Phone Number for City of Houston Water Department: Billing, 311, Water Quality, Leaks and Account Help
Many Houston customers search for “City of Houston Water Department phone number,” but the right number depends on the problem. Water bill and account questions usually go to Houston Public Works Utility Billing at 713-371-1400, while water leaks, water-quality routing and city service requests usually go through Houston 311 at 311 or 713-837-0311.
Water bill/account
Call 713-371-1400 for City of Houston water bill, account, payment, prior bill or online portal questions.
Leaks and service
Call 311 or 713-837-0311 for water leaks, sewer issues and non-emergency city service requests.
Water quality
Email waterquality@houstontx.gov or call 311 / 713-837-0311 and ask for the Water Quality team.
Account privacy
For power of attorney or account confidentiality questions, the Houston Water Bill portal directs customers to 713-371-1400.
Main Official Houston Water Phone and Support Links
Which City of Houston Water Phone Number Should You Call?
Use this table before calling. It helps avoid the common mistake of calling 311 for a billing issue or calling Utility Billing for a public leak/service request.
| Your issue | Correct phone number | Best official route |
|---|---|---|
| Water bill, balance, account, prior bill, payment question | 713-371-1400 | Houston Public Works Utility Billing |
| Online account, water bill portal, account transactions | 713-371-1400 | Houston Water Bill Portal / Utility Billing |
| Water leak, sewer issue, public service request | 311 or 713-837-0311 | Houston 311 |
| Water quality question | 311 or 713-837-0311 | Ask 311 for the Water Quality team or email waterquality@houstontx.gov. |
| High bill / leak adjustment request | 713-371-1400 | Universal Adjustment Request Form + Utility Billing support. |
| Power of attorney or account confidentiality | 713-371-1400 | Houston Water Bill Portal account guidance. |
Call 713-371-1400 for Houston Water Bill and Account Support
Houston Public Works Utility Billing lists 713-371-1400 and says support is available Monday through Friday from 8:00 AM to 7:00 PM. This is the main number for water bill and account questions.
Use 713-371-1400 for
- Water bill balance questions
- Payment posting issues
- Prior bill copies and account transactions
- Online portal questions
- High-bill account review
- Power of attorney or confidentiality questions
Before calling, keep ready
- Water account number
- Service address
- Bill date and amount
- Payment confirmation number
- Leak repair documents, if applicable
- Photo ID for in-person account support, if needed
Call Houston 311 for Water Leaks, Sewer Issues and City Service Requests
Houston 311 is the correct route for many water-related issues that are not account/bill questions. Live assistance is available 24/7 by dialing 311 or 713-837-0311.
| 311 issue type | What to report | What to prepare |
|---|---|---|
| Water leak | Leak in street, public area, meter box area or suspected public infrastructure issue. | Nearest address, cross street, photos, water flow direction and urgency. |
| Sewer issue | Sewer overflow, odor, backup or public sewer concern. | Service address, visible overflow, location and whether property is affected. |
| Water quality routing | Taste, odor, color, pressure or unusual water condition. | Address, time noticed, affected fixture and whether neighbors are affected. |
| Trackable service request | Non-emergency city service issue requiring follow-up. | Create or save a service request number for tracking. |
Houston Water Quality Phone Number and Email
For water quality questions or questions about the annual water quality report, Houston Public Works says customers can email waterquality@houstontx.gov or call 311 / 713-837-0311 and ask to speak with a member of the Water Quality team.
Use for water quality questions
Phone: 311 or 713-837-0311
Email: waterquality@houstontx.gov
Official page: Drinking Water Quality Report
Details to include
- Service address
- Water color, taste or odor description
- Time and date noticed
- Whether hot/cold water is affected
- Whether neighbors have the same issue
Houston Water Bill Payment Portal and Account Tools
If your goal is not just to call but to pay or review your bill, use the official Houston Water Bill portal. Houston Public Works says the account area lets customers pay water bills, view transactions, print prior bills and manage water usage.
Pay water bill
Use the official Houston Water Bill portal or Houston Public Works Utility Billing page.
View account history
Use registered account access to view account transactions and print prior bills.
High bill form
Use the Universal Adjustment Request Form for high-bill, private-leak or exceptional-circumstance review.
Who to Call for a High Houston Water Bill
For a high bill, you may need both billing support and a leak/service request. Use 713-371-1400 for account review and the Universal Adjustment Request Form. Use 311 if the issue appears to be a public leak or outside city service problem.
| High-bill situation | Who to call or use | First action |
|---|---|---|
| Bill is high but no visible public leak | 713-371-1400 + account portal | Review usage history, check toilets/irrigation, and call Utility Billing. |
| Private leak was repaired | Universal Adjustment Request | Submit after repair with repair date and documentation. |
| Water running in street or public area | 311 or 713-837-0311 | Report exact leak location and request a service case number. |
| Water taste/color/odor concern | 311 / 713-837-0311 or waterquality@houstontx.gov | Ask for Water Quality team routing and describe the issue clearly. |
Houston Public Works Address, 311 Address and Map
Most water-bill questions can be handled by phone or online, but these official locations help users understand which city department is involved.
