City of Hayward Water Bill: Pay Online, Phone, Mail, Kiosk, Portal, Start/Stop Service and Help
Hayward water customers often need the correct payment portal, a phone payment number, the Revenue Division contact, the mail address, or help after a shutoff notice. This guide brings the official City of Hayward water bill payment options, Water Customer Portal, fee-free phone payment, kiosks, City Hall cashier, service start/stop rules, low-income help and leak-alert tools into one mobile-friendly page.
Pay online
Use the Water Customer Portal for water accounts billed bimonthly for water, sewer and emergency services facility tax charges.
Pay by phone
Call 510-583-4636 to pay with debit or credit card. The City says this service is fee-free.
Pay at City Hall
Use the first-floor Revenue/Cashier office or self-service kiosks at 777 B Street.
Shutoff notice
If you received a shutoff notice, the City says do not mail payment. Contact billing at 510-583-4624.
Main Official Hayward Water Bill Links
How to Pay Your City of Hayward Water Bill Online, by Phone, Kiosk, Mail, City Hall or Retail Cash
The City lists several convenient payment options. For a normal account, the Water Customer Portal is the most useful option because it supports payment, water-use tracking, leak alerts, autopay and paperless billing.
| Payment method | Official detail | Practical action |
|---|---|---|
| Water Customer Portal | Use for water accounts billed bimonthly for water, sewer and emergency services facility tax charges. | Open the Water Customer Portal and register with the full account number, including the dash. |
| Phone payment | Call 510-583-4636 to pay by debit or credit card without fees. | Keep your account number and payment card ready. |
| City Hall cashier | Pay at City Hall, 777 B Street, first-floor Revenue/Cashier office, Monday–Thursday, 8 AM–5 PM, excluding holidays. | Use this when you need in-person payment help. |
| Self-service kiosks | Exterior City Hall kiosk is available 24/7; inside kiosk is near the first-floor guard station during public hours. | Kiosks are fee-free, offer English/Spanish, provide receipts and accept cash; excess cash is credited to account. |
| Mail checks only to Hayward Water System, PO Box 6004, Hayward, CA 94540. | Do not mail cash. Allow mailing time because postmarks are not accepted. | |
| Retail cash locations | Hayward Water System customers can pay cash at participating retail locations such as select 7-Eleven, CVS and Walgreens locations. | Use the payment center locator and bring the account number or barcode as required by the chosen location. |
Hayward Water Customer Portal: Usage Tracking, Leak Alerts, Autopay and Paperless Billing
The Water Customer Portal is more than a payment page. It helps customers view hourly water use, set a budget, receive leak alerts, choose autopay and enroll in paperless billing.
Hourly usage reports
Use hourly, daily and monthly consumption views to spot changes before the next bill surprises you.
Leak notifications
Portal users can receive alerts when the property shows signs of a leak, helping prevent high water bills.
Fee-free payment tools
The City lists fee-free payment methods including e-check, major cards, PayPal, Venmo, Apple Pay and Google Pay.
Start, Stop or Change Hayward Water and Sewer Service
The Revenue Division handles water and sewer billing. The account holder should contact the City before starting, stopping or changing service. Some Hayward properties may be served by EBMUD, Oro Loma or other providers, so verify your property’s utility provider if you are unsure.
| Service need | Official guidance | Practical action |
|---|---|---|
| Start water service | Contact the Revenue Division at least 1 business day before the start date. | Call 510-583-4600 or email the Water/Sewer Service Application and required documents to HSS@hayward-ca.gov. |
| Stop water service | Contact the City at least 2 business days before the requested cancellation date. | Send account number, forwarding address, phone and desired stop date. The City says it cannot backdate cancellations. |
| Service was shut off | Requests to turn service on are handled between 7:30 AM and 3:30 PM on the scheduled date. | Call ahead and confirm fees, deposits and scheduling. |
| Same-day activation | Same-day activation has additional fees listed by the City. | Avoid same-day requests if possible by applying at least one business day ahead. |
| Final bill | The account holder remains responsible until the City is contacted to close the account. | Do not rely on a move-out date alone. Confirm stop service and final bill details. |
Help Paying a Hayward Water Bill: Payment Arrangement, Low-Income Program and Shutoff Notice Guidance
If you are behind on your water bill, the City asks customers to contact the Revenue Division as soon as possible. Early contact can help with payment arrangements and assistance options before the account becomes more difficult to resolve.
