City of Mansfield Ohio Water Department: Pay Water Bill, Phone Number, Water Repair and Service Help
Most Mansfield water customers need one clear answer quickly: where to pay the water/sewer bill, what account number is needed for Quick Pay, where to mail a payment, who to call for Utility Collections, and what to do when there is a water repair, shutdown or boil advisory. This guide brings the official City of Mansfield payment, Utility Collections, Water Repair and water notice resources into one practical page.
Pay online
Use the official City Online Bill Pay page and choose View / Pay Water & Sewer Bill.
Quick Pay
Municipal Online Services says Quick Pay needs your account number and does not require login.
Mail payment
Mail to Utility Collections, 99 Park Avenue East, Mansfield, OH 44902.
Repair notices
Recent official notices list Water Repair at 419-755-9806, Monday to Friday, 7:00 AM to 3:30 PM.
Main Official Mansfield Water Department Links
How to Pay Your City of Mansfield Ohio Water and Sewer Bill
The City of Mansfield lists several payment methods: online, in-person drive-thru, phone, mail and electronic funds transfer through a customer’s bank.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online payment | The Online Bill Pay page links View / Pay Water & Sewer Bill. | Open the official payment portal. |
| Quick Pay | Quick Pay needs your account number and does not require login. | Use this when you only need to pay and have the account number ready. |
| Sign in / register | Create an account to view details, manage single and multi-accounts, and multi-bill pay. | Use this if you manage the same Mansfield utility account every month. |
| Phone payment | The City lists payment by phone at 419-755-9785. | Call with your account number, service address and payment method ready. |
| Drive-thru payment | Drive-thru window located at 99 Park Avenue East, Mansfield, OH. | Use if you prefer in-person payment without entering the online portal. |
| Mail payment | Utility Collections, 99 Park Avenue East, Mansfield, OH 44902. | Write your account number on the check or include the bill stub. |
| Bank EFT | The City lists electronic funds transfer through a customer’s bank. | Confirm account number and payment posting timing with your bank. |
Mansfield Water Bill Quick Pay vs Sign In / Register
The Mansfield Municipal Online Services page gives customers two common routes: Quick Pay for one-time payment and Sign In / Register for account management.
Use Quick Pay when you are in a hurry
Quick Pay is best when you have your account number and only need to make one payment. The portal says no login is necessary.
Use Sign In / Register for regular account management
Registration is better when you want to view account details, manage one or more accounts, or use multi-bill pay.
Utility Collections Phone Number, Mail Address and Drive-Thru Payment Address
Use these official payment details when you need to pay by phone, mail a check, use the drive-thru window, or contact Utility Collections about payment routing.
Mail and drive-thru
Utility Collections
99 Park Avenue East
Mansfield, OH 44902
The same Park Avenue East location is listed for the drive-thru window.
Mansfield Water Repair: Service Shutdowns, Main Repairs and Boil Advisories
The City posts water service shutdown and boil advisory notices when emergency water main repairs affect specific streets or addresses. Recent notices list the Water Repair Department phone and business hours.
| Issue | Official detail | What to do |
|---|---|---|
| Water service shutdown | City notices are posted when emergency water main repairs require shutting down service to listed areas. | Check current City news and follow the affected-street notice. |
| Water Repair phone | Recent notices list 419-755-9806 during normal business hours Monday to Friday, 7:00 AM to 3:30 PM. | Call with exact street, address, water issue and any notice you received. |
| Boil advisory after repairs | Some shutdown notices say a boil advisory will be issued upon restoration of service. | Follow the advisory until the City issues a lift notice. |
| Water purity sampling | A boil advisory notice says the advisory remains a precaution until samples confirm water purity. | Use boiled water for consumption until the advisory is lifted. |
What to Do During a Mansfield Boil Advisory
A City boil advisory notice says consumed water should be brought to a rolling boil for a full 3 minutes before consumption. The advisory is a precaution until samples can be tested to confirm water purity.
Boil consumed water
Use boiled water for drinking, cooking, brushing teeth, preparing baby formula and other consumption needs until the advisory is lifted.
Watch official updates
Check City news posts for the affected streets and for any follow-up lift advisory notice.
Lead note
City notices state that boiling water does not reduce lead. Use cold water for drinking and cooking and flush stagnant plumbing as recommended.
Mansfield Drinking Water Notices, Lead Information and Water Treatment Contact
The City’s January 2026 drinking-water notice said customers did not need to boil water for that notice, but it also explained service-line notification, lead information and a water treatment issue being addressed.
| Water notice topic | Official detail | Practical meaning |
|---|---|---|
| GRR / service line notice | The notice discussed galvanized requiring replacement, lead, or lead-status-unknown service line notice requirements. | Customers should watch City notices and understand their own service line material where available. |
| No boil action for that notice | The notice said there was nothing customers needed to do at that time and they did not need to boil water. | Different notices have different instructions; read the exact current notice. |
| Boiling and lead | The City notice states boiling water does not remove lead. | Use cold water for cooking/drinking, flush stagnant water, and clean aerators as recommended. |
| Water Treatment contact | The notice lists Leon E. Bursley Jr. at 419-884-3310 and 2010 Lexington Springmill Road South. | Use this route for questions about that official drinking-water notice. |
City of Mansfield Water Department Phone Numbers, Addresses and Map
Use the correct contact depending on the problem: bill payment, water repair, boil advisory questions, water treatment notice or general City information.
