City of Gulfport Water Department: Pay Bill, Phone Number, Auto Debit, Start/Stop Service and Water Quality
Gulfport utility customers usually need one of these answers quickly: where to pay the water bill, what phone number to call, how to enroll in auto debit, how to request new service, how to disconnect service, what happens after a late bill, or where to find water quality reports. This guide keeps the official City of Gulfport, Mississippi Utility Billing resources in one practical page.
Pay online
Use the official MUNIS Utility Billing portal with your account number and customer number from the bill.
Phone payment
Dial 1-877-379-0329 for phone payment. Call the office if service is disconnected.
EFT auto debit
Submit the official EFT/Auto Debit request if you want automatic utility bill payment.
Water quality
Use the official Water Quality Report page for current and historical CCR documents.
Main Official City of Gulfport Water Department Links
How to Pay Your City of Gulfport Water / Utility Bill
The City of Gulfport Utility Billing page lists several payment methods. The safest online route is the official MUNIS utility billing portal linked from gulfport-ms.gov.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online payment | The City says customers can use “Pay Online” or the linked payment portal. | Open the official MUNIS portal and enter account/customer details from your bill. |
| Phone payment | Dial 1-877-379-0329. | Keep your utility bill, account details and payment method ready before calling. |
| EFT / Auto Debit | The City links customers to an EFT-Auto Debit request form. | Submit the official EFT / Auto Debit request. |
| In-office payment | Accepted payments include cash, check or credit card. Credit cards require an additional fee. | Bring your bill stub. Note the City says it cannot accept Chime, Apple Pay, Cash App, Venmo, gift cards, medical cards or PayPal because of processing fees. |
| Mail payment | Mailed payments go to a lock-box processing center and payment coupon stubs are required. | Mail early and include the payment stub. Missing stub may delay processing. |
| Overnight drop box | Available at both locations for check or money order with payment coupon/stub. Boxes are checked at 8:00 AM, Monday to Friday. | Do not put cash in the drop box. Use check or money order and include the stub. |
Gulfport MUNIS Utility Billing Portal: Account Number and Customer Number
The official utility billing portal asks customers to enter the account number and customer number from the bill before searching the account.
Account number
Use the account number exactly as shown on your current Gulfport utility bill.
Customer number
The MUNIS page also asks for a customer number from the bill. Keep the latest bill nearby.
Save proof
After payment, save the confirmation number, screenshot or email receipt until the balance updates.
Request New Water Service, Disconnect Service, Auto Debit, Text Alerts and Adjustments
The City of Gulfport Utility Billing page links several official forms for common account needs. Use the right form so your request goes to the correct utility billing workflow.
| Need | Official route | Best use |
|---|---|---|
| New utility service | Request Water / Utility Service | Use when opening service for a new property, move-in or new account. |
| Disconnect service | Disconnect Water / Utilities | Use when moving out, selling property or closing service responsibility. |
| EFT / Auto Debit | Request EFT / Auto Debit | Use for automatic recurring payment instead of manual monthly payment. |
| Leak or pool adjustment | Leak / Pool Adjustment | Use after a qualifying leak or pool-related billing situation. |
| Text message alerts | Text Message Opt-In | Use if you want official utility/billing text communication where available. |
Gulfport Utility Billing Late Fee, Past-Due Balance and Reconnect Timing
The City provides clear billing rules that customers should not ignore. All services are billed monthly, and past-due accounts may be disconnected if not paid by the current due date.
