What do I need to pay my Apopka utility bill online?

The City says account numbers and the four-digit utility account PIN are located on your utility statement.

Where is the Apopka Utility Billing drop box?

The payment drop box is in front of the City Hall Annex Water Office at 150 East 5th Street. Payments received after 8 AM are processed the next business day, and the City says not to place cash in the drop box.

Does Apopka offer eBill or paperless billing?

Yes. The City offers paperless billing and states customers can receive a one-time $5 credit on the utilities account when signing up for eBills.

City of Apopka Water Bill – Pay Online, Phone Number, Utility Billing, Rates & Emergency Help

Q: What is the City of Apopka Utility Billing phone number?

For billing and rate questions, call the Utility Billing Department at 407-703-1727 during office hours.

Q: Can I pay my Apopka utility bill at Amscot?

Yes. The City says customers may pay at any Amscot location with their utility bill. Amscot accepts cash payments only and charges a non-refundable $1.50 convenience fee.

Q: Does Apopka offer Auto Pay?

Yes. The City offers ACH Auto Pay from checking or savings accounts. Bills are deducted on the due date shown on the monthly utility bill.

Updated 2026 • Official Apopka links reviewed

City of Apopka Water Bill: Pay Online, Phone Number, Utility Billing, Rates, eBill and Emergency Help

Apopka utility customers usually need one of a few important answers: where to pay the bill safely, how to log in with the account number and PIN, what phone number to call, where the drop box is, how Auto Pay works, how to start or cancel service, and what to do after-hours for a water emergency. This guide brings the official City of Apopka water, sewer, reclaimed water and garbage billing resources into one practical page.

💳 Pay Utility Bill Online 🏛️ Official Payment Options ☎️ Utility Billing

407-703-1727Utility Billing office

1-866-784-008224-hour phone payment

407-703-1757After-hours water emergency

150 E 5th StWater Office / drop box

💳

Pay online

Use the official Apopka Online Utility Billing Portal with your account number and four-digit utility account PIN.

☎️

Pay by phone

Call 1-866-784-0082 for 24-hour automated phone payment by credit card or ACH.

📬

Mail / drop box

Mail payments to 150 E 5th St, Apopka, FL 32703. The drop box is in front of City Hall Annex Water Office.

🚨

Emergency

For emergency water service after 5 PM, weekends or holidays, call 407-703-1757.

Main Official Apopka Water Bill Links

✓

Editorial trust note: This guide was prepared from official City of Apopka Paying Your Bill, Utility Billing, Billing & Rates, Utility Billing Service Form and Water Quality Reports resources. Official City links are placed first for safe action.

ℹ️

Independent guide: Water-Department.org is not the City of Apopka. Official payments, account decisions, service changes, rates, late charges, emergency responses and water quality information must be handled through the City of Apopka and its official resources.

Payment options

How to Pay Your City of Apopka Water Bill Online, by Phone, Amscot, Auto Pay, Drop Box, Mail or In Person

The City of Apopka offers several ways to pay a utility bill. The best option depends on whether you need fast online payment, automatic bank draft, cash payment, mail payment, phone payment or in-person help.

Payment method	Official detail	Practical action
Online payment	Pay with Visa, Mastercard, American Express or Discover credit/debit card through the Apopka Online Utility Billing Portal.	Open the official portal and log in with your account details.
Phone payment	Pay over the automated 24-hour phone number by credit card or ACH.	Call 1-866-784-0082 with account number and PIN ready.
Auto Pay / ACH	Monthly utility bills can be paid automatically from checking or savings account on the due date shown on the bill.	Use Auto Pay if you want bills paid on time without manual monthly payment.
Paperless billing / eBill	The City offers paperless billing and mentions a one-time $5 utility account credit for eBill signup.	Use eBill if you want faster bill delivery and fewer mailed statements.
Amscot cash payment	Customers may pay at any Amscot location seven days a week with their utility bill. Cash only. Amscot charges a non-refundable $1.50 convenience fee.	Bring your utility bill and use this only when cash payment is needed.
Drop box	Drop box is in front of City Hall Annex Water Office at 150 East 5th Street. Payments after 8 AM process next business day. No cash.	Use check or money order only, and include account details.
In person / drive-through	Payments may be dropped off at 150 East Fifth Street during regular business hours. The City also has a drive-through window.	Use for in-person help or when you prefer not to pay online.
Mail payment	Mail payments to City of Apopka, 150 E 5th St, Apopka, FL 32703.	Mail early and write your account number on the check or include the bill stub.

💡

Payment safety tip: Start from apopka.gov or the official Edmunds/WIPP utility billing portal before entering card, bank or account details. Avoid unofficial bill-pay websites and search-ad links.

