Phone Number to Department of Water and Power: LADWP Customer Service, Outage, Billing and Service Help
If you are searching for the phone number to the Department of Water and Power, the most common intent is LADWP in Los Angeles. The main LADWP number is 1-800-DIAL-DWP, also written as 1-800-342-5397. Use it for customer service, account questions and water or power outage reporting. This guide also explains when to use TDD, appointment booking, mailed payments, online bill pay, outage maps and scam reporting.
Main number
Call 1-800-DIAL-DWP or 1-800-342-5397 for LADWP customer service and account help.
Outage number
Use the same number, 1-800-342-5397, for water or power outage reporting. LADWP says outage representatives are available 24/7.
TDD number
LADWP lists hearing/speech impaired TDD support at 1-800-432-7397.
Office appointment
Call 1-888-999-0477 only to book a Customer Service Center appointment.
Main Official LADWP Phone, Billing and Service Links
Which LADWP Phone Number Should You Call?
Use the right number so you do not waste time. The main LADWP phone number handles most account and outage needs, while the appointment line is only for scheduling visits to Customer Service Centers.
| Need | Official phone number | Use this for |
|---|---|---|
| Main LADWP customer service | 1-800-DIAL-DWP / 1-800-342-5397 | Billing questions, account help, payment questions, service questions and general LADWP support. |
| Water or power outage | 1-800-342-5397 | Report water or power outages. LADWP says representatives are available 24/7 for outage assistance. |
| Hearing/speech impaired TDD | 1-800-432-7397 | TDD access for hearing/speech impaired customers. |
| Customer Service Center appointment | 1-888-999-0477 | Appointment booking only for visiting an LADWP Customer Service Center. |
| Emergency medical situation | 911 | Life-safety emergency, medical emergency, fire or immediate danger. |
Phone Number for LADWP Bill Payment and Account Questions
For account-specific LADWP bill questions, call 1-800-342-5397. You can also manage your account and pay online from the official LADWP Account page.
| Billing task | Best route | Practical tip |
|---|---|---|
| Pay LADWP bill online | LADWP Account | Log in from ladwp.com to view your account or pay a bill. |
| Ask account question | 1-800-342-5397 | Keep account number, service address, bill date and payment confirmation ready. |
| Mail bill payment | LADWP, PO Box 30808, Los Angeles, CA 90030-0808 | Write your account number on the check and include the payment stub if possible. |
| Pay in person | Customer Service Centers | Check the location page before visiting. Do not mail payments to service center addresses. |
Phone Number to Report LADWP Water or Power Outages, Scams, Water Waste and Utility Theft
LADWP’s Report a Problem page covers water and power outages, water waste, street light outages, scams, utility theft, fraud, objects on wires and claims. For water or power outages, call 1-800-342-5397.
Report water or power outage
Call: 1-800-342-5397
LADWP says outage representatives are available 24/7 to assist.
Use outage maps
Use the official LADWP Outages page to view current power and water outage information or subscribe to power outage alerts.
LADWP Customer Service Centers: Appointment Phone Number and Visit Tips
LADWP offers Customer Service Centers for in-person help. The appointment phone number is 1-888-999-0477, but LADWP clearly says this number is only for booking appointments. For account questions, call 1-800-342-5397.
| Visit detail | Official guidance | What to do |
|---|---|---|
| Appointment number | 1-888-999-0477 | Use only to make an appointment at a Customer Service Center. |
| Account-specific questions | Call 1-800-342-5397 | Do not use the appointment line for bill/account questions. |
| Accepted in-person payments | LADWP lists cash, check, money order, cashier’s check, debit card and Visa/MasterCard credit card at centers. | Check current rules and location details before visiting. |
| Mailing payments | Do not mail payments to Customer Service Centers. | Use LADWP PO Box 30808, Los Angeles, CA 90030-0808. |
Start or Stop LADWP Water and Power Service
LADWP’s Account page links start and stop service resources for water and/or power service. Use the official account page when moving into a home, moving out, transferring responsibility or closing a service account.
Start service
Use the official LADWP Account page to turn on water and/or power service for a home or business.
Stop service
Use the official turn-off service route before moving out so billing does not continue after you leave.
Account help
Call 1-800-342-5397 if you need account-specific help before or after submitting a service request.
LADWP Scam Calls, Threatening Payment Demands and Utility Theft Reporting
If someone calls threatening immediate shutoff or demanding unusual payment, slow down and verify through official LADWP channels. LADWP’s Report a Problem page includes scam reporting, fraud reporting, utility theft/tampering and water waste resources.
| Situation | Do this first | Why it matters |
|---|---|---|
| Threatening shutoff call | Hang up and call LADWP at 1-800-342-5397 using the official number. | Scammers often pressure customers to pay immediately. |
| Suspicious payment request | Do not share card, bank, login or gift card information. | Official payment should be handled through LADWP’s official bill-pay routes. |
| Utility theft or tampering | Use LADWP’s Report a Problem resources. | Tampering with electric or water service can be dangerous and illegal. |
| Water waste | Use LADWP’s water waste reporting route. | Water waste reporting helps conservation and drought-response enforcement. |
LADWP Main Address, Mailing Payment Address and Map
LADWP’s main downtown location is commonly listed at 111 N Hope Street, Los Angeles, CA 90012. For mailed bill payments, use the official bill payment PO Box, not a service center address.
