Can I pay Brunswick County water bill by check online without fees?

Yes. Brunswick County says payments by check directly through the Customer Portal have no convenience fees.

Where is the Brunswick County Utility Billing office?

The Utility Billing office is located at 3769 Old Ocean Highway, Bolivia, NC 28422.

Where is the Brunswick County water bill drop box?

The drop box is outside the Utility Billing building at 3769 Old Ocean Highway, Bolivia, NC 28422. The county says only check payments are allowed in the drop box and cash should not be placed there.

Can I set up automatic bank draft for Brunswick County water bills?

Yes. Brunswick County offers Automatic Bank Draft. Customers must submit a completed Bank Draft Authorization Form with original signature, a voided check and a copy of the driver's license.

Brunswick County NC Water Bill – Pay Online, Phone Number, Customer Portal, Bank Draft & Utility Help

Q: What is the Brunswick County Utility Billing phone number?

Brunswick County Utility Billing lists 910-253-2655, option 2, for Utility Billing. The payment page also lists 888-428-4426 for utility billing questions.

Q: Can I pay my Brunswick County water bill by phone?

Yes. Brunswick County says to call 800-272-9829, select option 3, enter jurisdiction code 3951, then enter your account number and payment information.

Q: Is there a fee to pay Brunswick County water bill by card?

Yes. Brunswick County says debit card payments have a $2.95 per transaction convenience fee and credit card payments have a 2.6% convenience fee with a $1 minimum.

Updated 2026 • Official Brunswick County links reviewed

Brunswick County NC Water Bill: Pay Online, Phone Payment, Customer Portal, Bank Draft, Drop Box and Utility Help

Brunswick County water and sewer customers usually need one safe place to pay, check fees, contact Utility Billing, apply for service, mail a payment, use the drop box, or find emergency numbers after hours. This guide brings the official Customer Portal, phone payment steps, bank draft instructions, Bolivia office details, rates and utility assistance resources into one practical page.

💳 Open Customer Portal 🏛️ Official Pay Water & Sewer Bill ☎️ Pay by Phone 800-272-9829

910-253-2655Utility Billing option 2

3951Phone payment jurisdiction code

3769 Old Ocean HwyBolivia office/drop box

$0 eCheckNo fee through portal check payment

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Pay online

Use the Brunswick County Customer Portal to view and pay your water and sewer bill online.

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Pay by phone

Call 800-272-9829, select option 3, enter jurisdiction code 3951, then enter your account details.

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Utility Billing office

Visit 3769 Old Ocean Highway, Bolivia, NC 28422 for in-person service during posted hours.

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After-hours emergency

Use the county’s after-hours emergency numbers if a water/sewer issue cannot wait until business hours.

Main Official Brunswick County NC Water Bill Links

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Editorial trust note: This guide was prepared from official Brunswick County Pay Water & Sewer Bill, Utility Billing, Apply for Utility Services, Utility Assistance, Public Utilities and Water & Sewer Rates pages.

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Independent guide: Water-Department.org is not Brunswick County. Official payments, service applications, bank draft enrollment, rates, assistance, penalties and account decisions must be handled through Brunswick County official resources.

Payment options

How to Pay Your Brunswick County Water and Sewer Bill Online, by Phone, Mail, Drop Box or In Person

Brunswick County Utility Billing offers several official payment methods. The best option depends on whether you want no-fee check payment, card payment, automatic bank draft, in-person payment or a mailed payment.