Portal and account access

Apopka Online Utility Billing Portal: Account Number, PIN, Payment Button and Processing

The City says your account number and four-digit utility account PIN are located on your utility statement. After logging in, use the “Make a Payment” button if you have an outstanding balance.

Account number and PIN

Keep the latest utility statement nearby. The account number and four-digit utility account PIN are needed for portal access.

Make a Payment button

The City says this button is active only when there is an outstanding balance on the account.

Automatic processing

After submitting online payment, the City says the payment is processed and applied to your bill automatically.

🔐

Portal tip: If the payment button is not active, check whether your account has a current outstanding balance, whether you logged into the correct account, and whether the latest bill has posted.

Rates and fees

City of Apopka Utility Billing Rates, Deposits, Late Charge and Reconnect Fee

Apopka utility bills are rendered monthly and represent approximately 30 days of service. The City’s Billing & Rates page lists water, sewer, reclaimed water, garbage, customer deposits and other charges.

Billing item	Official rate detail	Practical meaning
Residential water base	$12.36 minimum monthly charge, effective February 2026.	This is the base residential water charge before usage tiers.
Residential water usage	0–6,000 gallons: $2.28 per thousand; 6,001–15,000: $2.81; 15,001–30,000: $4.18; above 30,000: $8.47.	High outdoor use can move the bill into higher tiers.
Residential sewer base	$26.29 base charge; usage up to 12,000 gallons at $4.37 per thousand; residential cap listed at $78.73.	Sewer may be capped for residential usage as listed by the City.
Residential reclaimed water base	$12.38 base charge with 6,000-gallon minimum.	Reclaimed water has its own rate structure separate from potable water.
Residential garbage	$26.60 base charge.	Utility bills can include more than water/sewer charges.
Residential deposits	Water $60, sewer $95, reclaimed water $60, garbage $65.78.	New service may require deposits depending on services connected.
Other charges	Initiation of water service $35; meter re-read $35 after one free per calendar year; turn-off/turn-on $35; late charge 10% of bill; delinquent reconnect fee $70.	Late payments, reconnects and service visits can add extra costs quickly.

📌

Rate review tip: If your Apopka utility bill looks high, review each line item first: water usage tier, sewer, reclaimed water, garbage, late charge, reconnect fee, deposit or other service charge.

Start, cancel or update service

Start New Service, Terminate Service, Update Customer Information, eBill or ACH Auto Pay

The City says the Utility Billing Service Form can be used to sign up as a new customer, terminate service, sign up for E-Bill and ACH Autopay, or update current customer information.

Service need	Official detail	Customer action
Start new utility service	Use the Utility Billing Service Form to sign up as a new customer.	Submit the form early and prepare move-in/service date and customer details.
Terminate / cancel service	The City says customers can complete the cancellation form online, visit the office or call 407-703-1727.	Provide 24-hour notice of cancellation and save confirmation.
Processing time	Requests are processed Monday through Friday and take at least 3 to 5 business days.	Do not wait until the same day if you are moving or closing.
Weekend dates	The City says not to select Saturday or Sunday dates for requests.	Choose a weekday service date.
Update customer information	The same service form can update current customer information.	Update contact details if your phone, email or mailing address changed.
Engineering availability	Utility availability requests for engineering are handled through a separate form; additional information is available through Engineering at 407-703-1632.	Use this for development, construction or utility availability questions.

🏠

Move tip: Because requests may take 3 to 5 business days, submit new service or cancellation forms before your move date, closing date or rental handover.

Open official Utility Billing Service Form

High bill and water use

What to Check If Your Apopka Utility Bill Is Higher Than Expected

A high Apopka utility bill may be caused by water usage, reclaimed water, sewer, garbage, irrigation, new sod watering, leaks, late charges or reconnect/service fees. Check the full bill before assuming the online payment portal is wrong.

High-bill clue	Possible reason	First action
Water usage jumped	Outdoor watering, irrigation, running toilet, hose leak or new landscaping.	Check toilets, hose bibs, irrigation zones, outdoor spigots and usage history if available.
New sod was installed	The City code excerpt allows special irrigation for new landscape establishment for a limited initial period.	Use the City’s new sod reporting form and follow minimum necessary irrigation rules.
Bill includes fees	Late charge, reconnect fee, turn-on/turn-off charge, site visit or meter re-read charge.	Compare line items with the Billing & Rates page.
Garbage or reclaimed water included	Utility Billing covers water, sewer, reclaimed water and garbage services.	Check whether the higher total is from non-potable-water services.
Payment not showing	Wrong account, posting delay, drop box timing, mail timing or third-party handling.	Save payment proof and call Utility Billing at 407-703-1727.

💧

Leak-check tip: Put food coloring in each toilet tank and wait without flushing. If color appears in the bowl, the toilet may be leaking. Also check irrigation valves, hose bibs, water softener cycles and wet spots in the yard.