| Billing issue | Official detail | What to do |
|---|---|---|
| Monthly billing | All services are billed monthly. | Check your bill every month and do not wait for a second notice. |
| Past-due balance | Accounts with a past-due balance are subject to disconnect if not paid by the current due date. | Call Utility Billing before the balance becomes urgent. |
| Late fee | An 11% late fee is assessed on unpaid balances not received in the office by 5:00 PM on the bill’s due date. | Pay before the due date and save proof. |
| Additional charges | Additional charges may be assessed for late payments and disconnection of service. | Do not wait until disconnection if you can contact the office earlier. |
| Same-day reconnect | If disconnected for non-payment and you pay online or by phone, contact the office before 3:00 PM to schedule reconnect for same-day service. | After payment, call the office. Payment alone may not automatically reconnect the service. |
Gulfport Leak / Pool Adjustment: What to Prepare Before Requesting Help
The City links a Leak/Pool Adjustment form from the Utility Billing page. Before submitting, collect details that help the billing office understand the account, usage period and reason for the adjustment request.
Account proof
Keep your account number, customer number, service address and current bill ready.
Repair details
For a leak, keep repair date, plumber invoice, parts receipt, photo proof or written explanation.
Usage timeline
Note when the high bill started, when the leak was found and when it was fixed.
Gulfport 311, Service Requests and Utility Billing Questions
The City says 311 is for non-emergency calls in Gulfport. If 311 does not connect from your phone, dial 228-868-5700. You can also use Gulfport Connect or the 311 service request form.
| Need | Official route | Best use |
|---|---|---|
| Non-emergency city help | Dial 311 or 228-868-5700. | Use for general city information, service requests or non-emergency concerns. |
| Utility billing account issue | Call 228-868-5700 or use utilitybilling@gulfport-ms.gov. | Use for payment, billing, reconnect, adjustment and account questions. |
| Online service request | Customer Service 311 | Use Gulfport Connect or the online 311 request form for trackable issues. |
City of Gulfport Water Quality Report and CCR Documents
The official Water Quality Report page provides public water quality documents, including the 2024 CCR Report and earlier annual reports.
Current report
Use the Water Quality Report page to access the latest listed CCR document and review official water quality information.
Older reports
The page also lists prior-year report documents, which can help users compare older annual water quality information.
City of Gulfport Water Department Phone Number, Email, Mailing Address and Map
Use these official contact details for payment questions, online portal support, reconnect timing, leak/pool adjustment questions, new service, disconnect service and water quality resources.
Utility Billing
Phone: 228-868-5700
MUNIS contact page phone: 228-868-5720
Email: utilitybilling@gulfport-ms.gov
Phone payment: 1-877-379-0329
311 and mailing
311 backup phone: 228-868-5700
311 email: 311@gulfport-ms.gov
Mailing address listed by City: P.O. Box 1780, Gulfport, MS 39502
Hours listed by 311: Monday to Friday, 8:00 AM to 5:00 PM.
Map centers on Gulfport, Mississippi. For official water bill payment and account help, use the City of Gulfport Utility Billing page or call 228-868-5700.
Common Gulfport Water Department Mistakes That Cause Delays or Extra Charges
Most Gulfport utility billing problems can be reduced by using official links, including the bill stub, paying before the due date, and calling the office after a disconnected-service payment.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using the wrong Gulfport website | Gulfport, Florida and Gulfport, Mississippi have different utility systems. | Use gulfport-ms.gov for Mississippi accounts. |
| Mailing without coupon stub | The City says missing stubs may delay mail payment processing. | Always include the payment coupon/stub with mailed payments. |
| Putting cash in drop box | The City says drop boxes are for check or money order payments with stub. | Use check or money order only and include your coupon/stub. |
| Paying after disconnect but not calling | Same-day reconnect requires contacting the office before 3:00 PM after online or phone payment. | Pay, save confirmation, then call the office immediately. |
| Ignoring the due date | An 11% late fee applies to unpaid balances not received by 5:00 PM on the due date. | Use online payment or EFT auto debit before the due date. |
| Waiting on leak adjustment | Adjustment requests need details and may take review time. | Repair the leak, collect proof and submit the official adjustment form quickly. |
City of Gulfport Water Department FAQs
These answers cover common searches about Gulfport MS water bill payment, phone number, online portal, auto debit, new service, disconnect service, leak adjustment, late fees and water quality reports.
