City of Amarillo Water Bill Pay: Online Portal, Phone Number, New Account Lookup and Emergency Help
Amarillo customers now use the City’s new utility billing system for online account access, payment, bill review, usage history and new-service applications. If you are paying for the first time after the system change, check your new account number before paying.
This guide keeps the official PayAMA link, online payment portal, billing phone numbers, mail/drop box options, drive-through notes, start/final service help and 24/7 water/sewer emergency numbers in one mobile-friendly page.
Pay online
Use the Amarillo Utility Billing Portal to view, manage and pay your water bill online.
New account lookup
Use the City’s lookup tool if you need the new account number for the updated billing system.
Billing support
Call 806-378-3030 or email waterbill@amarillo.gov for Utility Billing help.
Emergency
Call 806-378-6824 for water main breaks, sewer backups, brown water and other water/sewer emergencies.
Main Official Amarillo Water Bill Pay Links
How to Pay Your Amarillo Water Bill Online, by Phone, Mail, Night Depository or Drive-Through
The City lists several payment routes. Online payment is usually fastest, but customers can also pay by phone, in person, by mail, through the night depository and through listed local payment options.
| Payment route | Official detail | Practical customer step |
|---|---|---|
| Online payment | The new Utility Billing Portal lets customers view, manage and pay bills online. | Open the official portal and keep your most recent bill nearby. |
| Pay by phone | Pay-by-phone is listed at 806-576-1932. | Have your account number, service address and payment method ready. |
| In person | Pay at Amarillo City Hall, 623 S Johnson Street, Suite 1200, Amarillo, TX 79101. | Bring the bill or account number and payment method. |
| Mail payment to PO Box 100, Amarillo, TX 79105. | Write your account number on the check/money order and avoid mailing cash. | |
| Night depository | Available 24 hours a day at the north entrance of City Hall. The City says no cash please. | Use check or money order and include account information. |
| Drive-through mobile unit | A mobile payment unit has been available on the north side of City Hall, Monday–Friday, 11 AM to 2 PM, for water bill payments only. | Check the current City payment page before relying on this option, because it was launched as a trial drive-through service. |
Amarillo Utility Billing Portal: What You Can Do After Login
The new portal gives customers more than a simple payment screen. It can help with account management, usage review, payment history and new-service applications.
View and pay bills
Customers can view and pay bills online after registering with the new utility billing portal.
Review account history
The portal allows customers to review transaction and payment history, which is useful when checking a missing or late payment.
Analyze water usage
Customers can analyze and download water usage, which helps spot irrigation changes, leaks or unusual consumption.
Start New Amarillo Water Service or Request Final / Transfer Service
New customers can use the portal’s “Are you a new customer?” application route. Final or transfer service information is handled through the City’s Final / Transfer Service resource and Utility Billing team.
| Service need | Official route | What to prepare |
|---|---|---|
| Start new water service | Use the portal’s new customer application. | Most recent account/billing details if applicable, lease or deed, customer information and service address. |
| Request by phone/email | Call 806-378-3030 or email waterbill@amarillo.gov. | A lease or deed may be requested and returned by email. |
| Final or transfer service | Use the City’s Final / Transfer Service page or Utility Billing contact. | Move date, service address, forwarding address and account number. |
| General account form | Submit a General Customer Service Request under the Forms tab in the portal. | Explain the issue clearly and include account/service address information. |
Amarillo Water Main Break, Sewer Backup, Brown Water or Emergency Number
Billing and emergency repairs use different routes. Call Utility Billing for account questions. Call Water Utilities for main breaks, sewer backups, brown water and urgent water/sewer service issues.
| Problem | Official number | What to say |
|---|---|---|
| Water main break | 806-378-6824 | Give nearest address, cross street, water flow level and whether traffic/property is affected. |
| Sewer backup into home | 806-378-6824 | Explain if sewer is backing up inside, outside or near the service line. |
| Brown water | 806-378-6824 | Mention when it started, whether hot/cold water differs and whether neighbors are affected. |
| Emergency water turn off during office hours | 806-378-3030 | Give account/service address and explain the turn-off emergency. |
| After-hours water emergency | 806-378-3019 | Use this number if your issue matches the after-hours water emergency route listed by Utility Billing. |
Amarillo Water Source, Meters, Water Quality and Tap Requests
Amarillo Water Utilities explains that the city’s water supply comes from city wells drawing from the Ogallala Aquifer and from Canadian River Municipal Water Authority sources including well water and Lake Meredith. The City also says Amarillo has about 75,000 water meters for homes and businesses.
Water source
City wells draw water from the Ogallala Aquifer, and CRMWA provides well water and water from Lake Meredith.
Water/sewer taps
For water or sewer taps, call 806-378-6948 to speak with Water Utilities.
Line locate
For Water Utilities line locate questions, use linelocator@amarillo.gov.
What to Check If Your Amarillo Water Bill Looks Too High
A high Amarillo water bill may come from actual usage, irrigation, a private leak, meter/account changes, a billing system transition issue or payment posting delay. Check simple causes before assuming the bill is wrong.
| High-bill clue | Possible cause | First step |
|---|---|---|
| Usage suddenly increased | Leak, irrigation, outdoor water use or running toilet. | Use the portal to analyze/download water usage and check fixtures. |
| Payment missing | Wrong account number, posting delay or payment routed through another location. | Save receipt and call Utility Billing at 806-378-3030. |
| Old account number not working | New utility billing system account number required. | Use the new account-number lookup tool. |
| Water still moving when fixtures are off | Private plumbing leak. | Check toilets, faucets, irrigation and meter movement if safely accessible. |
Amarillo Water Bill Phone Number, Email, Mailing Address and Office Map
Use the correct Amarillo contact route based on whether your issue is billing, payment, water/sewer emergency, water/sewer tap or line locate.
