City of Paris Texas Water Department: Pay Bill Online, Billing Office, Phone Number, Sewer Charges and Leak Help
City of Paris water customers often need a direct payment link, the correct account login details, the billing office phone number, or the right leak-reporting contact after hours. This guide brings the official Paris, Texas Water Utility Billing, OpenGov payment portal, Public Utilities contacts, water bill line items, sewer winter-average explanation and leak-reporting numbers into one practical page.
Pay online
Use the official OpenGov payment portal linked by the City of Paris Water Utility Billing page.
Login details
Your Account Number and Customer Number are printed on your bill. Customer Number is the Password/PIN.
Billing office
Water/Sewer Utilities Billing is listed at 120 E. Kaufman Street and 903-784-9270.
Report leaks
Call 903-784-9277 during business hours or 903-784-9289 overnight, weekends and holidays.
Main Official City of Paris Texas Water Department Links
How to Pay a City of Paris Texas Water Bill Online
The City says the new online payment portal is available and customers should update old bookmarks. The official portal uses your Account Number and Customer Number from the water bill.
| Step | What to do | Practical tip |
|---|---|---|
| 1. Start from the city page | Open the City of Paris Water Utility Billing or Online Payments page. | This helps you avoid old, bookmarked or unofficial payment links. |
| 2. Open OpenGov portal | Click the official Online Water Payments link. | The City’s portal is hosted at paristx.pay.opengov.com. |
| 3. Enter Account Number | Use the Account Number printed on your bill. | The City explains the first 3 digits are Route Number, the second 7 digits are Service Address ID, and the last 3 digits are Resident Number. |
| 4. Enter Customer Number | Use the Customer Number from your water bill as the Password/PIN. | After account access, the portal says you can change your password. |
| 5. Pay and save proof | Submit payment and save the receipt or confirmation. | Payments made after 4:30 PM Central Time may be subject to penalty charge. |
City of Paris Water Utility Billing Phone Number, Office Address and Account Help
Use Water Utility Billing for account questions, payment questions, new service account support and billing-office help. For operational leaks, use the leak reporting contacts in the next section.
Water/Sewer Utilities Billing
Address: 120 E. Kaufman Street, Paris, TX 75460
Phone: 903-784-9270
Use this contact for water/sewer billing, account questions, bill payment support and service account questions.
City Hall / main city contact
City address: 135 SE 1st Street, Paris, TX 75460
Main phone: 903-785-7511
Use the main city contact when you need department routing and are not sure which office handles your issue.
What Is Included in a City of Paris Texas Water Bill?
A City of Paris water utility bill is not only water. The City says the bill includes water, sewer, residential solid waste or trash, and applicable sales tax.
| Bill item | What it means | What to check |
|---|---|---|
| Water | Water service usage based on your account and meter/service details. | Compare current water usage with previous months before assuming billing error. |
| Sewer | Sewer billing can vary and may be affected by winter average calculations. | Check the March-cycle winter average notice if the sewer portion looks different. |
| Residential solid waste | Trash or solid waste service may appear on the same utility bill. | Do not treat the full bill amount as water-only usage. |
| Applicable sales tax | Some taxable bill components may include sales tax. | Review tax line items before calling about a total increase. |
Why Some Paris TX Customers See Sewer Bill Changes in the March Billing Cycle
The City recently noted that many water customers were concerned about the sewer portion of their bill. The City explained that each year, the March billing cycle includes updating winter average sewer usage calculations.
What winter average means
Winter averaging is commonly used by utilities to estimate sewer use based on lower outdoor water-use months. In Paris, the City says the March billing cycle updates the winter average sewer usage calculation.
What customers should do
If the sewer portion changed, review the City notice and compare your bill line items before calling. Keep your bill available when contacting Water Utility Billing.
Report a Water or Sewer Leak in Paris, Texas
Use the operational leak contacts when you see a water leak, sewer leak or urgent utility issue. Billing office support is different from leak-response operations.
| Need | Official contact | When to use |
|---|---|---|
| Water/Sewer Utilities Operations | 903-784-9277 | Report a leak Monday through Friday, 8:00 AM to 5:00 PM. |
| Overnight, weekend or holiday leak | 903-784-9289 | Report leaks during overnights, weekends or holidays. |
| Billing issue only | 903-784-9270 | Use for water/sewer billing account questions, not active leak reporting. |
Paris Texas Public Utilities, TCEQ Superior Public Water Supply and Water Treatment
The City of Paris Public Utilities Department says it protects public health by properly treating and storing drinking water and treating wastewater before it is returned to the environment.
TCEQ permits
The City says its water and wastewater treatment plants operate under permits from the Texas Commission on Environmental Quality.
Superior rating
The City says Paris is designated as a Superior Public Water Supply System by TCEQ, the highest designation available.
Lead and Copper Rule
The City says it meets EPA standards for lead in water and continues to be below state and federal action levels for lead.
Open a Water Utility Account or Request Water/Sewer Tap Service in Paris TX
If you are moving, building or connecting new service, payment is only one part of the process. You may need to open a utility account or coordinate water/sewer tap steps through the proper department.
| Situation | Official information | What to do |
|---|---|---|
| Open water utility service | The City’s sign-up resources point customers to Water Utility Service. | Contact Water Utility Billing and prepare identification, service address and account details. |
| Water or sewer tap | The City says after paying for the tap at Public Works, customers should go to the Water Billing office at 120 E. Kaufman Street to set up an account. | Call the City before visiting so you bring correct documents and payment details. |
| Larger tap fees | The City says larger tap fee questions should be directed to 903-784-9512. | Call before planning commercial, development or larger service work. |
| Meter installation after tap | The City says Water Billing is notified after the tap is made so they can install the water meter. | Keep contact information current with Water Billing. |
City of Paris Texas Water Department Phone Number, Billing Office, Mailing Address and Map
Use these official contacts for billing, payment, account questions, public utilities, leak reporting and department routing.