Emergency and urgent service

Apopka After-Hours Water Emergency Number and Urgent Utility Help

For emergency water service after normal office hours, the City lists a separate emergency number. Use the right route so urgent water outages, leaks or service problems are handled faster.

After-hours emergency

Phone: 407-703-1757

Use after 5 PM, on weekends or on holidays for emergency water service.

Normal billing office

Phone: 407-703-1727

Use during Monday to Friday office hours for bills, rates, account questions and service forms.

🚨

Emergency reporting tip: Give the closest address, cross street, whether water is off or leaking, whether the road is affected, and whether the issue is inside the home or outside near the meter, hydrant or street.

Water quality and public services

Apopka Water Quality Reports, Public Services Complex and Emergency Water Contact

The City of Apopka Water Quality Reports page says annual reports are approved and verified by the Florida Department of Environmental Protection before posting. Customers can review current and past annual reports online.

Resource	Official detail	Use it for
Water Quality Reports	Annual reports are posted online and approved/verified by FDEP before posting.	Review drinking water results, standards and annual Consumer Confidence Report details.
2024 Water Quality Report	The City lists the 2024 report as the latest annual report on the Water Quality Reports page.	Current water quality review.
Public Services Complex	748 E. Cleveland Street, Apopka, FL 32703.	Public Services / water resource contact reference.
Public Services phone	407-703-1731.	Water resource management / public services contact route.
Emergency phone	407-703-1757.	Emergency water service after hours, weekends or holidays.

🧪

Water quality tip: If your concern is taste, odor, discoloration, pressure, outage or a possible break, write down the service address, date, time, fixture affected and whether neighbors have the same issue before calling.

Open official Water Quality Reports page

Contact and map

City of Apopka Water Bill Phone Numbers, Office Address, Mail Address and Map

Use these official City contacts for bill payment, account support, rates, service changes, engineering utility availability, after-hours emergency water service and water quality reports.

Need	Official contact	Best use
Utility Billing office	407-703-1727	Billing questions, rates, service cancellation and account help.
Automated phone payment	1-866-784-0082	24-hour phone payment by credit card or ACH.
After-hours water emergency	407-703-1757	Emergency water service after 5 PM, weekends or holidays.
Utility Billing / Water Office	150 East Fifth Street, Apopka, FL 32703	In-person payment, drive-through, drop box and mail payment.
Engineering utility availability	407-703-1632	Utility availability request for engineering.
Public Services Complex	748 E. Cleveland Street, Apopka, FL 32703 / 407-703-1731	Water quality report / Public Services reference contact.
City Hall main contact	120 E Main Street, Apopka, FL 32703 / 407-703-1700	General City of Apopka contact route.

Map shows the City Hall Annex Water Office / Utility Billing location at 150 East 5th Street, Apopka, FL 32703. Use this address for in-person payment, drive-through, drop box and mailed utility payments.

Avoid mistakes

Common Apopka Water Bill Mistakes That Cause Delays, Fees or Service Problems

Most utility billing problems can be avoided by using official payment links, entering the correct account number and PIN, checking processing times, avoiding cash in the drop box and calling early when service changes are needed.

Mistake	Why it creates trouble	Better action
Using unofficial payment pages	Payment may be delayed, misdirected or include unnecessary third-party confusion.	Start from apopka.gov or the official Apopka Online Utility Billing Portal.
Not having account number and PIN	The online portal requires details from your utility statement.	Keep your latest statement ready before logging in or calling.
Putting cash in the drop box	The City specifically says not to place cash in the drop box.	Use check or money order with account information, or pay in person during office hours.
Using drop box after 8 AM for same-day processing	Payments received after 8 AM are processed the next business day.	Use online/phone payment for urgent timing or drop off before 8 AM.
Waiting too late to cancel service	The City asks for 24-hour notice, and form requests can take 3 to 5 business days.	Submit cancellation or service changes early and choose weekday dates.
Ignoring late charges and reconnect fees	The City lists late charge at 10% of bill and delinquent reconnect fee at $70.	Pay before the due date or call Utility Billing early if there is an account problem.

✅

Best habit: Save the official payment portal, 407-703-1727, 1-866-784-0082, 407-703-1757, your account number and four-digit utility account PIN in one secure place.

Most searched FAQs

City of Apopka Water Bill FAQs

These answers cover common searches about Apopka utility bill payment, online login, phone payment, Amscot cash payment, Auto Pay, eBill, rates, service cancellation, emergency number and water quality reports.

QHow do I pay my City of Apopka water bill online?

Use the official City of Apopka Paying Your Bill page and open the Apopka Online Utility Billing Portal. Log in to your account, then click “Make a Payment” if you have an outstanding balance.

