Water Department Los Angeles: LADWP Bill Pay, Phone Number, Start/Stop Service, Water Leaks and Assistance
Los Angeles water service is handled by the Los Angeles Department of Water and Power, usually called LADWP. This guide helps you find the official LADWP bill payment page, customer service phone number, start/stop service tools, water main break reporting, water waste reporting, payment help, rebates and practical steps for high-bill or leak questions.
Pay bill
Use LADWP Account or Pay My Bill from ladwp.com for official bill payment and account access.
Customer phone
Call 1-800-DIAL-DWP, which is 1-800-342-5397, for account and service support.
Report problem
Use Report a Problem or call 1-800-342-5397 for outage, water main break or urgent service issues.
Bill help
Use LADWP assistance programs such as EZ-SAVE, payment extensions and CA State Utility Bill Assistance where eligible.
Main Official Los Angeles Water Department / LADWP Links
How to Pay a Los Angeles LADWP Water Bill
LADWP bills usually cover water and power together, so many customers call it a “water bill” even when it is a combined utility account. Start from the official LADWP Account or Bill & Payment page before entering account or card details.
| Payment task | Official route | Practical action |
|---|---|---|
| Pay online | LADWP Account / Pay My Bill | Open official Pay My Bill from ladwp.com. |
| Mail payment | LADWP, PO Box 30808, Los Angeles, CA 90030-0808 | Write your account number on the check and include payment stub if possible. |
| Payment extension | Login, call 1-800-DIAL-DWP, or visit a Customer Service Center | Request help before the account becomes urgent. |
| Level Pay | LADWP Bill & Payment | Use Level Pay if you want monthly budgeting and past-due payoff support where eligible. |
Start, Stop or Manage LADWP Water and Power Service
Use the LADWP Account page when you need to start or stop water and/or power service for a home or business. Payment alone does not always update the responsible customer on the account.
Start or add service
Use LADWP’s Start or Add Service route when moving into a new address or adding service responsibility.
Stop service
Use Stop Service when moving out, selling, ending a lease or closing an account responsibility.
Manage account
Log in to view bills, make payments, review payment options and manage account settings.
Report a Water Main Break, Water Outage, Water Waste or Water Service Problem in Los Angeles
For LADWP water service problems, use Report a Problem or call 1-800-DIAL-DWP. For water waste, LADWP says customers can report online, by phone or through MYLA311 with exact address, date, time and description.
| Problem | Official route | Details to prepare |
|---|---|---|
| Water main break | Call 1-800-342-5397 or use Report a Problem. | Nearest address, cross street, water flow, photos if safe and traffic/property impact. |
| Water outage | Report a Problem / LADWP Customer Contact Center. | Service address, whether neighbors are affected and when outage started. |
| Water waste | Report Water Waste, 1-800-DIAL-DWP or MYLA311. | Exact address, date, time and short description of water waste. |
| Private water leak | Use LADWP leak detection guidance and contact support if urgent shutoff help is needed. | Meter activity, repair need, account number and property-side location. |
LADWP Payment Help, EZ-SAVE, Payment Extension and Utility Assistance
If you are struggling with a water and power bill, check LADWP’s official assistance pages before the account becomes urgent. Programs may vary by eligibility, income, household status and current funding.
| Help option | Official detail | Best next step |
|---|---|---|
| EZ-SAVE | LADWP says EZ-SAVE helps income-qualified customers save on LADWP bills. | Open EZ-SAVE and check eligibility. |
| Lifeline-related help | LADWP notes customers 62 or older or with a disability should check Lifeline options. | Review assistance pages or call 1-800-DIAL-DWP for routing. |
| Payment extension | Customers can log in, call or visit a Customer Service Center to request an extension. | Request before the due date when possible. |
| CA State Utility Bill Assistance | LADWP lists state funds for qualifying residential customers with unpaid utility bills. | Open LADWP Assistance Programs and check current application routing. |
LADWP Water Conservation, Rebates and Water Waste Reporting
For long-term bill reduction, do not only focus on payment. LADWP also lists water conservation, water waste reporting and rebate resources that can reduce usage and help customers avoid future high bills.
Report water waste
Report waste with exact address, date, time and description through LADWP or MYLA311.
Detect leaks
Use LADWP leak detection guidance to check continuous usage, toilets, irrigation and hidden customer-side leaks.
Programs and rebates
Use LADWP residential programs and rebates to check available water/energy-saving offers.
What to Do If Your LADWP Water Bill Looks Too High
A high LADWP bill may include both water and power charges, so first separate the line items. Then compare water usage, power usage, service dates, rate changes and any past-due amount.
| High-bill clue | Possible reason | What to check first |
|---|---|---|
| Water usage increased | Irrigation, pool filling, toilet leak, private pipe leak or extra household use. | Check meter, toilets, irrigation schedule and Red flags in usage history. |
| Power charges increased | Air conditioning, seasonal usage, appliances or rate tier changes. | Separate electric charges from water charges before calling. |
| Bill includes past due amount | Prior balance, payment posting delay or missed payment. | Review payment history and confirmation numbers. |
| Leak was repaired | Private leak caused abnormal usage. | Keep repair invoice/photos and call LADWP for account-specific guidance. |
Los Angeles Water Department Phone Number, Service Centers, Mail Address and LADWP Headquarters
Use these contacts for LADWP water bill payment, account help, service center appointment, water problem reporting and mailing payment.
| Need | Official contact | Use this for |
|---|---|---|
| LADWP customer contact | 1-800-342-5397 | Billing, account support, water/power problem reporting and customer service routing. |
| Report outage/problem | 1-800-DIAL-DWP | Water main break, water outage, power outage or urgent problem reporting. |
| Service center appointment | 1-888-999-0477 | Booking appointment to visit a Customer Service Center. Account questions still go to 1-800-342-5397. |
| Payment mail | LADWP, PO Box 30808, Los Angeles, CA 90030-0808 | Mailed bill payment; include account number and payment stub if possible. |
| LADWP headquarters | 111 N Hope Street, Los Angeles, CA 90012 | Department reference and headquarters location. |
Map shows LADWP headquarters at 111 N Hope Street, Los Angeles, CA 90012. For account-specific support, call 1-800-DIAL-DWP instead of visiting without checking appointment requirements.
