City of Waco Pay Water Bill: MyWaco Account Login, Phone Payment, Drive-Thru, Mail, H-E-B and Utility Help
Waco utility customers now use MyWaco Account for the City’s online utility bill portal. This guide explains the official payment link, phone payment number, drive-thru address, mail address, H-E-B payment locations, new seven-digit account number setup, autopay re-enrollment, Care & Share assistance, water leak checks and water quality resources.
Pay online
Use MyWaco Account, the new City of Waco utility bill portal, to pay and manage your utility bill.
Pay by phone
Call 254-299-CITY (2489) to pay by phone with Visa, MasterCard or Discover.
Drive-thru
MyWaco Central Drive-Thru is listed at 425 Franklin Avenue, Monday to Friday, 7:30 AM to 5:30 PM.
Doxo warning
The City says it is not affiliated with Doxo or third-party bill payment services.
Main Official City of Waco Water Bill Links
How to Pay Your City of Waco Water or Utility Bill
Waco utility bills can include more than water. The City explains that customers also pay for wastewater, street maintenance and solid waste services through the utility bill, which is why the new platform is called MyWaco Account instead of the older MyWaco Water.
| Payment option | Official detail | Best use |
|---|---|---|
| Online MyWaco Account | New City of Waco utility bill portal for online bill access, self-service and payment preferences. | Open MyWaco Account to pay online, register or manage your account. |
| Phone payment | Call 254-299-CITY (2489) with Visa, MasterCard or Discover. | Good when you need help from MyWaco Central or prefer phone payment. |
| Drive-thru | MyWaco Central Drive-Thru, 425 Franklin Avenue, Waco, TX 76701. Hours: Monday-Friday, 7:30 AM to 5:30 PM. | Useful for local customers who want in-person payment without using online portal. |
| MyWaco Central, PO Box 2649, Waco, TX 76702-2649. | Good for check/money order payment when there is enough time before due date. | |
| H-E-B stores | The City lists H-E-B payment locations including Woodway Dr., Wooded Acres Dr., N. IH-35, S. Valley Mills Dr. and N. 19th St. | Useful for customers who prefer paying at a local authorized retail location. |
MyWaco Account: New Utility Bill Portal, Account Number and Autopay Re-Enrollment
The City launched MyWaco Account as the new utility bill portal on October 27, 2025. Customers who previously used MyWaco Water need to pay special attention because old payment information does not automatically transfer.
| Portal item | Official detail | What you should do |
|---|---|---|
| New portal name | MyWaco Account replaces the previous online billing platform, MyWaco Water. | Use MyWaco Account for new utility bill management. |
| New account number | All customers are assigned a new seven-digit utility account number. | Look for the new number on your utility bill or use the “Find My New Account Number” tool. |
| Old account lookup | Input your old 12-digit account number to find your new seven-digit account number. | Keep an old bill nearby if you are connecting a legacy account. |
| Connect legacy account | Use your new seven-digit account number and the amount on your last bill to match the account. | Enter the last bill amount carefully to avoid matching issues. |
| Autopay | Payment information does not automatically transfer from the previous MyWaco Water account. | Add payment methods and re-enroll in autopay through MyWaco Account. |
Start New Waco Utility Service, Transfer Service or Move Out
If you are moving, do not only pay an old bill. Use the official start, transfer or move-out process so the account is opened or closed correctly.
| Service need | Official detail | Practical note |
|---|---|---|
| Open new account | Call 254-299-CITY (2489) or visit mywacoaccount.com and select “Move In.” | Residential security deposits are based on previous account and credit history and typically range from $0 to $300. |
| New residential fees | The City says a $50 service fee and $20 solid waste administration fee will be added to the first residential service bill. | Budget for setup charges on the first bill. |
| Transfer service | Call 254-299-CITY (2489) or log in to mywacoaccount.com and select Move Out from the home page. | The City says a $50 service charge applies on the first bill at the new address. |
| Outstanding balance | The City says existing deposits and outstanding balances transfer with the account when service transfers. | Review old balance before moving so the first bill at the new address is not a surprise. |
Need Help Paying a City of Waco Utility Bill?
