, enroll in a payment plan and monitor water usage.
QCan I make a Detroit water bill guest payment?
Yes. DWSD provides a Guest Payment page through the Customer Self-Service Portal. Keep your account number ready before starting.
QWhat is the Detroit Water Department phone number?
Call DWSD customer service and emergency line at 313-267-8000.
QWhat are DWSD customer service hours?
DWSD phone support is available Monday through Friday, 8:00 AM to 5:00 PM, except observed holidays.
QCan I pay my DWSD bill by phone?
Yes. DWSD says customers can call the automated pay-by-phone system at 313-267-8000.
QCan I pay my Detroit water bill at a kiosk?
Yes. DWSD says customers can use more than 50 no-fee DivDat kiosks in and around Detroit. Kiosks may accept cash, check, debit card or credit card depending on location.
QWhere do I mail a Detroit water bill payment?
Mail check or money order payable to Board of Water Commissioners to Detroit Water and Sewerage Department, P.O. Box 554899, Detroit, MI 48255-4899.
QWhat is DWSD EasyPay?
DWSD EasyPay is an interest-free plan for past-due balances. Customers can enroll with $10 down, and the remaining balance is spread across 36 months plus the current monthly bill.
QDoes DWSD EasyPay have income requirements?
DWSD says EasyPay has no income requirements and applies to all customer classes with a past-due balance.
QHow do I sign up for DWSD EasyPay?
Call 313-267-8000 and say “Easy Pay,” or enroll through the DWSD Customer Self-Service Portal.
QCan DWSD help if I cannot pay my water bill?
Yes. DWSD says water assistance programs are available, including plumbing repairs and payment assistance for eligible households. Call 313-267-8000 or use the official assistance pages.
QHow do I request a DWSD leak credit?
Submit a Leak Adjustment Credit Application through the DWSD Customer Portal. DWSD says it must be submitted no later than 28 days after the billing statement date first showing irregular water usage.
QDoes DWSD leak credit reduce water charges?
Usually no. DWSD says if a leak credit is approved, the credit is on sewerage charges for a defined period, while all water usage remains billed at the full metered rate.
QHow do I dispute a Detroit water bill?
Call DWSD at 313-267-8000. DWSD customer policies say monthly-billed customers may dispute a bill no later than 28 days after the billing date.
QWhat should I do if I receive a final notice from DWSD?
Call DWSD immediately at 313-267-8000. Ask about payment arrangements, EasyPay, Lifeline or customer assistance before service interruption procedures move forward.
QIs Water-Department.org the official Detroit Water Department website?
No. This is an independent guide. Official payments, customer service, payment plans, assistance, leak credits and emergency support must be handled through the Detroit Water and Sewerage Department and City of Detroit official resources.
Official Sources for Detroit Water Department Customers
Use these official Detroit resources for final confirmation before paying, calling, enrolling in EasyPay, applying for leak credit, disputing a bill or reporting urgent water/sewer problems.
| Official source | Use it for | Open |
|---|---|---|
| DWSD Customer Portal | Bill payment, account access, usage monitoring, autopay, scheduled payments and payment plans. | Open portal |
| Guest Payment | One-time payment with account number. | Open guest payment |
| DWSD Customer Service | Phone number, hours, customer service email, billing, account setup and portal service information. | Open customer service |
| Billing and Payments | Payment options, assistance programs, customer service call center, rates, fees and DivDat kiosk finder route. | Open billing page |
| Customer Portal Information | Portal registration, pay-by-phone, kiosk, mail payment and alternative payment details. | Open portal help |
| DWSD Leak Credit | Leak credit eligibility, proof requirements, 28-day application timing and appeal details. | Open leak credit |
| DWSD EasyPay | $10 down payment plan, 36-month balance spread, interest-free structure and enrollment instructions. | Open EasyPay |
| Customer Policies | Past-due accounts, service interruption rules, bill disputes, permits, meter work and customer responsibilities. | Open policies |