Gwinnett Department of Water Resources: Pay Water Bill, Account Login, Customer Care, Start Service and Emergency Help
Gwinnett County water customers often need the official water bill login, Quick Payment option, Customer Care phone number, mail payment address, service start/stop/transfer help, leak adjustment forms or emergency dispatch number. This guide keeps the official Department of Water Resources resources in one practical, mobile-friendly page.
Pay online
Use the official Pay Water Bill page to login or make a Quick Payment.
Login help
Water bill login uses the email tied to your GwinnettCounty.com account.
Service requests
The portal supports starting, stopping and transferring water service.
Emergency
Call 678-376-7000 for sewer, stormwater or water-related emergencies.
Main Official Gwinnett Department of Water Resources Links
How to Pay a Gwinnett County Water Bill Online, by Mail or Western Union
For most customers, the fastest route is the official Pay Water Bill page. Gwinnett provides account login and Quick Payment options. Mail and Western Union options are also listed by the county, but processing time matters.
| Payment route | Official detail | Best action |
|---|---|---|
| Account login | Use the official Pay Water Bill page to login and manage your water account. | Best for full account management, profile access and service tools. |
| Quick Payment | The payment page provides a Make a Quick Payment option. | Use for a faster one-time payment when you do not need full account tools. |
| Mail payment | Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Include payment coupon and write account number on the check. |
| Western Union Quick Collect | County says customers can pay at participating Western Union locations; convenience fees apply. | Allow up to three days for payment processing. |
| Same-day disconnection issue | County says if paying on a scheduled disconnection day, call Customer Care to confirm payment. | Call 678-376-6800 after payment. |
Gwinnett Water Bill Login Help: New Account Number, Email Address and Password Issues
Gwinnett County launched a newer customer self-service website for water accounts. Some customers may need a new account number or activation code. If you cannot log in, use the county’s Technical Support and Find My Email Address resources.
| Login issue | Official guidance | What to do |
|---|---|---|
| Existing online profile | Use the email address connected to your GwinnettCounty.com account. | Try login with your profile email and use Forgot Password if needed. |
| Forgot email | County provides an email finder tool. | Use Find My Email Address. |
| New account number | Customers may receive a new account number and activation code by email or mail. | Check your email, letter and latest account notice before registering. |
| Still locked out | Contact DWRCare@GwinnettCounty.com or call 678-376-6800. | Provide your water account number, service address and contact information. |
Start, Stop or Transfer Gwinnett Water Service
The Customer Care page says the online portal can be used to start water service, stop water service and transfer water service. If the portal is unavailable or the request is urgent, contact Customer Care.
Start service
Use this when moving into a Gwinnett County water service address or opening a new customer account.
Stop service
Use this when moving out or closing account responsibility for a property.
Transfer service
Use this when moving from one Gwinnett water service address to another.
Gwinnett Water Resources Customer Care Phone, Email, Office and Commercial Accounts
Customer Care handles billing inquiries, service requests, maintenance issues and general support. The same main number is also listed as the 24-hour automated system.
| Need | Official contact | Use it for |
|---|---|---|
| Customer Care | 678-376-6800 | Billing, account support, service questions and water bill help. |
| Email support | DWRCare@GwinnettCounty.com | Account questions, login support and non-emergency billing communication. |
| Commercial accounts | 678-376-6851 / DWRCommercial@GwinnettCounty.com | Business, commercial and special account questions. |
| In-person office | 684 Winder Highway, Lawrenceville, GA 30045 | Customer Care office support during posted business availability. |
Map shows Gwinnett Water Resources Customer Care at 684 Winder Highway, Lawrenceville, GA 30045. For emergency water, sewer or stormwater issues, call 678-376-7000 instead of only using email.
Report Gwinnett Water Leaks, Sewer Backups, Stormwater Problems and Emergencies
The fastest way to make sure DWR knows about a water-related emergency is to call the 24/7 dispatch center. Gwinnett says DWR operators are available 24 hours a day, 365 days a year.
| Problem | Official route | What to report |
|---|---|---|
| Water-related emergency | 678-376-7000 | Location, nearest cross street, visible flow and urgency. |
| Sewer backup or spill | 678-376-7000 | Address, sewage location, property impact and safety concern. |
| Stormwater issue | 678-376-7000 | Drainage location, flooding, road impact or erosion concern. |
| High bill after private leak | Customer Care / leak adjustment form | Repair date, documentation, photos, receipt and usage period. |
Gwinnett High Water Bill, Leak Adjustment Forms, Builder Sod Adjustment and Refunds
The Customer Care page lists several forms and account resources, including leak adjustment forms, owner allocation program documents, open records request form and builder sod adjustment request form.
Leak adjustment request
Use this when a private leak was repaired and you need Gwinnett Water Resources to review whether the account qualifies for an adjustment.
