Jefferson Parish Water Bill: Pay Online, Phone Number, Paystar, Drop Box, New Service and Leak Help
Jefferson Parish utility customers often need a simple answer fast: where to pay the bill, what phone number to call, where the drop boxes are, how to find the account number, or what to do when the bill suddenly looks too high. This guide brings the official Paystar payment portal, Utility Customer Service number, mail address, drop-box locations, MoneyGram and CheckFreePay codes, appointment scheduling, bill calculator and water leak resources together in one practical page.
Pay online
Use the official Jefferson Parish Paystar portal to look up your account and pay your utility bill.
Call service
Call 504-736-6060 for new service, turn on/off water, leaks, billing problems and website help.
Mail payment
Mail payment to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.
Emergency
After-hours emergency lines: East Bank 504-838-4363 and West Bank 504-349-5081.
Main Official Jefferson Parish Water Bill Links
How to Pay Your Jefferson Parish Water Bill Online, by Phone, Mail, Drop Box, MoneyGram or CheckFreePay
Jefferson Parish offers several ways to pay a utility bill. The best method depends on whether you want fast online payment, phone payment, mailed check, drop-box payment or third-party in-person payment.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online Paystar payment | Pay online using the Paystar portal. | Open Paystar and enter account information from your bill. |
| Phone payment | Press 1 for the automated system to make payment. | Call Utility Customer Service and follow the payment menu. |
| Customer relations | Press 2 to speak with the customer relations team. | Use this for express payment, new account, transfer service, broken waterline or bill help. |
| MoneyGram | Jefferson Parish lists code 19171. | Use the exact code and keep the receipt until payment posts. |
| CheckFreePay | Jefferson Parish lists code 70181-0007. | Use the exact code and verify payment timing. |
| Drop box | East Bank and West Bank drop boxes accept money order or checks only, not cash. | Include account information and avoid cash. |
| Mail to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007. | Mail early and include bill stub or account number. |
Jefferson Parish Paystar Portal: Account Lookup, AutoPay, eBill and Payment History
The Paystar system is more than a basic one-time payment page. Jefferson Parish says payers can find their utility account and balance due using information from the bill, submit payment or create an account for additional features.
Find account and balance
Use details from your bill to look up the account and balance due before paying.
AutoPay and eBill
Registered users can enroll in AutoPay by card or bank and manage eBill settings.
Email and text notices
Paystar supports notifications through email or text, helpful for reminders and payment tracking.
Jefferson Parish Water Bill Drop Box Locations and Mail Address
Drop boxes are useful when you want to pay by check or money order, but both official drop-box locations do not accept cash.
| Location type | Official address | Important note |
|---|---|---|
| West Bank drop box | 4500 Westbank Expressway, Marrero, LA 70072 | Money order or check only; no cash. |
| East Bank drop box | 1221 Elmwood Park Boulevard, Jefferson, LA 70123 | Money order or check only; no cash. |
| Mail payment | Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007 | Include bill stub or account number and mail early. |
Start, Cancel, Transfer Service or Schedule a Utility Services Appointment
Jefferson Parish lets customers schedule appointments online to speak with the Utility Services team about billing disputes or starting, canceling and transferring service.
Schedule service appointment
Use the official appointment scheduler for billing disputes, start service, cancel service or transfer service questions.
In-person appointment locations
Limited in-person appointments are listed on Wednesdays at General Government Building, 200 Derbigny Drive, Gretna, and Fridays at Joseph S. Yenni Building, 1221 Elmwood Park Boulevard, Jefferson.
