LADWP stands for Los Angeles Department of Water and Power, the city utility that provides water and electric service to customers in Los Angeles.

Does LADWP offer bill assistance?

Yes. LADWP assistance resources include LADWP Cares, EZ-SAVE, Level Pay, payment arrangements, state utility bill assistance and related residential assistance programs.

Where can I find LADWP water quality reports?

Use LADWP’s LA Drinking Water Quality Report page. LADWP lists the Water Quality Hotline as 213-367-3182 for questions about the report.

Is this water bill tool official?

No. This tool gives educational guidance only. Users should verify payment portals, phone numbers, account balances, assistance rules, reconnection steps, and service requests with the official water department or utility.

Can this tool help me choose how to pay my water bill?

Yes. The payment route helper explains common online, phone, autopay, mail, cash, and bank bill pay steps, plus what to prepare before paying.

Can this tool help with a high water bill?

Yes. The high bill checker compares normal and current bill or usage amounts and suggests possible next steps such as checking for leaks, meter reads, irrigation changes, longer billing cycles, and leak adjustment options.

Can this tool help if my water bill is past due?

Yes. The past due helper suggests urgent next steps for shutoff notices, disconnection, partial payment, payment plans, assistance programs, and reconnection questions.

Does this tool collect my water account information?

No. The tool runs in the visitor's browser and does not require account number, service address, name, email, payment card, or login details.

Los Angeles Department of Water & Power LADWP – Pay Bill, Phone Number, Outage, Assistance & Water Quality

Q: What is the LADWP customer service phone number?

LADWP lists 1-800-DIAL-DWP, which is 1-800-342-5397, for customer contact, outage and emergency help.

Q: How do I pay my LADWP bill?

Use the official LADWP Bill & Payment page or account page to view and pay your water and power bill. You can also mail payment to LADWP, PO Box 30808, Los Angeles, CA 90030-0808.

Q: How do I report an LADWP outage?

Use the LADWP Outages page or call 1-800-DIAL-DWP, 1-800-342-5397. LADWP says this number is available 24/7 for emergency and outage calls.

Q: What is LADWP Level Pay?

Level Pay is an LADWP payment option designed to help customers budget by smoothing seasonal bill highs and lows into set monthly payments.

Q: Is Water-Department.org the official LADWP website?

No. Water-Department.org is an independent guide. Official payments, account changes, assistance, outages and service requests must be handled through LADWP and official Los Angeles resources.

Updated 2026 • Official LADWP links reviewed

Los Angeles Department of Water & Power LADWP: Pay Bill, Phone Number, Outage Help, Assistance and Water Quality

LADWP customers often need one trusted place to find the bill payment page, customer service number, mailing address, outage number, assistance programs, start/stop service, water conservation rules and drinking water quality reports. This guide organizes the official LADWP resources so you can handle the right task faster and avoid unofficial payment or support pages.

💳 Pay / Manage LADWP Account ⚡ Report / View Outages 🤝 LADWP Assistance

1-800-342-53971-800-DIAL-DWP customer support

24/7Emergency and outage calls

PO Box 30808Payment mail route

213-367-3182Water Quality Hotline

💳

Pay bill

Use LADWP Account or Bill & Payment pages to view, pay and understand your water and power bill.

☎️

Call LADWP

Call 1-800-DIAL-DWP, which is 1-800-342-5397, for customer service and outage/emergency help.

🤝

Bill help

LADWP Cares brings together EZ-SAVE, Level Pay, payment arrangements and state assistance resources.

🧪

Water quality

Use LADWP’s annual Drinking Water Quality Report and Water Quality Hotline for report questions.

Main Official LADWP Links

✓

Editorial trust note: This guide uses official LADWP pages for bill payment, customer service, outages, assistance programs, service centers, water conservation and drinking water quality reports.

ℹ️

Independent guide: Water-Department.org is not LADWP. Official payments, service changes, outages, assistance decisions and account updates must be completed through LADWP and official Los Angeles resources.

Bill payment

How to Pay an LADWP Bill Online, by Mail or Through Official Support

The safest route is to start from ladwp.com and open the Account or Bill & Payment section. LADWP account tools help customers view, pay and understand their water and power bill.

