City of Moore Water Bill: Pay Online, Phone Number, AutoPay, Rates, Start Service and Sewer Help
City of Moore utility customers often need the correct online payment portal, phone payment number, mailing address, City Hall payment option, AutoPay guidance, start-service rules, rates or after-hours water/sewer contact. This guide brings the official Moore Utility Billing, Public Utilities, rates, sewer and community assistance resources into one practical page.
Pay online
Use the official Municipal Online Payments portal linked from City of Moore Utility Billing.
Pay by phone
Call 405-793-5032 Monday to Friday, 8 AM to 5 PM, with debit/credit card. Fees apply.
Pay at City Hall
Pay at 301 N. Broadway. Drive-thru and after-hours night deposit are on the south side.
After-hours issue
For water/sewer issues, call 405-793-5080 to reach the after-hours emergency line.
Main Official City of Moore Water Bill Links
How to Pay Your City of Moore Water Bill
The City of Moore gives customers several official payment options: online payment, phone payment, in-person payment, drive-thru, night deposit and mail. Online AutoPay is tied to the due date because the city bills on a 28-day cycle.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online payment | The Utility Billing page links customers to the online payment portal. | Open online utility payment and verify your account before paying. |
| Phone payment | Call 405-793-5032 Monday-Friday 8 AM to 5 PM with debit/credit card. Processing fees apply. | Keep your account number and card ready before calling. |
| In-person payment | City Hall, 301 N. Broadway, Moore, OK 73160. | Use this if you need face-to-face customer service. |
| Drive-thru window | South side of Moore City Hall, Monday-Friday 8 AM to 5 PM. | Useful when you need a fast in-person payment route. |
| After-hours night deposit | South side of Moore City Hall. | Use non-cash payment and include account details. |
| Mail payment | City of Moore, P.O. Box 6830, Moore, OK 73153-0830. | Mail early and include bill/account details on the check. |
City of Moore Online Utility Payment Video
The City of Moore has an official video showing online utility payment. Use it only as a helpful visual guide, and always start payment from the official City website or payment portal.
Official City of Moore video: Online Utility Payment. Payment screens may change, so confirm current links on the City website before entering payment details.
Start or Transfer City of Moore Water, Sewer and Sanitation Service
The City of Moore provides water, sewer and sanitation service. In most cases, customers can start service by phone, and one day notice is required. New customers need a government-issued photo ID.
| Service item | Official detail | What to prepare |
|---|---|---|
| Start service | Call 405-793-5032 Monday-Friday 8 AM to 5 PM. One day notice is usually required. | Photo ID, service address, move date and customer information. |
| Transfer service | The FAQ lists a $25 billed transfer fee. | Old address, new address and transfer date. |
| New service fee | The FAQ lists a $25 billed new service fee. | Confirm start date and account details before setup. |
| Residential renter deposit | Residential renters are charged a $150 deposit that can be split over 2 months. | Budget for deposit and ask how it appears on the bill. |
| Homeowner deposit | The City runs an online utility credit check to determine deposit. | Ask Customer Service about required information. |
City of Moore Utility Rates, Sewer Cap and Common Fees
The City of Moore utility bill can include water, sewer, sewer surcharge, sanitation, storm cleanup and other fees. Always check the official Utility Rates page for the current schedule before making budget decisions.
| Charge type | Official detail | Why it matters |
|---|---|---|
| Residential water base | $9.50 base charge for residential water meter. | This appears before usage-based charges. |
| Residential water usage | First 10,000 gallons: $5.45 per thousand; 10,001–20,000: $9.98 per thousand; 20,001+: $10.51 per thousand. | Higher outdoor use can move you into higher tiers. |
| Residential sewer | Established residents’ sewer is based on 3 of the 4 lowest months of prior-year water usage at $3.60 per thousand gallons. | This sewer cap helps prevent outside watering months from increasing sewer amount. |
| Residential sewer surcharge | $17.75 residential sewer surcharge. | This is separate from usage-based sewer charges. |
| Sanitation | $11.50 per month for 1 residential poly cart; $18.50 for 2 poly carts. | Moore utility billing includes sanitation service. |
| Late fee | 2% of total bill amount. | Pay before due date to avoid added cost. |
| Cut-off admin fee | $20 admin fee for cut-off due to past due bill. | Past-due accounts can become more expensive quickly. |
Why Your City of Moore Water Usage May Increase
The City says water usage can increase for several reasons, including possible over-reading, access issues during ice or snow events, and leaks. Running toilets are a common hidden cause.