Why Your Jefferson Parish Water Bill May Be High and How to Check for Leaks
Jefferson Parish says the utility bill includes water and sewerage usage for two months. A sudden or unusual increase in water usage can be a sign of a hidden leak.
| High-bill clue | Possible reason | What to check first |
|---|---|---|
| Sudden usage increase | Hidden leak, toilet leak, appliance leak or outdoor water use. | Compare usage and inspect toilets, appliances, walls, floors and meter movement. |
| Color test shows toilet leak | Faulty toilet flapper or tank part. | Change the flapper or repair the toilet quickly. |
| Low water pressure | Possible leak after faucets are turned off. | Turn off faucets and check pressure or meter activity. |
| Wet walls or damp areas | Pipe leak near kitchen, bathroom or laundry area. | Fix quickly to reduce damage and mold risk. |
| Meter low-flow indicator moves constantly | Continuous consumption that may be a leak. | Turn off all water and watch the meter indicator. |
Use the Jefferson Parish Bill Calculator Before You Assume the Bill Is Wrong
The Jefferson Parish Bill Calculator gives customers an estimated bill based on a desired consumption. It is not the final bill, but it can help you understand whether usage is driving the charge.
What you need
Enter your 12- to 13-digit account number and water consumption in thousands of gallons.
How to enter usage
If your usage is 5,000 gallons, enter 5 in the calculator because consumption must be entered in thousands of gallons.
Jefferson Parish Water Department, Water Quality, Advisories and System Information
The Jefferson Parish Water Department serves East Bank and West Bank customers and publishes official water resources such as consumer confidence reports, water advisories and lead service line inventory information.
Large local utility
The Water Department provides utility services to approximately 159,000 accounts across Jefferson Parish.
East and West Bank plants
The East Bank water plant complex is located at 3600 Jefferson Highway, and the West Bank complex is located at 4500 Westbank Expressway in Marrero.
Water resources
Use the official Water Department page for water advisories, consumer confidence reports and lead service line inventory links.
Jefferson Parish Water Bill Phone Number, Emergency Lines, Office Address and Map
Use the official contact details below for utility billing, new service, transfer service, water leaks, water problems, website registration issues and emergency water concerns.
Utility Customer Service
Phone: 504-736-6060
Hours: Monday through Friday, 8:30 AM to 4:00 PM.
Water Department address: 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123
After-hours emergency lines
East Bank: 504-838-4363
West Bank: 504-349-5081
Use these for after-hours emergency water problems, not routine bill questions.
Map shows the East Bank / Joseph S. Yenni Building area at 1221 Elmwood Park Boulevard, Jefferson, LA 70123. For online payment, use the official Paystar portal.
Common Jefferson Parish Water Bill Mistakes That Cause Delays
Most payment and account problems can be avoided by using official links, checking the account number, avoiding cash in drop boxes and calling quickly when a bill or leak looks wrong.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment pages | Payment may be delayed, misdirected or include unnecessary third-party confusion. | Start from jeffparish.gov or the official Paystar portal. |
| Not knowing your account number | Paystar account lookup needs bill information. | Find the account number at the top of your bill or call 504-736-6060. |
| Putting cash in a drop box | Drop boxes accept check or money order only. | Use check, money order, Paystar or official payment alternatives. |
| Ignoring high water use | Leaks continue registering on your meter and can increase future bills. | Check toilets, appliances, wet walls, meter movement and pressure quickly. |
| Using routine customer service for after-hours emergency | Emergency water problems need the correct after-hours line. | Call East Bank 504-838-4363 or West Bank 504-349-5081 after hours. |
Jefferson Parish Water Bill FAQs
These answers cover common searches about Jefferson Parish water bill payment, Paystar, phone number, drop boxes, mail payment, MoneyGram, CheckFreePay, new service, leaks, bill calculator and emergency lines.
QHow do I pay my Jefferson Parish water bill online?
Use the official Jefferson Parish Pay Utility Services Bill page or the Paystar utility bill portal. You can make a payment or create an account for AutoPay, eBill, payment history and notifications.
QWhat is the official Jefferson Parish water bill portal?
The official online utility bill payment portal is Paystar, linked from the Jefferson Parish Pay Utility Services Bill page and the Jefferson Parish Paystar Portal page.
QWhat is the Jefferson Parish Utility Customer Service phone number?
Call 504-736-6060 for new services, turning water on or off, reporting a water problem or leak, billing problems, water service problems and website help.