Utility Billing
Phone: 806-378-3030
Email: waterbill@amarillo.gov
Office: Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101
Mailing: City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105
Water Utilities emergency and operations
24/7 water/sewer emergency: 806-378-6824
After-hours water emergency: 806-378-3019
Water/sewer taps: 806-378-6948
Line locate: linelocator@amarillo.gov
Map shows Amarillo City Hall at 623 S Johnson St, Suite 1200, Amarillo, TX 79101. For emergencies, call the water/sewer emergency line instead of visiting the billing office.
Common Amarillo Water Bill Pay Mistakes That Cause Delays
Most payment delays come from using the wrong account number, not saving confirmation, mailing without account details, using cash in the night depository or calling billing for an emergency repair issue.
| Mistake | Why it causes trouble | Better action |
|---|---|---|
| Using an old account number | The new billing system may require the updated account number. | Use the City’s new account-number lookup tool before paying. |
| Not saving payment confirmation | It is harder to fix missing or delayed payment posting. | Save receipt, confirmation number and screenshot after payment. |
| Putting cash in night depository | The City says no cash please for the night depository. | Use check or money order with account number. |
| Calling billing for main break | Water/sewer emergencies need operational dispatch. | Call 806-378-6824 for main breaks, sewer backups or brown water concerns. |
| Waiting to start/transfer service | Lease/deed documentation may be required. | Apply through the portal or contact Utility Billing early. |
City of Amarillo Water Bill Pay FAQs
These answers cover common searches about Amarillo water bill payment, new account lookup, Utility Billing phone numbers, start service, night depository, emergencies and high-bill checks.
QHow do I pay my City of Amarillo water bill online?
Use the official City of Amarillo PayAMA page or Amarillo Utility Billing Portal. The portal lets customers view, manage and pay bills online.
QWhat is the Amarillo Utility Billing phone number?
Call Utility Billing at 806-378-3030 for water bill, account, payment and service questions.
QWhat is the Amarillo water bill pay-by-phone number?
The City lists pay-by-phone at 806-576-1932.
QWhere can I pay my Amarillo water bill in person?
Pay in person at Amarillo City Hall, 623 S Johnson Street, Suite 1200, Amarillo, TX 79101.
QWhere do I mail a City of Amarillo water bill payment?
Mail payment to City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.
QDoes Amarillo have a water bill night depository?
Yes. The City lists a night depository at the north entrance of City Hall, available 24 hours a day. The City says no cash please.
QWhat is the Amarillo water/sewer emergency number?
Call 806-378-6824 for the 24/7 Water and Sewer Emergency Line. Use it for water main breaks, sewer backups, brown water and other urgent water/sewer issues.
QWhat is the Amarillo after-hours water emergency number?
The Utility Billing page lists 806-378-3019 for an after-hours water emergency.
QHow do I start new water service in Amarillo?
Use the new customer application in the Amarillo Utility Billing Portal. You can also request service by emailing waterbill@amarillo.gov or calling 806-378-3030. Lease or deed documentation may be required.
QHow do I find my new Amarillo utility billing account number?
Use the new account-number lookup tool from the City of Amarillo Utility Billing page. The City says to use the new number going forward to pay utility bills.
QWho do I call for water or sewer taps in Amarillo?
Call 806-378-6948 to request a water or sewer tap through Water Utilities.
QWhy is my Amarillo water bill high?
Common causes include a private leak, irrigation, outdoor watering, running toilet, account-number confusion, payment posting delay or actual usage increase. Use the portal usage tools and call 806-378-3030 if you still need account review.
QWhere does Amarillo water come from?
The City says Amarillo’s water supply comes from city wells drawing from the Ogallala Aquifer and from Canadian River Municipal Water Authority sources including well water and Lake Meredith.
QIs Water-Department.org the official City of Amarillo website?
No. This is an independent guide. Official payments, account decisions, service requests and emergency reporting must be handled through the City of Amarillo and its official resources.
Official Sources for City of Amarillo Water Bill Customers
Use these official resources for final confirmation before paying, calling, starting service, transferring service, checking water-utility information or reporting water/sewer emergencies.
| Official source | Use it for | Open |
|---|---|---|
| PayAMA | Official payment options, online portal link, contact details, pay-by-phone, in-person, mail, night depository and drive-through notes. | Open PayAMA |
| Utility Billing | New account-number lookup, new billing-system details, emergency water turn-off and after-hours water emergency contact. | Open Utility Billing |
| Utility Billing Portal | View/pay bills, payment history, usage downloads, account profile and new customer application. | Open portal |
| Final / Transfer Service | Move-out, transfer service and final account routing. | Open final/transfer page |
| Water Utilities | Water source, emergency line, water/sewer taps, line locate, division contacts and water quality resources. | Open Water Utilities |
| Contact Us | Quick city contact list including Utility Billing phone number and department contacts. | Open Contact Us |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.