Houston Public Works
Utility Billing phone: 713-371-1400
Mailing address shown by Utility Billing: P.O. Box 4863, Houston, TX 77210-4863
Public Works office: 611 Walker Street, Houston, TX 77002
Houston 311
Phone: 311 or 713-837-0311
Email: 311@houstontx.gov
Address: 2805 McKinney Street, Houston, TX 77003
Map shows Houston Public Works at 611 Walker Street, Houston, TX 77002. For water bill account support, call 713-371-1400. For city service requests, call 311 or 713-837-0311.
Common Mistakes When Calling the City of Houston Water Department
Calling the wrong number can delay help. Use the right route and prepare account or location details before contacting the city.
| Mistake | Why it delays help | Better action |
|---|---|---|
| Calling 311 for a bill balance | 311 handles city service requests, not detailed water account billing. | Call Utility Billing at 713-371-1400. |
| Calling billing for a street leak only | Public leaks need service-request routing. | Call 311 or 713-837-0311 and get a service request number. |
| Not having account number ready | Billing staff need account details to locate the correct record. | Keep account number, service address and bill date ready. |
| Reporting a leak without exact location | Field crews need a clear location to find the issue. | Provide nearest address, cross street, photos and flow direction. |
| Using unofficial numbers from random websites | Unofficial pages can show stale, wrong or third-party numbers. | Use Houston Public Works, Houston 311 and houstontx.gov resources. |
Phone Number for City of Houston Water Department FAQs
These answers cover common searches about Houston water bill phone number, Houston 311, water leaks, water quality, online payment, high bills and official city routing.
QWhat is the phone number for City of Houston Water Department?
For water bill and account support, Houston Public Works Utility Billing lists 713-371-1400. For city service requests, water leaks or water-quality routing, call 311 or 713-837-0311.
QWhat is the Houston water bill phone number?
The official Houston Public Works Utility Billing phone number is 713-371-1400. Posted support hours are Monday through Friday from 8:00 AM to 7:00 PM.
QWhat is Houston 311 phone number?
Dial 311 inside Houston or call 713-837-0311. Houston 311 provides live assistance 24/7 for non-emergency city service requests.
QShould I call 713-371-1400 or 311?
Call 713-371-1400 for water bill/account questions. Call 311 or 713-837-0311 for water leaks, sewer issues, water-quality routing or city service requests.
QWho do I call for a Houston water leak?
Call Houston 311 by dialing 311 or 713-837-0311. Provide nearest address, cross street, visible water flow and photos if safe.
QWho do I contact for Houston water quality questions?
Email waterquality@houstontx.gov or call 311 / 713-837-0311 and ask to speak with the Water Quality team.
QWhat is the Houston water bill mailing address?
Houston Public Works Utility Billing lists P.O. Box 4863, Houston, TX 77210-4863. Always follow the latest address shown on your official bill or Utility Billing page.
QWhere can I pay my Houston water bill online?
Use the official Houston Water Bill portal or Houston Public Works Utility Billing page. The portal lets customers pay bills, view account transactions and print prior bills.
QWho do I call for a high Houston water bill?
Call Utility Billing at 713-371-1400 for account review. If the high bill is connected to a leak, use the Universal Adjustment Request Form after repair and keep repair documentation.
QCan I report a Houston water issue online?
Yes. Use the Houston 311 Service Request portal to submit and track eligible city service requests online.
QWhat number should I call for Houston power of attorney or account confidentiality questions?
The Houston Water Bill portal says to call 713-371-1400 for power of attorney and confidentiality questions.
QIs Water-Department.org the official City of Houston website?
No. This is an independent guide. Official payments, account support, 311 service requests and water-quality assistance must be handled through City of Houston and Houston Public Works resources.
Official Sources for Houston Water Phone Numbers
Use these official Houston resources for final confirmation before calling, paying, reporting a water issue, asking about water quality or submitting a high-bill request.
| Official source | Use it for | Open |
|---|---|---|
| Houston Public Works Utility Billing | 713-371-1400, water bill account support, payment portal and account tools. | Open Utility Billing |
| Houston Water Bill Portal | Online water bill payment, account transactions, prior bills and account-specific information. | Open water bill portal |
| City Water Bills Redirect | City of Houston redirect to official water bill portal and account tools. | Open city redirect |
| Houston 311 | 311 / 713-837-0311, city service requests, 24/7 live help and water issue routing. | Open Houston 311 |
| Houston 311 Service Request Portal | Submitting and tracking eligible online service requests. | Open service request portal |
| Drinking Water Quality Report | Water quality questions, CCR reports, waterquality@houstontx.gov and Water Quality team routing. | Open water quality report |
| Houston Water | Houston drinking water, wastewater and water utility information. | Open Houston Water |
| Universal Adjustment Request | High bill, private leak and exceptional circumstance adjustment requests. | Open adjustment form |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.