What is the Bismarck utility billing phone number?

For Utility Billing customer service, call 701-355-1700 and select option 1.

Can I pay a Bismarck utility bill by phone?

Yes. The City of Bismarck says to call 701-355-1700 option 6 for automated pay by phone. Utility Billing customer service representatives cannot take payments directly over the phone for compliance and security reasons.

Where is the Bismarck Utility Billing walk-in office?

The City lists the Utility Billing Office at 601 S. 26th Street, Bismarck, ND 58504.

Does Bismarck offer bank draft for utility bills?

Yes. The City provides a Bank Draft Form to set up automatic payment from a checking or savings account.

Is this water bill tool official?

No. This tool gives educational guidance only. Users should verify payment portals, phone numbers, account balances, assistance rules, reconnection steps, and service requests with the official water department or utility.

Can this tool help me choose how to pay my water bill?

Yes. The payment route helper explains common online, phone, autopay, mail, cash, and bank bill pay steps, plus what to prepare before paying.

Can this tool help with a high water bill?

Yes. The high bill checker compares normal and current bill or usage amounts and suggests possible next steps such as checking for leaks, meter reads, irrigation changes, longer billing cycles, and leak adjustment options.

Can this tool help if my water bill is past due?

Yes. The past due helper suggests urgent next steps for shutoff notices, disconnection, partial payment, payment plans, assistance programs, and reconnection questions.

Does this tool collect my water account information?

No. The tool runs in the visitor's browser and does not require account number, service address, name, email, payment card, or login details.

Water Bill Bismarck ND – Pay Online, Phone Number, Bank Draft, Drop Box & Water Break Help

Q: Who do I call to report a possible water break in Bismarck?

Call 701-355-1700 and select option 4 Monday through Friday from 8:00 AM to 5:00 PM. After hours, call 701-355-1700 and select option 0.

Q: Is Water-Department.org the official City of Bismarck website?

No. Water-Department.org is an independent guide. Official payments, account changes, rates, service requests and water break reporting must be handled through the City of Bismarck and its official resources.

Updated 2026 • Official Bismarck links reviewed

Water Bill Bismarck ND: Pay Online, Phone Payment, Bank Draft, Mail, Drop Box, Rates and Water Break Help

Bismarck utility customers often need more than a basic payment link. You may need the official online portal, pay-by-phone number, bank draft option, mail address, walk-in office, drop box location, Water Analytics tool, rate resources, tenant/owner service forms or the correct number to report a possible water break.

💳 Pay Utility Bill Online 🧾 Utility Billing 🚰 Report Water Break

701-355-1700Utility Billing / Public Works

Option 1Billing customer service

Option 6Automated phone payment

601 S. 26th St.Walk-in billing office

💳

Online payment

Use the official City of Bismarck Utility Bill portal linked from the city Pay page and Utility Billing page.

☎️

Pay by phone

Call 701-355-1700 option 6 for the automated payment menu. Customer service cannot take payments directly by phone.

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Bank draft

Use the city Bank Draft Form for automatic recurring payment from checking or savings.

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Water break

Call 701-355-1700 option 4 during business hours or option 0 after hours for possible water breaks.

Main Official Bismarck ND Water Bill Links

✓

Editorial trust note: This guide was prepared from official City of Bismarck Utility Billing, Pay, Water, Utility Operations, FAQ and Payment Options resources. Official city links are placed first so customers can verify details before paying.

ℹ️

Independent guide: Water-Department.org is not the City of Bismarck. Official payments, service changes, billing decisions, rates and water break reporting must be handled through the City of Bismarck and its official systems.

Payment options

How to Pay Your Bismarck ND Water and Utility Bill

The City of Bismarck offers online payment, automated pay by phone, bank draft, mail, walk-in and local drop box payment options for utility bills. Choose the method based on urgency, convenience and whether you want recurring payment.

Payment method	Official detail	Practical action
Online payment	The City links customers to the Utility Bill Payment Portal.	Open the official portal and save confirmation after paying.
Pay by phone	Call 701-355-1700 option 6 for the automated phone menu.	Have account number, billing ZIP code, phone number and payment details ready.
Bank draft	Use the Bank Draft Form for recurring payment from checking or savings.	Include routing number and account number exactly as shown on your check.
Mail payment	City of Bismarck Utility Billing, PO Box 5555, Bismarck ND 58506-5555.	Mail early and include your utility account details.
Walk-in payment	Utility Billing Office, 601 S. 26th St., Bismarck ND 58504.	Use walk-in if you need in-person billing support.
Drop box	Family Fare locations and Public Works drive-up drop box.	Use non-cash payment and include account details.

