Fort Wayne Water Bill: Pay Online, Phone Number, AutoPay, eBilling, Kiosks and Assistance Help
Fort Wayne City Utilities customers usually need one of a few quick answers: where to pay the bill, what phone number to call, how to register for the portal, how to start AutoPay, where to mail a payment, or what to do when the bill is unexpectedly high. This guide keeps the official payment options, customer support details, CURF assistance, MyWater tools and high-bill checks in one practical place.
Pay online
Use the official Paymentus payment portal from Fort Wayne City Utilities to pay online.
Phone support
Call 260-427-1234 Monday to Friday from 7:30 AM to 5:30 PM.
Kiosks
Use self-service kiosks at Citizens Square, 200 East Berry Street, Suite 130.
Bill help
CURF may help eligible customers with up to $150 per year toward a City Utilities bill.
Main Official Fort Wayne Water Bill Links
How to Pay a Fort Wayne Water Bill
Fort Wayne City Utilities offers several payment routes. The fastest official options are online payment through the portal, phone payment at 260-427-1234, Citizens Square kiosks, and Walmart cash payments that post immediately.
| Payment method | Official detail | Practical tip |
|---|---|---|
| Pay online | Use the official Paymentus payment portal linked by City Utilities. | First-time portal users need the customer and account number from the bill. |
| Pay by phone | Call 260-427-1234 and follow the prompts to pay by phone. | Electronic check, credit card and debit card options are listed. |
| Pay in person / kiosk | Self-service kiosks are at 200 E. Berry Street, Suite 130 at Citizens Square. | The outside kiosk is available 24/7 near the Clinton Street side. |
| Mail payment | Mail to Fort Wayne City Utilities, PO Box 12669, Fort Wayne, IN 46864-2669. | Include your 15-digit customer and account number and allow up to 10 days. |
| Bank bill pay | Your bank may print and mail a check on your behalf. | Use the correct remittance address and 15-digit customer/account number. |
| Walmart cash payment | Fort Wayne Walmart cash payments post immediately and require bill or 15-digit account number. | Walmart charges a $2 convenience fee. |
Fort Wayne Payment Portal, AutoPay, eBilling and MyWater
Fort Wayne City Utilities gives customers online tools for payment, account management and usage awareness. The payment portal handles bill payment, AutoPay and eBilling. MyWater helps customers review usage and spot possible waste or leaks.
Payment Portal
Use the portal to pay online. First-time users need the customer and account number from the bill.
AutoPay
Enroll in and manage AutoPay through the customer portal so monthly payments are not missed.
eBilling
Enroll in eBilling through the customer portal if you prefer electronic bill delivery instead of paper-only statements.
Fort Wayne City Utilities Customer Support Phone Number, Hours and Services
Customer Support is the best route for billing questions, account balance, payment arrangements, service start/termination and utility account information.
| Need | Official support route | What to prepare |
|---|---|---|
| Billing question | Call 260-427-1234. | Account number, service address, bill date and payment confirmation. |
| Start service | Call Customer Support or sign up online. | Move-in date, service address, account holder information and contact details. |
| Terminate service | Customer Support handles start or terminate water/sewer service. | Move-out date, forwarding address and account details. |
| Payment arrangement or extension | Customer Support lists payment arrangements/extensions. | Past-due balance, due date, amount you can pay and assistance status. |
| Balance check | Call 260-427-1234 or use payment portal. | Account number and last four digits requested by portal/phone system. |
Fort Wayne City Utilities Relief Fund and Payment Help
The City Utilities Relief Fund, also called CURF, may help customers who need help paying their bill. City Utilities says eligible customers may receive up to $150 a year.
