City of Hollywood Water Bill: Pay Online, Phone, Mail, Drive-Thru, Direct Debit and Service Help
Hollywood utility customers often need one safe link and one correct phone number, especially when a bill is close to the cut-off date or service has already been interrupted. This guide explains how to pay your City of Hollywood, Florida utility bill online, by phone, by mail, at City Hall, through the drive-thru, by drop box or by direct debit using official city resources.
Pay online
Use the official Paymentus Customer Portal for one-time payment, login or registration.
Pay by phone
Call 954-921-3938 and select Option 2 anytime to use the IVR payment system.
Pay in person
Pay at City Hall, Room 103, or use the north-side drive-thru Monday through Thursday.
Emergency
For after-hours utility emergencies, call 954-967-4357. For water/sewer emergency reporting, use 954-921-3046.
Main Official City of Hollywood Water Bill Links
How to Pay Your City of Hollywood Utility Bill
The City lists several payment choices: online payment, phone IVR, direct debit, mail, in-person cashier, drive-thru window and after-hours drop box. Choose the method based on how urgent your account status is.
| Payment method | Official detail | Best practical use |
|---|---|---|
| Online Paymentus portal | Make a one-time payment or log in/register through the City-linked Paymentus Customer Portal. | Open the official portal and save confirmation. |
| Pay by phone | Call 954-921-3938 and select Option 2 anytime to pay through the IVR system. | Good when online access is difficult. Keep account number and card/e-check details ready. |
| Mail payment | Mail payment and stub to City of Hollywood Utility Bill Processing Center, P.O. Box 229187, Hollywood, Florida 33022-9187. | Use only when timing is not urgent. Do not send cash. |
| In-person cashier | Pay at City Hall, 2600 Hollywood Boulevard, Cashiers Office, Room 103. | Best for urgent account issues or when you need direct city assistance. |
| Drive-thru window | Located on the north side of City Hall. | Convenient for paying from your vehicle during posted hours. |
| After-hours drop box | Located next to the drive-thru window on the north side of City Hall. | Use check or money order with account details. Avoid cash and avoid if reconnection is urgent. |
Hollywood Water Bill Phone Number: Payment, Customer Service, Reconnect and Emergency Help
Hollywood has different phone routes depending on whether you need payment, billing help, reconnection, after-hours emergency help, or water/sewer emergency reporting.
| Need | Official phone number | When to use it |
|---|---|---|
| Utility billing / water service / reconnect | 954-921-3938 | Monday through Thursday, 7:00 AM to 6:00 PM, for live customer service help. |
| Phone payment IVR | 954-921-3938, Option 2 | Anytime, 24 hours a day, for automated payment. The City says there is no fee. |
| After-hours utility emergencies | 954-967-4357 | Monday through Thursday after 6:00 PM, Fridays, weekends and holidays. |
| Water and sewer emergency reporting | 954-921-3046 | Use for water or sewer emergency reporting listed by the City. |
| General City information | 954-967-4357 | General City of Hollywood information route. |
How City of Hollywood Direct Debit Works
Direct debit is useful if you want the utility bill paid automatically from your checking account. The City requires the enrollment form and a voided check, and you should keep paying normally until your bill clearly shows bank draft language.
| Direct debit detail | Official guidance | Practical tip |
|---|---|---|
| How to enroll | Download, complete and submit the Direct Debit Enrollment Form with a voided check. | Use the official City payment page and confirm the latest form before submitting. |
| Where to send form | City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, Florida 33022-9045. | You can also drop the form off at Room 103 or use the night payment drop box. |
| When draft starts | It may take one to two billing cycles after enrollment. | Continue paying normally until the bill says “Amount Due Will Be Bank Drafted.” |
| Review period | You have five working days before the payment date to review your bill and ask questions or cancel payment. | Check your bill every month even with direct debit. |
Open New Utility Service, Reconnect Service or Close a Hollywood Utility Account
Before opening a new account, the City says customers should confirm whether the address is served by the City of Hollywood Department of Public Utilities. Some addresses may have water or sewer service from another provider.
