DEP Water Bill NYC: Pay Online, My DEP Login, QuickPay, Phone Number, Leak Forgiveness and Assistance
NYC water and sewer bills are handled by the Department of Environmental Protection, and many property owners need more than just a payment link. You may need My DEP Account login, one-time QuickPay, the phone payment number, the mail address, a payment agreement, a leak forgiveness request, a billing dispute, or borough office help. This guide keeps the official NYC DEP water bill resources in one practical place.
Best account tool
Use My DEP Account to pay, view bills, print past bills, track usage, sign up for AutoPay and submit disputes.
Fast one-time pay
Use QuickPay if you do not want to log in. You need the DEP account number and house number.
Phone payment
Call 866-622-8292 anytime to pay by automated phone service using bank account or card.
High bill help
Use Leak Forgiveness or billing dispute options if your bill suddenly jumps because of a leak or suspected error.
Main Official NYC DEP Water Bill Links
How to Pay Your NYC DEP Water and Sewer Bill
NYC DEP accepts water and wastewater bill payment online, by phone, by mail and in person. For most property owners, My DEP Account is best for full account management, while QuickPay is best for a one-time payment without logging in.
| Payment method | Official detail | Practical action |
|---|---|---|
| My DEP Account | Pay online, receive eBills, review billing history, print bills, track usage, submit disputes and sign up for AutoPay. | Login or register using the account number and activation token from your bill. |
| QuickPay | One-time online payment without logging in. Payments are credited next business day. | Use QuickPay with DEP account number, house number and payment information. |
| Phone payment | Automated payment service at 866-622-8292, 24 hours a day, 7 days a week. | Pay by checking account, credit card or debit card. Checking/savings phone payment is available at no cost. |
| Mail payment | Make check or money order payable to NYC Water Board and mail with bill stub. | Mail to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163. |
| In person | Pay at DEP Borough Offices by check or money order, or at NYC Department of Finance Business Centers with cash, check or money order. | Confirm hours before visiting, especially around holidays. |
My DEP Account Login: What You Can Do After Signing In
My DEP Account is the main customer portal for NYC water and sewer billing. It is especially useful if you own property, manage multiple buildings, want eBilling, need billing history, or want leak alerts before usage becomes expensive.
Pay and view bills
Pay online, review your billing history, view current bills and print past bills for records, taxes, tenants or property management.
Track water usage
Monitor water use and sign up for online leak notifications so unusual usage is easier to catch early.
Manage account settings
Enroll in eBilling, AutoPay and monthly billing, delegate account access and adjust communication preferences.
NYC DEP AutoPay, eBilling and Monthly Billing
AutoPay can help property owners avoid missed due dates, while eBilling and monthly billing can make water charges easier to manage. DEP states that property owners can enroll through My DEP Account.
| Feature | Why it helps | How to use it |
|---|---|---|
| AutoPay | Automatically deducts the balance or selected payment amount on the due date or a chosen monthly date. | Log in to My DEP Account and select “Enroll in AutoPay.” |
| eBilling | Reduces paper mail and helps you receive bills electronically. | Enroll in eBilling through My DEP Account. |
| Monthly billing | Can make large quarterly charges easier to track and budget. | Use My DEP Account monthly billing settings where available. |
| Leak notifications | Alerts you to unusual water usage before it becomes a very large bill. | Track usage and sign up for leak notifications in My DEP Account. |
NYC DEP Financial Assistance, Payment Agreements and Water Debt Help
If you cannot pay your NYC water and sewer bill in full, do not wait until the balance becomes more serious. DEP lists multiple assistance programs and also provides payment agreement options through the Collection Unit.
| Help option | Official detail | Best next step |
|---|---|---|
| Payment agreement | DEP says customers who cannot pay in full can contact the Collection Unit. | Call 718-595-7890 or email collectionsunit@dep.nyc.gov. |
| Home Water Assistance Program | Listed by DEP under Financial Assistance Programs. | Open the official financial assistance page and confirm eligibility. |
| Leak Forgiveness Program | May reduce qualifying high bills caused by leaks. | Fix the leak quickly and submit the request within the official deadline. |
| Multi-Family Conservation Program | Listed by DEP for eligible multi-family properties. | Check program rules before assuming your property qualifies. |
| Water Debt Assistance Program | NYC311 describes debt assistance for certain two- and three-family owner-occupied properties facing foreclosure and lien sale. | Use NYC311/DEP guidance and contact customer service early. |
NYC DEP Leak Forgiveness Program and High Water Bill Help
A sudden high NYC water bill often comes from leaks, running toilets, service line issues, estimated readings, unusual use, billing corrections or AMR/meter problems. DEP’s Leak Forgiveness Program is designed to provide financial relief for qualifying leak-related high bills.
