Chesapeake VA Water Bill: Pay Online, Phone, HRUBS, Rates, Start/Stop Service and Leak Help
Chesapeake water customers receive a joint HRUBS bill for City water, City sewer collection and HRSD sewer treatment. This guide explains the official payment links, no-fee phone payment number, drop boxes, in-person payment, mailing address, payment arrangements, start/stop service, residential rates, bill adjustment after repairs and emergency water contacts.
Online payment
Pay through HRSD’s e-Bill website, make a one-time payment or create an account to view your bill profile.
Phone payment
Call 888-430-4385 for payments and account information. The City says there is no fee.
In person
Pay at Public Utilities, City Hall, 306 Cedar Road, 2nd floor, Monday through Friday, 8 a.m. to 5 p.m.
Emergency
After hours, weekends and holidays, call 757-382-3550 for water leaks, sewer backups or low pressure.
Main Official Chesapeake VA Water Bill Links
How to Pay Your Chesapeake VA Water / Sewer Bill
Chesapeake Public Utilities and HRSD use a joint billing system called HRUBS. The City lists online, phone, in-person, drop box and mail payment options.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online HRSD e-Bill | Pay water/sewer bill and access your account through HRSD’s e-Bill website. One-time payment and account profile options are available. No fee. | Open HRSD payment site. |
| Phone payment | Call 888-430-4385 for payments and account information. Checking, savings, debit/ATM and Visa, MasterCard or Discover credit card are listed. No fee. | Keep HRUBS account number and payment method ready. |
| In-person payment | Public Utilities Department, City Hall, 306 Cedar Road, 2nd floor, 8 a.m. to 5 p.m., Monday through Friday. | Cash, check and money order are accepted; no credit card processing at that office. |
| Drop boxes | City Hall 306 Cedar Road, South Norfolk Treasurer’s Office 1205 20th Street, Western Branch Treasurer’s Office 2808 Taylor Road. | Use checks or money orders only. Do not place cash in drop boxes. |
| Mail payment | Mail payment with bill stub to HRSD, P.O. Box 37087, Boone, IA 50037-0097. Payments only; no correspondence. | Mail early and include bill stub/account details. |
What Is HRUBS on a Chesapeake Water Bill?
HRUBS stands for Hampton Roads Utility Billing System. Chesapeake Public Utilities and HRSD issue one joint bill, so the amount you see is not only drinking water usage.
City water use
Your residential bill covers two months of water use from Chesapeake Public Utilities.
City sewer collection
The bill also includes two months of sewer collection by the City.
HRSD sewer treatment
The joint HRUBS bill includes two months of sewer treatment by HRSD.
Chesapeake Residential Water and Sewer Rates: Bimonthly Bills, CCF and 2026 Charges
Residential water and sewer charges are billed every two months and generally cover 55 to 69 days of water use. Chesapeake measures use in CCF, where 1 CCF equals 100 cubic feet, or 748 gallons.
| Rate item | 2026 official rate detail | What it means |
|---|---|---|
| Water bimonthly service charge | $23.84 | Fixed water service charge, billed per day and may vary slightly by billing period length. |
| Water usage first 10 CCF | $4.72 per CCF | Lower-tier water usage charge for the first 10 CCF. |
| Water usage next 15,990 CCF | $10.06 per CCF | Higher tier for usage above the first 10 CCF. |
| Sewer bimonthly service charge | $16.40 | Fixed sewer service charge, billed per day. |
| Sewer usage rate | $2.95 per CCF | Sewer usage is based on total CCFs of water used. |
| New account setup fee | $10.00 | Fee to open a new account. Transfer within 30 days may qualify for reduced $7.50 fee. |
Start, Stop, Re-Establish or Connect Chesapeake Water and Sewer Service
For account setup, service stopping, connection questions or development-related utility service, use the City’s official Water & Sewer Services page or call Public Utilities Customer Service.
