DeKalb County Water Department: Pay Bill, Customer Portal, Phone Number, New Service, Disputes and Emergency Help
DeKalb County water and sewer customers often need the correct payment portal, the right billing phone number, a new-service form, help with an estimated or high bill, or a fast emergency contact for water main breaks and sewer backups.
This guide keeps the official DeKalb County Watershed Management links, customer portal, Quick Pay, pay-by-phone number, mail address, billing dispute rules, emergency number, rates and service-contact information in one mobile-friendly page.
Pay online
Use the official DeKalb County Water Service customer portal to login, sign up or use Quick Pay.
Billing help
Call 404-378-4475 for water and sewer billing, account, meter reading and dispute questions.
Emergency
Call 770-270-6243 for water main breaks, sewer backups, no water service and water quality issues.
Dispute bill
If the bill looks wrong, file a dispute before the due date and keep paying the undisputed part.
Main Official DeKalb County Water Department Links
How to Pay Your DeKalb County Water Bill
DeKalb County lists online, phone, in-person and mail payment routes. For most customers, the customer portal or Quick Pay is the fastest and cleanest option.
| Payment method | Official detail | Best use |
|---|---|---|
| Online portal | Use the official customer portal to view and pay bills, view smart meter consumption, review transaction/payment history, analyze usage and add multiple accounts. | Open the official customer portal for full account tools. |
| Quick Pay | The portal includes Quick Pay for customers who want to pay without full account login. | Use when you only need a fast one-time payment. |
| Pay by phone | Services & Billing lists phone payment at 404-371-6294. | Use for 24/7 phone-based payment when online access is inconvenient. |
| In person | 4572 Memorial Drive, Suite 200, Decatur, GA 30032. | Use when you need customer service, account review or in-person payment help. |
| Mail to DeKalb County Finance, PO Box 71224, Charlotte, NC 28272-1224. | Use check or money order when timing is not urgent. Allow mail and posting time. |
DeKalb County Water Customer Portal: Login, Quick Pay, Sign Up and New Account Numbers
DeKalb County launched a newer customer water billing system. Customers may need the updated account number shown on the newer bill, and earlier portal users may need to re-register or re-check paperless billing settings.
View and pay bills
Registered users can view bills, pay online and review transaction and payment history.
Track smart meter use
The portal lists smart meter consumption data and water usage analysis tools.
Add multiple accounts
Useful for landlords, businesses, property managers or families handling more than one DeKalb water account.
New Water/Sewer Service, Billing and Meter Reading Inquiries
If you are moving into a property, starting water/sewer service, asking about a meter reading or trying to correct account details, use the official billing, new service and meter reading route.
| Need | Best official route | What to prepare |
|---|---|---|
| Apply for new service | Use the customer portal new service application or the official billing/new service inquiry page. | Service address, customer information, move-in date and any requested proof documents. |
| Meter reading question | Submit a billing, new service and meter reading inquiry or call 404-378-4475. | Account number, service address, current bill and reason for meter concern. |
| Estimated bill question | Call billing customer service at 404-378-4475. | Previous bills, current bill and usage history if available. |
| Move or account update | Use official customer service or portal tools. | Old address, new address, account number, date of change and forwarding details. |
Open official billing, new service and meter reading inquiry page
How to Dispute a DeKalb County Water Bill
If you believe your bill is inaccurate, DeKalb County provides a Water Billing Dispute Request form. The most important rule is timing: the county says to file before the bill due date to avoid late fees or disconnection.
| Dispute step | Official detail | Practical tip |
|---|---|---|
| Contact customer service first | Use 404-378-4475 for account and billing questions. | Write down date, time, representative name if available and what was said. |
| File online dispute | Use the online Water Billing Dispute Request form. | Attach or provide account number, service address and valid phone number. |
| Email or mail route | Email customerassurance@dekalbcountyga.gov or mail to Utility Customer Operations, Attention: Customer Service, 4572 Memorial Drive, Suite 200, Decatur, GA 30032. | Keep copies of every email, form and mail receipt. |
| Pay undisputed amount | County says customers are not responsible for paying the disputed amount while the bill is in dispute, but must pay the undisputed portion by the due date. | Do not ignore the whole bill if only part is disputed. |
| After decision | After resolution, customer must pay the resolved balance within 10 calendar days or contact Customer Service at 404-378-4475 to set up payment arrangements. | Calendar the deadline so the account does not become urgent again. |
What to Do If Your DeKalb County Water Bill Is High
A high water bill can happen because of real usage, a leak, irrigation, a running toilet, an estimated reading, account-number transition confusion or a billing issue. Start with your usage history, then contact billing before the due date if the bill looks wrong.