Payment need	Official LADWP route	Practical action
Pay online	LADWP Account / Bill & Payment	Open official account page and log in or use the payment route shown by LADWP.
Mail payment	LADWP, PO Box 30808, Los Angeles, CA 90030-0808	Write your account number on the check and include the payment stub if possible.
In-person help	LADWP Customer Service Centers	Use the service center page to find nearby locations and current service details.
Past-due bill	Bill Payment Options / LADWP Cares	Call 1-800-DIAL-DWP or review payment arrangement and assistance programs.
Budgeting help	Level Pay	Review Level Pay if seasonal bill swings make budgeting difficult.

💡

Payment safety tip: Start from ladwp.com before entering payment information. Avoid search-ad payment links, unofficial “support” phone numbers or third-party pages that are not clearly connected to LADWP.

Start or stop service

Start, Stop or Transfer LADWP Water and Power Service

If you are moving into Los Angeles, moving out, changing account responsibility or closing service, use official LADWP start/stop service resources instead of only paying the bill.

Start service

Use LADWP’s official start service page for water and/or power service setup for your home or business.

Open LADWP Start Service

Stop service

Use LADWP’s official stop service page when moving out or ending responsibility for an account.

Open LADWP Stop Service

📌

Move tip: Do not wait until move-out day. Submit start/stop service requests early and save confirmation so final billing or service start questions are easier to resolve.

Assistance and discounts

LADWP Cares, EZ-SAVE, Level Pay, Payment Arrangements and Utility Bill Assistance

If you are struggling with an LADWP bill, do not wait until the account becomes urgent. LADWP Cares brings together programs for bill discounts, set monthly payments, payment arrangements and state utility assistance.

Program	What it helps with	Best next step
LADWP Cares	Assistance hub for bill discounts, Level Pay, payment arrangements and state utility assistance.	Open LADWP Cares.
EZ-SAVE	Discount program for qualifying customers who need help lowering their water, power and related utility costs.	Open EZ-SAVE Program.
Level Pay	Set monthly payment approach that helps smooth seasonal bill highs and lows.	Open Level Pay.
Payment arrangements	Customers with past-due amounts may be able to set up payment arrangements.	Call 1-800-DIAL-DWP or visit a Customer Service Center.
State utility bill assistance	LADWP assistance pages link qualifying residential customers to state utility bill assistance options.	Review LADWP assistance pages and eligibility details.

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Assistance call script: “I am an LADWP customer and need help with my bill. Can you review whether EZ-SAVE, Level Pay, payment arrangements, LADWP Cares or state utility assistance may apply to my account?”

Outage and emergency

How to Report LADWP Outages, Water Problems, Utility Theft, Tampering or Water Waste

LADWP lists 1-800-DIAL-DWP for outage and emergency calls. Use this number when the issue is urgent, service-related or needs immediate utility routing.

Issue	Official route	What to provide
Power outage	LADWP Outages page or 1-800-DIAL-DWP	Service address, outage details, safety hazards and contact number.
Water outage	LADWP Outages / Report a Problem	Exact address, water pressure issue, outage time and affected area.
Water leak or active water problem	Report a Problem / phone support	Nearest address, cross street, visible water flow and urgency.
Water waste	Report Water Waste or MYLA311	Exact address, date, time and brief description of water waste.
Scam, fraud, theft or tampering	LADWP Report a Problem	Location, incident details, photos if safe and account information if relevant.

🚨

Emergency tip: For safety hazards, active outages, water leaks or urgent utility problems, call LADWP instead of using email. LADWP lists 1-800-DIAL-DWP for 24/7 emergency and outage calls.

Open official LADWP Outages page

Open official Report a Problem page

Water quality and conservation

LADWP Water Quality Reports, Water Conservation Rules, Rebates and Water Waste Reporting

LADWP provides official water quality reports and conservation resources. These are useful if you need drinking water report information, watering-day guidance, water waste reporting or conservation rebate programs.

Drinking Water Quality Report

LADWP’s annual Drinking Water Quality Report is prepared under state drinking water reporting rules. For report questions, LADWP lists the Water Quality Hotline at 213-367-3182.