Main LADWP location
Address: 111 N Hope Street, Los Angeles, CA 90012
Main customer phone: 1-800-342-5397
TDD: 1-800-432-7397
Bill payment mailing address
LADWP
PO Box 30808
Los Angeles, CA 90030-0808
Write your account number on the check and include the payment stub if possible.
Map shows LADWP near 111 N Hope Street, Los Angeles, CA 90012. For account-specific help, call 1-800-342-5397 before visiting.
Common Mistakes When Calling the Department of Water and Power
Calling the wrong number or using the wrong payment address can delay your request. Use the official LADWP number and keep account details ready.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Calling the appointment line for bill questions | 1-888-999-0477 is only for Customer Service Center appointments. | Call 1-800-342-5397 for account-specific questions. |
| Mailing payment to a service center | LADWP says Customer Service Center addresses should not be used for mailed payments. | Mail to LADWP, PO Box 30808, Los Angeles, CA 90030-0808. |
| Not saving payment proof | It is harder to fix a posting problem without confirmation. | Save receipt, confirmation number, check image or screenshot. |
| Ignoring outage safety | Downed wires and water hazards can be dangerous. | Call 911 for immediate danger and LADWP for utility outage reporting. |
| Trusting a threatening call | Scammers use pressure to force quick payment. | Hang up and call LADWP directly at 1-800-342-5397. |
Phone Number to Department of Water and Power FAQs
These answers cover the most common searches for LADWP customer service, outage reporting, bill payment, appointment numbers, TDD support and scam safety.
QWhat is the phone number to the Department of Water and Power?
For LADWP in Los Angeles, call 1-800-DIAL-DWP, also written as 1-800-342-5397. This is the main LADWP customer contact number.
QWhat is the LADWP customer service number?
The LADWP customer service number is 1-800-342-5397.
QWhat number do I call for a LADWP power outage?
Call 1-800-342-5397 to report a power outage. LADWP also provides outage maps on its official Outages page.
QWhat number do I call for a LADWP water outage?
Call 1-800-342-5397 to report a water outage. LADWP says outage representatives are available 24/7.
QWhat is the LADWP TDD number?
LADWP lists hearing/speech impaired TDD support at 1-800-432-7397.
QWhat is the LADWP appointment phone number?
Call 1-888-999-0477 to book an appointment at an LADWP Customer Service Center. LADWP says this number is only for appointment booking.
QCan I ask account questions through the appointment number?
No. For account-specific questions, call LADWP Customer Contact Center at 1-800-342-5397.
QWhere do I mail my LADWP bill payment?
Mail payments to LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Write your account number on the check and include the payment stub if possible.
QCan I pay LADWP bills online?
Yes. Use LADWP’s official account page or bill-pay route from ladwp.com. The City of Los Angeles Pay a Bill or Fee page also links to LADWP water and power bill payment.
QHow do I start or stop LADWP service?
Use the official LADWP Account page to start or stop water and/or power service. Call 1-800-342-5397 if you need account-specific help.
QHow do I report a LADWP scam call?
Use LADWP’s Report a Problem resources for scams. If you receive a threatening payment call, hang up and call LADWP directly at 1-800-342-5397.
QWhat should I do if there is a downed power line?
Stay away, keep others away and call 911 for immediate danger. Then report the utility issue through LADWP at 1-800-342-5397 when safe.
QIs Water-Department.org the official LADWP website?
No. This is an independent guide. Official billing, outage reporting, account support and service decisions must be handled through LADWP and official City of Los Angeles resources.
Official Sources for Department of Water and Power Phone Numbers
Use these official sources for final confirmation before calling, paying, visiting a service center, reporting an outage or submitting a service request.
| Official source | Use it for | Open |
|---|---|---|
| LADWP Official Website | Main utility website and official starting point for water and power services. | Open LADWP |
| LADWP Account | Account login, bill payment, start/stop service, paperless billing and account tools. | Open account page |
| Bill & Payment | Bill payment options, in-person payment guidance, mailing address and customer service number. | Open billing page |
| Report a Problem | Water/power outages, scams, water waste, utility theft, fraud, tampering and claims resources. | Open report page |
| Outages | Power outage map, water outage map and power outage alerts. | Open outages |
| Customer Service Centers | In-person service center locations, hours, services, accessibility and appointment guidance. | Open service centers |
| LADWP Support | Contact, customer service, billing FAQs, login help, reporting problems and support navigation. | Open support |
| City of Los Angeles Pay a Bill or Fee | City-level payment page that links LADWP water and power bill payment. | Open LA bill page |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.