| Bill issue | Possible cause | First practical check |
|---|---|---|
| Bill suddenly increased | Leak, running toilet, irrigation, outdoor watering or real usage spike. | Check toilets, faucets, irrigation, outdoor spigots and portal usage data. |
| Estimated bill | Meter reading was not obtained, then later adjusted to actual consumption. | Compare the next bill and call 404-378-4475 if the adjustment looks wrong. |
| Portal or account number confusion | Newer billing system and new account number transition. | Use the most recent bill and request the newer account number if needed. |
| Suspected meter issue | Meter reading or consumption tracking concern. | Use the billing/meter inquiry route or call 404-378-4475. |
| Disputed amount | Bill may be inaccurate or disputed. | File the official dispute before due date and pay the undisputed portion. |
DeKalb County Water and Sewer Emergency Line
Routine billing questions should go to billing customer service. Urgent water and sewer problems should go to the 24-hour emergency line.
| Emergency issue | Official route | What to tell them |
|---|---|---|
| Water main break | Call 770-270-6243. | Nearest address, cross street, water flow direction, street/property impact and photos if safe. |
| Sewer backup | Call 770-270-6243. | Address, whether backup is inside/outside, if wastewater is surfacing and urgency. |
| No water service | Call 770-270-6243 for sudden no-water emergency; call 404-378-4475 if it may be account/billing related. | Address, when service stopped, whether neighbors are affected and any notice received. |
| Water quality issue | Call emergency line or use official water quality reporting route. | Taste, odor, color, location, time noticed and whether hot/cold water is affected. |
DeKalb County Water and Sewer Rates, Septic Notes and 2025 Rate Update
The Services & Billing page includes current water and sewer rate resources and an average household usage calculator. It also notes that no sewer charges are applied to customers who have septic tanks. In 2025, DeKalb County also announced an update to the water and sewer rate increase timeline and said the average bill example would increase from $69.50 to $76.40 once the planned 10% rate increase took effect.
Water usage tiers
Check the official rates page and your usage amount before assuming a bill is wrong.
Sewer charges
If your property uses a septic tank, review whether sewer charges apply to your account.
Rate timeline
Because rate timing may change, always verify rates from DeKalb County before publishing or disputing a charge.
DeKalb County Water Department Phone Numbers, Office Address, Mail Address and Email
Use these official DeKalb County contact details for payment, billing, service, new account, dispute, meter reading, water/sewer emergency and general county routing.
Watershed Management / billing
Billing questions: 404-378-4475
Pay by phone: 404-371-6294
General information: 404-371-2667
24-hour emergency: 770-270-6243
Emergency email: dekalbwaterops@dekalbcountyga.gov
Office and mail
Main office: 4572 Memorial Drive, Suite 200, Decatur, GA 30032
Engineering office: 180 Sams Street, Decatur, GA 30030
Office hours: Monday–Friday, 8:00 AM–5:00 PM
Mail payment: DeKalb County Finance, PO Box 71224, Charlotte, NC 28272-1224
General county: 1300 Commerce Drive, Decatur, GA 30030
Map shows DeKalb County Watershed Management main office at 4572 Memorial Drive, Suite 200, Decatur, GA 30032. For online payment, use the official customer portal.
Common DeKalb County Water Bill Mistakes That Cause Delays
Most DeKalb water account problems can be reduced by using the official portal, checking new account numbers, saving proof and filing disputes before the due date.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment websites | Payments may be delayed, misdirected or include unnecessary third-party fees. | Use myaccount.dekalbcountyga.gov or official DeKalb County pages. |
| Using old account details | DeKalb changed water billing account numbers under the newer system. | Use your most recent water bill or request the updated account number. |
| Ignoring an estimated bill | Actual readings can later adjust the account and change the next bill. | Compare usage and call 404-378-4475 if the adjustment looks wrong. |
| Filing dispute after due date | The county says disputes should be filed before the due date to avoid late fees or disconnection. | Contact billing and submit the dispute early. |
| Not paying undisputed amount | The county says the undisputed part remains due even while the disputed amount is reviewed. | Pay the non-disputed portion by the due date. |
| Emailing urgent water/sewer emergencies only | Emergency field response needs fast phone routing. | Call 770-270-6243 for water main breaks, sewer backups, no water and water quality issues. |
DeKalb County Water Department FAQs
These answers cover common searches about DeKalb County water bill pay, customer portal login, Quick Pay, new service, billing disputes, emergency water/sewer contacts, estimated bills, rates and phone numbers.
QHow do I pay my DeKalb County water bill online?
Use the official DeKalb County Water Service customer portal at myaccount.dekalbcountyga.gov. You can log in, sign up or use Quick Pay.
QWhat is the official DeKalb County water customer portal?