QHow do I pay my City of Gulfport water bill online?
Use the official City of Gulfport Utility Billing page and open the Pay Online / MUNIS Utility Billing portal. You will need your account number and customer number from your bill.
QWhat is the City of Gulfport Utility Billing phone number?
The City of Gulfport Utility Billing page lists 228-868-5700. The MUNIS contact page also lists 228-868-5720 and utilitybilling@gulfport-ms.gov.
QWhat is the Gulfport water bill phone payment number?
The City lists phone payments at 1-877-379-0329.
QCan I enroll in EFT or auto debit for Gulfport utility bills?
Yes. The City links an EFT/Auto Debit request form from the official Utility Billing page.
QHow do I request new water or utility service in Gulfport MS?
Use the official Request Water/Utility Service form linked from the City of Gulfport Utility Billing page.
QHow do I disconnect Gulfport water or utility service?
Use the official Disconnect Water/Utilities form linked from the City of Gulfport Utility Billing page. Keep confirmation for your move-out or final-bill records.
QDoes Gulfport offer leak or pool bill adjustments?
Yes. The City links a Leak/Pool Adjustment form. Gather repair details, dates, photos, invoices or receipts before submitting the request.
QWhat is the Gulfport utility bill late fee?
The City says an 11% late fee is assessed on unpaid balances not received in the office by 5:00 PM on the bill’s due date.
QCan Gulfport disconnect water service for a past-due balance?
Yes. The City says accounts with a past-due balance are subject to disconnect if not paid by the current due date.
QWhat should I do after paying a disconnected Gulfport water account?
If disconnected for non-payment and you pay online or by phone, the City says you need to contact the office before 3:00 PM to schedule reconnect for same-day service.
QCan I pay Gulfport utility bill with Apple Pay, Cash App or Venmo in office?
The City says because of processing fees, it is unable to accept Chime, Apple Pay, Cash App, Venmo, gift cards, medical cards and PayPal for in-office payments.
QWhere can I find Gulfport water quality reports?
Use the official City of Gulfport Water Quality Report page. It lists the 2024 CCR Report and older annual report documents.
QHow do I contact Gulfport 311?
Dial 311 for non-emergency city service requests in Gulfport. If 311 does not connect, dial 228-868-5700. The City also lists 311@gulfport-ms.gov.
QIs this article for Gulfport Mississippi or Gulfport Florida?
This article is for Gulfport, Mississippi. Gulfport, Florida uses a different website, phone number and payment system.
QIs Water-Department.org the official City of Gulfport website?
No. This is an independent guide. Official payments, account service, reconnects, disconnects, adjustment decisions and water quality reports must be handled through the City of Gulfport and its official resources.
Official Sources for City of Gulfport Water Department Customers
Use these official City of Gulfport resources for final confirmation before paying, enrolling in auto debit, requesting service, disconnecting utilities, asking for an adjustment or checking water quality reports.
| Official source | Use it for | Open |
|---|---|---|
| Utility Billing | Payment methods, billing rules, late fee, disconnect/reconnect notes, auto debit, new service, disconnect service and adjustment links. | Open Utility Billing |
| Pay Utility Bill Online | Online account lookup and water/utility bill payment using account and customer number. | Open payment portal |
| Utility Billing Contact | Billing contact phone and email. | Open contact page |
| EFT / Auto Debit | Recurring bank draft / auto debit request. | Open auto debit form |
| Request Water / Utility Service | New utility account or water service request. | Open new service form |
| Disconnect Water / Utilities | Stop or disconnect utility service. | Open disconnect form |
| Leak / Pool Adjustment | Request review after a qualifying leak or pool-related billing issue. | Open adjustment form |
| Customer Service 311 | Non-emergency city service requests, GPT Connect and 311 support. | Open 311 page |
| Water Quality Report | Current and historical CCR / water quality report documents. | Open water quality reports |