Watering days

LADWP’s water conservation FAQ says Los Angeles limits outdoor sprinkler watering to three days per week, based on street address number.

Programs and rebates

LADWP offers residential programs and rebates, including water conservation and energy efficiency resources.

Water resource	Use it for	Open
Drinking Water Quality Report	Annual drinking water quality results and archived reports.	Open water quality report
Water Conservation FAQs	Watering days, conservation ordinance questions and sprinkler rules.	Open conservation FAQs
Programs and Rebates	Water conservation and efficiency rebate options.	Open programs and rebates
Report Water Waste	Reporting water waste by LADWP route or MYLA311.	Open water waste reporting

💧

Water-saving tip: If your bill rises during warm months, review watering days, sprinkler runtime, leaks, irrigation controllers and water conservation rebates before assuming the meter is wrong.

Contact and map

LADWP Phone Number, Mailing Address, Water Quality Hotline and Main Office Map

Use these official LADWP contact details for account support, payment questions, outages, emergencies, water quality report questions and in-person service center help.

LADWP customer support

Phone: 1-800-DIAL-DWP / 1-800-342-5397

TDD: 1-800-432-7397

Emergency/outage calls: LADWP lists 24/7 availability for emergency and outage calls.

Mail and water quality

Payment mailing address:
LADWP
PO Box 30808
Los Angeles, CA 90030-0808

Water Quality Hotline: 213-367-3182

Main office: 111 North Hope Street, Los Angeles, CA 90012

Map shows LADWP’s main office at 111 North Hope Street, Los Angeles, CA 90012. For payments, account changes, outages and assistance, use the official LADWP website and contact routes.

Avoid mistakes

Common LADWP Mistakes That Cause Payment Delays or Account Stress

Many LADWP problems become harder because customers use unofficial links, wait too long on past-due bills, mail payments without account numbers or contact the wrong route for emergencies.

Mistake	Why it creates trouble	Better action
Using unofficial bill-pay links	Payments may be delayed, misdirected or connected to fake support numbers.	Start from ladwp.com and use official account or payment pages.
Mailing payment without account number	Payment matching can be delayed.	Write your account number on the check and include the payment stub when possible.
Waiting on past-due bills	Assistance or payment arrangements may take time.	Call 1-800-DIAL-DWP and review LADWP Cares early.
Using email for emergencies	Active outages or water problems need faster routing.	Call LADWP for emergency/outage issues.
Ignoring water waste or leaks	Leaks and irrigation waste can increase bills and waste water.	Report water waste or leaks through LADWP or MYLA311.

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Best habit: Save ladwp.com/account, 1-800-342-5397, 213-367-3182, your LADWP account number and the LADWP assistance page in one phone note.

Most searched FAQs

Los Angeles Department of Water & Power LADWP FAQs

These answers cover common searches about LADWP bill payment, customer service, mail address, outages, assistance, EZ-SAVE, Level Pay, water quality and conservation.

QWhat is LADWP?

LADWP stands for Los Angeles Department of Water and Power. It is the Los Angeles city utility for water and electric services.

QWhat is the LADWP customer service phone number?

Call 1-800-DIAL-DWP, which is 1-800-342-5397. LADWP also lists TDD support at 1-800-432-7397.

QHow do I pay my LADWP bill online?

Start from ladwp.com and open the Account or Bill & Payment section. Use the official account tools to view and pay your water and power bill.

QWhere do I mail an LADWP payment?

LADWP lists the payment mailing address as LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Write your account number on the check and include the payment stub if possible.

QHow do I report an LADWP outage?

Use the LADWP Outages page or call 1-800-DIAL-DWP at 1-800-342-5397. LADWP lists this number as available 24/7 for emergency and outage calls.

QDoes LADWP offer payment arrangements?

Yes. LADWP says customers can call 1-800-DIAL-DWP or visit an LADWP Customer Service Center to set up payment arrangements.

QWhat is LADWP Cares?

LADWP Cares is an official assistance hub that connects customers to bill discounts, Level Pay, payment arrangements, state utility assistance and related help programs.

QWhat is LADWP EZ-SAVE?

EZ-SAVE is an LADWP assistance program for qualifying customers who need help lowering their water, power and related utility costs.

QWhat is LADWP Level Pay?