| Need | Official guidance | Best next step |
|---|---|---|
| Start service | Complete the online water and sewer service application. Driver’s license copy is required; ownership or lease documents may be required. | Use the official application or call 757-382-6352 if unsure. |
| Water turned on when not home | After completing service request, use the Release Form and ensure all faucets are off. | Email or fax the release form to Customer Service as directed by the City. |
| Stop service | Call 757-382-6352 or visit City Hall Public Utilities office between 8 a.m. and 5 p.m. Monday through Friday. | Business accounts require a written termination request. |
| Connect property | Connection fees are required for all new service locations; fees depend on meter size and how water/sewer mains were extended. | Call 757-382-6671 for connection fee information. |
| Locate a tap | The City lists 757-382-6050 or 757-382-6671 for locating a tap. | Call before planning construction or connection work. |
High Chesapeake Water Bill, Leak Repair and Bill Adjustment
If your Chesapeake water bill is unusually high, check for leaks first. If you repaired a leak, the City says you can request a bill adjustment, but the average bill should still be paid by the due date while review is pending.
| Problem | Possible cause | What to do |
|---|---|---|
| Bill much higher than normal | Leak, irrigation use, running toilet, outdoor hose, longer billing period or HRSD/sewer charges. | Review usage in CCF, compare bimonthly periods and inspect for leaks. |
| Leak repaired | High usage occurred before repair. | Contact Public Utilities Customer Service at 757-382-6352 and request an adjustment. |
| Water leak / sewer backup / low pressure during business hours | City service issue or property issue. | Call 757-382-6352 between 8 a.m. and 5 p.m. Monday through Friday. |
| After-hours emergency | Water leak, sewer backup or low pressure after hours, weekends or holidays. | Call emergency phone 757-382-3550. |
Payment Arrangements and H2O Water Assistance for Chesapeake Customers
If you cannot pay your Chesapeake water/sewer bill in full, contact Public Utilities before the account becomes urgent. The City lists payment arrangements by phone, and Hampton Roads has H2O water assistance resources for eligible households.
Payment arrangements
Call 757-382-6352 between 8 a.m. and 5 p.m., Monday through Friday, to ask about payment arrangements.
H2O assistance
The Help 2 Others program may help eligible customers with public utility bill assistance in the Hampton Roads area.
Chesapeake Water Bill Phone Numbers, Office Address, Drop Boxes and Map
Use these official phone numbers and addresses for water bill payment, account information, payment arrangements, start/stop service, leak adjustments and emergency water response.
Public Utilities Customer Service
Phone: 757-382-6352
Emergency after hours: 757-382-3550
Office: 306 Cedar Road, Chesapeake, VA 23322
Hours: Monday through Friday, 8 a.m. to 5 p.m.
Payment contact routes
Phone payment / account info: 888-430-4385
24-hour account info: 757-460-2491
Mail payment:
HRSD
P.O. Box 37087
Boone, IA 50037-0097
Map shows Chesapeake City Hall / Public Utilities at 306 Cedar Road, Chesapeake, VA 23322. For online water/sewer bill payment, use the official HRSD/HRUBS payment route.
Common Chesapeake Water Bill Mistakes That Cause Delays or Higher Costs
Most account problems can be avoided by using official HRSD/City payment links, understanding HRUBS billing, checking for leaks early and saving payment proof.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment sites | Payment may be delayed, misdirected or include third-party confusion. | Start from cityofchesapeake.net or HRSD.com. |
| Thinking HRUBS is water only | The joint bill includes City water, City sewer collection and HRSD sewer treatment. | Review all bill sections before disputing usage. |
| Comparing bimonthly bill to monthly bills | Chesapeake residential bills cover roughly two months. | Compare with another Chesapeake bimonthly bill. |
| Putting cash in drop box | City drop boxes are listed for checks or money orders. | Use online, phone, in-person payment or check/money order drop box. |
| Waiting after a leak repair | Adjustment review requires action after repair, and average bill is still due. | Call 757-382-6352 and request adjustment after repairs. |
Chesapeake VA Water Bill FAQs
These answers cover common searches about Chesapeake water bill payment, HRUBS, phone numbers, mail address, drop boxes, start/stop service, rates, high bills and leak adjustments.
QHow do I pay my Chesapeake VA water bill online?
Use the official City of Chesapeake Payment, Account & Bill Information page and pay through HRSD’s e-Bill website. You can make a one-time payment or create an account to view your bill profile.