Payment method	Official detail	Best practical use
Customer Portal check payment	Pay by check directly through the Customer Portal with no convenience fees.	Best for routine monthly payment without card fees.
Customer Portal debit/credit card	Debit card fee is $2.95 per transaction. Credit card fee is 2.6% with a $1 minimum.	Useful when you need to pay by card and accept the fee.
Phone payment	Call 800-272-9829, select option 3, enter jurisdiction code 3951 and account/payment information.	Good if you cannot access the portal but have account details ready.
Automatic bank draft	Balance is withdrawn from checking or savings on the bill due date.	Best for customers who want automatic monthly payment from a bank account.
Drop box	Drop box is outside 3769 Old Ocean Highway, Bolivia, NC 28422. Only check payments are allowed.	Use when office is closed, but never place cash in the drop box.
In-person payment	Cash and check payments are accepted at Utility Billing in Bolivia.	Best when you need in-person account help or cash/check payment.
Mail payment	Mail check with payment stub; do not mail cash. Payments must be received by the due date.	Use when payment is not urgent and you can mail 7–10 days early.

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Payment safety tip: Start from brunswickcountync.gov or brunswick.authoritypay.com. Avoid unrelated third-party bill-pay pages unless Brunswick County clearly directs you there from an official page.

Phone payment

Brunswick County Water Bill Phone Payment: Number, Jurisdiction Code and Card Fees

Phone payment is available through Official Payments. Keep your account number, payment method and jurisdiction code ready before calling.

Phone step	What to do	Practical note
1. Call	800-272-9829	This is the phone payment number listed in the county instructions.
2. Select option	Select option 3.	Follow the automated system carefully.
3. Enter jurisdiction code	Enter jurisdiction code 3951.	Write this down before calling.
4. Enter account and payment	Enter your account number and payment information.	Save your confirmation number after payment.

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Fee reminder: The county says phone card payments use the same card convenience fee structure: $2.95 per debit card transaction and 2.6% for credit card payments with a $1 minimum.

Automatic bank draft

How to Set Up Brunswick County Automatic Bank Draft for Water and Sewer Bills

Automatic Bank Draft withdraws the balance on your utility account from your checking or savings bank account on the bill due date. It is useful for avoiding missed monthly payments.

Required item	Official detail	Practical tip
Bank Draft Authorization Form	Completed form is required, and the county says it must have your original signature on file.	Do not submit an incomplete or unsigned form.
Voided check	A voided check is required for bank draft setup.	Make sure the routing and account numbers are readable.
Driver’s license copy	A copy of your driver’s license is required.	Confirm the copy is clear before submitting.
Submission methods	Submit in person at 3769 Old Ocean Highway, mail to P.O. Box 469, Bolivia, NC 28422, or email Utility Billing.	Ask Utility Billing when the draft will start so you do not miss the next bill.

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Bank draft tip: Keep paying manually until Utility Billing confirms the bank draft is active. A submitted form does not always mean the next bill will automatically draft.

Apply for service

Apply for Brunswick County Utility Services: Email, Mail or Office Submission

If you are starting, stopping or changing utility service, use the official Apply for Utility Services route instead of only making a bill payment.

Submission method	Official detail	Best practical use
Email	Submit to utilitybilling@brunswickcountync.gov.	Good for sending completed forms quickly when allowed by the county.
Mail	Mail to P.O. Box 469, Bolivia, NC 28422.	Use when original documents or paper forms are required.
Office return	Return to Utility Billing Office, 3769 Old Ocean Highway, Bolivia, NC 28422.	Best when you need staff to confirm the application package is complete.

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Move-in tip: Submit service applications early, especially before weekends, holidays, real estate closings or rental move-in dates. Keep confirmation of submission.

Rates and assistance

Brunswick County Water & Sewer Rates, Utility Assistance and Bill Review

The official Water & Sewer Rates page links FY 2025–2026 water and sewer rate schedules effective July 1, 2025. The county also maintains a Utility Assistance Program page with program information and application forms.

Water rates

Use the official Water & Sewer Rates page to open the latest water rates schedule and check current rate structure.

Sewer rates

The same county page links sewer rates for the current fiscal year, useful when reviewing water and sewer bill changes.

Utility assistance

The Utility Assistance Program page links program information and application forms in English and Spanish.