Level Pay is an LADWP option that smooths seasonal highs and lows into set monthly payments so customers can budget more predictably.

QWhere are LADWP Customer Service Centers?

Use the official LADWP Customer Service Centers page to find nearby service centers, hours and available services. LADWP notes that mail payments or correspondence should not be mailed to those service center addresses.

QWhere can I find LADWP drinking water quality reports?

Use LADWP’s LA Drinking Water Quality Report page. For questions about the report, LADWP lists the Water Quality Hotline at 213-367-3182.

QWhat are LADWP watering days?

LADWP’s water conservation FAQ says Los Angeles limits outdoor sprinkler watering to three days per week. Odd street addresses water Monday, Wednesday and Friday; even addresses water Sunday, Tuesday and Thursday.

QHow do I report LADWP water waste?

Use LADWP’s Report Water Waste page, call 1-800-DIAL-DWP or use MYLA311. Be ready with the exact address, date, time and a short description of the water waste.

QHow do I start or stop LADWP service?

Use LADWP’s official Start Service or Stop Service pages from ladwp.com/account, depending on whether you are moving in, moving out or changing responsibility for service.

QIs Water-Department.org the official LADWP website?

No. This is an independent guide. Official payments, account changes, outages, assistance, water quality questions and service requests must be handled through LADWP and official Los Angeles resources.

Official source table

Official Sources for LADWP Customers

Use these official LADWP resources for final confirmation before paying, reporting an outage, applying for help, starting or stopping service, checking water quality or reporting water waste.

Official source	Use it for	Open
LADWP Official Website	Main official utility site for account, billing, outages, programs and customer support.	Open LADWP
LADWP Account	Viewing and paying bills, starting/stopping service and managing account tasks.	Open account page
Bill & Payment	Payment options, payment mailing address, payment questions and billing FAQs.	Open bill payment
Customer Service	Account help, bill understanding, start/stop service and customer support resources.	Open customer service
Customer Service Centers	Finding nearby LADWP service centers and in-person customer help.	Open service centers
Outages	Water outages, power outages, outage maps and emergency/outage contact details.	Open outages
Report a Problem	Reporting outages, scams, fraud, utility theft, tampering, water problems and related issues.	Open report page
LADWP Cares	Bill discounts, payment arrangements, Level Pay, state utility assistance and help for past-due customers.	Open LADWP Cares
EZ-SAVE Program	Income-qualified bill discount support.	Open EZ-SAVE
Level Pay	Set monthly payment budgeting and smoothing seasonal bill changes.	Open Level Pay
Drinking Water Quality Report	Annual water quality reports and Water Quality Hotline information.	Open water quality
Report Water Waste	Reporting water waste by LADWP phone route, online route or MYLA311.	Open water waste report

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Final takeaway: For most LADWP customers, use ladwp.com/account to pay or manage service, call 1-800-342-5397 for customer service and outages, use LADWP Cares if payment is difficult, mail checks to PO Box 30808 with your account number, and use the Drinking Water Quality Report page for water quality information.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper

8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.

All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.

No loginNo account number, email, service address or payment data is required.

Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Main goal

Current bill amount

Usual bill amount

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

Payment method

Do you have your bill/account number?

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Usual monthly bill

Current bill

Usual monthly usageUse gallons, CCF, HCF or units shown on your bill.

Current usage

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Check toilets: Add food coloring to the tank. If color appears in the bowl without flushing, the toilet may be leaking.

Check meter movement: Turn off all water. If the meter still moves, there may be a leak.

Check irrigation: Look for wet spots, broken sprinkler heads, timer mistakes, or recent watering changes.

Save proof: Keep plumber invoice, repair receipt, photos, meter read, and date repaired.

Ask about adjustment: Check if the utility offers leak adjustment, high bill review, or payment plan.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Service request

Move date urgency

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Past due amount

Can you pay today?

Service status

Do you need assistance?

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Base monthly charge

Usage amount

Rate per unitExample: if usage is gallons, enter cost per gallon.

Sewer / wastewater charge

Stormwater / trash / other monthly fees

Late/payment processing fee

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

City, county, parish or utility

State

Search Water-Department.org

Water Department vs Payment Processor

Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.