Water/Sewer Utilities Billing
Address: 120 E. Kaufman Street, Paris, TX 75460
Phone: 903-784-9270
Use for: Water/sewer billing, online payment questions, account setup and billing-office support.
Public Utilities
Mailing Address: P.O. Box 9037, Paris, TX 75461-9037
Utilities Secretary phone: 903-784-2464
Use for: Public Utilities Department matters and water/wastewater treatment department routing.
Map shows the Water/Sewer Utilities Billing office area at 120 E. Kaufman Street, Paris, TX 75460. For online payment, use the official City of Paris OpenGov payment portal.
Common City of Paris Water Bill Mistakes That Cause Payment or Billing Problems
Most issues can be avoided by using the official portal, updating old bookmarks, entering the correct Account Number and Customer Number, separating sewer/trash charges from water usage, and calling the right number for leaks.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using an old payment bookmark | The City says a new online payment portal is available and old bookmarks must be updated. | Start from the official Water Utility Billing page and use the new OpenGov portal. |
| Entering the wrong login information | Portal login requires Account Number and Customer Number from your bill. | Use the printed bill and enter the Customer Number as Password/PIN. |
| Paying after 4:30 PM without checking deadline | The portal says payments after 4:30 PM Central Time may be subject to a penalty charge. | Pay earlier when close to the due date and save confirmation. |
| Thinking the total bill is only water | The bill may include water, sewer, residential solid waste and sales tax. | Review each bill line item before calling. |
| Calling billing for active leaks | Leak operations have separate phone numbers. | Use 903-784-9277 during business hours or 903-784-9289 after hours, weekends and holidays. |
City of Paris Texas Water Department FAQs
These answers cover common searches about Paris TX water bill payment, billing office phone number, OpenGov portal login, sewer/trash bill charges, leak reporting, water quality and service setup.
QHow do I pay my City of Paris Texas water bill online?
Use the official City of Paris Water Utility Billing page or Online Payments page and open the OpenGov payment portal. You need the Account Number and Customer Number from your water bill.
QWhat is the official City of Paris Texas water bill portal?
The official online payment portal linked by the City is the City of Paris OpenGov payment site at paristx.pay.opengov.com.
QWhat information do I need to login to the Paris TX water payment portal?
You need the Account Number and Customer Number from your water bill. The City says the Customer Number is the Password/PIN for login.
QHow is the Paris water account number structured?
The City explains that the first three digits are the Route Number, the second seven digits are the Service Address ID, and the last three digits are the Resident Number.
QWhat happens if I pay my Paris water bill after 4:30 PM?
The OpenGov payment portal states that payments made after 4:30 PM Central Time may be subject to a penalty charge.
QWhat is the City of Paris Water Utility Billing phone number?
The City lists Water/Sewer Utilities Billing at 903-784-9270.
QWhere is the City of Paris Water Utility Billing office?
The City lists Water/Sewer Utilities Billing at 120 E. Kaufman Street, Paris, TX 75460.
QWhat is included in a City of Paris Texas water bill?
The City says water utility bills include water, sewer, residential solid waste or trash, and applicable sales tax.
QWhy did the sewer portion of my Paris water bill change?
The City recently explained that the March billing cycle includes updating winter average sewer usage calculations. If the sewer portion changed, review that notice and call billing with your account details.
QWho do I call for a Paris water or sewer leak during business hours?
Call Water/Sewer Utilities Operations at 903-784-9277 Monday through Friday from 8:00 AM to 5:00 PM.
QWho do I call for a Paris TX water leak after hours?
For overnights, weekends or holidays, the City lists 903-784-9289 for leak reporting.
QIs Paris TX a Superior Public Water Supply System?
Yes. The City says Paris is designated as a Superior Public Water Supply System by the Texas Commission on Environmental Quality.
QWho is the Public Utilities Director in Paris, Texas?
The City Public Utilities page lists Danny Rowell as Director of Public Utilities.
QWho do I call about water and sewer tap fees in Paris TX?
The City says larger water and sewer tap fee questions should be directed to 903-784-9512. After paying for the tap at Public Works, customers should go to the Water Billing office at 120 E. Kaufman Street to set up an account.
QIs Water-Department.org the official City of Paris Texas website?
No. This is an independent guide. Official payments, account support, leak response, utility billing, water service setup and tap fee decisions must be handled through the City of Paris and its official resources.
Official Sources for City of Paris Texas Water Department Customers
Use these official resources for final confirmation before paying, calling, reporting a leak, opening service, checking sewer charges or reviewing water utility information.
| Official source | Use it for | Open |
|---|---|---|
| Water Utility Billing | Online payment portal notice, account number/customer number login guidance and water billing resources. | Open billing page |
| Online Payments | City online payment page linking water bill payment and court fee payment. | Open online payments |
| OpenGov Payment Portal | Online water bill payment and account login. | Open payment portal |
| Public Utilities | Water treatment, wastewater treatment, Superior Public Water Supply designation, director and utility department contacts. | Open Public Utilities |
| What Is Included in a Water Bill | Water, sewer, residential solid waste and sales tax explanation. | Open bill explanation |
| Utility Providers in Paris | Water/Sewer billing office, leak reporting numbers, after-hours leak contact and other city utility provider details. | Open utility providers |
| Water and Sewer Tap Fees | Tap fee process, Public Works payment step, Water Billing account setup and larger tap fee contact. | Open tap fees |
| Water Bill Concerns Notice | Recent City explanation about sewer portion concerns and March winter average sewer usage calculation. | Open City notice |