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Fee tip: The city says the third-party payment service charges a convenience fee for payment methods other than e-check. Review the payment screen before submitting.

Phone payment and office

Bismarck Utility Billing Phone Number, Payment Menu and Walk-In Office

The same main phone number routes different utility issues by option. Use option 1 for billing customer service, option 6 for automated pay by phone and option 4 for Utility Operations / water break reporting during business hours.

Need	Official route	Use it for
Utility Billing customer service	701-355-1700 option 1	Billing questions, account issues, service changes and final bill questions.
Automated phone payment	701-355-1700 option 6	Paying by phone through the automated system.
Possible water break	701-355-1700 option 4 during business hours	Possible water breaks Monday to Friday, 8 AM to 5 PM.
After-hours possible water break	701-355-1700 option 0	Water break concern outside business hours.
Walk-in office	601 S. 26th St., Bismarck ND 58504	In-person Utility Billing help and walk-in payments.

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Before calling: Keep your utility bill account number, physical service address, bill date, payment confirmation, move-out date or water break location ready.

Mail and drop boxes

Bismarck Utility Bill Mail Address, Walk-In Payment and Drop Box Locations

If you do not want to pay online, the city lists mail, walk-in and drop box options. For urgent accounts, phone or online payment is usually easier to track than mailed or drop box payment.

Payment location	Official detail	Important note
Mail payment	City of Bismarck Utility Billing, PO Box 5555, Bismarck ND 58506-5555	Mail early and include account details.
Walk-in office	City of Bismarck Public Works Utility Billing Office, 601 S. 26th St., Bismarck ND 58504	Business hours are Monday to Friday, 8 AM to 5 PM, except first Tuesday closing at 4:30 PM.
Family Fare drop box	835 S. Washington Street	Use check or money order and include account number.
Family Fare drop box	1190 W. Turnpike Avenue	Do not put loose cash in drop boxes.
Family Fare drop box	3103 Yorktown Drive	Save your payment record.
Public Works drive-up box	601 S. 26th Street	Best drop box if you are already visiting Public Works.

Map shows City of Bismarck Public Works Utility Billing Office at 601 South 26th Street, Bismarck, ND 58504.

Start, stop or tenant service

Start, Stop, Add Tenant or Discontinue Bismarck Utility Service

Bismarck utility account changes may require forms and owner/landlord involvement. The city FAQ says Utility Billing needs the proper Utility Service Agreement for residential, commercial or tenant accounts.

Service need	Official detail	Practical action
New home or business service	Utility Billing needs a Utility Service Agreement for residential, commercial or tenant accounts.	Use the official form or visit 601 S. 26th St.
Tenant account change	Property owner or property manager must complete tenant add/remove form.	Renters should contact the owner/landlord instead of submitting the form themselves.
Discontinue utility bill	Call 701-355-1700 option 1 with account number, physical address, forwarding address and sale/move-out date.	Call before moving out and save final bill details.
Outside city limits	Rural Bismarck area: South Central Regional Water District 701-258-8710. Lincoln ND residents: City of Lincoln 701-258-7969.	Confirm provider before trying to pay City of Bismarck.

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Move-out tip: Do not assume billing stops automatically. Call Utility Billing with the account number, service address, forwarding address and move-out or sale date.

Water Analytics and high usage

Bismarck Water Analytics, High Consumption and Leak Checks

The city encourages customers to be aware of water consumption. Water Analytics is available free to City of Bismarck customers and can show usage by year, month, day and hour, with text or email notification alerts.

Track usage by hour

Hourly usage can help you spot overnight use, irrigation patterns or continuous flow that may indicate a leak.

Set usage alerts

Text or email alerts can help catch unusual water use before the next bill surprises you.

Compare months

Compare current consumption with previous months before assuming the bill is wrong.

High-bill clue	Possible reason	What to check first
High daily consumption	Indoor use, irrigation, leak or continuous fixture use.	Use Water Analytics to see when the water was used.
Outdoor seasonal spike	Greenspace irrigation or other outdoor use.	Check sprinkler schedules, hose bibs and watering frequency.
Overnight usage	Running toilet, softener issue, leak or plumbing problem.	Check toilets, water softener, humidifier, irrigation and meter movement.
Unexplained increase	Leak, estimated/actual read change or customer-side issue.	Call Utility Billing if account review is needed.

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Simple leak test: Put food coloring in the toilet tank and wait without flushing. If color appears in the bowl, the toilet may be leaking silently.

Water breaks and utility operations

Report a Possible Water Break in Bismarck ND

The Water page says Bismarck drinking water is distributed through a large network of pipes, valves, hydrants, reservoirs and elevated tanks. If you see a possible water break, report it quickly using the official phone route.