Common Los Angeles Water Department / LADWP Mistakes That Delay Help
Most LADWP problems are solved faster when you use official links, call the right number and prepare account or location details before contacting customer service.
| Mistake | Why it causes trouble | Better action |
|---|---|---|
| Using unofficial payment websites | Third-party pages may delay payment or show outdated information. | Start from ladwp.com Account or Pay My Bill. |
| Mailing payment without account number | Payment may be harder to apply quickly. | Write account number on the check and include payment stub when possible. |
| Visiting a center for account questions without appointment | Customer centers may require appointment planning. | Call appointment line for visits and use 1-800-342-5397 for account questions. |
| Emailing urgent leaks | Urgent water problems need fast reporting. | Call 1-800-DIAL-DWP for water main break, outage or urgent leak reporting. |
| Ignoring water waste or private leaks | Water waste and leaks can increase costs and worsen damage. | Report water waste and use LADWP leak-detection guidance quickly. |
Water Department Los Angeles / LADWP FAQs
These answers cover common searches about LADWP water bill payment, phone number, start/stop service, water main break reporting, water waste, rebates and assistance.
QWhat is the Los Angeles Water Department?
In Los Angeles, water service is handled by the Los Angeles Department of Water and Power, commonly called LADWP. LADWP provides water and power utility services for City of Los Angeles customers.
QWhat is the LADWP phone number?
Call 1-800-DIAL-DWP, which is 1-800-342-5397, for LADWP customer contact and problem reporting.
QHow do I pay my LADWP water bill online?
Use the official LADWP Account or Pay My Bill page at ladwp.com. Avoid unofficial bill-pay websites and start from LADWP’s own website before entering account information.
QWhere do I mail my LADWP bill payment?
LADWP lists the payment mailing address as LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Write your account number on your check and include the payment stub if possible.
QHow do I start or stop LADWP service?
Use the LADWP Account page and select Start or Add Service or Stop Service for water and/or power service.
QHow do I report a water main break in Los Angeles?
Call 1-800-DIAL-DWP, which is 1-800-342-5397, or use LADWP Report a Problem. For urgent water main breaks, calling is usually the safest route.
QHow do I report water waste in Los Angeles?
Report water waste through LADWP’s water waste reporting page, by calling 1-800-DIAL-DWP, or using MYLA311 Online Services. Provide exact address, date, time and short description.
QCan LADWP help if I cannot pay my bill?
Yes. LADWP lists assistance options including EZ-SAVE, payment extensions, Level Pay, CA State Utility Bill Assistance and other agency programs. Eligibility and funding can vary.
QWhat is LADWP EZ-SAVE?
EZ-SAVE is an LADWP program that helps income-qualified customers save on LADWP bills. LADWP notes customers 62 or older or with a disability should also review Lifeline options.
QCan I request a LADWP payment extension?
Yes. LADWP says residential customers can log in, call 1-800-DIAL-DWP, or visit any LADWP Customer Service Center to request a payment extension.
QDoes LADWP offer rebates?
Yes. LADWP lists residential programs and rebates, including Consumer Rebate Program resources for efficient energy and water use.
QWhat is LADWP Level Pay?
LADWP describes Level Pay as a monthly bill payment option that helps customers budget for their LADWP bill and pay off past-due amounts.
QHow do I book a LADWP Customer Service Center appointment?
LADWP says appointments to visit a Customer Service Center can be made by calling 1-888-999-0477. Account-specific questions should be directed to 1-800-342-5397.
QWhy is my LADWP bill high?
LADWP bills may include both water and power, so first separate water usage from electric usage. Then check seasonal usage, irrigation, running toilets, pool filling, air conditioning, prior balance and payment history.
QIs Water-Department.org the official LADWP website?
No. This is an independent guide. Official payments, account support, service requests, assistance and outage/problem reporting must be handled through LADWP and official City of Los Angeles resources.
Official Sources for Los Angeles Water Department / LADWP Customers
Use these official resources for final confirmation before paying, calling, starting service, reporting a problem, asking for assistance or applying for rebates.
| Official source | Use it for | Open |
|---|---|---|
| LADWP Home | Main LADWP entry point for water, power, account and customer resources. | Open LADWP |
| LADWP Account | Account login, Pay My Bill, start/stop service and customer support routing. | Open Account |
| Bill & Payment | Payment mailing address, payment options, Level Pay and account billing help. | Open Bill & Payment |
| Pay My Bill | Online LADWP bill payment and login/payment routing. | Open Pay My Bill |
| Report a Problem | Water/power outage reporting, water main break reporting and urgent problem routing. | Open Report a Problem |
| Customer Service Centers | Office appointment information, service center hours and account-contact routing. | Open Service Centers |
| Report Water Waste | Reporting water waste with exact address, date, time and description. | Open Water Waste |
| Detect a Water Leak | Checking for leaks and understanding water usage issues. | Open Leak Guide |
| Assistance Programs | EZ-SAVE, state assistance, agency programs and bill help resources. | Open Assistance |
| Programs and Rebates | Residential conservation, efficiency and rebate programs. | Open Rebates |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.