City of Newark Water Department: Pay Bill, Phone Number, Emergency Dispatch, Portal and Service Help
The City of Newark Department of Water and Sewer Utilities handles water/sewer billing, online payment, phone payment, field operations, emergency dispatch, meters, inspections, permits, new connections and general water department support.
For most billing questions, call 973-733-6370. For water or sewer emergencies during weekdays, use 973-733-3874. For after-hours and weekend emergencies, Newark lists 973-733-3654 or 973-733-3655.
Pay online
Use My Water Account for online bills, payment history, usage tracking, autopay and notifications.
Billing phone
Call 973-733-6370 for billing services. Press option 1 for phone payment.
Emergency
Use 973-733-3874 on weekdays. After hours/weekends, call 973-733-3654 or 3655.
City Hall office
General office and mailing address is 920 Broad Street / Mayor Kenneth A. Gibson Blvd., Newark.
Main Official Newark Water Department Links
How to Pay a City of Newark Water and Sewer Bill
Newark provides several payment routes: online portal, phone payment, in-person payment, drop boxes, mail payment and bank bill pay. The best route depends on whether you need speed, proof, cash/money order payment or account support.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online payment | Online billing is available 24/7 through Newark’s secure site. | Open My Water Account and pay with e-check or card. |
| Phone payment | Call 973-733-6370 and press option 1 for credit/debit card payment. | Keep your account number, property address and card details ready. |
| In-person payment | Water & Sewer office at City Hall accepts cash, cashier’s check or money order only. | Do not bring personal checks or credit/debit cards for in-person payment. |
| Drop boxes | Drop boxes are available at City Hall Broad Street Entrance and Green Street Employee Entrance. | Include bill, account number and property address with cashier’s check or money order. |
| Mail payment | Mail payment to City Hall Room 117 or PO Box 64000, Newark, NJ 07101. | Make cashier’s checks or money orders payable to City of Newark Department of Water and Sewer. |
City of Newark Water Department Phone Numbers: Billing, Field Operations, Meter, Permits and General Office
Newark Water & Sewer uses different phone numbers for billing, field operations, general inquiries, meters, permits and engineering. Calling the right number saves time.
| Need | Official phone / email | Use this for |
|---|---|---|
| Billing Department | 973-733-6370 | Water/sewer bill questions and phone payments. |
| Phone payment | 973-733-6370, press 1 | Credit/debit card payment over the phone. |
| Field Operations weekday dispatch | 973-733-3874 | Weekday water/sewer field emergencies, Monday-Friday, 8 AM-5 PM. |
| After-hours/weekend emergencies | 973-733-3654 or 973-733-3655 | Water and sewer emergencies after hours and on weekends. |
| General inquiries | 973-733-6303 | Main office routing, Monday-Friday, 8 AM-5 PM. |
| Customer service email | watersewer.customerservice@ci.newark.nj.us | Non-urgent customer service follow-up and documentation. |
| Meter Department | 973-733-8538 | Meter-related questions, Monday-Friday, 8 AM-5 PM. |
| Permit / Inspection Department | 973-733-8151 | Permit and inspection questions. |
Newark Water and Sewer Emergency Dispatch: What to Call and What to Report
Use emergency numbers for urgent issues like water leaks in the street, sewer backup, water quality reports, clogged catch basins, field operations problems or service restoration emergencies.
| Situation | Best route | Details to give |
|---|---|---|
| Weekday emergency, 8 AM-5 PM | Call 973-733-3874 | Address, cross street, issue type, visible water/sewer problem and contact number. |
| After-hours or weekend emergency | Call 973-733-3654 or 973-733-3655 | Nearest property, exact location, whether street/property is affected and urgency. |
| Water leak in street | Emergency dispatch or phone IVR | Flow level, street flooding, sidewalk impact, photos if safe and nearby landmarks. |
| Sewer backup | Emergency dispatch | Where backup appears, whether multiple drains are affected and time discovered. |
| Water turn-off request | 973-733-3874 during weekdays | Account/property address, reason for turn-off and customer contact details. |
My Water Account Newark Portal: Bills, Usage, Autopay, Recurring Payments and Notifications
Newark’s customer portal helps residents and businesses manage water/sewer accounts online. It is useful for both payment and account monitoring.
View bills and balances
The portal shows account balances, recent bills and bill/payment history so customers can compare activity over time.
Track water usage
The portal includes water usage tracking with yearly, monthly or daily usage views, useful for spotting leaks or unusual use.
Autopay and reminders
Customers can create payment schedules through autopay or recurring payments and sign up for bill or late-payment notifications.
Newark Water Department Office Address, Mail Payment and Drop Box Details
Newark lists several different address references depending on whether you are paying in person, mailing payment, using the main department office or visiting the downtown office location.
| Purpose | Official detail | Important note |
|---|---|---|
| Main office / mailing | City of Newark Water Department, Room B31F, 920 Broad Street, Newark, NJ 07102 | Use for general department mail and office reference. |
| In-person payment | City Hall, 920 Broad Street, Room 117, Newark, NJ 07102 | Cash, cashier’s check or money order only. |
| PO Box mail payment | City of Newark Department of Water and Sewer, PO Box 64000, Newark, NJ 07101 | No personal checks; use cashier’s check or money order. |
| Broad Street drop box | City Hall Broad Street Entrance, Monday-Friday, 8:30 AM-5 PM | Include bill, account number and property address. |
| Green Street drop box | City Hall Green Street Employee Entrance, weekdays 5 PM-8:30 AM and around the clock on weekends | Useful outside normal daytime City Hall access. |
Map shows Newark City Hall at 920 Broad Street, Newark, NJ 07102. For faster payment, use the My Water Account portal or phone payment at 973-733-6370.