QWhat is the Chesapeake water bill phone payment number?
Call 888-430-4385 for payments and account information. The City says there is no fee for this phone payment service.
QWhat is the Chesapeake Public Utilities customer service number?
Call 757-382-6352 between 8 a.m. and 5 p.m., Monday through Friday, for account service, payment arrangements, start/stop service and billing questions.
QWhat is the emergency water number in Chesapeake?
For water leaks, sewer backups or low water pressure after 5 p.m. weekdays, on weekends or holidays, call 757-382-3550.
QWhere can I pay my Chesapeake water bill in person?
Pay at Public Utilities Department office, City Hall, 306 Cedar Road, second floor, Monday through Friday, 8 a.m. to 5 p.m. Cash, check and money order are accepted. No credit card processing is available at that office.
QWhere do I mail my Chesapeake water bill payment?
Mail payment with your bill stub to HRSD, P.O. Box 37087, Boone, IA 50037-0097. The City says this is payments only, with no correspondence.
QWhere are Chesapeake water bill drop boxes?
Drop boxes are listed at City Hall, 306 Cedar Road; South Norfolk Treasurer’s Office, 1205 20th Street; and Western Branch Treasurer’s Office, 2808 Taylor Road. Use check or money order only.
QWhat is HRUBS?
HRUBS is the Hampton Roads Utility Billing System. Chesapeake Public Utilities and HRSD issue a joint bill covering City water use, City sewer collection and HRSD sewer treatment.
QHow often does Chesapeake send residential water bills?
Residential water and sewer charges are billed on a bimonthly schedule, so bills arrive every two months and generally cover 55 to 69 days of water use.
QWhat is a CCF on a Chesapeake water bill?
A CCF is 100 cubic feet of water. Chesapeake states that 1 CCF equals 748 gallons.
QHow do I start water and sewer service in Chesapeake?
Complete the online water and sewer service application, submit a copy of each applicant’s driver’s license, and be ready to provide ownership or lease documents if required. Call 757-382-6352 if you are unsure.
QHow do I stop Chesapeake water service?
Call 757-382-6352 or visit the Public Utilities office in City Hall between 8 a.m. and 5 p.m. Monday through Friday. Business accounts require a written termination request.
QCan I request a Chesapeake water bill adjustment after a leak?
Yes. If you repaired a water leak, the City says you can apply for an adjustment. The average bill should still be paid by the due date while review is pending.
QCan I access Chesapeake HRUBS account information by phone?
Yes. The FAQ says account balance, last bill date, last payment date and last payment amount are available 24 hours a day by calling 757-460-2491 and entering your 10-digit HRUBS account number.
QIs Water-Department.org the official City of Chesapeake website?
No. This is an independent guide. Official payments, account service, payment arrangements, rates, leak adjustments and emergency reports must be handled through the City of Chesapeake, HRSD and official resources.
Official Sources for Chesapeake VA Water Bill Customers
Use these official resources for final confirmation before paying, starting/stopping service, requesting adjustment, checking rates or reporting a water emergency.
| Official source | Use it for | Open |
|---|---|---|
| Payment, Account & Bill Information | Official online, phone, in-person, drop box, mail payment, payment arrangements and bill adjustment links. | Open bill information |
| HRSD / HRUBS | Online payment, account portal, HRSD billing and customer payment resources. | Open HRSD |
| Public Utilities Customer Service | Payment arrangements, start/stop service, bill adjustments, service calls and emergency water response details. | Open customer service |
| Water & Sewer Services: Stop, Start, Connect | Starting service, stopping service, release form, connection fees, tap location and construction/development questions. | Open start/stop page |
| Chesapeake Water | Joint HRUBS bill explanation, billing/payment links, rates, issue reporting and water utility context. | Open Chesapeake Water |
| Residential Water & Sewer Rates | Bimonthly billing, CCF explanation, 2026 water/sewer rates, setup fees and connection-fee references. | Open rates |
| Public Utilities Department | Department overview, related public utility programs, city water resources and official department navigation. | Open department |
| H2O Water Assistance Program | Regional water utility assistance information for eligible customers. | Open H2O help |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.