The City says customers experiencing financial hardship may have support options. Waco points residents to 211, Texas Department of Housing and Community Affairs help resources, and the Care & Share program through Caritas.
| Help option | Official detail | Best next step |
|---|---|---|
| 211 / Texas assistance | The City says customers can call 211 or visit TDHCA Help for Texans to check eligibility for utility assistance. | Call 211 early, before the account becomes urgent. |
| Care & Share | The City partners with Caritas through Care & Share. Qualifying residents may receive utility bill assistance. | Contact Caritas at 254-753-4593 for program details and eligibility. |
| Donate to Care & Share | Customers can call 254-299-CITY (2489) or use MyWaco Account Profile → Donations. | Use official MyWaco Account donation settings or call MyWaco Central. |
| Customer service support | Spanish-speaking representatives are available through MyWaco Central. | Call 254-299-2489 or email mywacocentral@wacotx.gov. |
What to Do If Your Waco Water Bill Looks Too High
A high Waco utility bill can come from true water use, irrigation, a private plumbing leak, a running toilet, meter reading changes, a prior balance, or a portal/account transition issue. Use the City’s meter and leak guidance before assuming the bill is wrong.
| Problem | Possible reason | First action |
|---|---|---|
| Usage suddenly increased | Private leak, running toilet, irrigation or outdoor water use. | Turn off faucets and check the meter movement. |
| Meter moves when water is off | Water is going through the meter, which may mean a leak. | Check whether the red sweep hand or small black triangle moves. |
| Unsure if leak is inside or outside | House plumbing or yard line leak. | Use the shutoff valve that isolates house from yard line if available, then re-check meter. |
| Stop-up or sewer issue | Wastewater blockage or service issue. | The City says to call 254-299-CITY (2489) and report it. |
| Backflow question | Backflow preventer/RPZ concern. | Call 254-750-8019 for backflow program questions. |
Waco Water Quality Report, Service Line Material Map and Water Treatment Help
The City of Waco Water Treatment page says the annual Consumer Confidence Report is delivered to customers by July 1 each year. The City also says it had zero violations in the referenced Water Quality Report and provides a service line material map.
Water Quality Report
Use the Water Treatment page to access the full Consumer Confidence Report and drinking water quality details.
Service Line Material Map
The City launched a map to help residents identify the material of their water service line after inventorying over 50,000 service lines.
Water Treatment contact
For Water Treatment contact, the City lists 254-299-2489, mywacocentral@wacotx.gov, and location 200 Colcord, Waco, TX 76707.
City of Waco Water Bill Phone Number, Email, Drive-Thru, Mail Address and Map
Use these official contact details for bill payment, account setup, new MyWaco Account help, missing invite email, autopay re-enrollment, payment questions, leak reporting and general utility service questions.
MyWaco Central
Phone: 254-299-2489
Email: mywacocentral@wacotx.gov
Drive-thru: 425 Franklin Avenue, Waco, TX 76701
Drive-thru hours: Monday to Friday, 7:30 AM to 5:30 PM.
Mail and city address
Mail utility payment: MyWaco Central, PO Box 2649, Waco, TX 76702-2649
City Hall mailing/contact: City of Waco, PO Box 2570, 300 Austin Avenue, Waco, TX 76702
Water Treatment location: 200 Colcord, Waco, TX 76707
Map shows MyWaco Central Drive-Thru at 425 Franklin Avenue, Waco, TX 76701. For online payment, use MyWaco Account.
Common City of Waco Water Bill Payment Mistakes That Cause Delays
Most Waco utility bill problems can be avoided by using the official portal, checking your new account number, re-enrolling autopay, and avoiding third-party payment services.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Paying through Doxo or unknown third-party sites | The City says it is not affiliated with Doxo or third-party bill payment services. | Use waco-texas.com or mywacoaccount.com. |
| Not re-enrolling autopay | Old MyWaco Water payment information does not automatically transfer. | Add payment method and re-enroll autopay in MyWaco Account. |
| Using old account number without checking new number | The new portal uses a new seven-digit account number. | Use the new bill or “Find My New Account Number” tool. |
| Waiting too long for assistance | Assistance may require eligibility review and documents. | Call 211, Caritas or MyWaco Central before the account becomes urgent. |
| Ignoring a moving/transfer request | Payment alone does not start, stop or transfer service correctly. | Use Move In / Move Out tools or call 254-299-2489. |
City of Waco Pay Water Bill FAQs
These answers cover common searches about Waco water bill payment, MyWaco Account login, phone payment, drive-thru payment, mail payment, H-E-B stores, account setup, autopay, assistance and leak checks.
QHow do I pay my City of Waco water bill online?
Use the official City of Waco Utility Bill page or MyWaco Account portal. MyWaco Account is the City’s new utility bill portal for online bill access and self-service options.
QWhat is MyWaco Account?
