City of Troy MI Water Bill: Pay Online, Phone, Mail, Autopay, Paperless Billing and Final Bill Help
City of Troy water and sewer customers usually need a safe payment link, the right phone number, the correct mail address, autopay instructions, e-bill enrollment, final bill help before selling a home, or emergency contacts after hours. This guide keeps the official Troy payment routes, fees, assistance programs and water/sewer contacts in one practical place.
Pay online
Use the City Online Payment Portal and choose Water and Sewer Bill to reach BSAOnline.
Pay by phone
The City Account & Billing page lists 855-375-7381 for pay-by-phone water and sewer bill payment.
Autopay
Automatic water/sewer bill payment is listed as no fee and withdraws on the bill due date.
Emergency
Call 248-524-3370 during business hours; after hours call Troy Police at 248-524-3477.
Main Official City of Troy MI Water Bill Links
How to Pay Your City of Troy MI Water and Sewer Bill
Troy customers can pay online, by phone, by mail, in person, by electronic check or through automatic payment. Credit/debit card payments have a convenience fee, while electronic checks are listed as no fee.
| Payment method | Official detail | Best customer action |
|---|---|---|
| Online payment | Use the City Online Payment Portal and select Water and Sewer Bill. | Open the official BSAOnline payment page. |
| Pay by phone | The City Account & Billing page lists 855-375-7381. | Keep your account number, service address and payment method ready before calling. |
| Mail payment | Mail to City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743. | Include account details and mail early enough for delivery and posting. |
| In-person payment | Pay at Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084. | Use this route if you need in-person help or a same-day payment receipt. |
| Credit/debit card | City lists a 3% fee with minimum fee for card payments. | Review the fee before confirming payment. |
| Electronic check | Electronic checks are listed as no fee. | Use eCheck if you want to avoid card convenience fees. |
Automatic Water/Sewer Bill Payment and Paperless Bills in Troy
Automatic payment is helpful if you want to avoid missed due dates. Paperless billing is helpful if you prefer email delivery instead of a mailed paper bill.
Automatic payment
The City lists automatic water/sewer bill payment as no fee. Customers complete the automatic payment form and submit it by mail, drop box, in person or by secure upload link requested from the Treasurer’s Office.
Once autopay is set up, the City says confirmation will be sent to the email address provided on the form.
Paperless billing
ACH customers can enroll to receive an electronic version of the water bill by email. The City says the required fields must be entered exactly as they appear on the bill.
Customers remain responsible for payment even if an email notice is not received.
Final Water and Sewer Bill Request for Troy Home Sales, Moves and Account Closing
If you are selling, moving, changing account responsibility or need a closing bill, do not only make a normal payment. Use the official Final Water & Sewer Bill Request so the bill can be calculated correctly.
| Final bill detail | Official information | Practical tip |
|---|---|---|
| Notice required | The final bill request page says one business day’s notice is required to process the request. | Do not wait until the closing table or move-out day. |
| Meter reading | The request requires meter reading details, including all digits and date of read. | Call Water Division at 248-524-3370 if you cannot locate or read the meter. |
| Minimum bill | The final bill request page lists a residential minimum bill when consumption is 0-8 units. | Expect a minimum bill even if usage is very low. |
| Autopay cancellation | The City says auto-payment is canceled when a final bill is requested. | Do not assume the final bill will be paid by automatic payment after a sale. |
| Delivery options | The form includes mail, fax, email and pickup options. | Choose the delivery method your title company, buyer, seller or agent needs. |
Troy MI Water Bill Assistance: WRAP, HAP and OLHSA Programs
Troy residents who are struggling with water or sewer bills may have regional assistance options. The City lists WRAP, United Way Hardship Assistance Program and OLHSA Water Affordability resources.
| Assistance option | Official detail | Best next step |
|---|---|---|
| WRAP | The Water Residential Assistance Program helps eligible low-income households in GLWA member partner communities with past-due balances, payment assistance, conservation help and minor plumbing repairs. | Call United Way for Southeastern Michigan at 844-211-4994 or use the online application route linked by the City. |
| Hardship Assistance Program | HAP may help eligible Oakland County residents with current water/sewer bills for up to three months, past-due balances and plumbing repairs. | Call 844-211-4994 and press 3 for water assistance during listed hours. |
| OLHSA Water Affordability Program | OLHSA’s program may provide payment assistance for household accounts in arrears or disconnect status. | Contact OLHSA at 248-209-2600 or the email listed by the City. |
| Important Troy note | The assistance page notes that Troy does not shut off water for non-payment. | Still ask for help early if the bill is becoming unmanageable. |
Troy Water & Sewer Division, Emergencies, Hydrant Flushing and Outdoor Water Use
The Troy Water & Sewer Division maintains the water distribution and sanitary sewer collection systems. It also provides emergency contacts, hydrant flushing notices, outdoor water use restrictions and water testing information.
Water/sewer emergency
During business hours, call the Troy Water & Sewer Division at 248-524-3370. During non-business hours, call Troy Police Department at 248-524-3477.
Hydrant flushing
The City says customers may see brown water after hydrant flushing, and the discoloration should recede after running cold water in sinks, bathtubs or laundry tubs.
Outdoor water use
The City notes outdoor sprinkler systems connected to the municipal system are restricted to non-peak hours of 11 PM to 5 AM; garden hoses and hand watering are not affected by that ordinance.
City of Troy MI Water Bill Phone Numbers, Mail Address, City Hall and Map
Use these official details for payment questions, Water & Sewer Division issues, emergencies, in-person payment, mail payment and City Hall routing.