| Leak forgiveness rule | Official detail | Practical action |
|---|---|---|
| Metered property | The property must be billed on metered charges. | Check your bill and My DEP Account usage details. |
| High leak cost | The leak must cost at least 200% of a normal bill from a representative billing period. | Compare the high bill with normal billing periods. |
| Repair deadline | The leak must be fixed within 120 days from the date of the original bill containing the high charge. | Hire a Licensed Master Plumber when needed and keep repair records. |
| Request deadline | A written request or online high-bill dispute must be submitted within 120 days from the bill date. | Do not wait. Submit through My DEP Account or mail the written request. |
| Prior forgiveness | The property must not have been granted leak forgiveness within the last two years. | Check account history before applying. |
How to Handle a NYC DEP Water Bill Dispute or Estimated Bill
DEP says unusual billing spikes are flagged and reviewed before bills are mailed. If the meter reading is in question, DEP may issue an estimated bill until accurate readings are available. Customers who believe a bill is inaccurate may submit a formal appeal.
| Issue | What it may mean | Best action |
|---|---|---|
| Estimated bill | DEP could not obtain a meter reading. | Verify the reading on your meter and contact DEP to schedule AMR repair or installation if needed. |
| Sudden bill spike | Leak, unusual use, billing correction or suspected meter issue. | Check usage in My DEP Account and look for leaks quickly. |
| Billing dispute | You believe the charge or account detail is wrong. | Submit a dispute through My DEP Account or contact customer service. |
| Mortgage company confusion | Most mortgage companies no longer handle water and wastewater bills for small properties under five-family buildings. | Confirm with DEP customer service and your mortgage servicer. |
NYC DEP Water Bill Phone Number, Borough Offices, Mail Address and Map
Use these official DEP contact details for water and sewer bill payment questions, My DEP login help, billing disputes, refunds, payment agreements, leak forgiveness and in-person service.
Customer service
Call Center: 718-595-7000
Hours: Monday 8 AM to 7 PM; Tuesday to Friday 8 AM to 6 PM; Saturday 9 AM to 12 PM, except certain holidays.
Email: customerservice@dep.nyc.gov
Payment agreement: 718-595-7890 or collectionsunit@dep.nyc.gov
Mail payment
Make payable to: NYC Water Board
Mail to:
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
Include the bill stub and allow enough mailing/processing time.
| Borough office | Official address | Best for |
|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor | In-person DEP bill help. |
| Brooklyn | 345 Adams Street, 9th Floor | In-person DEP bill help. |
| Manhattan | 55 West 125th Street, 9th Floor | In-person DEP bill help. |
| Queens | 59-17 Junction Blvd, 9th Floor | In-person DEP bill help. |
| Staten Island | 60 Bay Street, 6th Floor | In-person DEP bill help. |
Map shows NYC DEP at 59-17 Junction Boulevard, Flushing, NY 11373. DEP borough offices serve customers regardless of borough residence, but always confirm hours and closures before visiting.
Common NYC DEP Water Bill Mistakes That Cause Delays, Fees or Missed Relief
NYC water bills can become stressful when a payment posts late, a leak continues, a dispute is not filed correctly, or the customer misses a deadline. Avoid these common mistakes.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | You may enter account details on a third-party or lookalike page. | Start from nyc.gov/dep, nyc.gov/mydep or official DEP QuickPay. |
| Missing leak forgiveness deadlines | DEP uses 120-day repair/request deadlines for the program. | Fix leaks quickly and submit the request through My DEP Account or by mail. |
| Ignoring estimated bills | Estimated usage may later be corrected when accurate readings are available. | Compare the estimated reading with the physical meter and contact DEP if needed. |
| Not checking leak alerts | Running toilets or hidden leaks can create very large water and sewer charges. | Register for My DEP Account and sign up for online leak notifications. |
| Waiting until collection pressure | Payment agreement and assistance options may require review and time. | Call 718-595-7890 or email collectionsunit@dep.nyc.gov early if you cannot pay in full. |
DEP Water Bill NYC FAQs
These answers cover common searches about NYC DEP water bill payment, My DEP Account, QuickPay, phone payment, mail address, customer service, payment agreements, high bills and leak forgiveness.
QHow do I pay my NYC DEP water bill online?
Use My DEP Account for full account management or NYC DEP QuickPay for a one-time payment without logging in. Start from the official DEP How to Pay page or nyc.gov/mydep.
QWhat is My DEP Account?