Situation	Official phone route	What to report
Possible water break during business hours	701-355-1700 option 4	Nearest address, cross street, visible water flow and whether street/property is affected.
Possible water break after hours	701-355-1700 option 0	Location, severity, flooding risk and any safety issue.
Sewer issue	701-355-1700 option 4	Backup, odor, overflow, location and whether property is affected.

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Reporting tip: Give a clear location. “Water coming from the street near 601 S. 26th Street” is more useful than “there is water outside.” Photos and cross streets help if you submit a separate concern online.

Rates and fees

Bismarck Utility Rates, Fees and Bill Review

The Utility Billing page links 2026 single-family, multi-family and non-residential rate schedules, a bill estimator, meter costs, capital charge information and a utility bill charges breakdown. Use those official resources when you want to understand why your total bill changed.

Charge or fee item	Official detail shown by city	Why it matters
Turn off/turn on with 24-hour notice	No charge	Plan ahead when service change is not urgent.
Turn off/turn on same-day service	$50	Same-day requests can add cost.
After-hours curb stop turn on/off	$100	After-hours requests may cost more.
Meter check	$50	Check usage and leaks before requesting a meter check.
Returned payment fee	$30	Confirm bank/card details before submitting payment.
Delinquent turn-on service fee	$75 during normal business days/hours	Late payment can create extra cost beyond the unpaid balance.

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Bill review tip: Before disputing a bill, compare the usage period, Water Analytics data, rate schedule, prior balance, payment history and any service fees.

Avoid mistakes

Common Bismarck Water Bill Mistakes That Cause Delays or Extra Fees

Most utility bill problems can be avoided by using official payment links, saving confirmation, calling the correct phone option and checking Water Analytics before assuming the bill is wrong.

Mistake	Why it creates trouble	Better action
Using unofficial bill-pay pages	Payment may be delayed, misdirected or charged through a third-party site.	Start from bismarcknd.gov Pay or Utility Billing pages.
Calling customer service to make card payment	Customer service representatives cannot take payments directly over the phone.	Use option 6 for automated phone payment.
Ignoring e-check fee difference	Other payment methods may have convenience fees.	Review Paymentus fee details before submitting.
Waiting until move-out to stop billing	Final billing needs account number, service address, forwarding address and sale/move-out date.	Call Utility Billing before moving out.
Not checking usage alerts	Leaks or irrigation patterns can continue for weeks.	Use Water Analytics and set text/email alerts.

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Best habit: Save the official Paymentus portal, 701-355-1700 option 1, option 6 and option 4, plus your utility account number in one note on your phone.

Most searched FAQs

Water Bill Bismarck ND FAQs

These answers cover common searches about Bismarck ND water bill payment, Utility Billing phone numbers, pay by phone, bank draft, drop boxes, service changes, high usage and water break reporting.

QHow do I pay my Bismarck ND water bill online?

Use the official City of Bismarck Pay page or Utility Billing page and choose Utility Bill. The official city payment route opens the Paymentus utility bill portal.

QWhat is the Bismarck Utility Billing customer service phone number?

Call 701-355-1700 and select option 1 for Utility Billing customer service.

QCan I pay my Bismarck utility bill by phone?

Yes. Call 701-355-1700 and select option 6 for automated pay by phone. The City says customer service representatives cannot take payments directly over the phone for compliance and security reasons.

QIs there a convenience fee for Bismarck online payments?

The City says the third-party payment service charges a convenience fee for payment methods other than e-check. Always review the portal before submitting payment.

QWhere do I mail my Bismarck utility bill payment?

Mail payment to City of Bismarck Utility Billing, PO Box 5555, Bismarck ND 58506-5555.

QWhere is the Bismarck Utility Billing Office?

The Utility Billing Office is at 601 S. 26th St., Bismarck ND 58504. The City lists business hours as Monday through Friday from 8:00 AM to 5:00 PM, except the first Tuesday of each month when the office closes at 4:30 PM.

QWhere are Bismarck utility bill drop boxes?

The City lists drop boxes at Family Fare Grocery Stores at 835 S. Washington Street, 1190 W. Turnpike Avenue and 3103 Yorktown Drive, plus a drive-up drop box at the Public Works Building, 601 S. 26th Street.

QDoes Bismarck offer automatic bank draft?

Yes. Use the Bank Draft Form to set up automatic payment from checking or savings. Include the correct routing number and account number from your check.

QHow do I start utility service in Bismarck?

The City FAQ says Utility Billing needs a Utility Service Agreement for residential, commercial or tenant accounts. Forms can also be completed in person at 601 S. 26th St.

QHow do I discontinue my City of Bismarck utility bill?