QWhat do I need for Apopka online utility bill payment?

The City says the account number and four-digit utility account PIN are located on your utility statement. Keep the statement nearby before logging in.

QWhat is the Apopka water bill phone payment number?

The City lists the automated 24-hour phone payment number as 1-866-784-0082. It accepts credit card and ACH phone payments.

QWhat is the City of Apopka Utility Billing phone number?

For billing and current rate questions, call the Utility Billing Department at 407-703-1727 during Monday through Friday office hours.

QWhere is the Apopka Utility Billing office?

The Utility Billing / Water Office payment location is 150 East Fifth Street, Apopka, FL 32703. The City lists office hours Monday through Friday from 8 AM to 5 PM.

QWhere do I mail my Apopka utility bill payment?

Mail payments to City of Apopka, 150 E 5th St, Apopka, FL 32703. Include your bill stub or write your account number clearly on the check.

QWhere is the Apopka utility payment drop box?

The drop box is in front of the City Hall Annex Water Office at 150 East 5th Street. Payments after 8 AM are processed the next business day. Do not place cash in the drop box.

QCan I pay my Apopka utility bill at Amscot?

Yes. The City says customers can pay at any Amscot location seven days a week by bringing the utility bill. Amscot accepts cash only and charges a non-refundable $1.50 convenience fee.

QDoes Apopka offer Auto Pay?

Yes. ACH Auto Pay lets monthly utility bills be deducted from a checking or savings account on the due date shown on the bill.

QDoes Apopka offer paperless billing?

Yes. The City offers paperless billing and says customers can receive a one-time $5 credit on the utilities account when signing up for eBills.

QWhat does Apopka Utility Billing cover?

The Utility Billing Division is responsible for billing and payments for water, sewer, reclaimed water and garbage services, and handles billing inquiries.

QHow often are Apopka utility bills issued?

The City says Apopka utility bills are rendered every month and represent approximately 30 days of service.

QWhat is the Apopka late charge?

The City’s Billing & Rates page lists the late charge as 10% of the bill.

QWhat is the Apopka delinquent reconnect fee?

The City’s Billing & Rates page lists the delinquent reconnect fee as $70.

QHow do I cancel Apopka utility service?

The City says customers can complete the cancellation form online, visit the office or call 407-703-1727. The City asks customers to provide 24-hour notice of cancellation.

QHow long do Apopka utility service form requests take?

The City says requests are processed Monday through Friday and take at least 3 to 5 business days. The City also says not to select Saturday or Sunday dates for requests.

QWhat is the Apopka after-hours water emergency number?

For emergency water service after 5 PM, on weekends or on holidays, call 407-703-1757.

QWhere can I find Apopka water quality reports?

Use the City of Apopka Water Quality Reports page. The City says reports are approved and verified by the Florida Department of Environmental Protection before posting.

QWho handles Apopka water quality report questions?

The Water Quality Reports page lists the Public Services Complex at 748 E. Cleveland Street, phone 407-703-1731, and emergency phone 407-703-1757.

QIs Water-Department.org the official City of Apopka website?

No. This is an independent guide. Official payments, account support, service changes, emergency reporting, rates and water quality information must be handled through the City of Apopka and its official resources.

Official source table

Official Sources for City of Apopka Water Bill Customers

Use these official resources for final confirmation before paying, mailing a payment, setting Auto Pay, starting or cancelling service, checking current rates, reporting an emergency or reviewing water quality reports.

Official source	Use it for	Open
Paying Your Bill	Online payment, Amscot payment, Auto Pay, drop box, in-person/drive-through, mail payment and phone payment details.	Open payment options
Online Utility Billing Portal	Online utility bill login and payment.	Open payment portal
Utility Billing	Billing overview, service form, emergency number, cancellation guidance, office hours and utility availability request information.	Open Utility Billing
Billing & Rates	Monthly billing, water rates, sewer rates, reclaimed water rates, garbage charge, deposits, late charge and reconnect fee.	Open Billing & Rates
Utility Billing Service Form	New customer signup, E-Bill, ACH Autopay, terminate service or update customer information.	Open service form
Water Quality Reports	Annual drinking water quality reports approved and verified by FDEP before posting.	Open water reports
2024 Water Quality Report	Latest annual water quality report listed by the City.	Open 2024 report
City of Apopka	Main City resources, alerts, meetings, permits, events and official contact routes.	Open City website

✅

Final takeaway: For most Apopka customers, use the official online portal for fast payment, call 1-866-784-0082 for 24-hour phone payment, call 407-703-1727 for Utility Billing questions, use 150 E 5th St for mail/drop box/in-person payment, submit the Utility Billing Service Form early for service changes, and call 407-703-1757 for after-hours emergency water service.