| Service need | Official requirement | Practical action |
|---|---|---|
| Open new utility account | Submit the Utility Service Application after confirming your address is served by the City. | Call 954-921-3938 first if you are unsure about provider. |
| Required documents | Executed lease or closing documents, government-issued photo ID and deposit acknowledgment. | Prepare documents before submitting the application to avoid delay. |
| Deposit | New customers are required to pay a deposit, which appears on the first utility bill. | Review the deposit rate sheet and budget for the first bill. |
| Reconnect after non-payment | If service was interrupted for non-payment, customers must speak with a Customer Service Representative after payment to schedule reconnection. | Pay first, then call 954-921-3938 during business hours. |
| Close utility account | Submit a written request to payutility@hollywoodfl.org with termination date, forwarding address and photo ID. | Do this before moving out, selling or changing responsibility for the property. |
Hollywood Utility Rates, Delinquent Bills, Cut-Off Dates and High-Bill Checks
The City says new utility rates are reflected in November 2025 bills. It also notes that bills are delinquent on the 21st day after the bill date and service can be disconnected on the cut-off date shown on the bill if unpaid.
Water and wastewater example
The City gives a single-family residential example using average monthly water use of 600 cubic feet, about 4,500 gallons.
Tiered water billing
The City explains that only the water consumed in a higher tier is charged at that higher tier rate.
Stormwater charge
The City’s rate page also discusses stormwater rate changes, so check all bill line items, not only water use.
| Issue | What it may mean | What to check first |
|---|---|---|
| Bill is higher than usual | Water use, wastewater, stormwater, rate changes, late balance or account activity may affect the total. | Compare usage, service dates and every bill line item. |
| Payment not showing | Posting timing may vary depending on payment method and time submitted. | Use your confirmation number and call 954-921-3938 if urgent. |
| Cut-off notice | The bill remained unpaid past the delinquent timeline. | Pay through a fast method, then contact customer service if reconnection or account review is needed. |
| Possible leak | Toilet, irrigation, service line or indoor plumbing issue may increase usage. | Check toilets, irrigation, hose bibs, water heater area and the meter if possible. |
City of Hollywood Water Bill Phone Number, Office Address, Mail Address and Map
Use these official contact details for utility bill questions, payment help, new service, reconnection, direct debit, service closing, in-person payment and emergency reporting.
Utility Billing Customer Service
Billing / service / reconnect: 954-921-3938
Office: City Hall, Room 103, 2600 Hollywood Boulevard, Hollywood, FL 33020
Hours: Monday through Thursday, 7:00 AM to 6:00 PM. City Hall is closed Fridays.
Email for closing account: payutility@hollywoodfl.org
Mail and emergency contacts
Mail payment:
City of Hollywood
Utility Bill Processing Center
P.O. Box 229187
Hollywood, Florida 33022-9187
Direct debit form mailing:
City of Hollywood Utility Billing
P.O. Box 229045
Hollywood, Florida 33022-9045
After-hours utility emergency: 954-967-4357
Water/sewer emergency: 954-921-3046
Map shows Hollywood City Hall at 2600 Hollywood Boulevard. Utility bill cashier service is listed in Room 103, with drive-thru and after-hours drop box on the north side of the building.
Common Hollywood Water Bill Mistakes That Cause Delays, Cut-Off Risk or Reconnection Trouble
Most problems happen when customers use slow payment methods near the cut-off date, forget to call after paying a disconnected account, or assume direct debit starts immediately.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payments can be delayed, misdirected or connected to confusing third-party fees. | Start from hollywoodfl.org or the official Paymentus portal. |
| Mailing payment near cut-off date | Mail processing may not post before the cut-off date. | Use online, phone IVR or in-person payment when timing matters. |
| Not calling after service interruption | The City says customers must speak with customer service after payment to schedule reconnection. | Pay first, then call 954-921-3938 during business hours. |
| Assuming direct debit starts instantly | The City says direct debit can take one to two billing cycles. | Keep paying normally until the bill shows bank draft wording. |
| Closing account without written request | Billing responsibility may continue or final billing may be delayed. | Email the required written request with termination date, forwarding address and photo ID. |
| Not confirming service provider | Some Hollywood addresses may be served by Broward County or Town of Davie providers. | Call 954-921-3938 before applying for new City service. |
City of Hollywood Water Bill FAQs
These answers cover common searches about Hollywood FL utility bill payment, phone number, online portal, direct debit, mail address, drop box, drive-thru, new service, reconnect, disconnect and rates.
QHow do I pay my City of Hollywood water bill online?
Use the official City of Hollywood Pay Your Utility Bill page or Utility Billing & Customer Service page, then open the Paymentus Customer Portal. You can make a one-time payment without registering if you have your account number from the paper bill.
QWhat is the City of Hollywood utility billing phone number?