| Situation | Official guidance | Best next step |
|---|---|---|
| Behind on water bill | Contact the City at 510-583-4600 or HSS@hayward-ca.gov as soon as possible. | Ask about payment arrangement options before the balance grows. |
| Need payment arrangement | The City says even paying a little periodically can reduce the balance and help return the account to normal. | Call 510-583-4600 or email HSS@hayward-ca.gov. |
| Low-income help | The City lists a low-income program for discounts and waivers for certain garbage, water and sewer rates. | Download the application from the official City page and prepare income/account documents. |
| Shutoff notice received | The City says do not mail payment after receiving a shutoff notice. Contact billing at 510-583-4624. | Call immediately and ask exactly what payment or action is needed to prevent interruption. |
What to Do If Your Hayward Water Bill Looks Too High
Hayward’s redesigned bill includes water-use history and a usage comparison chart. The portal can also show hourly usage and leak alerts. Use these tools before assuming the bill is wrong.
| High-bill clue | Possible cause | First action |
|---|---|---|
| Usage suddenly increases | Running toilet, irrigation, hose use, fixture leak or household change. | Compare bill usage history and portal hourly usage. |
| Flow Finder/Test Circle moves | A leak may exist if all water is off but the dial still moves. | Turn off fixtures and check the meter carefully if safe. |
| Bill high after outdoor watering | Irrigation, hose bib, garden watering or sprinkler issue. | Check outdoor valves, timers, broken heads and wet areas. |
| Leak notification received | Portal detected unusual continuous use. | Inspect toilets, water heater, irrigation and visible plumbing immediately. |
Does Every Hayward Property Use City of Hayward Water?
Most properties in Hayward receive water and sewer services from the City, but not all. The City Utilities page says some properties get water from EBMUD, and some sewer-only accounts or properties may involve different providers.
Most properties
Most Hayward properties receive City-provided water and sewer service. Use the City Water Customer Portal for those water accounts.
Other providers
Some properties may receive water from EBMUD or sewer service through Oro Loma. If your bill does not say Hayward Water System, check the Utilities page first.
City of Hayward Water Bill Phone Number, Email, Address and Map
Use these official contact details for water bill payment questions, customer account service, payment arrangements, start/stop service and in-person payment.
Revenue Division / billing help
Billing phone: 510-583-4600
Shutoff notice billing office: 510-583-4624
Email: HSS@hayward-ca.gov
Phone payment: 510-583-4636
City Hall and mail
City Hall / cashier / kiosks: 777 B Street, Hayward, CA 94541
Mail checks only:
Hayward Water System
PO Box 6004
Hayward, CA 94540
General city phone: 510-583-4000
Map shows Hayward City Hall at 777 B Street, Hayward, CA 94541. The Revenue/Cashier office and payment kiosks are located at City Hall.
Common Hayward Water Bill Mistakes That Cause Delays or Service Problems
Most issues can be avoided by using the official portal, entering the full account number correctly, not mailing payments after shutoff notices and contacting the Revenue Division before move dates.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using the wrong portal | Water accounts and sewer-only accounts use different customer portals. | Use the Water Customer Portal if your account is billed for water, sewer and emergency services facility tax charges. |
| Leaving out the dash in account number | The City says the full account number, including the dash, is needed for portal registration. | Copy the account number exactly from the redesigned bill. |
| Mailing after shutoff notice | Mail may not process before the deadline. | Call the billing office at 510-583-4624 after receiving a shutoff notice. |
| Relying on postmark | The City says postmarks are not accepted. | Mail early or use portal, phone, kiosk or City Hall payment. |
| Forgetting to stop service | The account holder remains responsible until the City is contacted to discontinue service. | Stop service at least 2 business days before the requested cancellation date. |
| Ignoring leak alerts | A small leak can create a high bimonthly bill. | Use portal usage data and check toilets, irrigation and fixtures immediately. |
City of Hayward Water Bill FAQs
These answers cover common searches about Hayward water bill payment, Water Customer Portal, phone payment, City Hall cashier, mail address, kiosks, shutoff notices, low-income help, start/stop service and high bills.