Newark Water Bill Help, Utility Assistance and Payment Difficulty
If you are behind on a water/sewer bill, call the Billing Department early and ask what options are available for your account. Newark Water also links customers to New Jersey Shares as a utility assistance resource.
Call billing first
Call 973-733-6370 and ask about your balance, payment posting, phone payment, portal access or next steps for account-specific billing issues.
Check utility assistance
Newark Water links to New Jersey Shares, which may help eligible New Jersey residents with utility assistance resources.
Common Newark Water Department Mistakes That Delay Payments or Service Help
Most issues can be solved faster when you use the official portal, include the account number, call the correct department and avoid wrong payment methods.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial bill-pay websites | Payment may be delayed or routed through a third party. | Start from water.newarknj.gov or mywateraccount.newarknj.gov. |
| Bringing personal checks in person | Newark says personal checks are not accepted for in-person payments. | Use cash, cashier’s check or money order in person. |
| Putting payment in drop box without account details | Payment may be hard to match to the correct account. | Include bill, account number and property address. |
| Emailing urgent emergencies only | Emergency field issues need direct dispatch. | Call 973-733-3874 on weekdays or 973-733-3654/3655 after hours. |
| Calling the general office for meter/permit issues | You may be redirected. | Use Meter Department 973-733-8538 or Permit/Inspection 973-733-8151 when appropriate. |
City of Newark Water Department FAQs
These FAQs answer common searches about Newark Water and Sewer payment, phone numbers, emergency dispatch, portal login, drop boxes, in-person payment and customer service.
QHow do I pay my City of Newark water bill online?
Use the official My Water Account portal at mywateraccount.newarknj.gov. Newark says online billing is available 24 hours a day, seven days a week.
QWhat is the Newark Water Department billing phone number?
The Billing Department phone number is 973-733-6370.
QHow do I pay my Newark water bill over the phone?
Call 973-733-6370 and press option 1 to make a payment by credit or debit card.
QWhat is the Newark Water Department general phone number?
The general Department of Water and Sewer Utilities phone number is 973-733-6303, listed Monday through Friday, 8 AM to 5 PM.
QWhat is the Newark Water and Sewer emergency number?
For weekday emergency dispatch, call 973-733-3874 Monday-Friday, 8 AM to 5 PM. For after-hours and weekend water/sewer emergencies, call 973-733-3654 or 973-733-3655.
QWhere is the Newark Water and Sewer office?
The general office is listed at City Hall, 920 Broad Street, Room B31F, Newark, NJ 07102. In-person payment is listed at 920 Broad Street, Room 117.
QCan I pay my Newark water bill in person?
Yes. Newark says residents can pay in person at the Water and Sewer office in City Hall. In-person payments are cash, cashier’s check or money order only.
QDoes Newark accept personal checks for water bill payment?
Newark says personal checks are not accepted for in-person or mailed water/sewer payments. Use cashier’s check or money order where required.
QWhere can I drop off a Newark water bill payment?
Newark lists drop boxes at City Hall Broad Street Entrance and Green Street Employee Entrance. Include the bill, account number and property address with cashier’s check or money order.
QWhat can I do in the Newark My Water Account portal?
The portal lets customers view balances, bill and payment history, recent bills, pay bills, update contact information, create autopay or recurring payments, track water usage and sign up for notifications.
QWho do I call for Newark meter questions?
The Meter Department is listed at 973-733-8538, Monday through Friday, 8 AM to 5 PM.
QWho do I call for Newark water permits or inspections?
The Permit/Inspection Department is listed at 973-733-8151. Engineering contact information is also listed on the official Contact Us page.
QDoes Newark Water offer assistance links?
The Newark Water website links to New Jersey Shares as a utility assistance resource. Customers should also call billing at 973-733-6370 for account-specific guidance.
QIs Water-Department.org the official Newark Water Department website?
No. This is an independent guide. Official payments, billing decisions, inspections, permits, service requests and emergency reporting must be handled through City of Newark Department of Water and Sewer Utilities.
Official Sources for City of Newark Water Department Customers
Use these official Newark resources for final confirmation before paying, calling, mailing payment, using drop boxes, reporting emergencies or signing into the portal.
| Official source | Use it for | Open |
|---|---|---|
| Newark Water & Sewer Utilities | Main official water/sewer website, updates, portal and department resources. | Open website |
| Pay Bills | Online payment, in-person payment, phone payment, drop boxes and mail payment instructions. | Open pay bills |
| My Water Account Portal | Online bill payment, balance, usage, bill/payment history, autopay and notifications. | Open portal |
| Contact Us | Billing, field operations, emergencies, meter, permits, engineering and general phone numbers. | Open contact page |
| Water and Sewer Utilities City Directory | Director, mission, official city directory, address and phone reference. | Open city directory |
| New Customer Portal Guide | Portal features, usage tracking, autopay, notifications, bill/payment history and contact tools. | Open portal guide |
| IVR Phone Payment System | Phone payment, IVR services, appointment routing, emergency connection and language support. | Open phone payment info |
| New Jersey Shares | Utility assistance resource linked from Newark Water. | Open assistance resource |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.