The official customer portal is myaccount.dekalbcountyga.gov. It lets customers view and pay bills online, view smart meter consumption data, review transaction/payment history, analyze usage and add multiple accounts.
QWhat is the DeKalb County water billing phone number?
For water and sewer billing questions, call 404-378-4475.
QWhat is the DeKalb County water bill pay-by-phone number?
The Services & Billing page lists pay-by-phone at 404-371-6294.
QIs there a fee for DeKalb County online or phone water bill payment?
DeKalb County’s new water billing system update says there are no customer fees for submitting payments online or by phone.
QWhere do I pay my DeKalb County water bill in person?
Services & Billing lists in-person payment at 4572 Memorial Drive, Suite 200, Decatur, GA 30032.
QWhere do I mail my DeKalb County water bill payment?
Mail payments to DeKalb County Finance, PO Box 71224, Charlotte, NC 28272-1224.
QWhat is the DeKalb County water emergency number?
DeKalb County Watershed Management lists the 24-hour emergency line as 770-270-6243.
QWhat problems should I report to the DeKalb water emergency line?
The Services & Billing page says to report water main breaks, sewer backups, no water service and water quality issues to the emergency line.
QWhat is the DeKalb County Watershed Management main office address?
The main office is listed at 4572 Memorial Drive, Suite 200, Decatur, GA 30032.
QWhat are DeKalb County Watershed Management office hours?
The Watershed Management page lists hours as Monday through Friday, 8:00 AM to 5:00 PM.
QHow do I apply for new DeKalb County water service?
The official customer portal includes an Application for New Service, and the county also provides a billing, new service and meter reading inquiries page.
QHow do I get my new DeKalb County water account number?
The county says customers can request the new account number by email at dekalbwaterservice@dekalbcountyga.gov or by calling 404-378-4475 and pressing 1 to reach the new account number phone lines.
QWhy does my DeKalb water bill show an estimated reading?
The county FAQ says when an accurate meter reading is obtained after an estimated period, the billing department makes necessary adjustments based on actual consumption on the next bill.
QWho do I call if I think my DeKalb water bill is wrong?
Call Water and Sewer Billing Customer Service at 404-378-4475. If the issue remains, use the official Water Billing Dispute Request form.
QCan I dispute a DeKalb County water bill?
Yes. DeKalb County provides an online Water Billing Dispute Request form. The county says customers should file the dispute before the bill due date to avoid late fees or disconnection.
QDo I have to pay the full bill while a DeKalb dispute is open?
The dispute page says customers are not responsible for paying the disputed amount while the bill is in dispute, but they must pay the portion that is not in dispute by the stated due date.
QWhat happens after DeKalb County resolves a bill dispute?
The county says that after resolution, the customer must pay the resolved balance within 10 calendar days or contact Customer Service at 404-378-4475 to set up payment arrangements.
QWhat happens after a DeKalb water disconnection notice?
The county FAQ says service will be disconnected if payment is not received within 10 days of the disconnection notice date, and some accounts may be eligible for an installment plan.
QWhat if my water pressure suddenly drops to nothing?
The county FAQ says a sudden drop to nothing or a small trickle is likely a broken water main and customers should contact the emergency service number at 770-270-6243.
QDoes DeKalb County charge sewer fees for septic tank customers?
The Services & Billing page says no sewer charges are applied to customers who have septic tanks.
QIs Water-Department.org the official DeKalb County website?
No. This is an independent guide. Official payments, account service, disputes, rates, new service and emergency reporting must be handled through DeKalb County and its official resources.
Official Sources for DeKalb County Water Department Customers
Use these official DeKalb County resources for final confirmation before paying, applying for service, filing a dispute, reviewing rates or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| Watershed Management | Department overview, Pay Your Bill link, emergency line, contacts, office address, service contacts and online services. | Open Watershed Management |
| Water Customer Portal | Login, sign up, Quick Pay, view/pay bills, smart meter data, transaction history and new service application. | Open customer portal |
| Services & Billing | Online, phone, in-person and mail payment details, rates, average usage calculator and emergency service details. | Open Services & Billing |
| Billing, New Service and Meter Reading Inquiries | New water/sewer service, meter reading questions, billing inquiries and account questions. | Open inquiry page |
| Water Billing Dispute Request | Disputing an inaccurate water bill, submitting account/service address/contact details and understanding payment rules while dispute is pending. | Open dispute form |
| Frequently Asked Questions | Estimated bills, billing problems, disconnection notice timeline, no-water questions and water-pressure emergency routing. | Open FAQ |
| New Billing System Update | New portal, new account numbers, paperless billing re-enrollment, online/phone fee update and support routing. | Open billing system update |
| Water/Sewer Rate Timeline Update | Latest public update on the 2025 water and sewer rate increase timeline and customer-support context. | Open rate update |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.