| Need | Official contact | Best use |
|---|---|---|
| Pay by phone | 419-755-9785 | Water/sewer bill phone payment route listed by the City. |
| Mail payment / drive-thru | Utility Collections, 99 Park Avenue East, Mansfield, OH 44902 | Mailing payments or using the drive-thru payment window. |
| Water Repair | 419-755-9806 | Questions about water repair notices, shutdowns and boil advisories during listed business hours. |
| Water Treatment notice | 419-884-3310, 2010 Lexington Springmill Road South | Questions about the January 2026 drinking-water notice. |
| City Hall | 30 North Diamond St., Mansfield, OH 44902 | General City of Mansfield reference address. |
Map shows 99 Park Avenue East, Mansfield, OH 44902, the address listed by the City for Utility Collections mail payment and drive-thru payment.
Common Mansfield Water Bill and Water Service Mistakes
Most problems can be avoided by using official payment links, saving confirmation, reading current City notices carefully and calling the right department for repair or treatment questions.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment pages | Payment may be delayed, misdirected or include third-party confusion. | Start from mansfieldohio.gov Online Bill Pay or the official municipal payment portal. |
| Paying without account number | Quick Pay requires the correct account number. | Keep your latest water/sewer bill nearby before opening Quick Pay. |
| Mailing payment without bill stub | Processing can be delayed if Utility Collections cannot match the payment. | Include the stub or write the account number on the check. |
| Assuming every notice means boil water | Some notices are informational and say no boil action is needed. | Read the “What should I do?” section of the current City notice. |
| Boiling water for lead reduction | City notices state boiling does not remove lead. | Use cold water, flush stagnant water, clean aerators and follow official lead guidance. |
| Calling billing for repair shutdowns | Repair notices route questions to Water Repair, not Utility Collections. | Call 419-755-9806 for water repair notice questions during listed hours. |
City of Mansfield Ohio Water Department FAQs
These answers cover common searches about Mansfield water bill payment, Quick Pay, phone number, mail address, Water Repair, boil advisories, Water Treatment and official City resources.
QHow do I pay my City of Mansfield Ohio water bill online?
Open the official City of Mansfield Online Bill Pay page and select View / Pay Water & Sewer Bill. The City links customers to the official water/sewer bill payment portal.
QCan I pay my Mansfield water bill without logging in?
Yes. The Municipal Online Services Utility Billing page says Quick Pay is available and only requires your account number. No login is necessary for Quick Pay.
QWhat is the Mansfield Ohio water bill phone payment number?
The City of Mansfield Online Bill Pay page lists phone payment at 419-755-9785.
QWhere do I mail my Mansfield water/sewer bill payment?
Mail payment to Utility Collections, 99 Park Avenue East, Mansfield, OH 44902. Include your bill stub or clearly write your account number on the payment.
QWhere can I pay my Mansfield water bill in person?
The City lists a drive-thru window located at 99 Park Avenue East, Mansfield, Ohio.
QCan I pay through my bank?
The City Online Bill Pay page lists electronic funds transfer through a customer’s bank as a payment option. Confirm account number and timing with your bank before relying on it near a due date.
QWho do I call for Mansfield Water Repair?
Recent official City notices list the Mansfield Water Repair Department at 419-755-9806 during normal business hours Monday through Friday, 7:00 AM to 3:30 PM.
QWhat should I do during a Mansfield boil advisory?
A City boil advisory notice says consumed water should be brought to a rolling boil for a full 3 minutes before consumption until samples confirm water purity and a notice is issued.
QDoes boiling water remove lead?
No. City notices state that boiling water does not reduce lead. Use cold water for cooking and drinking, flush water that has sat unused, and clean faucet aerators regularly.
QWho do I contact about the January 2026 Mansfield drinking water notice?
The notice lists Leon E. Bursley Jr. at 419-884-3310 and 2010 Lexington Springmill Road South, Mansfield, Ohio 44904.
QWhere can I find Mansfield water service shutdown notices?
Check the official City of Mansfield news area for water service shutdowns, boil advisories and lift notices. These notices identify affected streets and the Water Repair contact.
QIs Water-Department.org the official City of Mansfield website?
No. This is an independent guide. Official payments, account support, water repair, boil advisory updates and water treatment notices must be handled through the City of Mansfield and its official resources.
Official Sources for City of Mansfield Ohio Water Department Customers
Use these official resources for final confirmation before paying, mailing a payment, calling Water Repair, following a boil advisory or reviewing drinking-water notices.
| Official source | Use it for | Open |
|---|---|---|
| City of Mansfield Online Bill Pay | Payment options, phone payment, mail payment, drive-thru payment and View / Pay Water & Sewer Bill link. | Open Online Bill Pay |
| Water/Sewer Bill Portal | Opening the official eSuite water and sewer bill payment route. | Open payment portal |
| Municipal Online Utility Billing | Quick Pay, account sign-in/register and multi-account payment management. | Open utility billing |
| Important Drinking Water Notice | Water treatment notice, service-line notice information, lead guidance and Water Treatment contact. | Open water notice |
| Boil Advisory Example | Understanding boil advisory language, rolling boil instruction and Water Repair contact. | Open boil advisory |
| Water Service Shutdown Example | Understanding water repair shutdown notices and affected street guidance. | Open shutdown notice |
| City of Mansfield News | Current notices, boil advisories, service shutdowns, lift notices and City updates. | Open City news |