Call 701-355-1700 option 1 with your utility bill account number, physical address, forwarding address for final bill and date of sale or move-out.

QWhat is one unit of water in Bismarck billing?

The City FAQ says one unit of water consumption is 100 cubic feet, roughly 748.5 gallons.

QWhy is my Bismarck water consumption high?

The City FAQ says high daily consumption, greenspace irrigation or other outdoor use, and leaks can all increase monthly water consumption.

QDoes Bismarck have Water Analytics?

Yes. The City says Water Analytics is available free to City of Bismarck customers and shows usage by year, month, day and hour. Customers can also sign up for text or email alerts.

QWho do I call for a possible water break in Bismarck?

Call 701-355-1700 option 4 Monday through Friday from 8:00 AM to 5:00 PM. After hours, call 701-355-1700 and select option 0.

QWho provides water service outside Bismarck city limits?

The Utility Billing page says rural Bismarck area customers may need South Central Regional Water District at 701-258-8710, and Lincoln ND residents should contact City of Lincoln at 701-258-7969.

QIs Water-Department.org the official City of Bismarck website?

No. This is an independent guide. Official payments, billing decisions, service changes, rates and water break reporting must be handled through the City of Bismarck and its official resources.

Official source table

Official Sources for Bismarck ND Water Bill Customers

Use these official resources for final confirmation before paying, setting up bank draft, mailing a payment, changing service, reviewing rates or reporting a possible water break.

Official source	Use it for	Open
City of Bismarck Pay Page	Official city payment navigation for utility bills and other city payments.	Open Pay page
Utility Bill Payment Portal	Online utility bill payment through the city-linked Paymentus portal.	Open payment portal
Utility Billing	Payment options, bank draft, mail, walk-in, drop boxes, rates, fees, Water Analytics and service forms.	Open Utility Billing
Payment Options PDF	Official summary of online, phone, mail, bank draft, walk-in and drop box payment options.	Open PDF
Water	Water distribution information, water break reporting, water quality reports and water service line resources.	Open Water page
Utility Operations	Water treatment, distribution, sewer, wastewater, stormwater and utility billing responsibility overview.	Open Utility Operations
Utility Billing FAQ	Start service, stop service, water unit explanation and high consumption guidance.	Open FAQ
Public Works Services	Public Works service navigation including utility billing, water analytics, garbage, recycling and related services.	Open Public Works Services

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Final takeaway: For most Bismarck customers, use the official Paymentus portal for online payment, call 701-355-1700 option 1 for billing help, option 6 for automated phone payment, option 4 for water break reporting during business hours, and use Water Analytics to track unusual consumption before the next bill arrives.

Free Water Bill & Utility Service Assistant

Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links

Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.

Start Water Bill Helper

8 toolsBill pay, high bill check, leak checklist, start/stop service, assistance and official searches.

All utilitiesWorks sitewide for city, county, parish, authority and private water utility pages.

No loginNo account number, email, service address or payment data is required.

Mobile-firstBuilt for customers searching from a phone while trying to solve a bill or service issue.

What water bill or service problem do you need to solve?

Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.

Main goal

Current bill amount

Usual bill amount

Payment safety tip

Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.

High bill tip

Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.

Water Bill Payment Route Helper

Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.

Payment method

Do you have your bill/account number?

High Water Bill Checker

Compare your normal bill with the new bill and get a practical investigation path before calling customer service.

Usual monthly bill

Current bill

Usual monthly usageUse gallons, CCF, HCF or units shown on your bill.

Current usage

Leak Check and Adjustment Checklist

Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.

Check toilets: Add food coloring to the tank. If color appears in the bowl without flushing, the toilet may be leaking.

Check meter movement: Turn off all water. If the meter still moves, there may be a leak.

Check irrigation: Look for wet spots, broken sprinkler heads, timer mistakes, or recent watering changes.

Save proof: Keep plumber invoice, repair receipt, photos, meter read, and date repaired.

Ask about adjustment: Check if the utility offers leak adjustment, high bill review, or payment plan.

Start, Stop or Transfer Water Service Helper

Use this before moving, opening a new account, closing an old account, or transferring service to another address.

Service request

Move date urgency

Past Due, Shutoff and Reconnection Helper

Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.

Past due amount

Can you pay today?

Service status

Do you need assistance?

Simple Water Usage Cost Estimator

Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.

Base monthly charge

Usage amount

Rate per unitExample: if usage is gallons, enter cost per gallon.

Sewer / wastewater charge

Stormwater / trash / other monthly fees

Late/payment processing fee

Official Water Department Resource Finder

Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.

City, county, parish or utility

State

Search Water-Department.org

Water Department vs Payment Processor

Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.

Best sitewide placement

Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.

Important safety note

This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.