QWhat are Jefferson Parish Utility Customer Service hours?
Utility Customer Service hours are Monday through Friday, 8:30 AM to 4:00 PM.
QCan I pay Jefferson Parish water bill by phone?
Yes. The official payment page says to press 1 for the automated system to make payment, press 2 for customer relations, press 3 for other services and press 4 for department information.
QWhere do I mail my Jefferson Parish utility bill payment?
Mail payment to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.
QWhere are the Jefferson Parish water bill drop boxes?
The West Bank drop box is at 4500 Westbank Expressway, Marrero, LA 70072. The East Bank drop box is at 1221 Elmwood Park Boulevard, Jefferson, LA 70123. Both accept money order or checks only, not cash.
QWhat is the MoneyGram code for Jefferson Parish utility bill?
Jefferson Parish lists MoneyGram code 19171 for utility bill payment.
QWhat is the CheckFreePay code for Jefferson Parish utility bill?
Jefferson Parish lists CheckFreePay code 70181-0007 for utility bill payment.
QWhere do I find my Jefferson Parish utility account number?
The Paystar payer guide says your account number is listed at the top of your utility bill. If you cannot locate a past bill and do not know the account number, call 504-736-6060.
QHow often does Jefferson Parish bill water and sewer usage?
Jefferson Parish Utility Resources says your utility bill includes the cost of water and sewerage usage for two months.
QWhy is my Jefferson Parish water bill high?
A sudden or unusual increase in usage may indicate a leak. Check toilets, appliances, water pressure, damp walls or floors, and meter movement. The bill also includes water and sewer usage for two months.
QHow do I test a toilet leak in Jefferson Parish?
Put coffee, coke, tea or food coloring in the toilet tank and wait 5 to 10 minutes without flushing. If the colored water appears in the bowl, the flapper may need to be changed.
QWhat are the Jefferson Parish after-hours emergency lines?
Jefferson Parish lists the after-hours emergency lines as East Bank 504-838-4363 and West Bank 504-349-5081.
QCan I schedule a Jefferson Parish Utility Services appointment online?
Yes. The official appointment page says customers can schedule an appointment online for billing disputes or starting, canceling and transferring service.
QWhat does the Jefferson Parish Bill Calculator do?
The Bill Calculator gives customers an estimated bill based on entered consumption. Account numbers are 12 to 13 digits and consumption must be entered in thousands of gallons.
QWho is the Jefferson Parish Water Department Director?
The official Water Department page lists Sidney J. Bazley, III as Water Department Director.
QIs Water-Department.org the official Jefferson Parish website?
No. This is an independent guide. Official payments, billing disputes, new service, transfers, water emergencies, water advisories and account decisions must be handled through Jefferson Parish official resources.
Official Sources for Jefferson Parish Water Bill Customers
Use these official Jefferson Parish resources for final confirmation before paying, mailing a payment, using a drop box, scheduling service, checking leaks or calling emergency lines.
| Official source | Use it for | Open |
|---|---|---|
| Pay Utility Services Bill | Online payment, phone menu, MoneyGram code, CheckFreePay code, drop boxes, mail address and Utility Customer Service contact. | Open payment page |
| Paystar Utility Bill Portal | Paying your Jefferson Parish utility bill online. | Open Paystar |
| Paystar Portal Info | AutoPay, eBill, payment history, multiple accounts, payment methods and text/email notifications. | Open Paystar info |
| Jefferson Parish Utility Services | Utility services, AMI meter information, mobile app features, service line updates and related utility links. | Open utility services |
| Water Department | Water department contact, director, water system facts, consumer confidence reports, advisories and lead service line inventory. | Open water department |
| Utility Resources | Leak checks, meter reading, high-bill hints, two-month billing information and emergency lines. | Open utility resources |
| Bill Calculator | Estimated bill calculation based on account number and consumption. | Open calculator |
| Schedule Utility Services Appointment | Billing disputes, starting service, canceling service and transferring service. | Open appointment page |