Builder sod adjustment
Use this when new sod or builder-related watering creates an eligible review situation under county rules.
| High-bill clue | Possible cause | First action |
|---|---|---|
| Usage suddenly increased | Running toilet, irrigation leak, underground leak, hose left on or pool fill. | Check toilets, irrigation, hose bibs and meter movement. |
| Leak repaired | Water loss before repair. | Keep proof of repair and use the official leak adjustment form. |
| Payment not showing | Processing delay, wrong account number or portal issue. | Save confirmation and contact Customer Care. |
| Refund question | Returned refund check or unclaimed refund. | Check Customer Care resources and call 678-376-6800 if your name appears. |
Gwinnett Water Payment Assistance and Rebates
Gwinnett County’s Payment Assistance and Rebates page currently says the Water Resources Assistance Program has ended and directs customers needing assistance to the Customer Care page or Customer Care contacts.
Common Gwinnett Water Bill Mistakes That Cause Delays
Most problems come from using old login details, missing the new account number, mailing payment too late, using third-party payment without processing time, or emailing during an active emergency.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using old account details | New payment system may require a new account number. | Check email or mailed activation letter and contact Customer Care if unsure. |
| Using third-party payment on disconnection day | Western Union payments can take up to three days to process. | Use official online payment and call 678-376-6800 to confirm payment. |
| Mailing without account number | Payment may not post properly. | Include payment coupon and write account number on the check. |
| Emailing an emergency | Emergencies need immediate dispatch. | Call 678-376-7000 for sewer, stormwater or water-related emergencies. |
| Not documenting leaks | Adjustment review may need repair proof. | Save receipts, photos, repair dates and plumber statements. |
Gwinnett Department of Water Resources FAQs
These FAQs answer common searches about Gwinnett water bill payment, account login, Customer Care, mail payments, emergencies, service start/stop/transfer, high bills and leak forms.
QHow do I pay my Gwinnett County water bill online?
Use the official Gwinnett County Department of Water Resources Pay Water Bill page. You can log in to your account or use Make a Quick Payment.
QWhat is the Gwinnett Water Resources Customer Care phone number?
Customer Care lists 678-376-6800 for billing, service and account assistance. The Customer Care page also lists this as the 24-hour automated system number.
QWhat is the Gwinnett Water Resources email?
The official Customer Care email is DWRCare@GwinnettCounty.com.
QWhere is Gwinnett Water Resources Customer Care located?
The Customer Care page lists in-person support at 684 Winder Highway, Lawrenceville, GA 30045.
QWhere do I mail a Gwinnett water bill payment?
Mail payments to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Include the payment coupon and write your account number on the check.
QCan I pay my Gwinnett water bill at Western Union?
Yes. Gwinnett says water bills can be paid at participating Western Union Quick Collect locations. Convenience fees apply, and customers should allow up to three days for processing.
QWho do I call for a Gwinnett water or sewer emergency?
Call 678-376-7000 for sewer, stormwater or any other water-related emergency. Gwinnett says this reaches the 24/7 dispatch center.
QCan I start, stop or transfer Gwinnett water service online?
Yes. The Customer Care page says the online portal can be used to start water service, stop water service and transfer water service.
QWhy do I need a new Gwinnett water account number?
Gwinnett County launched a new customer self-service website. The county says customers may receive a new account number and activation code by email or mail for creating an online profile.
QWhat if I forgot the email for my Gwinnett water login?
Use the county Find My Email Address tool. You can also contact DWRCare@GwinnettCounty.com or call 678-376-6800 with your water account number for assistance.
QDoes Gwinnett County have leak adjustment forms?
Yes. The Customer Care page lists leak adjustment request forms in English and Spanish, plus other forms such as builder sod adjustment and owner allocation program resources.
QIs Water-Department.org the official Gwinnett County website?
No. This is an independent guide. Official payments, account updates, service requests, leak adjustments and emergency reporting must be handled through Gwinnett County and its official resources.
Official Sources for Gwinnett Department of Water Resources Customers
Use these official resources for final confirmation before paying, logging in, mailing payment, requesting service, applying for assistance, submitting a leak adjustment or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| Water Resources | Main Department of Water Resources services, bill pay, problem reporting, start service and assistance links. | Open Water Resources |
| Pay Water Bill | Account login, Quick Payment and official water bill payment route. | Open Pay Water Bill |
| Pay Bill Details | Mail payment address, Western Union instructions, processing timing and payment notes. | Open payment details |
| Customer Care | Billing questions, service requests, rates, forms, leak adjustments, refunds and account support. | Open Customer Care |
| Report a Problem | 24/7 dispatch for sewer, stormwater and water-related emergencies. | Open report page |
| Payment Assistance and Rebates | Current assistance/rebate notices and Customer Care direction. | Open assistance page |
| Technical Support | Water bill login issues, email address, forgot password and profile support. | Open support |
| Find My Email Address | Finding the email used for water bill account login. | Open email finder |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.