| High-bill clue | Possible cause | First action |
|---|---|---|
| Usage suddenly increased | Running toilet, faucet leak, irrigation, outdoor watering or meter reading question. | Check toilets and visible fixtures before calling. |
| You suspect meter misread | Meter may have been over-read. | Call 405-793-5032 and request a re-read. |
| Leak indicator moving | Water is flowing somewhere on the property. | Turn off all water and check toilets, faucets and irrigation. |
| Sewer amount did not rise with summer use | Sewer cap may limit sewer billing for established residents. | Review sewer average/cap explanation in the FAQ. |
Moore Sewer Issues and After-Hours Water/Sewer Calls
The City’s Sewer Issues page says signs of a developing backup include slow-draining sinks, wastewater backflow and continuous sewage smell. It also lists Sewer/Water Maintenance/After Hours Calls at 405-793-5080.
Call after hours for water/sewer issues
Phone: 405-793-5080
The Report an Issue page says water/sewer issues should not use the webform and should call this number for after-hours emergency routing.
Watch for sewer backup signs
Slow drains, wastewater backflow and continuous sewer smell can be early signs of a sewer problem. Report quickly and protect your property.
Senior Discount and Utility Payment Assistance Near Moore
The City FAQ says utility discounts are available for senior citizens who meet certain criteria. The City also lists Central Oklahoma Community Action Agency, which includes utility payment assistance among emergency services.
| Help option | Official detail | Best next step |
|---|---|---|
| Senior citizen discount | Utility discounts are available for senior citizens who meet criteria. | Call 405-793-5032 or email Utility Customer Service to ask about eligibility. |
| Central Oklahoma Community Action Agency | Emergency services include utility payment assistance. | Contact the agency early and ask what documents are required. |
| Utility assistance timing | The city page says to contact at least 10 days before utility cutoff for assistance program applications. | Do not wait until disconnection day. |
City of Moore Water Bill Phone Number, Address, Mail Address and Map
Use these official details for bill payment, new service, transfer service, payment questions, rate questions, high usage, senior discounts and water/sewer after-hours help.
Utility Customer Service
Phone: 405-793-5032
Office: Moore City Hall, 301 N. Broadway, Moore, OK 73160
Hours: Monday-Friday, 8:00 AM to 5:00 PM.
Email shown on payment portal: utilitybilling@cityofmoore.com
Mail and after-hours
Bill payment mail:
City of Moore
P.O. Box 6830
Moore, OK 73153-0830
After-hours water/sewer: 405-793-5080
After-hours number on Utility Billing page: 405-359-4245
Map shows Moore City Hall at 301 N. Broadway, Moore, OK 73160. For water bill payment, use the official online utility payment portal or City Hall payment options.
Common City of Moore Water Bill Mistakes That Cause Delays or Extra Fees
Most account problems can be avoided by using official links, calling early, checking due dates, saving payment proof and reporting water/sewer emergencies through the correct number.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment pages | Payment may be delayed, misdirected or include unnecessary third-party confusion. | Start from cityofmoore.com or mooreok.municipalonlinepayments.com. |
| Mailing close to the due date | Late fees are based on the total bill amount. | Use online/phone payment or pay at City Hall if timing is urgent. |
| Ignoring Tyler Notify contact updates | You may miss service interruption notices. | Update email and phone in contact preferences or call 405-793-5032. |
| Using webform for water/sewer emergency | The Report an Issue page says water/sewer issues should call the emergency line. | Call 405-793-5080 for water/sewer after-hours issues. |
| Tampering after disconnection | The City warns that only authorized city staff can reconnect disconnected utility service, and tampering can result in fines and damages. | Call Customer Service and follow official reconnection instructions. |
City of Moore Water Bill FAQs
These answers cover common searches about Moore OK utility bill payment, phone number, AutoPay, start service, rates, sewer cap, high usage, senior discounts and after-hours water/sewer issues.