MyWaco Account is the new City of Waco utility bill portal. It replaced the previous MyWaco Water platform and gives customers access to utility bill tools, water-use reports, redesigned bills and payment preferences.
QWhat is the City of Waco water bill phone number?
Call 254-299-2489, also shown as 254-299-CITY, for MyWaco Central utility bill support and phone payment.
QCan I pay my Waco utility bill by phone?
Yes. The City says customers can pay by phone at 254-299-CITY (2489) with Visa, MasterCard or Discover.
QWhere is the Waco water bill drive-thru payment location?
The City lists MyWaco Central Drive-Thru at 425 Franklin Avenue, Waco, TX 76701, with hours Monday through Friday from 7:30 AM to 5:30 PM.
QWhere do I mail my City of Waco utility bill payment?
Mail payments to MyWaco Central, PO Box 2649, Waco, TX 76702-2649.
QCan I pay my Waco utility bill at H-E-B?
The City lists H-E-B payment locations at 9100 Woodway Dr., 1301 Wooded Acres Dr., 801 N. IH-35, 1821 S. Valley Mills Dr. and 3801 N. 19th St.
QIs the City of Waco affiliated with Doxo?
No. The City says it is not affiliated with Doxo.com or any third-party bill payment service. Pay directly through official City channels to help ensure prompt and secure payment posting.
QDo I need a new account number for MyWaco Account?
Yes. The City says all customers will be issued a new seven-digit utility account number. Your old account number remains on file for history, but the new portal uses the new number.
QHow do I find my new Waco utility account number?
Go to mywacoaccount.com and use “Find My New Account Number.” Enter your old 12-digit account number from your utility bill to get the new seven-digit account number.
QWill my Waco autopay automatically transfer to the new portal?
No. The City says payment information will not automatically transfer from the previous MyWaco Water account. Customers must add payment methods and re-enroll in autopay through MyWaco Account.
QHow do I start new utility service in Waco?
Call 254-299-CITY (2489) or visit mywacoaccount.com and select the Move In button. The City says residential deposits are based on previous account history and credit history and typically range from $0 to $300.
QDoes Waco offer utility bill assistance?
Yes. The City says customers experiencing hardship can call 211 or visit TDHCA Help for Texans. Waco also partners with Caritas through the Care & Share program. Contact Caritas at 254-753-4593 for program details and eligibility.
QHow can I check for a water leak in Waco?
Turn off all faucets and make sure no water is running. Locate your meter and check whether the red sweep hand or small black triangle is moving. If it moves, water is going through the meter and you may have a leak.
QWho do I call for a Waco stop-up?
The City says to call 254-299-CITY (2489) and report the stop-up.
QWho do I call for Waco backflow questions?
The City says to call 254-750-8019 with questions concerning the backflow program.
QWhere can I find the Waco water quality report?
Use the official Water Treatment page. The City says the Consumer Confidence Report is delivered to customers by July 1 each year and provides a full water quality report link.
QIs Water-Department.org the official City of Waco website?
No. This is an independent guide. Official payments, account setup, service transfer, assistance decisions, utility support and water quality matters must be handled through the City of Waco and its official resources.
Official Sources for City of Waco Water Bill Customers
Use these official City of Waco resources for final confirmation before paying, registering, re-enrolling autopay, starting service, transferring service, asking for assistance, checking leaks or reviewing water quality.
| Official source | Use it for | Open |
|---|---|---|
| City of Waco Utility Bill | Official utility bill portal link, payment options, Doxo warning, phone/email support, drive-thru, mail and H-E-B locations. | Open Utility Bill page |
| MyWaco Account | Online utility bill login, registration, account setup, bill access and payment preferences. | Open MyWaco Account |
| Pay My Utility Bill | City “Do It Online” payment navigation and official payment route. | Open payment page |
| MyWaco Central FAQs | Start service, transfer service, assistance, meter reading, leak checks, stop-up and backflow information. | Open FAQs |
| MyWaco Account Change Notice | New portal launch details, account activation, new account number, autopay re-enrollment and email invite information. | Open portal update |
| Utility Office | MyWaco Central utility office and city customer service navigation. | Open Utility Office |
| Water Treatment | Water Quality Report, service line material map, Water Treatment location and water quality information. | Open Water Treatment |
| MyWaco Portal Service Requests | City service requests, comments and concern routing. | Open MyWaco Portal |
| TDHCA Help for Texans | Texas utility assistance eligibility information referenced by the City FAQ. | Open assistance resource |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.