| Assistance detail | Official requirement | Practical action |
|---|---|---|
| Maximum help | CURF may provide up to $150 a year for eligible customers. | Call 260-427-1234 and ask how to apply. |
| Trustee first | Customer must be denied assistance by their Township Trustee. | Contact the appropriate Township Trustee and keep denial proof. |
| Account holder | Applicant must be the City Utilities customer on the account. | Have ID, account number and proof of residence ready. |
| Residence rule | Service address must be the applicant’s residence. | Prepare proof that you live at the service address. |
| Limitations | CURF may not be used for closed accounts, deposits, or disconnect/reconnect fees if water has been disconnected. | Apply before the account reaches disconnection when possible. |
Why Your Fort Wayne Water Bill May Be High
City Utilities says unexpected high bills can be connected to outdoor watering, recently filled pools, more people in the household, guests or a water leak. Checking early can prevent another high bill next month.
| High-bill clue | Possible reason | What to check first |
|---|---|---|
| Bill jumps in warm weather | Lawn watering, plants, garden, irrigation or hose use. | Check sprinkler timers, outdoor faucets and watering schedule. |
| Usage rises after pool filling | Recently filled pool or large outdoor water use. | Compare pool fill date with billing period. |
| More household usage | Guests, new residents, laundry, showers or home changes. | Compare occupancy and daily routines during the billing period. |
| Continuous water use | Running toilet, hidden leak, irrigation leak or faulty fixture. | Use MyWater and check toilets, water heater, hose bibs and wet ground. |
| Payment or balance confusion | Prior balance, mailed payment delay or missing account number on payment. | Check confirmation, account history and the 15-digit account number used. |
Fort Wayne Mail Payment and Walmart Cash Payment Details
Mailed payments can be convenient, but they do not post immediately. Walmart cash payments may post immediately, but they require your bill or 15-digit account number and include a convenience fee.
Mail payment
Mail to:
Fort Wayne City Utilities
PO Box 12669
Fort Wayne, IN 46864-2669
Include your 15-digit customer and account number on the check.
Walmart cash payment
Customers can pay at Fort Wayne Walmart stores with cash. Payments post immediately to the account.
Bring the utility bill or 15-digit account number. Walmart charges a $2 convenience fee.
Fort Wayne Water Bill Phone Number, Address, Kiosks and Map
Use these official contact details for payment questions, portal help, balance checks, payment arrangements, start/terminate service and account support.
Customer Support
Phone: 260-427-1234
Hours: Monday through Friday, 7:30 AM to 5:30 PM.
Languages: English, Spanish and Burmese speaking representatives are available.
Payment kiosks and City Hall
Kiosks: Citizens Square, 200 East Berry Street, Suite 130, Fort Wayne, IN 46802.
General city info: 311 in Allen County or 260-427-8311 outside Allen County.
Map shows Citizens Square at 200 East Berry Street, Fort Wayne, IN 46802. For online payment, start from the official Fort Wayne City Utilities payment page.
Before You Dig Near a Water or Sewer Line in Fort Wayne
If you are planning fence posts, landscaping, driveway work, sewer repair, water line work or excavation, use Indiana 811 before digging. This helps protect underground water, sewer, electric, gas and communication lines.
Common Fort Wayne Water Bill Mistakes That Cause Delays or Extra Stress
Most water bill issues can be avoided by using official links, including the correct account number, not mailing payment too late and calling early for assistance or arrangements.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial bill-pay links | Payment may be delayed, misdirected or include unclear third-party fees. | Start from utilities.cityoffortwayne.org or the official city online payments page. |
| Mailing payment near the due date | Mailed checks may take up to 10 days to process. | Use online, phone, kiosk or Walmart payment if timing is urgent. |
| Missing the 15-digit account number | Payment may be delayed or credited incorrectly. | Put your 15-digit customer and account number on checks and bank bill pay. |
| Ignoring a high bill | A leak can continue wasting water every day. | Use MyWater, check toilets and call Customer Support if usage seems abnormal. |
| Waiting too long for assistance | CURF has eligibility limits and may not cover disconnected-service fees. | Ask about assistance and payment arrangements before disconnection. |
Fort Wayne Water Bill FAQs
These answers cover common searches about Fort Wayne City Utilities payment, phone number, Paymentus portal, AutoPay, eBilling, kiosks, mail payment, Walmart payment, CURF assistance and high-bill help.