My DEP Account is the online customer portal where you can pay bills, review billing history, print current and past bills, track water usage, sign up for leak notifications, track disputes, enroll in AutoPay, sign up for monthly billing and manage account settings.
QCan I pay NYC DEP water bill without logging in?
Yes. Use DEP QuickPay for a one-time electronic payment without logging in. You will need your DEP account number, house number and payment information.
QWhat is the NYC DEP water bill phone payment number?
The automated phone payment number is 866-622-8292. It is available 24 hours a day, 7 days a week.
QWhat is the NYC DEP customer service phone number?
Call NYC DEP Customer Service at 718-595-7000. DEP lists call center hours as Monday 8 AM to 7 PM, Tuesday to Friday 8 AM to 6 PM, and Saturday 9 AM to 12 PM, except certain holidays.
QWhere do I mail my NYC water bill payment?
Make checks or money orders payable to NYC Water Board and mail with the bill stub to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163.
QIs there a fee to pay NYC DEP water bill online?
DEP states that My DEP Account, eBilling and ePayment are offered at no cost. However, debit and credit card payments have a 2.25% convenience fee.
QHow long does NYC DEP payment take to process?
DEP Billing FAQs say to allow at least three business days for payment processing. QuickPay payments are credited to the account the next business day.
QHow do I set up AutoPay for NYC DEP water bill?
Log in to My DEP Account, select “Enroll in AutoPay,” choose your payment method and monthly payment date, then click submit.
QCan I get monthly billing for NYC DEP water bills?
Yes. My DEP Account includes monthly billing options. Many customers use monthly billing with eBilling and AutoPay to make charges easier to manage.
QWhat if I cannot pay my NYC water bill in full?
Contact DEP’s Collection Unit at 718-595-7890 or email collectionsunit@dep.nyc.gov to discuss payment agreement options. You can also ask about financial assistance programs.
QDoes NYC DEP offer financial assistance?
Yes. DEP lists several financial assistance programs, including Home Water Assistance Program, Leak Forgiveness Program, Multi-Family Conservation Program, Multi-Family Water Assistance Program, Water Debt Assistance Program and Reimbursable Metering Program.
QWhat is NYC DEP Leak Forgiveness?
The Leak Forgiveness Program may reduce eligible high bills caused by leaks. Generally, the property must be metered, the leak must cost at least 200% of a normal bill, the leak must be fixed within 120 days, and the request must be made within the required deadline.
QHow much can NYC DEP leak forgiveness reduce?
DEP states that one half of the high bill amount may be forgiven, but the final amount owed for that bill will not be less than 150% of the property’s typical bill.
QDo I need proof that a leak was repaired?
DEP says proof is not required if the property has a working automated meter reading device attached to the meter. If there is no working AMR device, a plumber’s receipt may be required.
QWhy did I get an estimated NYC water bill?
An estimated bill may be issued when DEP cannot obtain a meter reading. You can compare the estimated reading against your physical meter and contact DEP if an AMR repair or installation appointment is needed.
QWhere are NYC DEP borough offices?
DEP lists borough offices in the Bronx, Brooklyn, Manhattan, Queens and Staten Island. Customers can receive in-person service at any borough office regardless of their borough of residence.
QIs Water-Department.org the official NYC DEP website?
No. This is an independent guide. Official payments, account service, disputes, leak forgiveness, financial assistance and payment agreements must be handled through NYC DEP and official NYC resources.
Official Sources for DEP Water Bill NYC Customers
Use these official resources for final confirmation before paying, registering, disputing a bill, requesting leak forgiveness, applying for assistance, visiting a borough office or setting up a payment agreement.
| Official source | Use it for | Open |
|---|---|---|
| NYC DEP Pay My Bills | Official water and wastewater bill payment hub. | Open Pay My Bills |
| How to Pay | Online, QuickPay, phone, mail and in-person payment details. | Open How to Pay |
| My DEP Account | Login, payment, eBilling, usage tracking, leak notifications, AutoPay, disputes and monthly billing. | Open My DEP |
| QuickPay | One-time electronic payment without logging in. | Open QuickPay |
| Customer Service | Phone number, call center hours, email intake and borough office locations. | Open Customer Service |
| Billing FAQs | Bill accuracy, estimated bills, payment processing, My DEP features, payment agreements and meter questions. | Open Billing FAQs |
| Financial Assistance Programs | Assistance programs, water debt help, multi-family programs, leak forgiveness and metering programs. | Open assistance programs |
| Leak Forgiveness Program | High bill relief caused by qualifying water leaks. | Open leak forgiveness |
| NYC311 Water and Sewer Bill | Plain-language NYC service information, bill support, account updates, final meter reading and shutoff notice help. | Open NYC311 page |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.