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Assistance tip: If the bill is difficult to pay, do not wait until the balance becomes urgent. Open the Utility Assistance Program page and contact Utility Billing during business hours.

Emergency contacts

Brunswick County Utility Billing Office, Drive-Thru, Drop Box and After-Hours Emergency Numbers

Use normal Utility Billing contact routes for account questions and payment issues. Use the after-hours emergency numbers only for urgent water/sewer problems outside regular business hours.

Contact item	Official detail	Use it for
Utility Billing phone	910-253-2655, option 2	Billing questions, payment help, account questions and service applications.
Additional billing phone	888-428-4426	Utility Billing questions listed on the payment page.
Office address	3769 Old Ocean Highway, Bolivia, NC 28422	In-person payment, applications, bank draft documents and drop box.
Lobby hours	Monday through Friday, 8:30 AM to 4:30 PM.	In-person service and lobby help.
Drive-thru hours	Monday through Friday, 7:30 AM to 5:00 PM.	Drive-thru payments and service during posted hours.
After-hours emergencies	910-755-7921, 910-371-3490, 910-454-0512.	Urgent after-hours water/sewer emergencies.

Map shows Brunswick County Utility Billing at 3769 Old Ocean Highway, Bolivia, NC 28422. Use the official county page for current hours before visiting.

High bill help

What to Do If Your Brunswick County Water Bill Looks Too High

A high Brunswick County water and sewer bill can come from actual water use, outdoor watering, a running toilet, leaking faucet, irrigation problem, billing-cycle timing, prior balance, or a payment that has not posted yet.

High-bill clue	Possible reason	First practical action
Usage suddenly increased	Running toilet, hidden leak, irrigation leak, hose bib leak or outdoor watering.	Check toilets, faucets, water heater area, crawlspace, irrigation and outdoor spigots.
Balance looks wrong	Payment timing, previous balance, fee, penalty or account posting issue.	Check Customer Portal history and call Utility Billing if unclear.
Card payment cost is higher	Debit/credit card convenience fee.	Use check payment through the Customer Portal if you want to avoid convenience fees.
Bill not received	Lost or misdirected mail.	Call Customer Service and check the portal instead of waiting past the due date.

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Leak-check tip: Put food coloring in toilet tanks and wait without flushing. If color appears in the bowl, the toilet is leaking. Also inspect irrigation valves, outdoor spigots and wet ground near the service line.

Avoid mistakes

Common Brunswick County Water Bill Mistakes That Cause Fees, Delays or Service Stress

Most payment issues can be avoided by using official links, mailing early, avoiding cash in drop boxes, checking card fees and contacting Utility Billing before the due date.

Mistake	Why it creates trouble	Better action
Using unofficial payment sites	Payment may be delayed, misdirected or include unnecessary third-party confusion.	Start from brunswickcountync.gov or the official Customer Portal.
Putting cash in the drop box	The county says only check payments are allowed in the drop box.	Use check in the drop box or pay cash in person during office hours.
Mailing payment too late	Utility Billing must receive payment by the due date to avoid penalties.	Mail 7–10 days before due date or use portal/phone payment for urgent balances.
Ignoring card fees	Debit and credit card payments carry convenience fees.	Use check payment through the portal when possible to avoid convenience fees.
Assuming bank bill pay is instant	Your bank may send a paper check to Utility Billing.	Allow delivery time or pay through the official portal.

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Best habit: Save the Customer Portal, 910-253-2655 option 2, 800-272-9829, jurisdiction code 3951 and your account number in one phone note.

Most searched FAQs

Brunswick County NC Water Bill FAQs

These answers cover common searches about Brunswick County water and sewer bill payment, Customer Portal, card fees, phone payment, bank draft, drop box, mail payment, office hours, rates and utility assistance.

QHow do I pay my Brunswick County NC water bill online?

Use the official Brunswick County Customer Portal linked from the Pay Water & Sewer Bill page. The portal allows customers to view and pay the bill online.