QHow do I pay my Fort Wayne water bill online?
Use the official Fort Wayne City Utilities Ways to Pay Your Bill page and open the Paymentus payment portal. First-time customer portal users need to register with their customer and account number.
QWhat is the Fort Wayne water bill phone number?
Call Fort Wayne City Utilities Customer Support at 260-427-1234. Support is available Monday through Friday from 7:30 AM to 5:30 PM.
QCan I pay my Fort Wayne water bill by phone?
Yes. Call 260-427-1234 and follow the prompts to pay by phone using electronic check, credit card or debit card.
QWhere do I mail Fort Wayne City Utilities payments?
Mail payment to Fort Wayne City Utilities, PO Box 12669, Fort Wayne, IN 46864-2669. Include your 15-digit customer and account number to avoid posting delays.
QHow long does a mailed Fort Wayne water bill payment take?
City Utilities says mailed checks may take up to 10 days to be received and processed. Use faster payment options if the account is urgent.
QWhere can I pay a Fort Wayne water bill in person?
Use the self-service kiosks at Citizens Square, 200 East Berry Street, Suite 130. The outside kiosk is available 24/7 near the Clinton Street side.
QCan I pay my Fort Wayne water bill at Walmart?
Yes. Fort Wayne City Utilities says customers can pay cash at Fort Wayne Walmart stores. Bring the utility bill or 15-digit account number. Walmart charges a $2 convenience fee.
QCan I set up AutoPay for Fort Wayne City Utilities?
Yes. City Utilities says customers can enroll in and manage AutoPay through the customer portal.
QCan I get eBilling for Fort Wayne water bills?
Yes. Fort Wayne City Utilities says customers can enroll in eBilling through the customer portal.
QDoes Fort Wayne City Utilities offer bill assistance?
Yes. The City Utilities Relief Fund may help eligible customers with up to $150 per year. Call Customer Support at 260-427-1234 for application information.
QWho qualifies for the City Utilities Relief Fund?
City Utilities says customers must be denied assistance by their Township Trustee, be the customer on the account, live at the service address, and have no other outstanding bills with City Utilities. Other limitations apply.
QWhy is my Fort Wayne water bill high?
Possible causes include lawn watering, outdoor plants, pool filling, more people in the household, guests or a water leak. Use MyWater and check fixtures before the next bill cycle.
QHow do I start Fort Wayne water or sewer service?
Call Customer Support at 260-427-1234 or use the official online start-service route. Service turn-ons are completed as appointments are available.
QHow do I terminate Fort Wayne water or sewer service?
Customer Support handles start and termination of water and sewer service. Call 260-427-1234 with your account details, service address and move-out date.
QIs Water-Department.org the official Fort Wayne City Utilities website?
No. This is an independent guide. Official payments, account service, assistance, payment arrangements and service requests must be handled through Fort Wayne City Utilities and official city resources.
Official Sources for Fort Wayne Water Bill Customers
Use these official resources for final confirmation before paying, registering, applying for assistance, mailing payment, checking high usage or contacting customer support.
| Official source | Use it for | Open |
|---|---|---|
| Fort Wayne City Utilities | Main utility resources, MyWater, Pay My Bill, service requests, rates and customer support links. | Open City Utilities |
| Ways to Pay Your Bill | Online, phone, kiosk, mail, bank bill pay and Walmart payment details. | Open payment guide |
| Paymentus Payment Portal | Official online bill payment, portal registration, eBilling and AutoPay. | Open payment portal |
| Customer Support | Phone number, hours, start/terminate service, payment arrangements and account information. | Open customer support |
| Customer Assistance Programs | CURF assistance rules, eligibility and application contact route. | Open assistance programs |
| MyWater Fort Wayne | Usage tracking, water use review and high-bill investigation support. | Open MyWater |
| City Utility Service | City-level utility quick links, new service, pay bill and city contact details. | Open utility service |
| Indiana 811 | Before-digging locate requests for underground utilities. | Open Indiana 811 |