QHow do I pay my City of Hayward water bill online?
Use the official City of Hayward Paying Your Utility Bill page and open the Water Customer Portal. Register or log in with your full account number, including the dash.
QWhat is the City of Hayward water bill phone payment number?
Call 510-583-4636 to pay your bill by phone using a debit or credit card. The City says this phone payment service is fee-free.
QWhat is the Hayward Revenue Division billing phone number?
For water bill questions, payment arrangements and account help, contact the Revenue Division at 510-583-4600 or HSS@hayward-ca.gov.
QWhere do I mail my Hayward water bill payment?
Mail checks only, no cash, to Hayward Water System, PO Box 6004, Hayward, CA 94540. Allow enough time because postmarks are not accepted.
QCan I pay my Hayward water bill at City Hall?
Yes. In-person payments can be made at City Hall, 777 B Street, first-floor Revenue/Cashier office, Monday through Thursday, 8 AM to 5 PM, excluding holidays.
QDoes Hayward have water bill payment kiosks?
Yes. The City lists an exterior City Hall kiosk available 24/7 and an indoor City Hall kiosk near the first-floor guard station during public hours. The kiosks are fee-free and provide receipts.
QCan I pay a Hayward water bill with cash?
Yes. Hayward Water System customers can pay cash at participating retail locations such as select 7-Eleven, CVS and Walgreens locations. City kiosks also accept cash, but excess cash is credited to the account and change is not provided.
QWhat should I do if I received a Hayward water shutoff notice?
The City says if you received a shutoff notice, do not mail your payment. Contact the billing office at 510-583-4624.
QHow do I start Hayward water service?
Contact the Revenue Division at least one business day before your start date. You can call 510-583-4600 or email the completed Water/Sewer Service Application and required documents to HSS@hayward-ca.gov.
QHow do I stop Hayward water service?
Contact the City at least two business days before the requested stop date. The City says it cannot backdate account closures, and the account holder remains responsible until service is closed.
QCan I get help paying a Hayward water bill?
Yes. If you are behind, contact the City as soon as possible at 510-583-4600 or HSS@hayward-ca.gov. The City also lists payment arrangements and a low-income program for discounts and waivers on certain garbage, water and sewer rates.
QWhy is my Hayward water bill high?
Common reasons include irrigation, a running toilet, faucet leak, hidden leak, household change or unpaid balance. Use the portal’s usage history and leak alerts, and check the meter if safe.
QDoes every Hayward property use City water?
No. Most properties receive City-provided water, but some properties get water from EBMUD. Some sewer service may also involve other providers such as Oro Loma. Check the Utilities page if your bill is not from Hayward Water System.
QWhere does Hayward water come from?
The City says Hayward purchases water from the San Francisco Public Utilities Commission, and annual water quality information is reported by the City and SFPUC.
QIs Water-Department.org the official City of Hayward website?
No. This is an independent guide. Official payments, account support, shutoff notices, service requests and billing decisions must be handled through the City of Hayward and its official resources.
Official Sources for City of Hayward Water Bill Customers
Use these official resources for final confirmation before paying, mailing a check, calling about a shutoff notice, starting/stopping service, requesting help or checking provider details.
| Official source | Use it for | Open |
|---|---|---|
| Paying Your Utility Bill | Payment methods, online portal, phone payment, City Hall cashier, kiosks, mail address, retail cash payment and bill help. | Open bill payment page |
| Water Customer Portal | Fee-free online payment, account registration, water usage, leak alerts, autopay and paperless billing. | Open water portal |
| Make a Payment | City payment menu for water, sewer-only and other City payment types. | Open payment menu |
| Water Customer Support | Water rates, water bill payment guidance, shutoff notice warning, conservation questions, water quality and Access Hayward links. | Open water support |
| Water & Sewer Customer Service | Start/stop service, fees, deposits, meter reading, leak detection and customer support contacts. | Open customer service |
| Water and Sewer Service | Water/Sewer Service Application, start/stop timing, account closure responsibility and non-payment policy links. | Open service page |
| Utilities | Checking whether your property uses City water, EBMUD, City sewer, Oro Loma or other utility providers. | Open utilities page |
| Access Hayward | Reporting city problems, asking questions, making suggestions and routing non-billing service requests. | Open Access Hayward |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.