Billing and payment
Pay by phone: 855-375-7381
City Hall / Treasurer’s Office: 500 W. Big Beaver, Troy, MI 48084
Mail payments:
City of Troy – Water
PO Box 554743
Detroit, MI 48255-4743
City main phone: 248-524-3300
Water & sewer emergencies
Business hours emergency: 248-524-3370
After-hours emergency: 248-524-3477
Water & Sewer Division: 4693 Rochester Road, Troy, MI 48085
Quarterly bill payments are not taken at the DPW location.
Map shows Troy City Hall at 500 W. Big Beaver Road, Troy, MI 48084. In-person water and sewer payments are handled at the Treasurer’s Office, not the Department of Public Works location.
Common Troy Water Bill Mistakes That Cause Payment or Account Problems
Most Troy water and sewer bill issues can be avoided by using official payment links, understanding fees, saving receipts and using the right contact for emergencies or final bills.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payments may be delayed, misdirected or charged by unrelated third parties. | Start from troymi.gov Online Payments or the official BSAOnline water/sewer payment link. |
| Missing card fees | Credit/debit card payments include a percentage fee. | Consider electronic check if you want the City-listed no-fee option. |
| Emailing autopay forms directly | Bank information should not be sent insecurely. | Request a secure upload link from the Treasurer’s Office if submitting electronically. |
| Expecting final bill autopay after sale | The City says autopayment is canceled when a final bill is requested. | Handle final bill payment separately and confirm delivery method. |
| Paying at DPW location | The City says quarterly bill payments are not taken at the 4693 Rochester DPW location. | Use City Hall Treasurer’s Office, online payment, phone payment or mail payment. |
| Believing door-to-door collectors | The City says Water & Sewer does not collect payment by going door to door. | Do not pay anyone at the door. Use official payment options only. |
City of Troy MI Water Bill FAQs
These answers cover common searches about Troy water bill payment, online portal, phone payment, mail address, fees, automatic payment, paperless bills, final bills, assistance and emergency contacts.
QHow do I pay my City of Troy MI water bill online?
Use the official City of Troy Online Payment Portal and select Water and Sewer Bill. The City links customers to the BSAOnline water and sewer bill payment page.
QWhat is the Troy MI water bill phone payment number?
The City Account & Billing page lists 855-375-7381 for pay-by-phone water and sewer bill payment.
QWhere do I mail City of Troy water and sewer payments?
Mail payments to City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743.
QWhere can I pay a Troy water bill in person?
Pay in person at Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084. The City says quarterly bill payments are not taken at the Department of Public Works location on Rochester Road.
QDoes Troy charge a fee for online water bill payments?
The City lists a 3% fee for credit/debit card payments, with a minimum fee. Electronic checks are listed as no fee.
QCan I set up automatic payment for Troy water and sewer bills?
Yes. The City lists automatic water/sewer bill payment as no fee. Customers complete the automatic payment form and submit it by mail, drop box, in person or secure upload link.
QCan I receive Troy water bills by email?
Yes. ACH customers can enroll for paperless water and sewer bills. The City says customers must enter required fields exactly as they appear on the bill and confirm the enrollment email.
QDoes Troy shut off water for late payment?
The City states that Troy Water & Sewer Division does not shut water off for late payment or failure to pay.
QWill Troy Water & Sewer collect payment door to door?
No. The City states that the Water & Sewer Division does not collect payment in person by going door to door.
QWho do I call for a Troy water or sewer emergency?
For water or sewer emergencies Monday through Friday from 8:00 AM to 4:30 PM, call 248-524-3370. During non-business hours, call Troy Police Department at 248-524-3477.
QHow do I request a final Troy water and sewer bill?
Use the official Final Water & Sewer Bill Request form. The City says one business day’s notice is required, and incomplete information may delay processing.
QWhat happens to autopay when I request a final water bill in Troy?
The City says auto-payment is canceled when a final bill is requested. The final bill cannot be paid using automatic payment because of a sale.
QCan I get help paying a Troy water bill?
Yes. The City lists WRAP, United Way Hardship Assistance Program and OLHSA water affordability resources. United Way for Southeastern Michigan is listed at 844-211-4994 for water assistance routing.
QWhat should I do if I see brown water after hydrant flushing?
The City says brown water can appear after hydrant flushing and should recede after running cold water in sinks, bathtubs or laundry tubs.
QIs Water-Department.org the official City of Troy website?
No. This is an independent guide. Official payments, account service, billing decisions, assistance and emergency reporting must be handled through the City of Troy and its official resources.
Official Sources for City of Troy MI Water Bill Customers
Use these official City of Troy resources for final confirmation before paying, enrolling in autopay, requesting paperless billing, asking for assistance, requesting a final bill or reporting a water/sewer emergency.
| Official source | Use it for | Open |
|---|---|---|
| Online Payment Portal | Official City payment page for water and sewer bill, taxes, permits and other online payments. | Open payments |
| Water & Sewer Bill Portal | Direct water and sewer bill payment through BSAOnline. | Open bill portal |
| Account & Billing | Payment methods, fees, mail address, in-person address, phone payment, autopay and billing warnings. | Open account billing |
| Water & Sewer Division | Emergency contacts, DPW location, hydrant flushing, outdoor water restrictions, water testing and sewer system guidance. | Open Water & Sewer |
| Water Bill Assistance Programs | WRAP, HAP, OLHSA and regional water affordability resources. | Open assistance |
| Paperless Billing Enrollment | E-bill enrollment for ACH customers and paperless bill management. | Open paperless billing |
| Final Water & Sewer Bill Request | Final bill request for sale, move-out, rental or account closing. | Open final bill request |
| Water & Sewer Rates | Current rate resources, account forms, assistance links and water/sewer billing resources. | Open rates |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.