QCan I pay by check online with no fee?

Yes. Brunswick County says check payments made directly through the Customer Portal have no convenience fees.

QWhat are the Brunswick County card payment fees?

The county says debit card payments have a $2.95 per transaction convenience fee, and credit card payments have a 2.6% convenience fee with a $1 minimum.

QHow do I pay my Brunswick County water bill by phone?

Call 800-272-9829, select option 3, enter jurisdiction code 3951, then enter your account number and payment information.

QWhat is the Brunswick County Utility Billing phone number?

Utility Billing lists 910-253-2655, option 2. The payment page also lists 888-428-4426 for Utility Billing questions.

QWhere is Brunswick County Utility Billing located?

Utility Billing is located at 3769 Old Ocean Highway, Bolivia, NC 28422.

QWhat are the Utility Billing office hours?

The lobby is listed as Monday through Friday, 8:30 AM to 4:30 PM. The drive-thru is listed as Monday through Friday, 7:30 AM to 5 PM.

QCan I put cash in the Brunswick County water bill drop box?

No. Brunswick County says only check payments are allowed in the drop box and customers should not submit cash payments there.

QWhere is the water bill drop box?

The drop box is in front of the Brunswick County Utility Billing building at 3769 Old Ocean Highway, Bolivia, NC 28422.

QCan I set up automatic bank draft?

Yes. Brunswick County offers Automatic Bank Draft. You need a completed Bank Draft Authorization Form with original signature, a voided check and a copy of your driver’s license.

QWhere do I send my utility service application?

The county says applications can be emailed to utilitybilling@brunswickcountync.gov, mailed to P.O. Box 469, Bolivia, NC 28422, or returned to the Utility Billing office at 3769 Old Ocean Highway, Bolivia, NC 28422.

QWhere can I find Brunswick County water and sewer rates?

Use the official Water & Sewer Rates page. It links FY 2025–2026 water and sewer rate schedules effective July 1, 2025.

QDoes Brunswick County have utility assistance?

Yes. Brunswick County has a Utility Assistance Program page with program information and application forms in English and Spanish.

QWhat are Brunswick County after-hours emergency numbers?

The Utility Billing page lists after-hours emergency numbers as 910-755-7921, 910-371-3490 and 910-454-0512.

QIs Water-Department.org the official Brunswick County website?

No. This is an independent guide. Official payments, applications, rates, assistance, account changes and emergency reporting must be handled through Brunswick County official resources.

Official source table

Official Sources for Brunswick County NC Water Bill Customers

Use these official county resources for final confirmation before paying, calling, mailing a payment, setting up bank draft, applying for service or checking current rates.

Official source	Use it for	Open
Pay Water & Sewer Bill	Customer Portal, online payment, phone payment steps, card fees, bank draft, mail, drop box and in-person payment details.	Open payment page
Customer Portal	View and pay water/sewer bills online.	Open portal
Utility Billing	Billing office contact, address, hours, after-hours emergency numbers and related utility documents.	Open Utility Billing
Apply for Utility Services	Starting/stopping utility services and submitting applications by email, mail or office return.	Open application page
Utility Assistance Program	Program information sheet and English/Spanish utility assistance application forms.	Open assistance page
Water & Sewer Rates	FY 2025–2026 water and sewer rate schedules and rate FAQ resources.	Open rates
Public Utilities	Public Utilities resources, utility billing, water rates, water test results and water-wise resources.	Open Public Utilities
County Pay Page	County payment navigation for building permits, tax bills and utility bills.	Open pay page

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Final takeaway: For most Brunswick County customers, use the Customer Portal to pay online, use check payment through the portal to avoid convenience fees, call 800-272-9829 with jurisdiction code 3951 for phone payment, call 910-253-2655 option 2 for billing help, and use the Utility Billing office at 3769 Old Ocean Highway in Bolivia for in-person service, bank draft forms, applications and drop box payment.