QHow do I pay my City of Moore water bill online?
Use the official City of Moore Utility Billing page and click the online payment link. The payment portal is hosted through Municipal Online Payments for Moore utility billing.
QWhat is the City of Moore Utility Billing phone number?
Call Customer Service at 405-793-5032 Monday through Friday from 8:00 AM to 5:00 PM.
QCan I pay my Moore utility bill by phone?
Yes. The City says customers can call 405-793-5032 during normal business hours with a debit or credit card. Processing fees apply.
QWhere can I pay my City of Moore bill in person?
Pay at Moore City Hall, 301 N. Broadway, Moore, OK 73160. The City also lists a drive-thru window and after-hours night deposit on the south side of City Hall.
QWhere do I mail my City of Moore water bill payment?
Mail payment to City of Moore, P.O. Box 6830, Moore, OK 73153-0830.
QDoes City of Moore offer AutoPay?
Yes. The Utility Billing page notes that when using AutoPay through the online site, customers are directed to choose pay on the due date because the city bills on a 28-day cycle.
QHow do I start Moore water, sewer and sanitation service?
Call 405-793-5032 Monday through Friday from 8:00 AM to 5:00 PM. The City says one day notice is usually required and new customers need a government-issued photo ID.
QWhat does it cost to start or transfer service?
The City FAQ lists a $25 billed new service fee and a $25 billed transfer fee. Residential renters are charged a $150 deposit that can be split over 2 months.
QWhat is the City of Moore after-hours water or sewer number?
For water/sewer issues, the City’s Report an Issue page says to call 405-793-5080 for the after-hours water/sewer emergency line. The Utility Billing page also lists after-hours number 405-359-4245.
QWhy did my Moore water usage increase?
The City says usage can increase for several reasons, including possible meter reading issues and leaks. Running toilets are a common cause. Customers can call 405-793-5032 to request a meter re-read if they think the meter was misread.
QHow is sewer billing calculated in Moore?
New residents have a sewer cap of 6,000 gallons until an average is established. Established residents’ sewer is based on the lowest 3 months of the prior year’s water usage, adjusted annually in April.
QAre senior citizen discounts available?
Yes. The City FAQ says utility discounts are available for senior citizens who meet certain criteria. Contact Utility Customer Service at 405-793-5032 for details.
QWhat are signs of a sewer backup?
The City’s Sewer Issues page lists slow-draining sinks, wastewater backflow and continuous sewage smell as signs of a developing backup.
QCan I use the Report an Issue form for water or sewer emergencies?
No. The Report an Issue page says water/sewer issues should not use the form. Call 405-793-5080 for after-hours water/sewer emergency routing.
QIs Water-Department.org the official City of Moore website?
No. This is an independent guide. Official payments, account service, rates, discounts, start service, utility billing and emergency reporting must be handled through the City of Moore and its official resources.
Official Sources for City of Moore Water Bill Customers
Use these official resources for final confirmation before paying, starting service, calling after hours, checking rates, requesting account help or applying for assistance.
| Official source | Use it for | Open |
|---|---|---|
| Utility Billing | Payment options, phone number, address, mail address, AutoPay note, Tyler Notify and account questions. | Open Utility Billing |
| Online Utility Payment Portal | Registering, paying online and managing utility billing payment method. | Open payment portal |
| Utility Billing FAQ | Start service, transfer fees, deposits, payment methods, sewer cap, high usage and senior discounts. | Open FAQ |
| Utility Rates | Water rates, sewer rates, sanitation, sewer surcharge and miscellaneous fees. | Open rates |
| Public Utilities | Water & sewer resource hub, utility billing, sewer issues, lead protection, water conservation and water quality links. | Open Public Utilities |
| Sewer Issues | Sewer backup signs, water/sewer line explanation and after-hours water/sewer calls. | Open Sewer Issues |
| Report an Issue | Non-water/sewer reporting guidance and warning that water/sewer issues should call 405-793-5080. | Open Report an Issue |
| Central Oklahoma Community Action Agency | Utility payment assistance and local emergency service resources. | Open assistance page |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.