Call 954-921-3938 for water service, utility bill questions or reconnection help Monday through Thursday from 7:00 AM to 6:00 PM.
QCan I pay my Hollywood water bill by phone?
Yes. Call 954-921-3938 and select Option 2 anytime to pay using the IVR system. The City says there are no fees for this payment option.
QWhat payment methods are accepted by the City of Hollywood?
The City lists cash, check, money order, e-check, debit card, MasterCard, VISA and American Express. Cash is accepted only inside at the main cashier location.
QWhere do I mail my Hollywood utility bill payment?
Mail payment and stub to City of Hollywood, Utility Bill Processing Center, P.O. Box 229187, Hollywood, Florida 33022-9187. Make the check or money order payable to City of Hollywood and write your account number on it. Do not send cash.
QWhere can I pay my Hollywood water bill in person?
Pay at City Hall, 2600 Hollywood Boulevard, Cashiers Office, Room 103, Monday through Thursday from 7:00 AM to 6:00 PM. The City asks customers to arrive at least five minutes before 6:00 PM.
QDoes Hollywood have a drive-thru payment window?
Yes. The drive-thru window is on the north side of City Hall at 2600 Hollywood Boulevard.
QDoes Hollywood have an after-hours payment drop box?
Yes. The after-hours payment drop box is located next to the drive-thru window on the north side of City Hall. Use check or money order and include account details.
QCan I set up direct debit for Hollywood utility bills?
Yes. Submit the Direct Debit Enrollment Form with a voided check. Continue paying normally until your bill says “Amount Due Will Be Bank Drafted.” The City says this can take one to two billing cycles.
QWhen is a City of Hollywood utility bill delinquent?
The City says bills are delinquent on the 21st day after the date shown on the bill. If the bill remains unpaid, service will be disconnected on the cut-off date shown on your bill.
QWhat do I do if my Hollywood water service was interrupted for non-payment?
After paying, you must speak with a Customer Service Representative to schedule service reconnection. Call 954-921-3938 during normal business hours.
QHow do I open new utility service in Hollywood FL?
First call 954-921-3938 to confirm the address is served by the City of Hollywood Department of Public Utilities. Then submit the Utility Service Application with required documents and deposit acknowledgment.
QWhat documents are needed for new Hollywood utility service?
The City lists an executed lease or closing documents, a government-issued photo ID with signature, and acknowledgment of the deposit requirement.
QHow do I close a Hollywood utility account?
Email a written request to payutility@hollywoodfl.org with the desired termination date, forwarding address and a copy of a valid photo ID.
QWhat is the City of Hollywood after-hours utility emergency number?
For after-hours utility emergencies Monday through Thursday after 6:00 PM, Fridays, weekends and holidays, call 954-967-4357.
QWho do I call to report a Hollywood water or sewer emergency?
The City lists 954-921-3046 to report a water and sewer emergency.
QWhere can I find Hollywood water and wastewater rates?
Use the official City of Hollywood Rates page. It includes new utility rate information, average single-family examples and explanations of water, wastewater and stormwater charges.
QIs Water-Department.org the official City of Hollywood website?
No. This is an independent guide. Official payments, service applications, billing decisions, direct debit, reconnection and emergency reporting must be handled through the City of Hollywood and official City resources.
Official Sources for City of Hollywood Water Bill Customers
Use these official resources for final confirmation before paying, mailing a check, using the drop box, opening service, closing service, requesting reconnection or checking rates.
| Official source | Use it for | Open |
|---|---|---|
| Pay Your Utility Bill | Online payment, phone payment, direct debit, mail, in-person payment, drive-thru, drop box, delinquency and reconnect guidance. | Open bill page |
| Paymentus Customer Portal | One-time payment, registered portal login and payment confirmation. | Open payment portal |
| Utility Billing & Customer Service | Customer service phone, after-hours emergency number, new utility service application, deposit policy and important phone numbers. | Open customer service |
| Reconnect / Disconnect Service | Closing utility account, written termination request, forwarding address, photo ID and service-related resources. | Open service page |
| Rates | Water, wastewater and stormwater rate details and examples for average single-family residential usage. | Open rates |
| Public Utilities | Public utilities department links, conservation, utility billing, emergency contacts, water restrictions, lead/copper resources and service line information. | Open public utilities |
| Pay / Pay For | City-wide payment directory including utility bill, permits, citations and other City payment links. | Open payment directory |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.